• Asian Journal of Business Environment
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• 제8권1호
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• pp.23-29
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• 2018

Purpose - The purpose of this research is to make a comparative assessment of People Credit Funds (PCFs) ranking in Vietnam between the Circular No. 42/2016/TT-NHNN dated December 20, 2016 with the Decision No. 14/2007/QD-NHNN dated 09/4/2007 issued by the Governor of the State Bank. Research design, data, and methodology - This study is mainly based on the Circular No. 42/2016/TT-NHNN dated December 20, 2016 and the Decision No. 14/2007/QD-NHNN dated 09/4/2007 issued by the Governor of the State Bank on PCFs ranking. Results - The study paper has shown positive changes in PCFs ranking in Vietnam in accordance with the Circular No. 42/2016/TT-NHNN, such as increasing Capital Adequacy Ratio (CAR), maintaining CAR, improving assets quality, developing indicators of governance, management and control capability. These changes have implications for the development and efficient performance of PCFs in Vietnam. Conclusions - The classification and evaluation of PCFs will contribute to its healthy development. These finding support PCFs to understand more about rating methodology, significance of rating system and the importance of improving their rating. PCFs in Vietnam desire to develop their business effectively, they need to understand exactly and comply fully with regulations related to their field of operations.

• 품질경영학회지
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• 제37권2호
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• pp.1-11
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• 2009

Recently, many companies have been very interested in CRM(Customer Relationship Management). Most companies have been also considering the contact center as a key CRM channel, because it is a contact point between customers and companies. It turns out that the contact center handles over 70% of all customer-company interactions and the success or failure of a company can be determined by the customer satisfaction with contact center experiences. Despite of the strategic importance of the contact center, there has been few empirical study on the efficiency of contact center operations in the literature. One of the main purposes of this study is to evaluate the efficiency of contact centers so as to not only identify the current status of contact center operations, but also suggest ways to improve operational efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to 57 domestic contact centers in order to compare their relative efficiency. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, outsourcing service management, and the productivity analysis of service personnel.

• 보건행정학회지
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• 제15권3호
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• pp.79-93
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• 2005

The purpose of the study is to identify Ambulatory Care Sensitive Conditions (ACSC) and their potential health insurance applicability in Korea, using the correlation and regression analysis with the empirical data provided by Korean Health Insurance Review Agency(KHIRA). Here, ACSC would be thought of as conditions that when timely and effectively treated in the outpatient medical services can help reduce the risk of hospitalizations. As for ACSC, reducing accessibility for outpatient visit results in increasing hospitalization. In this respect, the ACSC concept is popularly adopted as one of the performance indicators of the national health system. As one of main results, fortifying the accessibility to necessary health care in a way of sharing appropriately the role with private health insurance can lead to the efficiency of national health care delivery systems in view of total health care expense, in particular in a case of ACSC children. Lastly, we would like to strongly suggest that the disease treatment data set reported to KHIRA needs to be opened to private insurance companies only for illness experience investigation.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.21-32
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• 2021

This paper aims to investigate the relationship between country-level institutional quality and public debt in the context of Pakistan. The hypotheses of this study were assessed by using the country-level institutional quality data for Pakistan throughout the years from 1996 to 2018. Data came from the World Databank, IMF and Worldwide Governance Indicators databases. For the analysis, ordinary least square, quantile regression and robust regression were employed to assess the factors influencing the public debt. The results of this study indicate that the factors of voice and accountability, regulatory quality, and control of corruption have a positive and significant relationship with public debt, while political stability, government effectiveness, and the rule of law have a negative and significant effect on public debt. Based on the findings, a weak country-level institutional quality poses a substantial market risk as it signals the existence of an unfavorable economic condition that raises public debt. It was also revealed that an improved performance of country-level institutional quality can lead to the improvement of financial market transparency, hence reduce public debt. In contrast to previous studies, the present study will be breaking ground in enhancing public insight regarding the impact of country-level institutional quality on Pakistan's public debt.

• 산업경영시스템학회지
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• 제41권2호
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• pp.65-73
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• 2018

The dynamic capabilities of sensing market signals, creating new opportunities and reconfiguring resources and capabilities to new opportunities in a rapidly changing economic environment determines the competitiveness of the enterprise to create added value and survival. This study conceptualized a two-stage performance measurement framework based on the casual model of resource (input)-process-performance (output). We have developed a 'Process capability index' that reflect the dynamic capabilities factors as a key intermediary product linking resource inputs and performance outputs in enterprise performance measurement. The process capability index consists of four elements : manpower (level of human resource), operation productivity, structure and risk management. The DEA (Data Envelopment Analysis) model was applied to the developed performance indicators to analyze the branch office performance of a telecom company. Process capability efficiency (stage 1) uses resource inputs to reach a certain level of process capabilities. In performance result efficiency (stage 2), the process capabilities are used to generate sales revenues and subscribers. The two-stage DEA model derives intermediate output values that optimize the individual stages simultaneously. Some branch offices in the telecom company have focused on process capability efficiency or some other branch offices focused on performance result efficiency. Positioning map using two-stage efficiency decomposition and benchmarking can help identify the sources of inefficiencies and visualize strategic directions for performance optimization. Applications of two-stage DEA in conjunction with the case study that are meaningfully used in performance measurement areas have been scarce. In particular, this paper has the contribution to present a new performance measurement model considering the organization theory, the dynamic capabilities.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권1호
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• pp.466-482
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• 2015

