• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.691-697
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• 2007

UCC comes into the spotlight as keyword to lead forward web business with appearance of web 2.0 that has characteristic of 'participation, opening and sharing'. Despite continuous magnification of UCC's influence by spread of prosumer that consuming public participates actively in production and development of new platform, there is no clear business model of UCC. So, inside and outside of the country industry is trying various effort to break this situation. As basis research for establishment business model of UCC, this paper wished to examine the prospects of development by analyzed present condition of UCC service. That is, it drew problems of UCC service after examine concept and type of UCC, direction technology development and profit model through analyzed foreign countries and domestic example of UCC's service. It wished to watch the development direction of UCC service from that.

• Journal of Distribution Science
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• v.21 no.8
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• pp.69-82
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• 2023

Purpose: This research aims to explore the effects of airline's pricing and service quality through service distribution process on repurchasing intention of the air passengers with meditations of passenger satisfaction and airline brand. Research design, data and methodology: This paper particularly focused on employing the moderating effect with two different market segmentations, namely leisure and corporate purpose travelers, in the Korean market. The total sample size of this research is 363 respondents of the general public in Korea. For the methodology of this research, structural equation modeling (SEM) was utilized for the statistical analysis. Results: It figured out that passenger satisfaction is ultimately the most important among variables of price, service quality and repurchase intention for both groups. On the contrary, the relationships, between price and airline brand in both groups, and between airline brand and repurchase intention in the leisure travel only, were not noted as beneficial effects. Conclusions: More noteworthy was that airline brand had a positive influence on repurchase intention in the corporate travel group. Based on this research, the results will deliver the contributions to the commercial airlines in the future.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• Journal of KIISE:Databases
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• v.31 no.3
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• pp.307-319
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• 2004

Recently, ebXML and Web Services are emerging as the XML-based electronic business frameworks. To provide a set of registry services which users or applications can store and search the business information, ebXML and Web Services use ebXML registry and UDDI registry, respectively. They use the different registries each other, but there are something that similiar to the structure and functions of both of registries. In this paper, we analyze the similarity of ebXML Registry Information Model(RIM) and UDDI data structure, and construct the mapping information. So, we design and implement the UDDI Service Middleware which translates the request of UDDI registry service into the request of ebXML registry service using the algorithm. Consequently, we could use the ebXML registry like ebXML registry as well as UDDI registry without any changes in the ebXML registry itself so that we can not need to have both of registries for e-business.

• Fashion & Textile Research Journal
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• v.13 no.6
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• pp.952-958
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• 2011

The primary purposes of this study were to investigate on effect of consumer's participation on their emotional response, service quality perception and revisiting intention in the beauty service field. The data were collected from 385 customers of beauty salons in Busan area, Gimhae area in Kyongnam and Daegu area. It was analyzed by frequency analysis, factor analysis, reliability analysis, and path analysis. The results were as follows: First, consumer was experienced positive emotion toward their participation of service offering course. Second, there were significant influence their participation on their service quality perception. And in the case mediating emotional response, their were more influence. Finally, consumer was perceived positively service quality when they was experienced positively emotion in service field during service offering course. And they had revisiting intention when they was perceived service quality excellently.

• Proceedings of the Korean Information Science Society Conference
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• 2003.04c
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• pp.73-75
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• 2003

인터넷과 웹은 전자적 마켓의 빠른 성장과 함께 물리적인 마켓을 보완하여 기존의 전통적인 비즈니스 모델에서 제품과 서비스를 전달하는 새로운 방법을 형성하는 동적인 e-Business로의 혁신적인 변화를 가져왔다. 이들 비즈니스 서비스를 기업내 직원과 다른 파트너들의 조직과도 보다 효과적으로 협력할 수 있고 시간과 장소에 구애받지 않으며 서비스들을 보다 빠르게 배포하고 공급할 수 있는 요구사항이 계속해서 증가하고 있다. 이에 따라서 e-Business의 동적인 활동에 앞의 요구사항들을 만족시킬 수 있는 웹서비스를 도입하여 플랫폼 독립적인 시스템 구축과 새로운 파트너나 서비스가 추가될 때 브로커를 통해 UDDI를 검색하여 Web Service를 바인딩함으로써 비용 절감이 가능하고. 기존의 분산환경을 지원하는 기반 기술이 극복하지 못했던 문제를 극복함으로써 확장성이 용이하게 하였다. 본 논문에서는 e-business에 WSDL, UDDI, SOAP등과 같은 표준들과 함께 웹 서비스를 가미한 웹 서비스 기반의 e-Business 어플리케이션 개발을 위한 재사용 가능한 아키텍쳐 메타모델을 제안하고 e-Business 도메인에서의 웹 서비스를 적용하여 일반적인 특징들을 기술하고 설계하는 UML로 표현된 설계 패턴들을 식별하고 기술한다.

