• Title/Summary/Keyword: Blog Service

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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword (블로그 서비스품질이 서비스가치와 고객만족에 미치는 영향 : 싸이월드를 중심으로)

  • Cho, Chul-Ho;Kang, Byung-Suh
    • Journal of Korean Society for Quality Management
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    • v.35 no.1
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    • pp.35-51
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    • 2007
  • In terms of company management for market segmentation and creating new market opportunity, Blog service has much important meanings. This study was designed to investigate the casual relationship among service quality, service value, customer satisfaction, and customer loyalty in the given blog service site "Cyworld". Through the empirical results, specific factors of blog service quality were discovered to be amusement, interaction, customization, reliability and convenience. Also rte confirmed that service value intervening between blog service quality and customer satisfaction plays an important role. This paper presents much implications both theoretical and practical side.

An Intention using Travel-Blog on Service Quality and Motivation (여행 블로그의 서비스 품질과 동기요인이 이용자 만족과 재이용의도에 미치는 영향에 관한 연구)

  • Lee, Ki-Dong;Kim, Hak-Hee;Park, Cheon-Woong
    • Journal of Digital Convergence
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    • v.6 no.4
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    • pp.45-52
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    • 2008
  • The purpose of this study was to verify and analyze the factors that influence the intention using the travel-blog. This study sought to find out the motivation factors of a Blog. Also, This paper tests the updated model of information systems success proposed by Delone and McLean using a field study of a travel-blog. The three dimensions of the blog Quality were information, design and system. And The three dimensions of the motivation factors were pride, enjoyment and ease of use. Questionaries are collected from 196 peoples who are using the travel-blog. The results of study show, first, that information quality, pride and enjoyment are significant predictors of user satisfaction, second, that pride, enjoyment, and satisfaction are significant of reuse intention with the travel-blog. Third, ease of use did not have positive effects on reuse intention to travel-blog.

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An Efficient Method for Detecting Duplicated Documents in a Blog Service System (블로그 서비스 시스템을 위한 효과적인 중복문서의 검출 기법)

  • Lee, Sang-Chul;Lee, Soon-Haeng;Kim, Sang-Wook
    • Journal of KIISE:Databases
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    • v.37 no.1
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    • pp.50-55
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    • 2010
  • Duplicate documents in blog service system are one of causes that deteriorate both of the quality and the performance of blog searches. Unlike the WWW environment, the creation of documents is reported every time in blog service system, which makes it possible to identify the original document from its duplicate documents. Based on this observation, this paper proposes a novel method for detecting duplication documents in blog service system. This method determines whether a document is original or not at the time it is stored in the blog service system. As a result, it solves the problem of duplicate documents retrieved in the search result by keeping those documents from being stored in the index for the blog search engine. This paper also proposes three indexing methods that preserve an accuracy of previous work, Min-hashing. We show most effective indexing method via extensive experiments using real-life blog data.

The Factors Affecting on the Usage of Organizational Blog : The Perspective of the Organizational Blog Type (조직 블로그 사용에 미치는 영향요인 분석 : 조직 블로그 유형의 관점에서)

  • Kim, In-Jai;Ji, Hong-Gu
    • Journal of Information Technology Applications and Management
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    • v.18 no.2
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    • pp.61-89
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    • 2011
  • Blog is a new global phenomenon, but many research papers about organizational blog have not been shown. In this study the influencing factors of the organizational blog usage are empirically investigated, and several guidelines are suggested to IT professionals who involves the design and implementation of the organizational blog. The research model consists of seven independent variables, one dependent variable, and two moderating variables. The following variables are established as the independent variables; information, interface, service, communication, enjoy, performance expectation, and social influence. Two dimensions such as need and orientation are suggested for the moderating variables, and the actual usage is adopted as a dependent variable. As a result of multiple regression analysis using a stepwise method, the independent variables except for interface and communication affect the actual usage of organizational blogs. The moderating effects for need and orientation are partially supported. The implications of this study are as the followings; (1) The empirical factors affecting the usage of organizational blogs are empirically investigated, (2) The affecting factors vary according to the type of organizational blogs, and (3) Some guidelines are suggested for organizational blog's design.

Differentiated impacts of SNSs on Participatory Social Capital in Korea

  • Hwang, Dukyun;Paek, Mi Yon
    • International Journal of Internet, Broadcasting and Communication
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    • v.8 no.3
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    • pp.1-11
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    • 2016
  • This study investigates whether different SNS with different characteristics have different impacts on participatory social capital in Korea. At least in Korea, SNS are categorized into five types (community, blog, micro-blog, profile-based service and instant message service), and participatory social capital is specified by three types (off-line political participation, on-line political participation, on-line civic engagement). Using Nielsen KoreanClick's web-based survey data, our regression analysis shows that SNS which are more open and focused on information sharing contribute more to participatory social capital.

