• Journal of Korean Society of Water and Wastewater
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• v.25 no.6
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• pp.923-933
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• 2011

In this study, we derived seven customer value factors to evaluate the levels of service in wastewater utilities required by customers. Levels of service according to the customer value were categorized into environmental amenity, accessibility of wastewater service, affordability of wastewater charge, quality of wastewater service, health and safety of wastewater service provision, reliability and responsiveness of wastewater service provision, and satisfaction of customer service. To investigate the levels of wastewater service, questionnaires were prepared according to the customer value factors, and the questionnaire survey was performed with 800 adults in all over Korea including male and female samples. The comprehensive satisfaction score for the wastewater service was 57.5 points, indicating a slightly good satisfaction level. The detailed analysis of the result showed that the satisfaction level was high in the wastewater service accessibility and call center service provision but it was relatively low in the river water quality and nasty smell of wastewater. It was concluded that the quality of wastewater service and customer service satisfaction need to be elevated primarily in order to improve levels of wastewater service required by the customers.

• Journal of the Korean Institute of Telematics and Electronics A
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• v.32A no.8
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• pp.1-10
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• 1995

We have analyzed the reliability of failure models in circuit-switched networks. These models are grid topology circuit-switched networks, and each node transmits a packet to a destination node using a Flooding routing method. We have assumed that the failure of each link and node is independent. We have considered two method to analyze reliability in these models : The Karnaugh Map method and joint probability method. In this two method, we have analyzed the reliability in a small grid topology circuit switched network by a joint probability method, and comared analytic results with simulated ones. For a large grid enormous. So, we have evaluated the reliability of the network by computer simulation techniques. As results, we have found that the analytic results are very close to simulated ones in a small grid topology circuit switched network. And, we have found that network reliability decreases exponentially, according to increment of link or node failure, and network reliability is almost linearly decreased according to increment of the number of links, by which call has passed. Finally, we have found an interesting result that nodes in a center of the network are superior to the other nodes from the reliability point of view.

• The KIPS Transactions:PartA
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• v.15A no.1
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• pp.35-44
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• 2008

It is important to manage access control for secure ubiquitous applications. In this paper, we present an access-control system for executing policy file which includes access control rules. We implemented Context-aware Access Control Manager(CACM) based on Java Context-Awareness Framework(JCAF) which provides infrastructure and API for creating context-aware applications. CACM controls accesses to method call based on the access control rules in the policy file. We also implemented a support tool to help programmers modify incorrect access control rules using static analysis information, and a simulator for simulating ubiquitous applications. We describe simulation results for several ubiquitous applications.

• Journal of Korean Society for Quality Management
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• v.44 no.3
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• pp.649-660
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• 2016

Purpose: The purpose of this study is to find empirical studies the causal relationship among positive defining representation, negative defining representation, surface acting, deep acting, dissatisfaction of job, and intention of job transfer. Methods: The collected data through the survey by customer satisfaction team of "A" company call center. Results: The result of this study is that emotion and behavior norm influence on deep act of expressing both positive impacts of the employees. Conclusion: Feelings of corporate representation norm is psychologically of employees that because it affects even also must facilitate the surface acts and internal acts of employees and job dissatisfaction at the same time due to emotional dissonance and emotional exhaustion and turnover are hidden on the back emotion norms in the contact department, it should be aware of the need to address the emotional problems. Companies need to develop a variety of programs with attention to addressing the emotional difficulties experienced by workers.

• Journal of Biomedical Engineering Research
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• v.17 no.1
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• pp.1-10
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• 1996

In this paper, describe the automatic climbing wheelchair system use an articulated crawler mobile robot. This wheelchair system(call system) is composed of sensor detecting part and wireless communication part with PC. The sensor parts are consisted of sloping sensor and ultrasonic sensor part. The sloping sensor measures the sloping angle of system, and the ultrasonic sensor measures the distance of system's front wheel center from stair. PC will generate the operation data to climb up the stair using the measured data and make primitives for the system. At firsts This system transfer from sensor data to the PC. PC calculate the operation data to climb up the stair from the internal algorithm. We simulated the system in various stair angle slope($25^{\circ}$, $30^{\circ}$, $45^{\circ}$), and tested it on the real staircase with width 37cm, highlt 18cm, Angle $26^{\circ}$ . There were $0.350^{\circ}$ - $1.060^{\circ}$ Angle errors while climbing because adapted sensor has a precision $0.35^{\circ}$ in resolution. Finally, We implemented the sensor detecting part and the wireless communication park and practiced our system in 4cm/sec speed.

