• 제목/요약/키워드: Business Data

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The Distribution Industry's Social Responsibility and Ethics Management: Effects on Corporate Trust and Loyalty

  • Yoon, Nam-Soo;Kim, Young-Ei
    • 유통과학연구
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    • 제12권7호
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    • pp.23-35
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    • 2014
  • Purpose - This study aims to explore the effects of social responsibility activities and business ethics practices on corporate trust and loyalty in the context of a large retail distribution business. Research design, data, and methodology - The data collected was analyzed using PASW Statistics 18.0. In order to verify the demographic characteristics, frequency analysis was conducted on the data. Results - The results of the study were as follows. First, social responsibility activities had a significant effect on corporate trust. Second, both corporate social responsibility activities and business ethics practices had significant effects on loyalty. Third, corporate trust had a significant effect on loyalty. Fourth, corporate social responsibility activities and consumer protection activities had a partial mediation effect, while environmental protection activities and social contribution activities had complete mediation effects. Conclusions - This study clarified and explained the factors of corporate social responsibility activities and business ethics practices that customers value, and analyzed the influence of these factors on corporate trust and loyalty.

한국과 미국 e-비즈니스 모델의 종단적 비교 분석에 관한 연구 (A Longitudinal Study on the e-Business Models of Korea and U.S.)

  • 신형배;황경태
    • Journal of Information Technology Applications and Management
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    • 제13권3호
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    • pp.107-127
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    • 2006
  • Understanding characteristics of Internet businesses from cross-cultural perspective could offer valuable insights on developing business strategy and policy. This work is concerned with revealing divergence and convergence of Internet business models in their financial performance, given organizational conditions and cultural context. For this, we studied the association between organizational attributes (core activity, origination, firm age, and industry) and their effects on a firm's financial performance (gross revenue and net income). Relevant data was gathered from representative Internet firms in Korea and U.S. Data analysis indicated that there exist both similarities and differences between Korea and U.S and year 2003 and 2006. While core activities and industry types of U.S. firms has not been changed much between the periods, Korean firms show much difference. In addition, while core activities and industry type were found to have strong relationship with financial performance, age and origination of a firm weak connections with financial performance. This study is expected to provide a foundation for developing more robust and systematic research model and performing further empirical research in this area.

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e-비즈니스 모델의 국가간 비교 분석에 관한 연구 : 한국과 미국을 중심으로 (Evaluating E-Business Models from Cross-Cultural (Korea vs. US) Perspective)

  • 황경태;신봉식
    • Journal of Information Technology Applications and Management
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    • 제11권1호
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    • pp.83-100
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    • 2004
  • Understanding characteristics of Internet businesses from a cross-cultural perspective could offer valuable insights on developing business strategies and policies. This work is concerned with revealing divergence and convergence of Internet businesses in their financial performance, given organizational conditions and cultural context. For this, we studied the association between static organizational attributes (core activity, origination, firm age, and industry type) and a firms financial performance (gross revenue and net income). Relevant data was gathered from representative Internet firms in Korea and U.S. Data analysis indicated that, besides industry type, overall connection between selected organizational variables and financial performance was weak. Cross-national comparison showed that Korean firms financial performance was comparable to U.S firms during the period of economic turbulence. A noticeable difference was that Korean Internet firms and their business models were more service-oriented than U.S. counterparts.

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고객센터 서비스가 기업수익에 미치는 영향에 관한 연구 (A Study on Impact of Customer Contact Center Service to Business Performance)

  • 이도경;유재현;박철
    • 한국IT서비스학회지
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    • 제8권1호
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    • pp.29-45
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    • 2009
  • In this research, a model to measure the correlation between the performance of customer contact center and the business performance is developed using the well-known model, the market damage model of TARP. Three hypotheses are suggested and verified using real customer profit data and customer access data of the Industrial bank of Korea. As a result of this research, we know that there is a positive relation between increase of business profit and contact experience of customers to customer contact center. Also, customer satisfaction level for customer contact center contact experience is positively correlated with increase of business profit of the company. However, we could not find a meaningful correlation result between number of contacts to customer contact center and the business profit. Although this study is based on a particular one company data, the analyzation framework can be applicable to other banking companies for showing relations between performance of customer contact center and business profit of the company.

Social Business in An Emerging Economy: An Empirical Study in Bangladesh

  • CHOWDHURY, Fatema Nusrat;MUSTAFA, Jasia;ISLAM, K.M. Anwarul;HASAN, K.B.M. Rajibul;ZAYED, Nurul Mohammad;RAISA, Tahsin Sharmila
    • The Journal of Asian Finance, Economics and Business
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    • 제8권3호
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    • pp.931-941
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    • 2021
  • The study focuses on the relationship between SB, corporate social responsibility (CSR), and the emerging economy. Thereafter it highlights the types, principles, and funding cycle of SB with the evidence from Grameen Bank, which is a globally well-recognized microfinance venture in Bangladesh established by the Nobel Laureate Dr. Muhammad Yunus. This study employs qualitative analysis to illustrate an architectural overview of the SB model by collecting secondary data from various publications related to the topic and published data of Grameen Bank. Finally, this paper illustrates the SB model along with specified characteristics, systematic framework, and main approaches for sustainable context, which could be applied as a conceptual framework for SB in any context of the emerging economy. The findings of this study suggest that the SB model is the workflow having a hierarchy of five phases namely need identification, goal setting, solution-based business plan, business plan assessment, and business plan execution. Analyzing a range of social business interventions in a developing country, Bangladesh, through the lens of five key aspects demonstrates that social business is the most efficient way to sustainably maximize the social benefits and minimize specific social issues poverty of the people affected.

