• Title/Summary/Keyword: Call Center

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Attack and Defense Plan, Attack Scenarios on Voice of Internet Protocol (인터넷전화의 공격 시나리오 및 공격과 방어 방안)

  • Chun, Woo-Sung;Park, Dea-Woo;Chang, Young-Hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2011.10a
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    • pp.245-248
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    • 2011
  • Voice over Internet protocol(VoIP) is call's contents using the existing internet. Thus, in common with the Internet service has the same vulnerability. In addition, unlike traditional PSTN remotely without physical access to hack through the eavesdropping is possible. Cyber terrorism by anti-state groups take place when the agency's computer network and telephone system at the same time work is likely to get upset. In this paper is penetration testing for security threats(Call interception, eavesdropping, misuse of services) set out in the NIS in the VoIP. In addition, scenario writing and penetration testing, hacking through the Voice over Internet protocol at the examination center will study discovered vulnerabilities. Vulnerability discovered in Voice over Internet protocol presents an attack and defense plan.

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A Freedom Inquiry Method by Revised Science Curriculum in 2007 (2007년 개정 과학과 교육과정에서 자유탐구 방안)

  • Lee, Yong-Seob;Park, Mi-Jin
    • Journal of the Korean Society of Earth Science Education
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    • v.3 no.1
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    • pp.65-75
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    • 2010
  • The purpose of this study is to present a Freedom Inquiry Method by Revised Science Curriculum in 2007. This study introduced IIM(Independent Inquiry Method), PBL(Problem Based Learning), Small Inquiry Method, Science Notebooks, Project Learning Method about Freedom Inquiry Method. The results of this study are as follows: First, IIM(Independent Inquiry Method) is studying method in the inquiry process center. The inquiry process is composed of total 9 phases, inquiry subject really it is, detailed aim deciding, information searching, it searches, quest result it arranges, aim evaluation, the report making, it announces, it evaluates, it is become accomplished. Second, It is a studying method which it starts with the problem which is Problem Based Learning, study atmosphere creation phase, problematic presentation phase and sleep static problem solving the phase which it attempts, it is become accomplished with autonomous studying phase, coordinated studying and discussion studying phase, discussion resultant announcement studying phase, arrangement and evaluation. Third, Small Inquiry Method, Call it accomplishes the call grade of the students among ourselves 4~8 people degree where only the quest learning capability is similar within class. Also interaction and coordinated function of the members between it leads and the subject which is given in the group it cooperates and it solves with it is a quest method which arrives to aim of commonness. This method divides on a large scale in three parts, it becomes accomplished in programming phase, quest accomplishment and resultant announcement. Fourth, Science Notebooks learns a scientific contents and a scientific quest function and the possibility of decreasing in order to be, from the fact that the help which it understands. This planing, data searching, it searches, becomes accomplished with resultant arrangement, announcement and evaluation. Fifth, The Project Learning Method the studying person oneself studying contents, it establishes a plan and it collects it accomplishes process of etc. it evaluates it leads and a subject and information and with real life it is a method which it studies naturally from the learning environment inside which is similar. This is preliminary phase, project start, project activity and project arrangement.

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Effects of Lifestyle Intervention on Fatigue, Nutritional Status and Quality of Life in Patients with Gynecologic Cancer (생활습관중재가 부인암 환자의 피로와 영양상태 및 삶의 질에 미치는 효과)

  • An, Hyunjin;Nho, Ju-Hee;Yoo, Sunyoung;Kim, Hyunmin;Nho, Minji;Yoo, Hojeong
    • Journal of Korean Academy of Nursing
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    • v.45 no.6
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    • pp.812-822
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    • 2015
  • Purpose: The purpose of this study was to examine the effect of lifestyle intervention on the development of fatigue, nutritional status and quality of life of patients with gynecologic cancer. Methods: A nonequivalent control group quasi-experimental design was used. Participants were 49 patients with gynecologic cancer. They were assigned to the experiment group (n=24) or the control group (n=25). The lifestyle intervention for this study consisted of physical activity, nutritional education, telephone call counseling, health counseling, monitoring for lifestyle, and affective support based on Cox's Interaction Model of Client Health Behavior and was implemented for six weeks. Results: Significant group differences were found for fatigue (p =.037), nutritional status (p =.034) and social/family well-being (p =.035) in these patients with gynecologic cancer. Conclusion: Results indicate that this lifestyle intervention is effective in lessening fatigue, and improving nutritional status and social/family well-being. Therefore, nurses in hospitals should develop strategies to expand and provide lifestyle interventions for patients with cancer.

