• 한국HCI학회:학술대회논문집
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• 2008.02a
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• pp.360-365
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• 2008

We propose an efficient robot name registration and recognition method in order to enable a Call-and-Come service for home robots. In the proposed method for the name registration, the search space is first restricted by using monophone-based acoustic models. Second, the registration of robot names is completed by using triphone-based acoustic models in the restricted search space. Next, the parameter for the utterance verification is calculated to reduce the acceptance rate of false calls. In addition, acoustic models are adapted by using a distance speech database to improve the performance of distance speech recognition, Moreover, the location of a user is estimated by using a microphone array. The experimental result on the registration and recognition of robot names shows that the word accuracy of speech recognition is 98.3%.

• Korean Journal of Occupational Health Nursing
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• v.24 no.2
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• pp.142-151
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• 2015

Purpose: The purposes of this study were to investigate the degree of presenteeism, which lowers productivity when call center workers come to work with illness, and analyze the factors influencing it. Methods: A survey was conducted for three months from July to September, 2013 to collect data. Questionnaires were distributed to 1,500 workers at 30 call centers in Seoul and Gyeonggi Province, of which were 1,274 returned and analyzed for the study. Results: The findings show that the call center workers scored 15.4 points out of the maximum 30 on presenteeism based on SPS-6. The study examined factors that affect the presenteeism of call center workers and identified inner emotional labor, depression, subjective health condition, age and turnover intention as those factors. Their presenteeism was low when they engaged in more inner emotional labor, and when they had a good subjective health condition. The presenteeism was high when they had a higher degree of depression, were young, and had a higher turnover intention. Conclusion: The findings call for a need to implement a mental health promotion program to resolve call center workers' depression at work, help them manage their emotional labor to lower their turnover intention, improve their subjective health conditions, and run a health management program to consider the uniqueness of the young age group in order to prevent their increasing presenteeism.

• The KIPS Transactions:PartC
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• v.8C no.1
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• pp.97-104
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• 2001

In this paper, we present a new hierarchical model for performance analysis of channel allocation and packet service protocol in wireless n network. The proposed hierarchical model consists of two parts : upper and lower layer models. The upper layer model is the structure state model representing the state of the channel allocation and call service. The lower layer model, which captures the performance of the system within a given structure state, is the wireless packet retransmission protocol model. These models are developed using SRN which is an modeling tool. SRN, an extension of stochastic Petri net, provides compact modeling facilities for system analysis. To get the performance index, appropriate reward rates are assigned to its SRN. Fixed point iteration is used to determine the model parameters that are not available directly as input. That is, the call service time of the upper model can be obtained by packet delay in the lower model, and the packet generation rates of the lower model come from call generation rates of the upper model.

• The Transactions of the Korea Information Processing Society
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• v.3 no.3
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• pp.501-511
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• 1996

Typical integrated service digital network(ISDN) switching systems have several shortcomings including cumulated long call set-up delay and difficulty in higher speed packet communication. The problems come from the nature of X.25 packet swiching technique used in the systems. In this thesis, to solve the above problems, the use of frame relay service within the TDX-10 ISDN switching system is proposed and a frame handling susbsystem(FHS) is designed in order to support the high speed frame relay service in the TDX-10 switching systems. In the proposed TDX-10 architecture, the 64 Kbps packet communication can be executed more ef- ficiently and high speed packet communication is allowed. To measure theperformance characteristics of the proposed systemand to compare the performance with that of the proposed system is superior to that of the existion system and to compare the performance with that of the proposed system is superior to that of the existing system. The proposed switching system offers a seamless evolutionalry path from Narrowband-ISDNto Broadband-ISDNsince itallows anefficient channelutilization and speed packet communication.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.19 no.12
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• pp.2340-2352
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• 1994

Under the current IN(Intelligent Network) Architecture, most of their function were performed in SSP(Service Switching point), so the provision or modification of service was limited. To over come these limitation, the structure of 'AIN(Advanced Intelligent Network)' emerged. In this paper, SSP for AIN structure is designed and its performance is evaluated. In other words, the requirements for AIN service implementation are specified on the basis of ITU-T Recommendations. From these requirments and TDX-10 Exchange architecture, the SSP for AIN structure is designed, and its performance is analyzed through the method of simulation and analytical modeling. As a conclusion of this paper, when the system is operated as a standard model, the maximum throughput is 1,270,000 BHCA for Free Phone Service and 1,190,000 BHCA for Credit Call Service. The processors in INS(Interconnection Network Subsystem) are proved to be bottleneck elements. To enhance the performance, several suggestions such as processor and link speedup, and other D_bus service policy are proposed.

