• Journal of Information Technology Services
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• v.8 no.4
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.6C
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• pp.615-623
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• 2003

This paper presents effective quality-of-service renegotiating schemes for streaming video. The conventional network supporting quality-of-service generally allows a negotiation at call setup. However, it is not efficient for the video application since the compressed video traffic is statistically non-stationary. Thus, we consider the network supporting quality-of-service renegotiations during the data transmission, and study effective quality-of-service renegotiating schemes for streaming video. Simple token bucket model, whose parameters are token filling rate and token bucket size, is adopted for the video traffic model. The renegotiating time instants and the parameters are determined by analyzing the statistical information of compressed video traffic. In this paper, two renegotiating approaches, i.e. fixed renegotiating interval case and variable renegotiating interval case, are examined. Finally, the experimental results are provided to show the performance of the proposed schemes.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.7 no.1
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• pp.75-82
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• 2003

We can foresee the rapidly growing of users by development of VoIP service what can transmit a audio traffic with low cost among a lots application using internet. VoIP needs a standardized protocol that is able to do signaling for offering high quality of services such as mobility, universal number, multiparty conference, voice mail, automatic call distribution. At the present time, a base composition elements of SIP(Session Intiation Protocol) are developing for offering VoIP based SIP in the inside and outside of the country, because SIP of IETF which has a strength from 'fast connection', 'parsing' & 'easy to compile' points of view. This paper suggests a type of Hybrid SIP Server for providing some services as 'a reducing load of SIP server that process a request method from users', 'efficiency of managing networks', 'offering services to many users'.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.9 no.2
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• pp.73-80
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• 2009

Although it is relatively difficult to eavesdrop the commonly used PSTN in that it is connected with direct circuit, it is difficult to ensure the secret of call on Internet because many users can connect to the Internet at the same time. However, it is needed to ensure secret of voice call in a special situation. Due to the fact that many users can connect to the internet at the same time, VoIP can always be in a defenseless state by hackers. Therefore, in this paper, we have developed the increased voice security internet telephone terminal and measured conversation quality by adopting VPN PPTP based on SIP and using tunnel method in transmitting voice data to prevent eavesdrop of internet telephone.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.6
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• pp.2581-2594
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• 2018

The microcell terrain is the most common wireless network terrain in our life. In order to solve wireless network optimization of weak coverage in the microcell terrain, improve call quality and reduce the cost of the premise, power amplifiers in base stations should be adjusted according to user volume. In this paper, characteristics of microcell topography are obtained after analysis. According to the topography characteristics of different microcells, changes in the number of users at different times have been estimated, meanwhile, the number of scatter users are also obtained by monitoring the PCCPCH RSCP and other parameters. Then B-Spline interpolation method has been applied to scatter users to obtain the continuous relationship between the number of users and time. On this basis, power amplification can be chosen according to changes in the number of users. The methods adopted by this paper are also applied in the engineering practice, sampling and interpolation are used to obtain the number of users at all times, so that the power amplification can be adjusted by the number of users in a microcell. Such a method is able to optimize wireless network and achieve a goal of expanding the area of base stations, reduce call drop rate and increase capacity.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.12
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• pp.2555-2562
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• 2011

Binary CDMA is a new standard technology for wireless communication developed by our country that makes high speed communications and good quality of services. In this paper we researched the development methods and implementation of a wireless VoIP System based on the Binary-CDMA technology that makes it freely installed in any place without phone cables and laying works. We designed the structure of the Binary-CDMA Wireless VoIP System and defined messages and data structures for call control. And then we designed and implemented call control message flow between VoIP terminals for user's communication.

• Journal of Information Processing Systems
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• v.2 no.2
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• pp.88-94
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• 2006

In wireless cellular networks, previous researches on admission control policies and resource allocation algorithm considered the QoS (Quality of Service) in terms of CDP (Call Dropping Probability) and CBP (Call Blocking Probability). However, since the QoS was considered only within a predetermined cell capacity, the results indicated a serious overload problem of systems not guaranteeing both CDP and CBP constraints, especially in the hotspot cell. That is why a close interrelationship between CDP, CBP and cell capacity exists. Thus, it is indispensable to consider optimal cell capacity guaranteeing multiple QoS (CDP and CBP) at the time of initial cell planning for networks deployment. In this paper, we will suggest a distributed determination scheme of optimal cell capacity guaranteeing both CDP and CBP from a long-term perspective for initial cell planning. The cell-provisioning scheme is performed by using both the two-dimensional continuous-time Markov chain and an iterative method called the Gauss-Seidel method. Finally, numerical and simulation results will demonstrate that our scheme successfully determines an optimal cell capacity guaranteeing both CDP and CBP constraints for initial cell planning.

• Journal of Digital Convergence
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• v.10 no.4
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• pp.11-22
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• 2012

Smart work, which is a new way of working at out-of-home instead of an office, has become a widespread practice because it is considered as beneficial for both organization and employee. This study is conducted to investigate the differences about attitude toward the organizational effectiveness between smart worker and office worker in a call center. The result showed that the perceived advantages of smart worker(higher service climate, job satisfaction, organizational commitment, service capability) are more positive than those of office workers. Based on this result, the implications and policy directions of smart work were discussed.

• English Language & Literature Teaching
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• v.13 no.2
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• pp.25-45
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• 2007

In this article, I discuss an International Collaborative Writing Course on the Internet (ICWCI) that focused on the learning effectiveness Korean EFL students (KEFLSs) perceived to be necessary to exchange with international EFL students (IEFLSs). The course development was based on an internet-based instructional module, applying widely accepted EFL theories for modern foreign language instruction: collaborative learning, process writing, project-based learning, and integrated approaches. Data from online discussion forum, mid-of-semester and end-of-semester surveys, and final oral interviews are conducted and discussed. KEFLSs and IEFLSs were questioned about (a) changes in attitude towards computers assisted language learning (CALL); (b) effect of computer background on motivation; (c) perception of their acquired writing skills; and (d) attitude towards collaborative learning. The result of this study demonstrated that the majority of ICWCI participants said they enjoyed the course, gained fruitful confidence in English communication and computer skills, and felt that they made significant progress in writing skills. In spite of positive benefits created by the ICWCI, it was found that there were some issues that are crucial to run appropriate networked collaborative courses. This study demonstrates that participants' computer skills, basic language proficiency, and local time differences are important factors to be considered when incorporating the ICWCI as these may affect the quality of online instructional courses and students' motivation toward network based collaboration interaction.

• Proceedings of the IEEK Conference
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• 2000.07a
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• pp.92-96
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• 2000

In this paper, we propose a call admission control(CAC) scheme fer the mixed voice/data DS-CDMA systems and analyze the Er-lang capacity under the proposed CAC scheme. Voice and data traffics require different system resources based oil their Quality of Service(QoS) requirements. In the proposed CAC scheme, some system resources are reserved exclusively for handoff calls to have high priority Over new calls. Additionally the queueing of both new and handoff data traffics that are not sensitive to delay is allowed. Ar a performance measure for the suggested CAC scheme. Erlang capacity is utilized. For the performance analysis, a four-dimensional Markov chain model is developed. Erlang capacity of a practical IS-95B type system depicts, and optimum values of system parameters such as the number of reservation channels and queue lengths are found with respect to Erlang capacity. Finally, it is observed that Erlang capacity is improved more than two times by properly selecting the system parameters with the proposed CAC scheme.