• Journal of Distribution Science
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• v.15 no.1
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• pp.15-20
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• 2017

Purpose - Other customers within the same service environment do influence a customer' attitude and behavior toward a service firm. Specially, other customers' misbehaviour and various service problems stemmed from them could make the other customers suffer some bad experiences. However, there are few studies to answer how the spillover effect of a service failure arisen from other customers' misbehavior. This study is aimed to examine how service failure due to the dysfunctional behavior of other customers has negative effects on customer evaluation with the service provider. Research design, data, and methodology - Data were collected from a survey based on consumers' retrospective experiences in airline service context. The hypothesized relationships were tested conducting structural equation modeling. Results - Our results show that the attribution of a firm responsibility for other-customer failure has a positive influence on customer's recovery expectation, in turn, it is negatively related to customer satisfaction. Furthermore, perceived service provider's efforts positively influence customer satisfaction. Conclusions - Although a service failure was caused by other customer's misbehavior, employees should be able to alleviate any bad feelings of the affected customers. Furthermore, service providers should provide proper recovery efforts for solving problems caused by the other customers for the wounded customers.

• Journal of Distribution Science
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• v.19 no.10
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• pp.5-15
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• 2021

Purpose: This study aims to present individual motivation and channel characteristics affecting omnichannel service use, as well as the effect relationship of the brand factor on consumption value, service satisfaction, and continuous usability based on convenience store pickup service, one of online shopping customers' omnichannel use services. Primarily, this study divided consumption value into emotional value and functional value and examined the consumption value characteristics of omnichannel-based pickup service customers. Research design, data and methodology: A questionnaire survey was carried out targeting 324 consumers having the omnichannel-based pickup service user experience in online shopping in Korea. A confirmatory factor analysis and path analysis were carried out based on the structural equation to verify hypotheses. Results: According to the analysis result, individual motivation affected the emotional value, and the omnichannel characteristics affected functional value. The brand effect influenced both emotional and functional values. The emotional value affected continuous use intention, and the functional value affected service satisfaction. Conclusions: Therefore, consumers' emotional and functional values showed differences in consumption behavior. In online shopping companies' marketing strategy construction for omnichannel, it was confirmed that a differentiated approach is needed depending on the strategic goal of satisfaction improvement and continuous use intention consolidation.

• The KIPS Transactions:PartD
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• v.11D no.5
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• pp.1095-1104
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• 2004

An electronic services which are based on Internet/Intranet business transactions are available to e-market places and get the broader business concepts. Component-based e-commerce technology is a recent trend towards resolving the e-commerce chanange at both system and ap-plication levels. The basic capabilities of component based systems should include the plug and play features at various granularities, interoper-ability across networks and mobility in various networking environments. E-business application developers are attempting to more towards web-service as a mechanism for developing component-based web-applications. Traditional process and development models are inadequately architectured to meet the rapidly evolving needs for the future of scalable web services. In this thesis, we focus specifically on the issues of e-business system architecture based on web service for establishing e-business system. We specifies and identifies design pattern for applying e-business domain in the context of multiple entities. We investigate prototype and frameworks to develope components for e-business application based suggested process. We present a worked example to demonstrate the behavior of Customer Authentication System(CAS) development with component and recommend process. Final]Y, we indicate and view on future directions in component-based development in the context of electronic business.

• Journal of Service Research and Studies
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• v.5 no.1
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• pp.1-15
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• 2015

Service has its aim to maximize customer loyalty for companies to improve business productivity by differentiation from the competition. Public transport services using, the needs and demands of consumers also appear very differently than in the past, looking at the service of the company eye-level of the consumer Is increasing more and more. In order to survive in this environment, companies work together to improve the level of service and ensure customer loyalty is essential. In order to improve our service. What's more, it can be said that it is important to actively participate in the work of the internal customer, employee morale boost. In order to improve customer satisfaction has a service-oriented members should respond to customers and make a good company to work also affects the internal staff to verify this service-oriented and affect. In this study, to be urban rail service orientation of the staff working in the field of operational agencies in the future to measure the impact of many companies to promote the GWP proposes to create a good business implications.