• 제목/요약/키워드: Business Process Efficiency

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비즈니스 연속성 확보를 위한 IT 기반 위험관리체계 구축 연구 : 자동차 제조 산업 사례를 중심으로 (A Study on IT Based Risk Management System Development for Business Continuity Management : Centering on Cases at Automobile Manufacturing Industry)

  • 이준택;김양훈;나영섭;장항배
    • 한국전자거래학회지
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    • 제18권2호
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    • pp.69-79
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    • 2013
  • 기업이 경영활동이 세계화되고 글로벌 경영기업으로 탈바꿈하면서 이를 둘러싼 경영적 요소 및 환경도 급변하게 되어 기업이 처한 위험의 유형이나 빈도가 더욱 증가하게 되었다. 특히, 근래에 들어 IT와 산업이 융합되면서 산업의 비즈니스 프로세스에 중추적인 역할을 하고 있다. 그러나, 인터넷 환경하의 정보시스템은 기업 경영의 효율성을 증가시키는 반면 이에 따른 위험의 발생 정도와 그 파급 효과를 더욱 증가시키고 있다. 위험을 인식하고 이를 분석하고 평가하여 관리하는 능력이 뛰어난 기업은 위험에 따른 피해의 확산을 조기에 차단하고 오히려 이를 기회로 이용할 수 있다. 따라서, 본 연구에서는 정보시스템을 기반으로 하는 자동차 제조 산업을 대상으로 비즈니스 연속성 확보를 위한 위험관리체계에 대한 연구를 하였다. 세부적으로 자동차 제조 산업의 비즈니스를 분석하여 정보자산을 식별하고 자산의 위험을 분석하여 평가하였다. 그리고 평가 요소에 따른 위험관리 대책을 수립하고 이에 따른 비즈니스 관점의 위험관리체계에 대한 프레임워크를 연구하였다.

Innovative Technologies in Public Administration

  • Laura, Ashirbekova;Zhazira, Kusmoldaeva
    • 동아시아경상학회지
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    • 제4권1호
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    • pp.1-4
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    • 2016
  • Development of research methodology and the construction of innovative management systems in accordance with the objectives of the ongoing study is related to the innovations in the system of state management technologies that are considered as intangible innovations embodied in the rules, organizational structures and management processes aimed at the qualitative improvement of the functioning of public authorities. This innovation - is a process that leads to a new quality of growth, efficiency jump.

인터넷 전자상거래(EC)의 국제무역정보 효과분석 (An Analysis on International Trade Information Effects of Internet Electronic Commerce)

  • 이제홍
    • 통상정보연구
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    • 제1권2호
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    • pp.69-95
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    • 1999
  • Internet EC accomplish to simply electronic business from all process integration of production, marketing and customer service. Also customers gain to goods information by one-line product reference, order, product information exchange and negotiate to low cost for high quality goods. Therefore, Purpose of this study is to introduce the building method of efficient EC, helping understand EC, and analysing its present state in the Korean enterprises and efficiency on international trade information.

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서비스표준화측정모형의개발;콜센터 서비스의 프로세스 측면을 중심으로

  • 서창적;이세영
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2007년도 춘계학술대회
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    • pp.279-284
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    • 2007
  • This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.

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Business Model Mining: Analyzing a Firm's Business Model with Text Mining of Annual Report

  • Lee, Jihwan;Hong, Yoo S.
    • Industrial Engineering and Management Systems
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    • 제13권4호
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    • pp.432-441
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    • 2014
  • As the business model is receiving considerable attention these days, the ability to collect business model related information has become essential requirement for a company. The annual report is one of the most important external documents which contain crucial information about the company's business model. By investigating business descriptions and their future strategies within the annual report, we can easily analyze a company's business model. However, given the sheer volume of the data, which is usually over a hundred pages, it is not practical to depend only on manual extraction. The purpose of this study is to complement the manual extraction process by using text mining techniques. In this study, the text mining technique is applied in business model concept extraction and business model evolution analysis. By concept, we mean the overview of a company's business model within a specific year, and, by evolution, we mean temporal changes in the business model concept over time. The efficiency and effectiveness of our methodology is illustrated by a case example of three companies in the US video rental industry.

