• 대한안전경영과학회지
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• 제8권6호
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• pp.55-78
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• 2006

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service quality accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2007년도 춘계학술대회
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• pp.399-415
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• 2007

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service qualify accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• 한국조리학회지
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• 제15권1호
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• pp.67-78
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• 2009

창업에서 외식산업이 차지하는 비중이 커지고 있음에도 불구하고 아직도 잠재창업자에 대한 연구는 일반창업자와 같이 연구되어지며 연구 자체도 미미한 실정이다. 본 연구는 먼저, Holland(1997)의 직업 성격에 의거하여 현실적(realistic), 탐구적(investigative), 예술적(artistic), 사회적(social), 설득적(enterprising), 관습적(conventional)으로 분류한다. 이러한 분류에 따른 성격 유형 중 창업 의지에 어느 성격 유형이 어느 정도 영향을 미치는지를 로지스틱 회귀분석을 통하여 분석하였다. 직업 성격 유형 중 창업 의지가 가장 높은 유형부터 나열하면, 설득적 유형>현실적 유형>사회적 유형>예술적 유형>탐구적 유형>관습적 유형의 순으로 나타났다. 이는 Holland의 직업 성격분류와 대부분 일치하는 결과로 나타났다. Holland의 직업 성격 분류에 의하면, 설득적 유형의 직업으로는 기업가, 정치가, 관리자 등을 들고 있고, 본 연구에서도 창업 의지가 가장 높게 나타난 유형이 설득적 유형이었다. 이는, 창업 교육에 직업 성격을 도입하여 연구할 수 있는 이론적 근거를 제공한 것이라고 하겠다. 본 연구에서는 직업 성격 유형과 창업 의지를 관련변수로 하였다. 다른 연구 변수, 즉 창업 교육과 관련한 연구, 창업성공 결정요인 등과 관련하여 연구할 필요가 있겠다. 특히, 성격 유형에 따른 각각의 성격 유형에 적합한 창업 교육내용에 대한 연구가 이루어질 필요가 있다. 즉, 설득적 유형의 경우는 어떠한 준비점이 필요한지, 관습적 유형의 경우는 어떠한 준비점이 필요한지에 대한 세부적인 연구가 필요하겠다.

• 한국기술사회:학술대회논문집
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• 한국기술사회 1987년도 제17회 한일기술사 합동 심포지움
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• pp.65-71
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• 1987

All Korean professional engineer′s great joy Is to welcome the Japanese professional engineers and relevant guests to the 1987 Japan-Korea Professional Engineers Joint Convention organized by the Korean Professional Engineers Association. As there exists an effort of blood, sweat and tear behind a succeeded theatrical stage, so an exquisite devotion with drawing up a master plan, investigation, supervision and etc by engineering firms is soaked through every part of huge construction projects and large unit factory buildings. It is over 14 years that the Engineering Service Promotion Law has been enacted by the Ministry of Science and Technology. In the meantime, the domestic engineering (engineering service) have reached a remarkable higher level while the number of engineering firms participating in overseas market has gradually been increasing. From a small scale of under water investigation to a large scale planning of atomic reactor or petrochemical plant, engineering service business can be said "The Software of Total Industry." Engineering service is what is called a higher business which offers specialized engineering know-how and experience. Engineering service compaines offer Its specialized knowledge and experience to government, industry and commerce. Whether the task is to modernize plant equipment, to design a building or to manage construction, an engineering company will develop and implement the most appropriate and cost effective solution. Clients use the engineering service of firm knowing that the engineer′s professional judgement is not influenced or biased by other commercial affiliations. While benefiting from the diverse experience that professional engineers can apply to a specific problem, government and industry also reduce the need for permanent in-house engineering staff. Engineering firms may be specialized or multi-disciplinary.

• 벤처창업연구
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• 제7권2호
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• pp.77-90
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• 2012

서비스산업이 국가경제에 미치는 영향이 커지고 국내 GDP비중과 고용비중에 미치는 영향이 지속적으로 증가함에 따라 2006년 12월에 정부가 서비스산업의 경쟁력을 강화시키기 위한 종합대책을 발표하였다. 이와 같이 서비스산업의 경쟁력을 제고시키기 위한 정부의 노력이 강화되고 있는 이 시점에서 서비스품질 평가에 관한 주제는 시사하는 바가 크다. 이러한 서비스품질 평가는 서비스산업의 생존과 수익성에 지대한 영향을 미치므로 서비스품질에 대한 객관적인 평가문제는 매우 중요하다. 따라서 본 연구의 목적은 주관적 환경에서 주관성을 고려하여 서비스품질을 평가하고, 평가결과에 대한 객관성을 보장하기 위하여 퍼지이론과 AHP모형을 이용한 통합모형을 개발하였고, 이는 서비스산업 경쟁력 제고뿐만 아니라 효과적인 의사결정 수립에 도움을 줄 것으로 사료된다.

