• 상하수도학회지
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• 제25권6호
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• pp.923-933
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• 2011

In this study, we derived seven customer value factors to evaluate the levels of service in wastewater utilities required by customers. Levels of service according to the customer value were categorized into environmental amenity, accessibility of wastewater service, affordability of wastewater charge, quality of wastewater service, health and safety of wastewater service provision, reliability and responsiveness of wastewater service provision, and satisfaction of customer service. To investigate the levels of wastewater service, questionnaires were prepared according to the customer value factors, and the questionnaire survey was performed with 800 adults in all over Korea including male and female samples. The comprehensive satisfaction score for the wastewater service was 57.5 points, indicating a slightly good satisfaction level. The detailed analysis of the result showed that the satisfaction level was high in the wastewater service accessibility and call center service provision but it was relatively low in the river water quality and nasty smell of wastewater. It was concluded that the quality of wastewater service and customer service satisfaction need to be elevated primarily in order to improve levels of wastewater service required by the customers.

• 전자공학회논문지A
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• 제32A권8호
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• pp.1-10
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• 1995

We have analyzed the reliability of failure models in circuit-switched networks. These models are grid topology circuit-switched networks, and each node transmits a packet to a destination node using a Flooding routing method. We have assumed that the failure of each link and node is independent. We have considered two method to analyze reliability in these models : The Karnaugh Map method and joint probability method. In this two method, we have analyzed the reliability in a small grid topology circuit switched network by a joint probability method, and comared analytic results with simulated ones. For a large grid enormous. So, we have evaluated the reliability of the network by computer simulation techniques. As results, we have found that the analytic results are very close to simulated ones in a small grid topology circuit switched network. And, we have found that network reliability decreases exponentially, according to increment of link or node failure, and network reliability is almost linearly decreased according to increment of the number of links, by which call has passed. Finally, we have found an interesting result that nodes in a center of the network are superior to the other nodes from the reliability point of view.

• 정보처리학회논문지A
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• 제15A권1호
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• pp.35-44
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• 2008

다양한 모바일 기기들이나 무선 네트워크들에 의한 무분별한 자원 접근은 시스템에 문제를 일으킬 수 있으므로 접근 권한 관리는 매우 중요하다. 본 논문에서는 프로그래머가 각 응용 프로그램에 맞는 접근 권한 규칙을 정책 파일로 작성하고 이를 실행시키는 접근 제어 시스템을 구현하였다. 본 논문에서 구현된 접근 제어 시스템인 CACM(Context-awareness Access Control Manager)은 상황 인식 기반의 유비쿼터스 컴퓨팅을 위한 프레임워크인 JCAF을 바탕으로 구현하였다. CACM은 프로그래머가 작성한 정책 파일을 바탕으로 접근을 제어한다. 또한 본 논문에서는 정책 파일을 정적 분석하여 잘못된 정책 파일 규칙 알려주는 지원 시스템을 제공하며 본 시스템을 사용하여 개발된 유비쿼터스 응용 프로그램의 실행을 시뮬레이션 할 수 있는 시뮬레이터와 시뮬레이션 결과를 제공한다.

• 품질경영학회지
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• 제44권3호
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• pp.649-660
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• 2016

Purpose: The purpose of this study is to find empirical studies the causal relationship among positive defining representation, negative defining representation, surface acting, deep acting, dissatisfaction of job, and intention of job transfer. Methods: The collected data through the survey by customer satisfaction team of "A" company call center. Results: The result of this study is that emotion and behavior norm influence on deep act of expressing both positive impacts of the employees. Conclusion: Feelings of corporate representation norm is psychologically of employees that because it affects even also must facilitate the surface acts and internal acts of employees and job dissatisfaction at the same time due to emotional dissonance and emotional exhaustion and turnover are hidden on the back emotion norms in the contact department, it should be aware of the need to address the emotional problems. Companies need to develop a variety of programs with attention to addressing the emotional difficulties experienced by workers.

• 대한의용생체공학회:의공학회지
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• 제17권1호
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• pp.1-10
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• 1996

In this paper, describe the automatic climbing wheelchair system use an articulated crawler mobile robot. This wheelchair system(call system) is composed of sensor detecting part and wireless communication part with PC. The sensor parts are consisted of sloping sensor and ultrasonic sensor part. The sloping sensor measures the sloping angle of system, and the ultrasonic sensor measures the distance of system's front wheel center from stair. PC will generate the operation data to climb up the stair using the measured data and make primitives for the system. At firsts This system transfer from sensor data to the PC. PC calculate the operation data to climb up the stair from the internal algorithm. We simulated the system in various stair angle slope($25^{\circ}$, $30^{\circ}$, $45^{\circ}$), and tested it on the real staircase with width 37cm, highlt 18cm, Angle $26^{\circ}$ . There were $0.350^{\circ}$ - $1.060^{\circ}$ Angle errors while climbing because adapted sensor has a precision $0.35^{\circ}$ in resolution. Finally, We implemented the sensor detecting part and the wireless communication park and practiced our system in 4cm/sec speed.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2002년도 ITC-CSCC -3
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• pp.1936-1939
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• 2002