Assessment of Needs and Accessibility Towards Health Insurance Claims Data (연구를 위한 건강보험 청구자료 요구 및 이용 요인분석)

  • Lee, Jung-A;Oh, Ju-Hwan;Moon, Sang-Jun;Lim, Jun-Tae;Lee, Jin-Seok;Lee, Jin-Yong;Kim, Yoon
    • Health Policy and Management
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    • v.21 no.1
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    • pp.77-92
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    • 2011
  • Objectives : This study examined the health policy researchers' needs and their accessibility towards health insurance claim datasets according to their academic capacity. Methods : An online questionnaire to capture relevant proxy variables for academic needs, accessibility, and research capacity was constructed based on previous studies. The survey was delivered to active health policy researchers through three major scholarly associations in South Korea. Seven-hundred and one scholars responded while the survey as open for 12 days (starting on December 20th, 2010). Descriptive statistics and logistic regression analysis were carried out. Results : Regardless of the definition for operational needs, the prevalent needs of survey respondents were not met with the current provision of claim data. Greater research capacity was shown to be correlated with increased demand for claim data along with a positive correlation between attempts to obtain claim datasets and research capacity. A greater research capacity, however, was not necessarily correlated with better accessibility to the claim data. Conclusions : The substantial unmet need for claim data among the healthcare policy research community calls for establishing proactive institutions which could systematically prepare and make available public datasets and provide call-in services to facilitate proper handling of data.

A New Methodology for Advanced Gas Turbine Engine Simulation

  • M.S. Chae;Y.C. Shon;Lee, B.S.;J.S. Eom;Lee, J.H.;Kim, Y.R.;Lee, H.J.
    • Proceedings of the Korean Society of Propulsion Engineers Conference
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    • 2004.03a
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    • pp.369-375
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    • 2004
  • Gas turbine engine simulation in terms of transient, steady state performance and operational characteristics is complex work at the various engineering functions of aero engine manufacturers. Especially, efficiency of control system design and development in terms of cost, development period and technical relevance implies controlling diverse simulation and identification activities. The previous engine simulation has been accomplished within a limited analysis area such as fan, compressor, combustor, turbine, controller, etc. and this has resulted in improper engine performance and control characteristics because of limited interaction between analysis areas. In this paper, we propose a new simulation methodology for gas turbine engine performance analysis as well as its digital controller to solve difficulties as mentioned above. The novel method has particularities of (ⅰ) resulting in the integrated control simulation using almost every component/module analysis, (ⅱ) providing automated math model generation process of engine itself, various engine subsystems and control compensators/regulators, (ⅲ) presenting total sophisticated output results and easy understandable graphic display for a final user. We call this simulation system GT3GS (Gas Turbine 3D Graphic Simulator). GT3GS was built on both software and hardware technology for total simulation capable of high calculation flexibility as well as interface with real engine controller. All components in the simulator were implemented using COTS (Commercial Off the Shelf) modules. In addition, described here includes GT3GS main features and future works for better gas turbine engine simulation.

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Quitline Activity in the Republic of Korea

  • Yun, E Hwa;Lim, Min Kyung;Oh, Jin-Kyoung;Ki, In Ha;Shin, Sang-Hwa;Jeong, Bo Yoon
    • Asian Pacific Journal of Cancer Prevention
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    • v.17 no.sup2
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    • pp.1-5
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    • 2016
  • To reduce tobacco use and related harm in Korea, telephone based cessation services (Quitlines) began full operation to provide regular behavioral counseling for smoking cessation in 2006. After registration in the cessation program, at least 21 calls per year are given to each client to help quit and encourage maintenance. Tailored programs for males, females, and adolescent smokers have been offered taking into account smokers' characteristics and smoking behavior. Mailing self-help quit packs and e-mail and SMS services are allowable as additional services.A total of 23,201 smokers were registered on the Quitline program from 2006 to 2014. In 2014, an average of 13,343 calls per month have been received by 28 coaches, the 1 year abstinence rate of clients is 26%, and clients' satisfaction rate is 81.6%. After introduction of the call system in 2007, client convenience and effective operations have been achieved with high technology support of a computer-based telephone system. Systematic education and evaluation programs for quit coaches have contributed to quality assurance of the services. Currently, research into development of new programs and evaluation of Quitline performance is being undertaken. A Comprehensive Multi-channel Cessation Center (CMCC) has been suggested and is now planned as a next step in the national program for smoking cessation.

