• Title/Summary/Keyword: Call Center

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A Study on the Threat Review to use Secure Smartphone Applications (안전한 스마트폰 앱 사용을 위한 위협 요소 검토 연구)

  • Choi, Heesik;Cho, Yanghyun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.16 no.1
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    • pp.41-54
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    • 2020
  • In this paper, it will study various problems such as personal information infringement from when using various useful Apps in the Smartphone environment. It also researched the vulnerabilities Mobile Apps and the risks of personal information leakage when using Smartphone information to decrease threat and find solution. In the second chapter, it will check the existing Mobile App related Apps. In the third chapter, it will check the threats and major factors that caused by the leakage of personal information which related to the app. Then it will suggest solution and end with conclusion. This paper also looked at various problems that caused by illegal adverse effect from illegal personal information collection. Then it researched and made suggestion to make consideration on safety of personal information and privacy infringement that threat to personal information For safety of mobile banking, it proposed a safety method to separate and manage the code which has the core logic which required to run the App. For safety of direction App, when running the direction App, even if the information is collected, location information for unauthorized accessed will encrypt and store in DB, so that access to personal information is difficult. For delivery App environment, by using the national deliver order call center's representative phone to receive a telephone order then, the customer information is delivered to the branch office when it receive order and it will automatically delete information from the server when the delivery is completed by improving DB server of order. For the smart work app environment, the security solution operates automatically by separating and make independent private and work areas. Then it will suggest initialization for company's confidential business information and personal information to safe from danger even if loss.

Characteristic X-ray Spectrum Analysis of Micro-Sized SiC

  • Miyoshi, Noriko;Mao, Weiji;Era, Hidenori;Shimozaki, Toshitada;Shinozaki, Nobuya
    • Applied Microscopy
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    • v.46 no.1
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    • pp.27-31
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    • 2016
  • It has been investigated what kind of characteristic X-ray in electron probe micro-analyzer (EPMA) is effective for the determination of compounds of Si series materials. After comparing the characteristic X-rays among the primary and secondary lines in $K_{\alpha}$ and $K_{\beta}$ obtained from the Si series standard samples, it was found that the secondary line of $K_{\alpha}$ exhibited the most informative spectrum although the intensity was considerably weak. As a result of analyzing the spectrum shapes of the Si series standard samples, the spectrum shape of the secondary line of $K_{\alpha}$ for SiC was different from those for other Si compounds. To grasp the characteristics of the shape, a line was perpendicularly drawn from the peak top to base line in order to divide a spectrum into two areas. The area ratio of right to left was defined to call as the asymmetry index here. As a result, the asymmetry index value of the SiC was greater than one, while those of other Si compounds were less than one. It was found from the EPMA analysis that identification of SiC became successful to distinguish from other Si compounds and this method was applicable for micro-sized compounds in a practical composite material.

An Internet Telephony Recording System using Open Source Softwares (오픈 소스 소프트웨어를 활용한 인터넷 전화 녹취 시스템)

  • Ha, Eun-Yong
    • Journal of Digital Convergence
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    • v.9 no.5
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    • pp.225-233
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    • 2011
  • Internet telephony is an Internet service which supports voice telephone using VoIP technology on the IP-based Internet. It has some advantages in that voice telephone services can be accompanied with multimedia services such as video communication and messaging services. Recently, the introduction of smart phones has led to a growth in social networking services and thus, the research and development of Internet telephony has been actively progressed and has the potential to become a replacement for the telephone service that is currently being used. In this paper we designed and implemented a recording system which records voice data of SIP-based Internet telephone's voice calls. It is developed on the linux system and has some features such as audio mixing of two in/out voice channels, live packet sniffing, and the ability to transfer mixed audio files to the log file server. These functions are implemented using various open source softwares. Afterwards, this VoIP recording system will be applied as a base technology to advanced services like a VoIP-based call center system.