• Proceedings of the IEEK Conference
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• 2002.07c
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• pp.1936-1939
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• 2002

Much recent attention on wireless technologies s put on topology-less wireless network, in which all nodes an be mobile and can communicate over wireless links, due to its ease of deployment, high flexibility and low expenses. One key in topology-less wireless network is mobile base stations (MBSs), which provides access points or mobile terminals (MTs) to wireless backbone network. MBSs can move to anywhere in accordance with changes in geographical distribution of MTs. They serve as dynamic odes. However, in order to utilize network resources and take full advantage of this topology-less network, MBSs must move to suitable position according to the current tate of network use. Moreover, MBSs have to consider the distance among them to avoid the crash and gap area of MBSs. Therefore, this paper proposes MBS movement algorithm by implementing push-pull method to fulfill the corporation of MBSs and considering the center of covered MTs or centroid to satisfy the MT coverage. From the simulation results, the proposed algorithm increases the performance of system when comparing with the centroid-based algoriom〔7〕, such as coverage area, MT coverage and call drops rate.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.83-85
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• 2015

The Purpose of this paper was to carry out basic study on development of real-time submarine-hnadling simulator. The author adopt the Unmanned Undersea vehicle(UUV), which has taken the shape of manta[1]. They call here it Unmanned Undersea Vehicle(UUV). UUV is based on the same design concept as UUV called Manta Test Vehicle, which was originally built by the Naval Undersea Warfare Center, USA[1]. The present study deals with prediction of manoeuvring motion of UUV at general drift angles and large drift angles. The dynamic mathematical model with six degrees of freedom is revised and supplemented in order to describe accurately motion of UUV. The hydrodynamic derivatives related to motion are obtained from previous work[2].

• Journal of the Ergonomics Society of Korea
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• v.30 no.1
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• pp.169-177
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• 2011

The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors have addressed the service domain, in order to prompt human factor study on the service domain. A variety of sources were inspected for literature reviews, including books and journals of managements, medicine, psychology, consumer behavior as well as human factor and ergonomics. The characteristics of human errors in the service domain were investigated. Human error studies in several service sectors were summarized such as medical service, automotive service operation, travel agent service and call center service. Until now, human factors community was not much interested in human errors in service domain. However, there is much space to contribute to service domain; human error identification, human error analysis and control of human error. The research of human error in service domain can provide clues to improve service quality. This paper helps to guide to identify human error of service domain and to design service systems.

• Journal of the Society of Naval Architects of Korea
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• v.46 no.2
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• pp.114-126
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• 2009

The authors adopt the Unmanned Undersea Vehicle(UUV), which has taken the shape of manta(Sohn et al. 2006). They call here it Manta-type Unmanned Undersea Test Vehicle(MUUTV). MUUTV is based on the same design concept as UUV called Manta Test Vehicle, which was originally built and operated by the Naval Undersea Warfare Center(Lisiewicz and French 2000, Sirmalis et al. 2001). In order to evaluate manoeuvring motion characteristics of MUUTV, numerical simulation technique has been utilized. Previous mathematical model on manoeuvring motion of MUUTV(Sohn et al. 2006) is basically adopted. Result of static experiment carried out in circulating water channel and a part of NSRDC standard model(Feldman 1979) on rotational mode are supplemented. Some of the hydrodynamic derivatives are obtained from model experiment in circulating water channel and the rest of them are estimated.

• Journal of the Korean Society for Heat Treatment
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• v.22 no.4
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• pp.228-233
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• 2009

In order to predict the temperature distribution of stainless steel strip in Bright Annealing (BA) furnace, we performed the analysis of heat transfer and fluid flow using STAR-CCM+. The analysis model included unsteady fluid flow, heat transfer with radiation and moving grid. Two kinds of radiative properties, emissivity and reflectivity, were applied to the stainless steel strip, one is constant and the other is variable with time. As we call, the BA furnaces of stainless steel strip have two different types, muffle and no-muffle. The using of muffle type has been faced with some problems such as rising in material price and shortening of life cycle, etc. So the development of no-muffle type BA furnace is very important in order to save energy cost, lower environmental load and increase the productivity. The designed (or expected) temperature of stainless steel strip coming out of BA furnace was about $1065^{\circ}C$ while the environment temperature maintains around $1100^{\circ}C$. The result of our calculation was very close (or similar) to design temperature, and the application of radiative properties variable with time produced more accurate result than applying constant ones.