IT is the key enabler of digital economy. Appropriate usage of IT can provide a strategic competitive advantage to a firm in a dynamic competitive environment. However, there has been a continuing debate on whether IT can actually enhance the productivity of firms. This concept is called IT productivity paradox. In this study, we analyzed the causality among appropriate indicators to demonstrate the real impact of IT on productivity. The 12,100 sample data from 2011 were used for analysis. As expected, the results indicated that mobile device usage, website adoption, e-commerce, open source, cloud computing, and green computing positively influence IT productivity. This unprecedented large-scale analysis can provide clarification regarding the ambiguous causal mechanism between IT usage and productivity.

• 디지털융복합연구
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• 제13권2호
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• pp.121-126
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• 2015

중소기업 정보화 수준 분석은 기업의 성과 분석과 경쟁력 강화를 위한 지표로써 의미가 크다. 그런데 최근에는 개인정보보호의 중요성이 부각되면서 보안 및 정보보호를 위한 인프라 및 마인드도 매우 중요한 지표로 인식되고 있다. 따라서 본 연구에서는 중소기업의 정보화 수준 분석에 있어서 개인정보보호 관련 활동을 어떻게 평가할 수 있는지의 여부에 중점을 두고 연구를 수행하였다.

• The Journal of Asian Finance, Economics and Business
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• 제9권3호
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• pp.181-193
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• 2022

This paper seeks to investigate major macroeconomic factors and bond yield interactions in Thai bond markets, with the goal of forecasting future bond yields. This study examines the best predictive yields for future bond yields at different maturities of 1-, 3-, 5-, 7-, and 10-years using time series data of economic indicators covering the period from 1998 to 2020. The empirical findings support the hypothesis that macroeconomic factors influence bond yield fluctuations. In terms of forecasting future bond yields, static predictions reveal that in most cases, the BVAR model offers the best predictivity of bond rates at various maturities. Furthermore, the BVAR model has the best performance in dynamic rolling-window, forecasting bond yields with various maturities for 2-, 4-, and 8-quarters. The findings of this study imply that the BVAR model forecasts future yields more accurately and consistently than other competitive models. Our research could help policymakers and investors predict bond yield changes, which could be important in macroeconomic policy development.

• 수완나부미
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• 제15권1호
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• pp.205-227
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• 2023

This study seeks to examine how the West, particularly United States (US), influences the narratives about terrorism, radicalism, and combating violent extremism (CVE) in Muslim majority nations such as Malaysia. We contend that some local institutions and researchers in Malaysia may have assumed the Faustian bargain by agreeing with the Western narrative that Islam's teachings promote violence and extremism in order to meet the demands of survival, whether it be funding for everyday operations or meeting the demands of universities or research institutions to sustain themselves and meet their performance indicators. We conducted a systematic literature review (SLR) from 2001 to 2021 and used Foucauldian Critical Discourse Analysis (CDA) to understand the role of the US in purposefully supporting workshops and research activities of particular institutions with the intent to influence national discourse on securitization and prospective policy implications. More importantly, we wish to alert Malaysian policymakers to pay particular attention and scrutinize ongoing programs such as the "Building Community Resilience" as these may inadvertently foster Islamophobia.

• 경영정보학연구
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• 제10권2호
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• pp.291-308
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• 2008

국내외의 여러 조직에서 구축하고 있는 BSC(Balanced Scorecard)의 성공요인중의 하나는 BSC 성과 관리시스템을 구축할 때 발생하는 현실적인 문제를 해결하는 것이다. 기존의 분산되고 중복되는 성과 관리시스템을 BSC 시스템이라는 골격에 적용하여 어떻게 통합적으로 관리할 것인가와 조직의 미션과 비전을 달성 할 수 있는 전략 실행의 요체인 핵심성공요인(CSF: Critical Success Factor)과 KPI(Key Performance Indicator)을 어떻게 도출할 것인가에 대한 대안을 제시하는 것이 BSC 성공에 필수적이다. 그래서 본 연구에서는 이러한 문제들을 개선 할 수 있는 모범적인 공공기관의 BSC 구축 사례를 토대로 성과평가를 효과적으로 관리할 수 있는 방안들을 제시한다. 즉, 공공부문의 BSC는 4가지 관점 중 재무관점에 있어서 민간부문과 달리 예산을 통한 재무자원 조달 측면을 고려해야 하며, 각각의 관점들을 개별 공공기관의 성격에 맞게 변용시키는 방법이 필요함을 언급하였다. 공공 부문에서의 BSC에서는 공공기관의 존립 근거, 즉 미션이 대 국민 서비스 차원이라는 목적에 부합되도록 고객관점이 강화되어야 함을 제안한다. 또한, 기존 공공 부문의 분산되고 중복성이 존재하는 성과관리(심사분석, 정부업무 평가, 직무성과계약제, 고객만족도 평가)시스템들이 BSC 시스템에 어떻게 적용되었는가를 살펴봄으로써 성과관리 시스템을 통합적으로 관리 할 수 있는 방향을 제시하고 있다.