• 제목/요약/키워드: Behaviour Quality

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의료산업 서비스 품질 및 가치와 고객행동간 관련성 실증연구 (An empirical study on the relationship between medical service quality and value and customer behaviour)

  • 이덕수;박노국
    • 벤처창업연구
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    • 제8권3호
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    • pp.179-187
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    • 2013
  • 과거에는 품질의 좋고 나쁨의 기준이 정해진 특정 규정(기준)의 충족 여부였지만 최근엔 소비자(고객)의 만족 여부가 해당 제품의 질을 평가하는 기준이 되고 있다. 이는 서비스업의 경우에도 마찬가지이다. 본 연구에서는 의료산업에서의 서비스 품질과 서비스 가치가 고객행동과 어떤 관련성이 있는지와 서비스 관계품질이 서비스품질 및 가치와 고객행동에 어떤 매개역할을 하는지에 대해 실증 연구한 것이다. 컴퓨터 SPSS 패키지에 의해 조사 분석한 결과 의료산업 서비스품질 및 서비스가치는 고객행동과 양의 관련이 있는 것으로 나타났고, 서비스관계품질이 서비스품질 및 가치와 고객행동 간에 매개역할을 하고 있는 것으로 나타났다.

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Influence of Municipal Abattoir Conditions and Animal-related Factors on Avoidance-related Behaviour, Bleeding Times at Slaughter and the Quality of Lamb Meat

  • Njisane, Yonela Z.;Muchenje, Voster
    • Asian-Australasian Journal of Animal Sciences
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    • 제26권10호
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    • pp.1496-1503
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    • 2013
  • The objective of this study was to determine the effect of municipal abattoir conditions and animal factors on avoidance-related behaviour (AB) of sheep at slaughter, bleeding times (BT) and mutton quality. The behaviour of 66 castrates and 19 ewes of different age categories was observed at three stages of slaughter. Higher behaviour scores indicated higher levels of AB. Time intervals between the start of blood flow and the time the flow changed from a constant stream into drips were recorded as BT. Thirty two meat samples were obtained to measure quality variables. These were colour ($L^*$, $a^*$ and $b^*$), $pH_{24}$, temperature, cooking loss (CL) and tenderness. Correlations were determined between BT and meat quality variables. Animal behaviour at slaughter differed with breed, gender and age group. Avoidance behaviour was higher in the Dorper breed than in both the Merino breed and their crosses. It was also higher in younger (<10 months) lambs than in older sheep. Castrates were more aggressive or in panic than ewes. Castrates had longer ($72.6{\pm}0.53s$) BT than the ewes ($63.6{\pm}2.82s$). Ewes had higher CL ($39.8{\pm}1.04%$) values than castrates ($35.1{\pm}0.95%$). Meat from castrates was tougher ($32.6{\pm}1.95N$) than the meat from ewes ($24.3{\pm}1.16N$). There were no significant correlations obtained between BT and meat quality variables. It can therefore be concluded that abattoir conditions, breed, age and gender had an effect on AB at slaughter. Gender had an effect on BT and mutton quality.

Effect of Multiple Showering and Vitamin Supplementation on Sexual Behaviour, Quality and Freezability of Buffalo Bull Semen

  • Singh, Pawan;Sengupta, B.P.;Tripathi, V.N.
    • Asian-Australasian Journal of Animal Sciences
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    • 제14권2호
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    • pp.184-188
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    • 2001
  • In a summer study during May to July, involving 12 young Murrah buffalo bulls at forty months of average age, the effects of multiple shower vs single shower body cooling and vitamin A, D and E supplementation on the sexual behaviour, semen quality and freezability were investigated. The animals were divided into two groups (6 animals in each group) and housed in a half-walled shed with proper spacing, the feeding management being identical. The bulls in the control group were given a single shower at 1000 h, whereas the experimental bulls were given four showers at 10,12,14 and 16 h. In addition, the experimental bulls were given vitamin A, D and E injections at fifteen day intervals. The sexual behaviour of bulls was observed in terms of reaction time, sexual aggressiveness and ejaculatory thrust. Semen quality of all the bulls was assessed in terms of volume, mass activity, live-dead sperm and sperm concentration, sperm motility and morphology, and acrosomal abnormality. The sexual behaviour did not vary significantly between the groups, whereas semen quality differed significantly for volume, per cent live sperms, total sperms per ejaculate and total live sperm per ejaculate between groups. It can be concluded that sexual behaviour was not influenced by the thermal comfort treatment coupled with periodic vitamin A, D and E injections. But the treatments improved most of the seminal traits in the experimental group of bulls. However, benefit of treatment was not reflected in the freezability traits of the semen.