Cyber impact on education and job satisfaction -Certificate holders in the center of- (사이버 교육이 직무만족도에 미치는 영향 -자격증 취득자 중심으로-)

  • Chung, Yong-Geol;Lim, Sang-Ho
    • Journal of Digital Convergence
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    • v.10 no.4
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    • pp.159-165
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    • 2012
  • In this paper, the qualification process to target trainees of 200 questionnaires collected 158 call was using the SPSS 18.0 statistical program was statistical results are as follows. First, the demographic characteristics of 158 people a total of 146 people men (92.4%) were 30 and 40 adults. Second, according to gender for women than men showed high satisfaction of sayibeogang. More than a college education group showed a high level of satisfaction. Depending on the marital satisfaction of married people was higher sayibeogang. In addition, cyber-lecture on satisfaction surveys women, highly educated, married, educated in the group were satisfied. 74.5% of total variance, variance, with 88.7 percent reliability was very high reliability. Thus, students' demographic variables, motivation, learning to fit in the field of instructional design and content to support the various efforts will be.

Internal kinematics of dwarf early-type galaxies with blue-center in the Virgo Cluster from Gemini GMOS long-slit spectroscopy

  • Chung, Jiwon;Rey, Soo-Chang;Sung, Eon-Chang;Lee, Youngdae;Kim, Suk;Lee, Woong
    • The Bulletin of The Korean Astronomical Society
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    • v.41 no.1
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    • pp.33.1-33.1
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    • 2016
  • Dwarf elliptical galaxies (dEs), the most abundant galaxy type in clusters, were recently shown to exhibit a wide variety in their properties. Particularly, the presence of blue cores in some dEs, what we call dE(bc), supports the scenario of late-type galaxy infall and subsequent transformation into red, quiescent dEs. While several transformation mechanisms for these dE(bc)s within cluster environment have been proposed, all these processes are able to explain only some of the observational properties of dEs. In this context, internal kinematic properties of dE(bc)s provide the most crucial evidence to discriminate different processes for the formation of these galaxies. We present Gemini Multi Object Spectrograph (GMOS) long-slit spectroscopy of two dE(bc)s in the Virgo cluster. We obtained radial profiles of velocity and velocity dispersion out to ~1.3 effective radius. We found that two dE(bc)s exhibit kinematically decoupled components as well as distinct peculiar features in velocity profiles, supporting the scenario of mergers. We also found that these galaxies are structurally compatible with low surface brightness component of blue compact dwarf galaxies. We suggest that a part of dE(bc)s in the Virgo Cluster were formed through galaxy merger in low density environment such as galaxy group or outskirt of the cluster, and then were quenched by subsequent effects within cluster environment.

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Educational Voice Storybook Application using Mobile NFC (모바일 NFC를 이용한 교육용 음성동화책 어플리케이션)

  • Jo, Seung-Geun;Kim, Tae Yong;Jang, Won-Tae
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2015.10a
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    • pp.541-544
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    • 2015
  • Through the data communication services in the mobile field in the past of a voice call center (SMS, E-Mail, web surfing, etc.), it has evolved as a "service of smartphone-based" life convenience. According to the latest world book publishing market statistics, the while increasing the proportion of e-books, the proportion of this paper are commercially being reduced. Paper this many e-books in the development of, but active communication in this paper By fusing an NFC-based mobile environment that provides a function to complement the disadvantage of electronic books has, it can give to meet the matters required in more diverse applications. Therefore, in this paper, in order to design and implement an NFC-based mobile phonic fairy book application of, and the efficiency and maintenance of the development through a way to save on rather than storing the information of the management target device server We have implemented a NFC-based mobile education phonic fairy book application that takes into account.

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Curriculum Analysis of Chuna Manual Medicine in Korea (추나의학 관련과목 개설현황 조사)

  • Park, Tae-Yong;Shin, Byung-Cheul
    • The Journal of Churna Manual Medicine for Spine and Nerves
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    • v.5 no.1
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    • pp.157-168
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    • 2010
  • Objectives: The aim of this study was to investigate the curriculum of Chuna manual medicine (CMM)-related subjects in oriental medicine college and to let CMM have opportunities to develope current curriculum and basic circumstance for CMM. Methods: Questionnaire was obtained from 11 oriental medicine college and 1 school of Korean medicine, Pusan National University, bye-mail. If there was any insufficient information from response, we asked more information by direct call. Results and Conclusions: The findings from our study can be summarized as follows: 1. There are three CMM-related subjects, CMM, Oriental Rehabilitation Medicine (ORM) and Neuromusculoskeletology(NMS). All curriculums of 8 colleges belonged to classification I have CMM and DRM courses. Curriculums of 4 colleges belonged to classification II, have ORM or NMS course without CMM course. 2. 10 colleges of 11 ones which have ORM course, have major compulsory courses, 1 college has a major optional course. 5 colleges of 8 ones which have CMM course, have major compulsory courses, 3 colleges have major optional courses. 2 colleges have only part-time lecturers for CMM course, other 2 college have cooperation of specialized professors and part-time lecturers, another 8 colleges have only specialized professors. 3. Most CMM-related subjects is teached at 3 or 4 grade of medical course. The units taken for CMM-related subjects is minimum 4 units to maximum 8 units in total about 160 units. 4. Total class hour for CMM-related subjects is minimum 120 hours to maximum 225 hours, and practice hours is about minimum 30 hours to maximum 75 hours. 5. The systematic regulation and financial support is needed for patients to get the best CMM treatment, because the present curriculum of CMM is insufficient for carrying out the best manual therapy for patients.