• Journal of the Korea Society of Computer and Information
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• v.8 no.4
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• pp.138-147
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• 2003

There are some problems of current internet protocols to support the mobility of terminal in wireless environments. The mobile IP has come out to solve these problems, but there exists some problems like triangle routing, the need of each host's home address and the management of tunneling. Also. real-time multimedia traffics require fast hand-off, low latency and the utilization ratio of high bandwidth. SIP can support the mobility of wireless terminal and is widely accepted as the protocol which can support multimedia service and call setup in next generation network. In this paper, the framework of SIP system will be designed and implemented to support the mobility of wireless terminal by using JAIN API which follow the standards of next generation network and this system matches the standards of next generation network.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.6 no.3
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• pp.522-531
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• 1999

This research identifies the ingress to egress primary factors that causes a patient to receive delayed emergency medical care. This material was collected between February 1st to 28th, 1998. Research envolved 4,118 people who visited the college emergency medical center in Kyeongido Province, South Korea. Medical records were examined, using the retrospective method. to determine the length of stay and the main cause for waiting. Results are as follows : 1. The age group with the highest admission rate was 10 and under, approximately 1,394 (33.9%). Followed by an even distribution for ages between 11-50 at 10-15% for their respective ranges. The lowest admission rate was 50 years and above. 2. From the 4,118 records examined, 3,489 received outpatient treatment (84.7%); 601 were admitted for inpatient care (14.6%); 25 arrived dead on arrival (0.6%); and 4 people died at the hospital. 3. Between 7PM to 12AM, 42.9% were admitted to the EMC. The hours from 9PM to 11PM recorded the highest admission rate and 5AM to 8AM was the lowest From 8PM to 12AM, the most beds were occupied. 4. For most patients. the average length of stay was approximately 2.2 hours. By medical department, external medicine was the longest for 2.8 hours. Pediatrics was the shortest for 1.6 hours. The average waiting period for inpatient admission was 2.6 hours. Inpatient admission for pediatrics and external medicine was 3.4 hours and 2.2 hours respectively. 5. Theses are primary factors for delay at EMC: 1) pronged medical consultations to decide between inpatient versus outpatient treatment, and delaying to be inpatient, 2) when you call physicians they are delayed to come 3) Understaffing during peak or critical hours, 4) Excessive consulting with different medical departments, 5) some patients require longer monitoring periods, 6) medical records are delayed in transit between departments, 7) repeated laboratory tests make delay the result, 8) overcrowded emergency x-ray place causes delay taking x-ray and portable x-ray, 9) the distance between EMC and registration and cashier offices is too far. 10) hard to control patient's family members. The best way to reduce EMC waiting and staying time is by cooperation between departments, both medical and administrative. Each department must work beyond their job description or duty and help each other to provide the best medical service and satisfy the patient needs. The most important answer to shortened the EMC point from ingress to egress is to see things from a patient point of view and begin from there to find the solution.

• Quality Improvement in Health Care
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• v.7 no.1
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• pp.118-131
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• 2000

Background : A continuous healthcare quality improvement is needed to provide high quality healthcare service as well as to maintain trust in terms of satisfying the needs of the patients. Recently it also became an essential issue. in hospital management, recognized for it's competitive potentiality among healthcare organization groups. This study was conducted to analyze patient complaints and issues received by the Quality Improvement Department. Its purpose is to improve healthcare qualities within the hospital, as well as establish policies and appropriate strategies in hospital management. Method : From July 1st to September 30th of the year 1999, we analyzed all complaints and issues made by various patients and their families, which were received through 24 hour phone consultation, numerous suggestion boxes, letters and E-mails, The issues were classified into 16 different categories based on a Patient Satisfaction Assessment Tool. All data were segregated according to the departmental frequencies and their contents. To come up with for environmental and patient satisfaction improvement, all complaints or issues were communicated with hospital administrators, medical and nursing staff and employees. Comprehensive customer satisfaction activities including improving phone etiquette were discussed in Customer Satisfaction Team, CQI Team and each Department. All opportunities for improvement were implemented. Feedback actions were discussed. Results : A total of 317 cases were collected. Issues regarding parking and other accommodation facilities were most common complaints that were 14.5% of total. Issues regarding admission rooms (10.7%), admission procedures (10.7%), waiting room environment (8.8%), nurses and nurse assistants (7.6%), physicians (6.6%) and others (23%) followed. Thirteen of 45 departments received more than 8 complaints. The Nursing Department had the most complaint, receiving 9.8% of total complaints. Complaints regarding the Nursing Department were predominantly related to the environment of patient rooms. The Department of Psychiatry for phone etiquette (4.7%), Department of Otolaryngology for the nursing staff's attitude and phone etiquette (4.4%), and the Admission Department followed. As a part of efforts to improve patient satisfaction, a new parking structure was built and reallocation of the parking space was done. Renovation of other accommodation facilities were carried out by hospital administration, Monthly phone call and answering attitude survey was done by QI Department. Based on this survey we made a phone etiquette manual and distributed throughout the hospital. Compare to the last year, Patient Satisfaction Index measured by Korea Productivity Center using National Customer Satisfaction Index was improved 7 points. According to our organization's own study, we confirmed the phone etiquette was improved 11% than last year. Conclusions : Issues related to parking and other accommodation facilities ranked first followed by complaints made regarding the patient care area, the admission and cashier process, and nurses' and doctors' attitude. The Nursing and Psychiatry Departments need improvement regarding phone etiquette. Results were shared and played a vital role in policymaking and strategic planning of the hospital. It is imperative that we keep our database updated by listening to and solving the needs of each patient. The CQI activities can be achieved only by full commitment of the hospital top management supported by related personal.