Information Seeking Behaviour of Pharmacy Faculty: Implications for Enhancing the Quality of Pharmacy Libraries in Tamil Nadu (India)

  • Babu, B. Ramesh;Selvamani, J.
    • Journal of Information Science Theory and Practice
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    • 제4권4호
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    • pp.30-48
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    • 2016
  • Information seeking behaviour is an activity of an individual in the process of identifying information that suits his/her knowledge pursuit. It is observed from the review of literature that there is no single study on the information seeking behaviour of faculties of pharmacy either at state level or national levels in India. Therefore this research has been conducted to bridge the gap on information seeking behaviour of pharmacy faculty in Tamil Nadu in view of the recent developments in information seeking behaviour, with objectives such as: to identify the information needs and seeking behaviour of faculty of the pharmacy educational institutions in Tamil Nadu (India); to examine the motivating factors for information seeking behaviour of the pharmacy faculty; to examine faculty opinions about the comprehensiveness or otherwise of respective institutions' library collections; and to analyse the extent of use and dependence on various sources of information for teaching and research. A total of 729 questionnaires have been distributed among 41 pharmacy educational institutions in Tamil Nadu, out of which 601 have responded, and the response rate is 82.44%. Based on the findings of the study certain implications have been derived as measures to enhance the quality of the pharmacy libraries in Tamil Nadu.

Effects of diet and roughage quality, and period of the day on diurnal feeding behaviour patterns of sheep and goats under subtropical conditions

  • Moyo, Mehluli;Adebayo, Rasheed Adekunle;Nsahlai, Ignatius Verla
    • Asian-Australasian Journal of Animal Sciences
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    • 제32권5호
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    • pp.675-690
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    • 2019
  • Objective: This study investigated the effect of diet and roughage quality (RQ) on dry matter intake, duration and number of daytime and night-time eating bouts, idling sessions and ruminating activities in small ruminants. Methods: In Exp 1 and 2, RQ was improved by urea treatment of veld hay, while diet quality was improved by supplementing with Lucerne hay (Exp 3), sunflower meal and lespedeza (Exp 4), fish meal (Exp 5a), and sunflower meal (Exp 5b). In all experiments goats and sheep were blocked by weight and randomly allocated to experimental diets. Day-time (06:00 to 18:00 h) and night time (18:00 to 06:00 h) feeding behaviour activities were recorded. Results: RQ affected rumination index in Exp 1, but not in Exp 2, 3, and 5. Time spent eating and ruminating was affected by RQ (Exp 1, 3, and 4), period of day (all experiments) and their interaction (Exp 1). Intake rates (g/bout and g/min) were similar across diets. Period of day affected the duration of rumination sessions (Exp 1, 2, and 3); diet or RQ affected the duration of eating bouts (Exp 3) and rumination sessions (Exp 1 and 2). RQ had a significant effect on the duration of eating sessions in Exp 3 only, whilst period of day affected this same behaviour in Exp 2 and 3. Generally, goats and sheep fed on roughage alone ruminate at night and eat more during the day but those fed a roughage and supplemented with Lucerne hay spent more time ruminating than eating. Time spent eating and ruminating had positive correlations to crude protein and feed intake. Intake rates had strong positive correlations to intake. Conclusion: Chewing time, number of eating and ruminating sessions, and duration of eating bouts are physiologically controlled in small ruminants, though chewing time requires isometric scaling during modelling of intake.

