• Journal of Digital Contents Society
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• v.15 no.2
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• pp.219-225
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• 2014

Competition between corporations is getting more intense, so they need customer feedback in order to fulfill an effective management. Recently, SNS (Social Network Service) such as Twitter and Facebook has grown dramatically because of smart phones. Social media like Twitter and Facebook let customers to express their needs, and using big data such as data on SNS is a very effective method for getting customer's feedback. Collecting and analyzing social big data are operated by Buzz monitoring system. This research suggests how to utilize big data for getting customer's feedback on hotel CRM(Customer Relationship Management), which considers customer itself as asset of business. This paper demonstrates the research of buzz monitoring system that analyzes big data, and presents results of hotel customer reputation using buzz monitoring system. It would analyze the result from the hotel customer reputation, and research the implication in this paper.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.17 no.10
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• pp.2439-2446
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• 2013

Recently, SNS (Social Network Service) such as Twitter and Facebook has grown dramatically because of smart phones. Since development of IT has created massive information, social big data extremely increased. Competition between corporations is getting more intense, so they need customer feedback in order to fulfill an effective management. Because social big data plays an important role for getting customer feedback, a lot of corporations are interested in analyzing and applying of social big data. Collecting and analyzing social big data is operated by Buzz monitoring system. This paper demonstrates the research of buzz monitoring system that analyzes big data, and presents examples of customer reputation using buzz monitoring. In the paper, after all, it would analyze the result from the customer reputation, and research the implication.

• International Journal of Computer Science & Network Security
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• v.23 no.5
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• pp.135-147
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• 2023

Internet of things has revolutionaries every field of life due to the use of artificial intelligence within Machine Learning. It is successfully being used for the study of Radiation monitoring, prediction of Ultraviolet and Electromagnetic rays. However, there is no particular system available that can monitor and detect waves. Therefore, the present study designed in which IOT enables intelligence system based on machine learning was developed for the prediction of the radiation and their effects of human beings. Moreover, a sensor based system was installed in order to detect harmful radiation present in the environment and this system has the ability to alert the humans within the range of danger zone with a buzz, so that humans can move to a safer place. Along with this automatic sensor system; a self-created dataset was also created in which sensor values were recorded. Furthermore, in order to study the outcomes of the effect of these rays researchers used Support Vector Machine, Gaussian Naïve Bayes, Decision Trees, Extra Trees, Bagging Classifier, Random Forests, Logistic Regression and Adaptive Boosting Classifier were used. To sum up the whole discussion it is stated the results give high accuracy and prove that the proposed system is reliable and accurate for the detection and monitoring of waves. Furthermore, for the prediction of outcome, Adaptive Boosting Classifier has shown the best accuracy of 81.77% as compared with other classifiers.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.19 no.10
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• pp.2241-2246
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• 2015

Recently for efficient management, companies have collected and investigated information about customers' feedback by using a system that analyzes big data from social media. This paper proposes more accurate and efficient evaluation method of collecting and investigating customers' feedback using social big data for travel agency, which is representative company of hospitality industry. First, it designs service model and, as a test-bed, analyzes media channel, customer satisfaction, and brand-image etc. of big 5 travel agencies in Korea. In addition, we suggest an analysis result of evaluating preference with positive rate and negative rate by proposed evaluation method. It allows a travel agency to know which area should be improved corresponding to evaluation item; thus, suggested evaluation method is effective to manage customers even more efficiently.