중소기업 환경에서 IoT 기술을 이용한 제조 환경 개선에 관한 분석 연구 (A Study on improving manufacturing environment using IoT technology in small business environment)

  • 정윤수
    • 융합정보논문지
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    • 제7권2호
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    • pp.83-90
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    • 2017
  • 최근 대기업을 중심으로 가전제품, 스마트폰, 헬스케어 제품에 IoT를 부착한 제품을 출시하여 IoT에 대한 관심이 증가하고 있는 추세이다. 그러나, 우리나라 중소기업 환경은 다른 나라보다 IoT 기술을 적용하기 어려운 환경이기 때문에 IoT 기술을 중소기업 환경에 쉽게 접근할 수 있는 환경 개선 프로세스가 무엇보다도 절실한 상황이다. 본 논문에서는 우리나라 중소기업에서 현재 운영중인 제조 공정을 IoT 기술과 융합하였을 때 생산 효율성을 향상시킬 수 있는 서비스 운영모델을 제안한다. 제안 모델은 전체 제조 공정과정에서 제조 제품 정보와 센서/다바이스 정보를 이용하여 IoT 기술을 활용하는 것을 목적으로 한다. 성능평가 결과, 제안 모델은 기존 모델보다 제조 프로세스의 효율성이 23.1% 향상되었다. 또한, 제조 프로세스가 증가할수록 기존 모델에 비해 업무 처리시간이 평균 17.3% 단축되었다. 마지막으로 제조 공정에 사용되는 인력 감축 비용이 기존 모델보다 평균 19.8% 감소되는 것으로 나타났다.

다분류 SVM을 이용한 DEA기반 벤처기업 효율성등급 예측모형 (The Prediction of DEA based Efficiency Rating for Venture Business Using Multi-class SVM)

  • 박지영;홍태호
    • Asia pacific journal of information systems
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    • 제19권2호
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    • pp.139-155
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    • 2009
  • For the last few decades, many studies have tried to explore and unveil venture companies' success factors and unique features in order to identify the sources of such companies' competitive advantages over their rivals. Such venture companies have shown tendency to give high returns for investors generally making the best use of information technology. For this reason, many venture companies are keen on attracting avid investors' attention. Investors generally make their investment decisions by carefully examining the evaluation criteria of the alternatives. To them, credit rating information provided by international rating agencies, such as Standard and Poor's, Moody's and Fitch is crucial source as to such pivotal concerns as companies stability, growth, and risk status. But these types of information are generated only for the companies issuing corporate bonds, not venture companies. Therefore, this study proposes a method for evaluating venture businesses by presenting our recent empirical results using financial data of Korean venture companies listed on KOSDAQ in Korea exchange. In addition, this paper used multi-class SVM for the prediction of DEA-based efficiency rating for venture businesses, which was derived from our proposed method. Our approach sheds light on ways to locate efficient companies generating high level of profits. Above all, in determining effective ways to evaluate a venture firm's efficiency, it is important to understand the major contributing factors of such efficiency. Therefore, this paper is constructed on the basis of following two ideas to classify which companies are more efficient venture companies: i) making DEA based multi-class rating for sample companies and ii) developing multi-class SVM-based efficiency prediction model for classifying all companies. First, the Data Envelopment Analysis(DEA) is a non-parametric multiple input-output efficiency technique that measures the relative efficiency of decision making units(DMUs) using a linear programming based model. It is non-parametric because it requires no assumption on the shape or parameters of the underlying production function. DEA has been already widely applied for evaluating the relative efficiency of DMUs. Recently, a number of DEA based studies have evaluated the efficiency of various types of companies, such as internet companies and venture companies. It has been also applied to corporate credit ratings. In this study we utilized DEA for sorting venture companies by efficiency based ratings. The Support Vector Machine(SVM), on the other hand, is a popular technique for solving data classification problems. In this paper, we employed SVM to classify the efficiency ratings in IT venture companies according to the results of DEA. The SVM method was first developed by Vapnik (1995). As one of many machine learning techniques, SVM is based on a statistical theory. Thus far, the method has shown good performances especially in generalizing capacity in classification tasks, resulting in numerous applications in many areas of business, SVM is basically the algorithm that finds the maximum margin hyperplane, which is the maximum separation between classes. According to this method, support vectors are the closest to the maximum margin hyperplane. If it is impossible to classify, we can use the kernel function. In the case of nonlinear class boundaries, we can transform the inputs into a high-dimensional feature space, This is the original input space and is mapped into a high-dimensional dot-product space. Many studies applied SVM to the prediction of bankruptcy, the forecast a financial time series, and the problem of estimating credit rating, In this study we employed SVM for developing data mining-based efficiency prediction model. We used the Gaussian radial function as a kernel function of SVM. In multi-class SVM, we adopted one-against-one approach between binary classification method and two all-together methods, proposed by Weston and Watkins(1999) and Crammer and Singer(2000), respectively. In this research, we used corporate information of 154 companies listed on KOSDAQ market in Korea exchange. We obtained companies' financial information of 2005 from the KIS(Korea Information Service, Inc.). Using this data, we made multi-class rating with DEA efficiency and built multi-class prediction model based data mining. Among three manners of multi-classification, the hit ratio of the Weston and Watkins method is the best in the test data set. In multi classification problems as efficiency ratings of venture business, it is very useful for investors to know the class with errors, one class difference, when it is difficult to find out the accurate class in the actual market. So we presented accuracy results within 1-class errors, and the Weston and Watkins method showed 85.7% accuracy in our test samples. We conclude that the DEA based multi-class approach in venture business generates more information than the binary classification problem, notwithstanding its efficiency level. We believe this model can help investors in decision making as it provides a reliably tool to evaluate venture companies in the financial domain. For the future research, we perceive the need to enhance such areas as the variable selection process, the parameter selection of kernel function, the generalization, and the sample size of multi-class.