A Study of Surface Improvement for Automotive Part by Injection Mold of Electronic Heating (전류가열 사출금형에 의한 자동차 부품의 표면개선에 관한 연구)

  • Choi, Dong-Hyuk;Hwang, Hyun-Tae;Son, Dong-Il;Kim, Daeil
    • Journal of the Korean institute of surface engineering
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    • v.51 no.1
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    • pp.40-46
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    • 2018
  • The light-weight of the research and development materials is actively carried out by overseas automobile companies and technology development continues in Korea. For the sake of fuel efficiency, the development of lightweight technology by improving the manufacturing method has been very effective. Recently, to maximize the effects of light weight, automotive interior parts have been applied by the micro-cellular injection molding using supercritical fluids and we call the Mucell manufacturing. This technique causes a problem in the quality of the surface of the products, because the shooting cells are revealed as the surface layer of the products by forming micro cells at the center of the products during injection molding. To overcome these phenomenon, we increased the temperature of injection molding using joule heating until critical value. In this study, we have predicted the problem of Mucell injection molding through the finite element analysis as changed the temperature by joule heating. From the result of finite element analysis, we have determined the optimized process and made the injection mold included electric current heating system with Mucell manufacturing analyzed the surface characteristics of the injection product according to changing mold temperature.

Effect of a Randomized Controlled Trial Walking Program on Walking, Stress, Depressive Symptoms and Cardiovascular Biomarkers in Elderly Korean Immigrants

  • Sin, Mo-Kyung;Ibarra, Brandon;Tae, Thomas;Murphy, Patrick J.M.
    • Journal of Korean Biological Nursing Science
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    • v.17 no.2
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    • pp.89-96
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    • 2015
  • Purpose: Despite well-known benefits of walking on cardiovascular health, no structured walking exercise program has been formally tested on elderly Korean immigrants (EKIs). This pilot randomized controlled trial study assessed the effect of a walking program on walking behavior (pedometer steps count), stress (cortisol), depressive symptoms (CESD-10), and cardiovascular disease biomarkers (hs-CRP and fibrinogen) via venipuncture in EKIs. Methods: Seventy EKIs recruited from a Korean community were randomly assigned to a 12-week walking group or control group in a 3:2 ratio. The working program included a pedometer, buddy, monthly coffee card, weekly call for goal setting, and physical activity consultation. Walking group EKIs maintained the Centers for Disease Control and Prevention recommended exercise guidelines and good mental health status over 12 weeks. Results: There was no significant difference in the outcomes between control and walking groups. Conclusion: Social networking with Koreans in the senior center and church from a well-established Korean community might have positive effects on mental health.

The Research on method of providing Service under controlling IN Service of Mass Contact Center (지능형 부가서비스 호 제어를 통한 기업콜센타 제공방안 연구)

  • Lee, Je-Dong;Choi, Dae-Woo;Kang, Mun-Suk
    • 한국정보통신설비학회:학술대회논문집
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    • 2008.08a
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    • pp.300-303
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    • 2008
  • KT는 기업대상 전국대표번호서비스(예: 1588, 1577 등)와 기업이 보유하고 운용중인 콜센타 서비스를 통합한 새로운 부가서비스를 기업고객에게 제공하여 기업 콜센타의 인바운드 및 아웃바운드 호처리를 효율화하고, 고객사에게 일원화된 고객 접점 센터 구축을 통한 One-Contact, One-Stop서비스 구현 가능하게 함은 물론 기업고객측 회선, 장비 등에 대한 투자 및 운용비용을 절감할 수 있게 하고 있다. 이를 위해 KT에서는 기업 콜센타 구축시 다양한 구축환경(예: 고객사 CTI 미들웨어)과 고객사가 보유한 멀티사이트 콜센타에 적합하도록 지능망 개선 및 효율적인 시스템간 접속환경 제공으로 변화하는 기업 콜센타 고객의 니즈에 맞는 유연하고 강력한 서비스를 제공하고 있다. 본 논문에서는 기업형 콜센타 솔루션에 관한 통신사업자별 제공 기술 및 현황, KT에서 제공중인 콜센타 제공 구조에서의 지능망 제공 요소와 고객사 콜센타와의 망간 시스템 연동관계를 분석하고, KT에서 콜센타 부가서비스기반 호 제어하에서 제공하고 있는 기업의 콜센타 유형별 구축방안을 실제 적용 사례를 기반으로 제시하고 이에 따른 최적의 콜센타 구축방안을 제시한다.

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The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.