• 대한안전경영과학회지
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• 제13권2호
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• pp.185-193
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• 2011

The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Prevention costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -.

• 산업경영시스템학회지
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• 제40권4호
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• pp.21-28
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• 2017

Improving efficiency of the telecommunication is crucial to the development and growth of Korean economy. Recently, it has become important with the huge development of information technology and its greater potential for extensive impact on the rest of the economy. Hence, it is useful to determine the factors that help enhance efficiency in telecommunication and consider them in improving the evaluation model. This study applies DEA (data envelopment analysis) to evaluate the relative efficiency of 51 branches of a Korean telecommunication company. Using the super-efficiency approach, we tested outliers which may affect the results and ranked the efficient branches. A method of deriving key variables applied to business operation is proposed to identify the key performance indicators for evaluation that takes environmental (non-discretionary) factors into account. We used the extended CCR model proposed by Banker and Morey to investigate the influence of non-discretionary factor. The information provided by the model (slacks, weights) and the sensitivity analysis shows that the most important indicator that affects the branch performance is operating cost. The results of sensitivity analysis show that average efficient score decreases from 0.972 (base case) to 0.863 for CASE2-COST. The average score of the data proves the priority of operating cost over other indicators. The effect of environmental (non-discretionary) variable was found to be significant. The population effect was positive and improved overall efficiency by 0.91% on average. Non-discretionary factor plays a meaningful role explaining the performance of branches. The performance optimization report can help a manager of an inefficient branch to develop branch strategies. Managers can identify the top-performing units, study best practices and adopt the strategy to the organization.

• 교육녹색환경연구
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• 제21권4호
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• pp.1-12
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• 2022

본 연구는 노후 학교시설에 대한 합리적인 개축 및 리모델링을 위한 판단기준 마련을 위해, 기능적, 성능적, 구조 안전, 경제성 지표를 정량화하여 종합적으로 검토함으로써 개축 및 리모델링으로 사업유형 결정을 위한 객관적 근거 모형을 제안하는 것을 주요 목적으로 설정하였다. 평가지표의 설정을 위한 주요 방법론은 델파이 분석과 AHP 분석을 적용하였으며 기능 및 성능성 분야는 34점, 구조 안전성 분야는 51점, 경제성 분야는 15점을 기준으로 한 각 평가항목별 배점을 설정하였다. 향후 평가지표 모형을 중심으로 객관적이고 합리적인 개축 여부 판단을 기대할 수 있으며, 대상학교 현황에 대한 다각적인 검토를 통해 각 대상학교 교사동에 대한 사업유형을 결정하는 것이 필요하다.

• 산학경영연구
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• 제19권2호
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• pp.231-259
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• 2006

어느 나라, 어느 조직을 막론하고 성과관리는 중요한 이슈이다. 이에 따라 선진국에서는 예산을 성과목표에 따라 배부하여 집행하게 함으로써 재정운용의 효율성과 투명성을 확보하기 위한 예산제도인 성과주의 예산제도(performance-based budgeting, 이하 'PB2'라 함)를 일찌감치 사용하고 있었고 우리나라에서도 이를 도입하기 위해 2000년부터 4년에 걸쳐 시범사업을 실시하였다. 하지만, 그 시범도입의 효과가 긍정적이라는 증명은 하지 못하였다. 이렇게 PB2의 도입이 효과를 거두지 못한 이유는 중앙정부조직이 성과관리 경험이 없고, 성과지표의 개발 및 성과측정을 상당히 어려워하며, PB2시행과정상에서뿐만 아니라 예산단계별 실제적용상에서 제반 문제점이 나타났기 때문이다. 그리고, PB2도입으로 추가적인 업무 부담이 증가한데 비해 성과에 따른 인센티브 또는 불이익 조치 등 구체적인 활용계획 미흡, 참여기관의 참여의지 부족 등과 같은 문제점이 나타나는 것으로 조사되었다. 한편, 지방자치단체에서도 PB2의 도입을 추진하고 있다. 지방자치단체에서 동 예산제도가 성공적으로 도입되기 위해서는 중앙정부의 시행착오를 최대한 줄여나가는 노력이 요구된다. 이에 본고에서는 PB2가 무엇인지를 소개하고 지방자치단체가 PB2를 성공적으로 도입하는데 필요한 성공요인을 BSC(Balanced Scorecard)와의 연계방안을 통해 고찰해 봄으로써 지방자치단체가 PB2의 도입으로 인한 문제점을 최소화하는데 일조하고자 한다.

• 동아시아경상학회지
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• 제8권2호
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• pp.29-41
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• 2020

Purpose - This study incorporated the success factors of bio cluster and provided the ways to utilize them for managing the performance of bio cluster. The aim of this study was to present an integrated framework for the success factors of the bio cluster by combining the literature and case studies, and to measure and manage the performance of the bio cluster. Research design, data, and methodology - This study combined the literature review with the case study. We reviewed the literature on the success factors of the bio cluster presented by existing studies. We studied some cases of how these factors are actually applied in the bio cluster also. We integrated the success factors of bio cluster based on both the literature review and the case study. Results - The success factors of the bio cluster presented in this study as an integrated framework were defined as six factors: knowledge base and expertise, industrial infrastructure, funding and investment, government support, start-up activities and innovation activities. These success factors can be measured and managed by some performance indicators of each factor. Conclusions - Through this study, we can identify the integrated success factors of the bio cluster and understand how these factors work in bio cluster. In addition, this integrated framework of success factors will be effectively utilized to measure and manage the performance of the bio cluster.