부트스트랩 자료포락분석을 이용한 프로젝트 관리 조직의 효율성 분석 (Efficiency Analysis of Project Management Offices Using Bootstrap DEA)

  • 고중훈;박성훈;배은송;김대철
    • 산업경영시스템학회지
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    • 제41권3호
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    • pp.61-71
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    • 2018
  • The purpose of this study is to analyze the efficiencies of project management offices in large information system construction projects using the data envelopment analysis. In addition, we tried to estimate the confidence interval of those efficiencies using bootstrap DEA to give a statistical meaning. The efficiency by the CCR model is analyzed as eight project management offices are fully efficient and 22 project management offices are inefficient. On the other hand, there are 15 project management offices are fully efficient, but 15 project management offices are inefficient in the BCC model. As the result of the scale efficiencies, of the inefficient project management offices, 13 project management offices are inefficient in scale. It is possible to eliminate the inefficiency in the CCR model by improving their project performances. And, the nine project management offices showed that the inefficiency was due to pure technical efficiency, and these companies should look for various improvements such as improvement of project execution system and project management process. In order that the inefficient project management offices be efficient, it is analyzed that more efforts must be made for on-budget and on-time as a result of examining the potential improvement potentials of inefficient project management offices.

CVP 분석을 이용한 전투기 외부 도장면 제거 공정의 경제성 분석 (An Economical Efficiency Analysis of De-painting Process for Fighter Jets using CVP Analysis)

  • 이창용;박종훈
    • 산업경영시스템학회지
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    • 제44권3호
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    • pp.39-49
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    • 2021
  • The Korean Air-Force aircraft maintenance depot paints the exterior of various aircraft, including high-tech fighters. Aircraft exterior painting is a maintenance process for long-term life management by preventing damage to the aircraft surface due to corrosion. The de-painting process is essential to ensure the quality of aircraft exterior paints. However, because the Korean Air-Force's de-painting process is currently done with sanding or Plastic Media Blasting (PMB) method, it is exposed to harmful dust and harmful compounds and consumes a lot of manpower. This study compares the de-painting process currently applied by the ROK Air-Force and the more improved process of the US Air Force, and performs economic analysis for the introduction of advanced equipment. It aims to provide information that can determine the optimal time to introduce new facilities through Cost-Volume-Profit (CVP) analysis. As a result of the analysis, it was confirmed that the sanding method had the most economical efficiency up to 2 units per year, the PMB method from 3 to 21 units, and the laser method from 22 units or more. In addition, in a situation where the amount of de-painting work is expected to increase significantly due to the increase in fighters in future, BEP analysis was conducted on the expansion of the existing PMB method and the introduction of a new laser method. As a result of the analysis, it was confirmed that it is more economical to introduce the laser method when the amount of work exceeds the PMB work capacity(18 units per year). The paper would helpful to improve the productivity and quality of the Korean Air Force Aircraft maintenance depot through timely changes of facilities in the workplace in preparation for expansion.

Analysis of the Relationship between Corporate IT Capability and Corporate Performance through Korea IT Success Cases: An Empirical Approach

  • Ha, Bong-Moon;Jeong, Seung-Ryul
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.91-114
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    • 2010
  • An IT system within a company play increasingly important role as a significant part of corporate assets. The IT system possesses an extraordinary ability to improve an organization's efficiency, effectiveness and productivity by providing competitive advantages and improving strategic business decision capabilities. Indeed, providing a more secure IT environment, improving employee productivity and enhancing business process and strategic decision capabilities are key areas to improve corporate performance. However, existing research on IT ROI of return on IT investments does not provide solid justification to stakeholders. In this paper, we analyze the IT investment during the past 28 years from 1982 to 2009 and present the results in two dimensions. First, we show the IT solution implementation analysis by years and industries based on 1,240 IT success cases from 8 different sources such as major Korea IT newspaper, IT magazines, and IT vendors. Then, the paper presents the relationship between IT capability through IT success cases and corporate business performance among 32 industries.