• Title/Summary/Keyword: Call-center

Search Result 390, Processing Time 0.028 seconds

Dynamic Location Area Management Scheme Based on Mobile Subscribers in Cellular Mobile System (셀룰라 이동 통신 시스템에서 가입자 중심의 동적 위치 영역 할당 기법)

  • Kim, Sang-O;Lee, Jae-Yong;Ryu, Dae-Hui
    • The Transactions of the Korea Information Processing Society
    • /
    • v.3 no.5
    • /
    • pp.1179-1186
    • /
    • 1996
  • A previous location area scheme was proposed for cellular network, in which the size of location area of a user is dynamically determined by is current mobility and call arrival rate as the burden of system reaches the minimum. This scheme, however, doesn't consider other individual's movement pattern respectively because of allocating location area with a system's fixed pattern. When mobile subscribers move fast, this scheme allocates especially so large location area to reduce the number of location registration that it makes much paging cost. In this paper, we suggest new dynamic location area management which allocates location area according to each subscriber's mobility regarding its current location as center point. This new scheme allocates fast subscriber larger location area, which resulted in reducing the number of location registration. And small area paging reduces paging cost.

  • PDF

Development of Radio Spectrum Monitor for HF Communication (단파 스펙트럼 수신 모니터링 시스템 개발)

  • Park, Sung Won;Kim, Young Yun
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
    • /
    • v.26 no.9
    • /
    • pp.821-827
    • /
    • 2015
  • Electromagnetic waves which are emitted from the Sun due to solar flare explosion can cause failures in HF radio communications in the day-side area of the Earth, that is so-call as Radio Blackouts. The international scale representing the severity of the Radio Blackouts is determined by the solar X-ray flux which is measured by United States Geostationary Operational Environmental Satellite. However, the scale is not always applicable to HF communication users in the different area on the Earth, because the HF communication effects depend not only on the X-ray strength but also on the subsolar point location. To solve this problem, we developed a HF radio spectrum monitoring system utilizing a spectrum analyzer. This system conducts a real-time measure of the HF spectrum, and automatically calculates signal to noise ratios and the occurrences of the HF blackouts as comparing with the interference level which is described from the ITU recommendation.

Measurement of Fine 6-DOF Displacement using a 3-facet Mirror (삼면반사체를 이용한 6자유도 미소 변위 측정)

  • 박원식;조형석;변용규;박노열
    • 제어로봇시스템학회:학술대회논문집
    • /
    • 2000.10a
    • /
    • pp.50-50
    • /
    • 2000
  • In this paper, a new measuring system is :proposed which can measure the fine 6-DOF displacement of rigid bodies. Its measurement principle is based on detection of laser beam reflected from a specially fabricated mirror that looks like a triangular pyramid having an equilateral cross-sectional shape. The mirror has three lateral reflective surfaces inclined 45$^{\circ}$ to its bottom surface. We call this mirror 3-facet mirror. The 3-facet mirror is mounted on the object whose 6-DOF displacement is to be measured. The measurement is operated by a laser-based optical system composed of a 3-facet mirror, a laser source, three position-sensitive detectors(PSD). In the sensor system, three PSDs are located at three corner points of a triangular formation, which is an equilateral triangular formation tying parallel to the reference plane. The sensitive areas of three PSDs are oriented toward the center point of the triangular formation. The object whose 6-DOF displacement is to be measured is situated at the center with the 3-facet mirror on its top surface. A laser beam is emitted from the laser source located at the upright position and vertically incident on the top of the 3-fatcet mirror. Since each reflective facet faces toward each PSD, the laser beam is reflected at the 3-facet mirror and splits into three sub-beams, each of which is reflected from the three facets and finally arrives at three PSDs, respectively. Since each PSD is a 2-dimensional sensor, we can acquire the information on the 6-DOF displacement of the 3-facet mirror. From this principle, we can get 6-DOF displacement of any object simply by mounting the 3-facet mirror on the object. In this paper, we model the relationship between the 6-DOF displacement of the object and the outputs of three PSDs. And, a series of simulations are performed to demonstrate the effectiveness of the proposed method. The simulation results show that the proposed sensing system can be an effective means of obtaining 3-dimensional position and orientation of arbitrary objects.