The Affect of Blog Characteristics on Relationship Quality and Purchase intention (블로그 특성이 관계품질과 구매의도에 미치는 영향)

  • Nam, Eun-Woo
    • Journal of Distribution Science
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    • v.8 no.2
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    • pp.45-51
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    • 2010
  • This purpose of research is to examine in blog characteristics. To realize the purpose of this study, above all it is nessary to analyse the varius blog characteristics. As like blog reputation, blog unification with buyer, blog information value, and blog interactivity. how to blog characteristics influence on credibility and satisfaction as relationship quality in blog. and presenting goods and brand I n blog, How to influence to buyer intention affect related review results of precedent study about blog research, famed design model and set in connected a hypothesis. result of hypothesis verify in blog characteristics, it is supported a hypothesis blog's supplying information value, blog characteristics. supported a hypothesis blog credibility. The factor on the effect of blog satisfaction is revealed blog unification and blog information value, But blog reputation is effect on blog satisfaction negatively. Even if blog reputation became known others and higher reputation. it is not agree with blog satisfaction. the satisfaction of blog's user is associated with blog credibility. introducing satisfaction of goods and service in blog is not influence buyer buying intention, but buyer credibility of blog is influence buyer's buying intention,

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Social Motivational Factors Influencing the Intention to Use of Blog (블로그 사용의도에 영향을 미치는 사회 동기적 요인)

  • Hong, Seok-In;Choi, Hee-Jae;Lee, Zoon-Ky
    • The Journal of the Korea Contents Association
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    • v.10 no.1
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    • pp.122-137
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    • 2010
  • Blogs are a new type of media that have recently become popular on the World Wide Web and have influence throughout society. The purpose of this study is to examine social motivations influencing intention of blog usage. Based on Technology Acceptance Model and Motivation Theory, this study considered perceived usefulness, perceived ease of use, reputation, reciprocity, enjoyment of helping, social identity as the determinants of influencing the intention to use of blog. The suggested model was empirically evaluated using online survey data collection from 342 users of popular blog site in Korea (NAVER Blog, Cyworld minihompy, Daum Blog, and Yahoo Blog). The results revealed that perceived usefulness, perceived ease of use, reciprocity, and social identity affect directly the intention of blog usage. Furthermore, social identity has moderate effect via reciprocity and enjoyment of helping on blog usage. This study contributes to a theoretical understanding of the factors as social motivation that affects the usage of blogs. Also, the results of this study provide blog service providers useful strategic insights and service guidelines to enhance user's intention of blogs practically.

A Study on the Affecting Factors for the Reuse Intention of the Micro-Blog and Web-Blog Service (마이크로 블로그와 웹블로그 서비스의 재사용의도에 영향을 미치는 요인에 관한 연구)

  • Kim, Hyo-Jung;Yoo, Sang-Jin;Choi, Eun-Bin
    • The Journal of Information Systems
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    • v.20 no.4
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    • pp.145-162
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    • 2011
  • Recently Micro-blog service is used quickly in our life with dissemination of Smart-phone. This study performed based on a view that there is a difference of user's intention to reuse Web-blogs & Micro-blogs. This study also based on the existing motive theory for using which considers five factors-information, entertainment, interaction, personalization, and convenience. The AMOS structure equation used for the analysis of users' revisit intention. The results of the study shows that Micro-blogs are influenced by entertainment, personalization, and convenience. On the other hand, Web-blogs are influenced by entertainment, and personalization.

Analytical Study on Classification and Service Quality Improvement for Keyword & Blog Advertising Marketing Services (검색 광고 마케팅 서비스 유형 분석과 서비스 품질 개선방안)

  • Choi, Yoon-Ho;Lee, Jae-Won
    • The Journal of the Korea Contents Association
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    • v.15 no.11
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    • pp.456-466
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    • 2015
  • This study is focusing to the keyword and blog advertising marketing services that are implementing a viral marketing utilizing keyword searches of the search portal and advertiser's blogs with convergent way. Through a case study for the company operating the service to pinpoint consumers to the advertisers site by indirect exposure via keyword advertising blog at the top of the search results, we analyzed the primitive service operation model on transactional relationship between the business players. We have a research purpose to generate improvement alternatives for the company's keyword advertising marketing services and operation solution using the survey study on the service quality perception and the perceptional gap between user groups. As results of study, we founded 4 types of the service solution and 4 models of service operating architecture on the transactional relations, and we recommended some improvements on the service and solution operation based on the SERVQUAL questionnaire analysis of the difference between the ads sponsor group and ads agency group.

Designing a Personalized Portal Model based on Enterprise 2.0 (Enterpise 2.0 기반의 업무 맞춤 포털 모델 설계)

  • Song, Sang-Sup;Kim, Sun-Mi;Kim, Sun-Ho;Kang, Yoon-Soo
    • 한국IT서비스학회:학술대회논문집
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    • 2008.05a
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    • pp.364-367
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    • 2008
  • Cyber office is a personalized enterprise portal model for knowledge workers. The key services of cyber office are both personalization and emergent collaboration. Personalization service is provided by choosing service from service repository and then dropping it in the cyber office. Service repository contains various kinds of services supporting business activities. Cyber office provides blog service and profile service for knowledge workers to participate in knowledge based collaboration voluntarily.

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