• 한국IT서비스학회지
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• 제8권4호
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• pp.187-199
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• 2009

Content services for silver users on the ubiquitous technologies are getting attention as a new business model, monitoring users in real-time on the real-world and/or cyber-world. A lot of business and service model have been developed to apply silver or elder user. This study explained a state-of-the-art silver IT service to innovative services for users, ranging from home and finance to support for healthcare and living. Due to the variation of subtle terminologies, this study was conducted to restructure an adaptive terminology including some definitions. Current silver IT service model has been evaluated from the technical, functional, and business analyst, and its suitability has also been expressed in a proposed model and service. The purpose of this study was to propose a systematic approach of new IT service business model for silver users. A proposed model was described to explain the feasibility of the silver IT industry.

• 품질경영학회지
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• 제34권4호
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• pp.110-124
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• 2006

There have been various papers about service quality. This article is one of them. This is about the measurement of service quality in the competitive structure between department and discount store. In this paper, we tried to measure the service quality and overall satisfaction by using 6 sigma, degree of combination and top2box which is a little bit different methodology from traditional ones. The data were collected by the internet survey from 1428 and 1605 department and discount store customers respectively. The result shows the different patterns in the each retail industry. Also, there is a significant difference in terms of sigma level in the each retail industry. Finally, we showed the summarized result as the 6 Sigma Portfolio Matrix.

• 디지털산업정보학회논문지
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• 제8권4호
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• pp.167-175
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• 2012

Service-oriented Architecture(SOA) is one of the most recent trends in IT solutions. SOA is a paradigm for organizing and utilizing distributed capabilities that may be under the control of different ownership domains and implemented using various technology stacks. From a technical perspective SOA, can be considered a method for designing and developing IT systems where applications are constructed from loosely coupled and autonomous building blocks. And SOA is a very effective response to the problems faced by companies in terms of reusability, interoperability and reduce coupling between systems that implement their information systems. To exploit these advantages many organizations have decided to evolve their legacy systems towards this architecture. This paper proposes a modeling for SOA based business process generation and testing, and introduces its implementation in the BPEL. And we analyze business process between enterprises, modeling the service-oriented business process with BPEL to realization level. Also, we suggests that UML is used from high-level business problems to the process of low-level problem for Visual and effectively.

• 벤처창업연구
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• 제7권3호
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• pp.89-97
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• 2012

최근 중국 경제성장과 더불어 소득수준과 생활수준이 향상됨에 따라 소비자들의 건강, 고도의 의료서비스와 휴양시설 개발 및 이용에 대한 관심이 점점 증대되고 있다. 따라서 중국 병원 산업에서 경쟁력을 향상시키기 위해서 서비스품질의 가치를 다시 인식하는 것을 필요하다. 본 연구는 중국병원의 서비스 품질 구성요인에 대한 분석하고 각 구성요인은 서비스가치, 고객만족 및 재이용의도간의 인과관계를 확인하고자 한다. 이러한 연구목적을 달성하기위해 본 연구에서는 문헌적인 고찰과 실증적인 분석을 병행 실시하였다. 본 연구의 결과는 중국 병원산업에서 서비스품질의 구성요인을 "상호작용품질", "결과품질", "물리적 환경품질"의 세 차원으로 구분하여 각 차원은 고객만족에 대한 직접적이고 유의적인 영향을 미치는 것으로 나타났다. 그리고 서비스가치는 고객만족 및 재이용의도에 직접적이고 유의적인 영향을 미치는 것으로 나타났고, 고객만족은 서비스품질과 재이용의도간의 관계에서, 서비스가치와 재이용의도간의 관계에서 중요한 매개역할을 하고 있음을 실증적으로 보여주고 있다.

• 항공산업연구
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• 통권66호
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• pp.45-56
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• 2003

Airlines service is very important so as to overcome the rapid environmental changes of the air transportation market at home and abroad. Author investigates the impact of Determinants on the performance of airlines in all the world. Three variables of performance measurement were used : revenue, net profit, and passengers. Data analyses were based on service ranking, financial and passenger information of the world's top 50 Airlines collected from Business Traveller, World Air Transport Statistics and Airline Business. The findings of this study could be summarized as follows : Service ranking was not related to the airlines performances such as revenue, net profit, passengers and so fourth. But airlines size(employees, fleet size) was related to the airlines performances such as passengers and revenue passenger.