  • PDF

CONSIDERATIONS REGARDING ROK SPENT NUCLEAR FUEL MANAGEMENT OPTIONS

  • Braun, Chaim;Forrest, Robert
    • Nuclear Engineering and Technology
    • /
    • v.45 no.4
    • /
    • pp.427-438
    • /
    • 2013
  • In this paper we discuss spent fuel management options in the Republic of Korea (ROK) from two interrelated perspectives: Centralized dry cask storage and spent fuel pyroprocessing and burning in sodium fast reactors (SFRs). We argue that the ROK will run out of space for at-reactors spent fuel storage by about the year 2030 and will thus need to transition centralized dry cask storage. Pyroprocessing plant capacity, even if approved and successfully licensed and constructed by that time, will not suffice to handle all the spent fuel discharged annually. Hence centralized dry cask storage will be required even if the pyroprocessing option is successfully developed by 2030. Pyroprocessing is but an enabling technology on the path leading to fissile material recycling and burning in future SFRs. In this regard we discuss two SFR options under development in the U.S.: the Super Prism and the Travelling Wave Reactor (TWR). We note that the U.S. is further along in reactor development than the ROK. The ROK though has acquired more experience, recently in investigating fuel recycling options for SFRs. We thus call for two complementary joint R&D project to be conducted by U.S. and ROK scientists. One leading to the development of a demonstration centralized away-fromreactors spent fuel storage facility. The other involve further R&D on a combined SFR-fuel cycle complex based on the reactor and fuel cycle options discussed in the paper.

The pre-hospital analysis of patients with suicide attempts in Gangwon-do (일개 도 지역 자살 시도 환자에 대한 병원전 단계 분석)

  • Kim, Gi Whan;Cho, Jun Hwi;Moon, Joong Bum;Park, Chan Woo;Shin, Myoung Cheol;Kim, Ka Eul;Lee, Joon Seok;Park, Yoon Soo;Ohk, Taek Geun
    • Journal of The Korean Society of Emergency Medicine
    • /
    • v.29 no.6
    • /
    • pp.687-698
    • /
    • 2018
  • Objective: This study examined the characteristics of suicidal attempters, including pre-hospital patients and those who visited the emergency department. Methods: Suicidal attempters who had been reported to the 119 call center were selected between July 2015 and June 2016. Sex, age, place, methods of suicidal attempt, season, time, and suicide success rate were reviewed in the fire center records. Results: A total 961 suicide attempters were enrolled. Among them, 53.6% were males who had an approximately 2.6 times higher mortality than that of females (9.2%). The most preferred place to commit suicide was the home in both sexes (68.0% in male, 82.8% in female) and the most preferred methods was drug intoxication, particularly pesticide. The method with the highest mortality was hanging and the lowest was self-harm. The season of the highest mortality was spring. The success of suicide and the time variation were similar. Most of the un-transferred patients also selected fatal suicide attempts compared to transfer patients. Conclusion: Unlike previous studies, this study includes information on un-transferred patients. Overall, the probability of death was highest as more than 50 years men chose hanging as a method, which had an influence on the un-transferred patients group.

PERIODONTAL DISEASE CAUSED BY TRAUMA FROM OCCLUSION IN A CHILD (외상성 교합으로 인한 어린이의 치주질환)

  • Choi, Byung-Jai;Ko, Dong-Hyun;Kim, Seong-Oh;Lee, Jae-Ho;Son, Heung-Kyu
    • Journal of the korean academy of Pediatric Dentistry
    • /
    • v.31 no.3
    • /
    • pp.448-452
    • /
    • 2004
  • Trauma from occlusion(TFO) is injury to the periodontal tissue as a result of occlusal forces. Mobility is a common clinical sign of occlusal trauma. In acute occlusal trauma, this may be accomanied by pain, tenderness to percussion, thermal sensitivity, and pathologic tooth migration. Chronic occlusal trauma may be marked by excessive wear and gingival recession. Radiographic finding include a widened periodontal ligament space, radiolucence and condensation of the alveolar bone and root resorption. TFO is related to the pathogenesis of periodontal disease. It can cause increased tooth mobility TFO itself does not initate or aggravate marginal gingivitis or initiate periodontal pockets. Active trauma can accelerate bone loss, pocket formation and gingival recession depending on the presence of local irritants and inflammation. Gingival recession associated with occlusal forces includes traumatic crescent, McCall's festoon and Stillman's cleft. TFO plays a minor role in the pathogenesis of early to moderate periodontitis. A 5-year-old male visited Yonsei University Pedodontics clinic with a chief complaint about gingival recession. Mobility, excessive wear, gingival recession were detected by clinical exam on the both mandibular deciduous ca nine. On the radiographic view, vertical alveolar bone loss was observed on both mandibular deciduous canine.