Factors Affecting Business Performance of Women-Owned Small and Medium Enterprises in Vietnam: A Quantitative Study

  • LE, Thi Nuong;LE, Quang Hieu;NGUYEN, Thi Loan
    • The Journal of Asian Finance, Economics and Business
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    • 제9권7호
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    • pp.123-133
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    • 2022
  • This paper explores the key factors influencing the business performance of enterprises, specifically women-owned small and medium enterprises (SMEs) in Vietnam. The extant literature on factors affecting the business performance of women-owned SMEs in Vietnam is still quite scarce. The researchers used a self-administered questionnaire to achieve a sample of 265 female SME owners in Vietnam to find these factors. The obtained data was analyzed by using SPSS 20.0. Cronbach's α test and factor analysis have been carried out to test the reliability of data and validate the hypothesis. The results showed that these enterprises' performances had a significant positive relationship with the business management competencies of the directors of the business, quality of human resources, financial access, socio-cultural factors, and government policy. Also, the study showed no relationship between the enterprise's business network and business performance. The results suggest that female business owners should improve their business management capacity, focusing on training activities to improve the quality of human resources of enterprises. The Government needs policies to support small and medium enterprises in accessing financial and other resources and propagate to reduce gender stereotypes.

EPC Network 기반의 비즈니스 서비스 지원을 위한 프레임워크 (Framework for Supporting Business Services based on the EPC Network)

  • 남태우;염근혁
    • 정보처리학회논문지D
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    • 제17D권3호
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    • pp.193-202
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    • 2010
  • 유비쿼터스 컴퓨팅 환경을 실현하기 위한 핵심 기술로 자동화된 개체 식별, 분산 컴퓨팅 기술 등의 연구가 다양한 분야에서 이루어 지고 있다. 라디오 주파수를 이용해서 개체를 식별하는 RFID 기술은 EPCglobal에서 표준을 제시하고 있고 EPC Network를 기반으로 구축된 인프라를 바탕으로 응용 시스템을 개발하고자 하는 경우, RFID 미들웨어로부터 대규모의 EPC정보를 처리해야 하고, EPC를 기반으로 EPC와 관련된 고유 정보와 이력 정보를 수집해야 한다. 또한 정보획득 및 가공에 관한 인과관계 처리가 분명히 이루어져야 하고, 비즈니스 룰에 따른 이벤트의 발생 조건에 관한 처리를 고려하여야 한다. 본 논문에서는 EPC Network 기반에서 응용 시스템 개발을 지원하기 위해 비즈니스 서비스를 제공하는 미들웨어 플랫폼을 제시하고 이에 관한 효용성을 검증한다. 비즈니스 서비스란 추가적인 정보 획득이나 가공 과정 없이 응용 시스템에서 바로 이용이 가능한 이벤트를 전달하는 서비스를 의미한다. 미들웨어 플랫폼에서는 정보 획득, 정보 가공 과정을 지원하며, 또한 비즈니스 룰 처리를 지원한다. 미들웨어 플랫폼은 비즈니스 서비스를 기반으로 응용 시스템의 빠른 개발을 가능하게 하고, 유지보수를 용이하게 한다.

Technologies and Standards for the Coordinated Implementation of Global e-SCM

  • Shim, Sang-Ryul;Park, Tae-Ho
    • International Commerce and Information Review
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    • 제1권1호
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    • pp.25-39
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    • 2008
  • Global e-SCM (electronic Supply Chain Management) has become an important business strategy in a rapidly changing global competition environment. It encompasses both domestic business and overseas business. Overseas business, including B2B and B2G, involves the complex trade procedures across countries. So, the standardization of electronic documents (messages) and business processes is one of critical factors for the successful implementation of global e-SCM. Without standardized messages and streamlined business processes, the benefits of global e-SCM would not be guaranteed because of human intervention like re-keying business data, which may create errors, delay processes, cause additional data or procedures, etc. Thus, this paper is to review the implementation challenges of Global e-SCM, to address the needs for electronic information flows through the standardization in electronic documents and business processes for fast and accurate trade transactions in the global supply chain activities, and to assert the importance of adoption of international standards.

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단일 글로벌 전자상거래 시장을 만들기 위한 컴포넌트와 컨텍스트 기탄의 전자문서 설계 및 구현 (Design and Implementation of a Component and Context based Business Message for Creating a Single Global Electronic Market)

  • 김완평
    • Journal of Information Technology Applications and Management
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    • 제9권3호
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    • pp.13-30
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    • 2002
  • ebXML (Electronic Business using extensible Markup language), sponsored by UN/CEFACT and OASIS, is a modular suite of specifications that enables enterprises of any size and in any geographical location to conduct business over the Internet. Using ebXML, companies now have a standard method to exchange business messages, conduct trading relationships, communicate data In common terms and define and resistor business processes. It is the mission of ebXML that provides an open XML-based infrastructure enabling the global use of electronic business information in an interoperable, secure and consistent manner by all parties for creating a single e1ectronic electronic market. This paper briefly overviews the concept of core component, context, assembly rule and context rule. Then, It designs by standard specifications of ebXML core component commonly used in an industry and among industries, and assembles business messages by using XML schema. Therefore, it suggests the mechanism which effectively exchanges business messages among the trading partners. This paper designs core component by using only three business messages of retail industry : orders, dispatch report, sales report.

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