• The Journal of Asian Finance, Economics and Business
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• 제7권6호
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• pp.365-378
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• 2020

The study aims to develop concepts originating through empirical research models to build superior competitiveness and optimal performance achievement. Therefore, to bridge these goals, the study addresses several indicators/items as a novelty, namely, entrepreneurship insight factors, market orientation, knowledge-sharing, innovation, managerial capability, product strategy, process and service improvement, resources capability to improve performance and increase competitiveness by empirical model direct, mediating and indirect effect. The total sample in this study is 497 eligible SMEs that partner with go-food in Makassar City. All research samples are the owner or the person in charge of the business; the data collection period is from May to December 2019. Data are collecting using a survey with 64 construct questions, summarized in seven manifest variables. The research method uses quantitative tools, with SMART-PLS as a statistical tool. This study develops sixteen hypotheses; all of the hypotheses are supported both directly, indirectly, and mediated. The study also found that the link based on CCT, RBV, and TAM Theory is the right choice of theories, as the foundation of this study was very reliable and valid. Indeed, all of the grounded methods have implications both in theory and its main application for the business in the online marketplace.

• 한국중재학회지:중재연구
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• 제32권1호
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• pp.93-110
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• 2022

Korea, a resource-scarce country, has been undergoing export-led economic growth in the form of processing and intermediary trade for the past several decades. In Korea, which has an export-led economic structure centered on processing trade, the export economy precedes the domestic economy, so Korea's monthly export performance has been used as an important indicator of economic indicators in itself. In recent decades, small and medium-sized enterprises (SMEs), which account for 99% of the total number of domestic enterprises, account for about 35% of exports as of 2021. In this study, from the viewpoint of emphasizing the export contribution of SMEs, the Small and Medium-sized Enterprise Export Business Index is developed based on the actual export performance of SMEs, through which this paper could present alternative index differentiated from the existing Business Survey Indexes.

• 한국산학기술학회논문지
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• 제17권8호
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• pp.527-535
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• 2016

국내 정보시스템 문헌에서는 형성적 구성변수에 대한 연구가 거의 없다. 따라서 올바른 구성변수와 측정변수의 관계, 즉 반영적 혹은 형성적 구성변수의 설정은 가장 현실에 가까운 성과 평가와 올바른 인과모형을 검정하는 데 필수적이다. 본 연구 목적은 포괄적인 문헌 고찰로 반영지표와 형성지표에 대해 정확히 이해하고 올바른 구성 및 개발 방법론을 정보시스템 평가 분야에 적용하는 것이다. 그리고 정보시스템 성과 평가에 대한 형성적 지표를 개발할 수 있는 올바른 지침을 제시하는 것이다. 이와 같은 목적을 달성하고자 다음과 같은 연구과정을 수행하였다. 먼저, 정보화사업 성과 요인과 성과 평가에 관한 기저 이론과 선행 연구 모형을 검토하였다. 그리고 정보화사업 성과 평가 구성변수와 평가지표 개발 및 타당성 검증을 위한 지침(Guideline)을 통하여 정보화사업 성과 평가에 대한 올바른 형성적 구성변수 및 반영적 구성변수를 식별하였다. 이에 따라, 체계적으로 구성변수를 올바르게 식별 및 분류하여, 향후 연구자가 정보화사업 성과 평가 구성변수의 올바른 구성변수를 개발할 수 있도록 하였다.

• 디지털융복합연구
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• 제19권11호
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• pp.113-119
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• 2021

본 연구는 코로나19 팬데믹의 영향으로 매출이 상승한 정보통신업 기업을 대상으로 팬데믹 선언 전·후의 경영성과와 이익의 질을 비교하고 이러한 차이가 유의미한지를 분석하였다. 이를 위하여 경영성과는 수익성, 성장성, 유동성, 안정성의 4가지 지표를 사용하고, 이익의 질은 Dechow and Dichev(2002) 모형과 Francis et al.(2005)의 모형을 이용하여 측정한 잔차의 표준편차를 이용하였다. 분석 결과, 대표적인 경영성과 지표인 ROA는 팬데믹 이전 기간보다 이후 기간이 상승하였지만, 유동성은 오히려 악화된 것으로 나타났다. 이익의 질 또한 ROA와 마찬가지로 팬데믹 이후 기간이 이전 기간에 비하여 이익 지속성이 유지되고 있음을 확인하였다. 전반적으로 정보통신업 기업의 이익 수준과 이익의 질은 개선되고 있는 것으로 보이지만 유동성은 약화하고 있으므로 눈앞의 위기를 넘겼던 기업들이 당장 부채를 상환할 준비는 되어있지 않다는 것을 확인하였다. 따라서 앞으로 코로나19가 진정되는 시점부터 늘어난 부채를 줄이기 위한 기업들의 구조조정이 필요함을 시사한다.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.943-952
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• 2021

The purpose of this study is to evaluate the effect of COVID-19 on corporate governance attributes and firm performance association. This research used a sample of 188 non-financial firms from the Malaysian market for the years 2019-2020. We found that the COVID-19 has affected all firm characteristics including firm performance, governance structure, dividend, liquidity, and leverage level, yet, the difference between prior and post COVID-19 pandemic is not significant. Also, the investigation revealed that board size exerts a significant positive impact on firm performance. After splitting the sample based on year, however, we found that board size does not matter in the uncertain time of the current crisis, while board diversity appeared to be significantly enhancing firm performance in the crisis time compared to the prior year where it has an inverse association with firm performance in both indicators. Board meetings and audit committee meetings seemed to have a significant negative influence on firm performance pre and post-COVID-19. This study contributes to the limited literature by providing the first empirical evidence on the impact of Coronavirus on the firm performance and corporate governance association.