  • PDF

Priority of Modularization in Weapon System by using Grey Relational Analysis (GRA를 활용한 무기체계 모듈화 우선순위선정)

  • Lee, Kang-Taek;Lee, Jung-Hoon;Cho, Il-Hoon;Jung, Joo-Hyun;Kim, Geun-Hyung
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.17 no.9
    • /
    • pp.647-654
    • /
    • 2016
  • In the defense industry, national security takes priority over economic sense and this has translated into high cost and long-term research and development. However, the exponential growth of technology and rapid changes in the security situation in recent years have resulted in a call for the development of systems at a low cost within a short period of time. In order to implement a modularization strategy in the field of defense, the introduction of line replaceable units in OO systems needs to be prioritized. This study selects six criteria following a literature review and prioritizes 11 modules for OO systems using the project evaluation method, Grey Relational Analysis (GRA). Based on the GRA results, the grey relational grades were derived as 0.83, 0.81 and 0.80 for the M11 (Main board), M8 (EMI module), M3 (Single board computer) modules, respectively. The cost and time of development is expected to be reduced in accordance with the grey relational grade. The results of this research could be utilized for decision making on adopting modularization in similar system development or product improvement programs (PIPs).

The effect of call center agent job characteristics on turnover intention : focused on moderating effect of self leadership (콜센터 상담직원의 직무특성이 이직의도에 미치는 영향 : 셀프리더십의 조절효과를 중심으로)

  • Oh, Jong-chul;An, Un-seok
    • Journal of Venture Innovation
    • /
    • v.1 no.1
    • /
    • pp.145-164
    • /
    • 2018
  • The purposes of this study was to investigate job related attitudes of emotional labors working at call centers in Korea. The attitudinal variables were burnout, psychological capital and turnover intention with job characteristics as the independent variables. In addition, leadership behaviors of the superiors, self leadership behavior in particular, was incorporated to see if it has any bearing on these relationship as moderating variable. Data has been collected from 543 respondents for this study using questionnaire method. The survey for the actual analysis of the research was done and analyzed with the employees who work for contact centers in Seoul, Busan, and Gwangju, Korea. The survey was done for 24 days from November, 2016 through December, 2016. * The following study results were revealed: First, the job characteristics does not have direct positive effect on turnover intentions. Second, the job characteristics were related positively to job burnout. Third, the job burnout does mediate the relationship between job characteristics and turnover intentions. Lastly, results of research on the moderating effect of self leadership in relationships between emotional labor, job burnout, psychological capital and turnover intention show that super leadership has only a limited regulatory effect between job characteristics and turnover intention.

The moderating effects of converging smart work and supervisor's support in the study of turnover on job satisfaction in call centers (콜 센터에서 이직요인이 직무만족에 미치는 영향에 있어 스마트워크와 상사지원 융복합 서비스의 조절효과에 관한 연구)

  • Kim, Kye-Chul;Cheong, Ki-Ju
    • Journal of Digital Convergence
    • /
    • v.13 no.4
    • /
    • pp.101-114
    • /
    • 2015
  • The purpose of this study is first to understand agent's turnover from both academic and perspectives. Then we suggest convergence of smart work paradigm and supervisor's support as the relieving factors of turnover, The research model of this study is based upon reviews of turnover literature, the smart work and supervisor's support as moderating variables from which research hypotheses were derived. The data came from the survey from financial sector agents such as banking, insurance, and others. The analyses has been done by SPSS 20.0, We used multiple regressions to test the effects of the tested variables on the dependent variable, job satisfaction. The results of this study find significant relations of smart work and supervisor's supports in relations to personal and job-related turnover. The implication is smart work and supervisor's supports play significant role in increasing job satisfactions. Major finding is too much supervisor's supports ignoring agent's situations may bring reverse effects on relieving turnover.

An Efficient Kernel Introspection System using a Secure Timer on TrustZone (TrustZone의 시큐어 타이머를 이용한 효율적인 커널 검사 시스템)

  • Kim, Jinmok;Kim, Donguk;Park, Jinbum;Kim, Jihoon;Kim, Hyoungshick
    • Journal of the Korea Institute of Information Security & Cryptology
    • /
    • v.25 no.4
    • /
    • pp.863-872
    • /
    • 2015
  • Kernel rootkit is recognized as one of the most severe and widespread threats to corrupt the integrity of an operating system. Without an external monitor as a root of trust, it is not easy to detect kernel rootkits which can intercept and modify communications at the interfaces between operating system components. To provide such a monitor isolated from an operating system that can be compromised, most existing solutions are based on external hardware. Unlike those solutions, we develop a kernel introspection system based on the ARM TrustZone technology without incurring extra hardware cost, which can provide a secure memory space in isolation from the rest of the system. We particularly use a secure timer to implement an autonomous switch between secure and non-secure modes. To ensure integrity of reference, this system measured reference from vmlinux which is a kernel original image. In addition, the flexibility of monitoring block size can be configured for efficient kernel introspection system. The experimental results show that a secure kernel introspection system is provided without incurring any significant performance penalty (maximum 6% decrease in execution time compared with the normal operating system).