Much recent attention on wireless technologies s put on topology-less wireless network, in which all nodes an be mobile and can communicate over wireless links, due to its ease of deployment, high flexibility and low expenses. One key in topology-less wireless network is mobile base stations (MBSs), which provides access points or mobile terminals (MTs) to wireless backbone network. MBSs can move to anywhere in accordance with changes in geographical distribution of MTs. They serve as dynamic odes. However, in order to utilize network resources and take full advantage of this topology-less network, MBSs must move to suitable position according to the current tate of network use. Moreover, MBSs have to consider the distance among them to avoid the crash and gap area of MBSs. Therefore, this paper proposes MBS movement algorithm by implementing push-pull method to fulfill the corporation of MBSs and considering the center of covered MTs or centroid to satisfy the MT coverage. From the simulation results, the proposed algorithm increases the performance of system when comparing with the centroid-based algoriom〔7〕, such as coverage area, MT coverage and call drops rate.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2015년도 추계학술대회
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• pp.83-85
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• 2015

본 연구는 수중운동체의 시뮬레이터를 개발하기 위한 기초연구로 수행되어졌다. 미국의 해군수중 무기센터에서 개발중인 Manta형 모양의 무인잠수정을 연구를 위한 기본 모델로 채택하였다[1]. 시뮬레이션은 수중운동체의 조종운동 특성을 고려하여 대각도 운동을 포함하는 6자유도 운동방정식을 사용하였으며, 이때에 사용된 유체력미계수도 대각도와 일반각도를 분류하여 사용하였다[2]. 수치시뮬 레이션은 수평 및 수직 선회 시험, 수평 및 수직 지그재그 시험, 부상운동, 미앤더(meander) 시험을 실시하였다.

• 대한인간공학회지
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• 제30권1호
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• pp.169-177
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• 2011

The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors have addressed the service domain, in order to prompt human factor study on the service domain. A variety of sources were inspected for literature reviews, including books and journals of managements, medicine, psychology, consumer behavior as well as human factor and ergonomics. The characteristics of human errors in the service domain were investigated. Human error studies in several service sectors were summarized such as medical service, automotive service operation, travel agent service and call center service. Until now, human factors community was not much interested in human errors in service domain. However, there is much space to contribute to service domain; human error identification, human error analysis and control of human error. The research of human error in service domain can provide clues to improve service quality. This paper helps to guide to identify human error of service domain and to design service systems.

• 대한조선학회논문집
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• 제46권2호
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• pp.114-126
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• 2009

The authors adopt the Unmanned Undersea Vehicle(UUV), which has taken the shape of manta(Sohn et al. 2006). They call here it Manta-type Unmanned Undersea Test Vehicle(MUUTV). MUUTV is based on the same design concept as UUV called Manta Test Vehicle, which was originally built and operated by the Naval Undersea Warfare Center(Lisiewicz and French 2000, Sirmalis et al. 2001). In order to evaluate manoeuvring motion characteristics of MUUTV, numerical simulation technique has been utilized. Previous mathematical model on manoeuvring motion of MUUTV(Sohn et al. 2006) is basically adopted. Result of static experiment carried out in circulating water channel and a part of NSRDC standard model(Feldman 1979) on rotational mode are supplemented. Some of the hydrodynamic derivatives are obtained from model experiment in circulating water channel and the rest of them are estimated.

• 열처리공학회지
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• 제22권4호
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• pp.228-233
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• 2009

In order to predict the temperature distribution of stainless steel strip in Bright Annealing (BA) furnace, we performed the analysis of heat transfer and fluid flow using STAR-CCM+. The analysis model included unsteady fluid flow, heat transfer with radiation and moving grid. Two kinds of radiative properties, emissivity and reflectivity, were applied to the stainless steel strip, one is constant and the other is variable with time. As we call, the BA furnaces of stainless steel strip have two different types, muffle and no-muffle. The using of muffle type has been faced with some problems such as rising in material price and shortening of life cycle, etc. So the development of no-muffle type BA furnace is very important in order to save energy cost, lower environmental load and increase the productivity. The designed (or expected) temperature of stainless steel strip coming out of BA furnace was about $1065^{\circ}C$ while the environment temperature maintains around $1100^{\circ}C$. The result of our calculation was very close (or similar) to design temperature, and the application of radiative properties variable with time produced more accurate result than applying constant ones.