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Machine Learning Method in Medical Education: Focusing on Research Case of Press Frame on Asbestos (의학교육에서 기계학습방법 교육: 석면 언론 프레임 연구사례를 중심으로)

  • Kim, Junhewk;Heo, So-Yun;Kang, Shin-Ik;Kim, Geon-Il;Kang, Dongmug
    • Korean Medical Education Review
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    • v.19 no.3
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    • pp.158-168
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    • 2017
  • There is a more urgent call for educational methods of machine learning in medical education, and therefore, new approaches of teaching and researching machine learning in medicine are needed. This paper presents a case using machine learning through text analysis. Topic modeling of news articles with the keyword 'asbestos' were examined. Two hypotheses were tested using this method, and the process of machine learning of texts is illustrated through this example. Using an automated text analysis method, all the news articles published from January 1, 1990 to November 15, 2016 in South Korea which included 'asbestos' in the title and the body were collected by web scraping. Differences in topics were analyzed by structured topic modelling (STM) and compared by press companies and periods. More articles were found in liberal media outlets. Differences were found in the number and types of topics in the articles according to the partisanship and period. STM showed that the conservative press views asbestos as a personal problem, while the progressive press views asbestos as a social problem. A divergence in the perspective for emphasizing the issues of asbestos between the conservative press and progressive press was also found. Social perspective influences the main topics of news stories. Thus, the patients' uneasiness and pain are not presented by both sources of media. In addition, topics differ between news media sources based on partisanship, and therefore cause divergence in readers' framing. The method of text analysis and its strengths and weaknesses are explained, and an application for the teaching and researching of machine learning in medical education using the methodology of text analysis is considered. An educational method of machine learning in medical education is urgent for future generations.

An Implementation of Travel Information Service Using VoiceXML and GPS (VoiceXML과 GPS를 이용한 여행정보 서비스의 구현)

  • Oh, Jae-Gyu;Kim, Sun-Hyung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.8 no.6
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    • pp.1443-1448
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    • 2007
  • In this paper, we implement a distributed computing environment-based travel information service that can use web(internet) and speech interface at the same time and can apply location information, using voice and web browser-based VoiceXML and GPS, to escape the limitations of traditional web(internet)-based travel information services. Because of IVR(Interactive Voice Response) of traditional call center has operated to a pre-installation scenario, it takes much a service time and has the inconveniences that must repeat speech recording according to the revised scenarios in case change response contents. However, suggested VoiceXML and GPS-based travel information service system has advantages that reorganization of system setups is easy, because it consists of the method to update server after make individual conversation scenarios by file format(document), and can provide usefully various travel information in environmental restriction conditions such as the back regions environment, according as our prototype find user's present location using GPS information and then provide various travel information service by this information.

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Design and Implementation of JAIN SIP-based Softphone Client (JAIN SIP 기반 소프트폰 클라이언트의 설계 및 구현)

  • Kim, Byung-Ho
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.12 no.12
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    • pp.2301-2306
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    • 2008
  • SIP(Session Initiation Protocol) has become an universal standard for multimedia communications for both wired and wireless networks since it has been adopted as a standard protocol for IMS platform in 3GPP standardization organization at November 2000. In this paper, we design and implement a SIP-based softphone client program which provides telephony service between internet users and a call center equipped with VoIP gateway. A softphone client based on PC-to-phone connection should guarantee to provide interoperability with various VoIP gateways and higher portability to be able to operate on different PC environments. The softphone client program in this paper has been developed with SIP 2.0 standard protocol to support interoperability and with JAIN SIP and JMF package to achieve higher portability.