Modelling the critical state behaviour of granular soils: Application of NorSand constitutive law to TP-Lisbon sand

  • Antonio Viana da Fonseca;Fausto Molina-Gomez;Cristiana Ferreira;Julieth Quintero
    • Geomechanics and Engineering
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    • 제34권3호
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    • pp.317-328
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    • 2023
  • The soil behaviour can be represented by numerical modelling of element testing using diverse constitutive models. However, not all constitutive models allow the simulation of the stress-strain response at the critical state in granular soils with both contractive and dilative behaviour. Moreover, the accuracy of these models depends highly on the quality of the experimental data used for their calibration. This study addresses the modelling of the critical state behaviour of an alluvial natural soil from the Lower Tagus Valley (south of Portugal), known as TP-Lisbon sand, using the NorSand constitutive law. For this purpose, a series of numerical simulations of element testing was carried out using two algorithms performed in Visual Basic (VB) and Fast Lagrangian Analysis of Continua (FLAC). Moreover, this study presents the characterisation of of NorSand parameters from an accurate experimental programme based on triaxial and bender element testing. This experimental program allowed defining: (i) the critical state locus, (ii) the stress-dilatancy, and (iii) the soil elasticity of TP-Lisbon sand -all fundamental to calibrate the contractive and dilative behaviour of such alluvial soil. The results revealed a good agreement between experimental data and NorSand simulations using VB and FLAC. Therefore, this study showed that the quality of laboratory testing procedures and its good interpretation enables NorSand constitutive law to capture representatively the non-associated plastic strains, often expressed by the state parameter, allowing a representation of soil behaviour of alluvial soils within the critical state soil mechanics framework for different state parameters.

국내산 물벼룩 Daphnia sp.를 이용한 연속적인 수질모니터링 장치 개발 (Development of Continuous Water Quality Monitoring System using the Daphnid Daphnia sp.)

  • 윤성진;이성규;박한오
    • 한국물환경학회지
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    • 제24권1호
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    • pp.36-43
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    • 2008
  • To develop the continuous water quality monitoring system using the daphnid Daphnia sp., the growth of test animal, sensitivity, and behaviour response of toxicants were observed. Growth of test animal significantly increased with increasing the food density under the 90~105 mg/L ($CaCO_3$) hardness, except the concentration of food (Chrollela sp.) was exceeded than optimal food supply. Behaviour responses of test animals were continuously analyzed by changes of fractal dimension value (FDV). The FDV sharply decreased after exposure to the concentrations of 0.13 mg/L copper, 0.06 mg/L lead, and 0.38 mg/L cadmium. In these concentrations, mortality and abnormal behaviour of daphnids exhibited within ca. 1.0-h after exposure. Comparison of 24-h $LC_{50}$ values with other zooplankton species indicated that sensitivity of the Daphnia sp. was higher than most zooplankton for lead, and brain shrimp, rotifer, and water flea (Ceriodaphnia dubia, D. magna) for copper, and brain shrimp, water flea (D. lumholzi), and amphipod for cadmium. Based on the above experimental results, significant relationship between toxicity and behaviour response of Daphnia sp. was supported the high potential of water quality monitoring system. Consequently, behavioural monitoring method in this study suggests a good estimation tool for detection of the discharged toxicants in water body and for ecotoxicological assessment aquatic organisms.

공공도서관의 서비스 질 평가에 관한 실증적 연구 -서비스 질 요인이 고객만족 및 고객행태에 미치는 영향 - (A Study on the Assessment for Service Quality in Public Libraries)

  • 이종권
    • 한국문헌정보학회지
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    • 제36권2호
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    • pp.89-117
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    • 2002
  • 본 연구의 목적은 마케팅분야의 서비스 질 이론을 활용하여 공공도서관의 서비스 질을 측정하고 평가할 수 있는 모형을 구축하는 데 있다. 이를 위해 본 연구는 우선 고객이 기대하는 서비스 질의 중요 요인을 측정, 분석하여 중요도에 따른 우선 개선 요인의 순위를 도출하였다. 또한 서비스 질 요인과 고객만족의 상관관계 및 서비스 질 요인과 고객행태의 상관관계 모형을 구축하고 이를 통계적 방법으로 검증하여 고객만족과 고객행태에 영향을 미치는 서비스 질 요인들의 우선 순위를 도출하였다.

외식 프랜차이즈 본부의 갈등해결행동이 절차와 행동의 질 및 해지의도에 미치는 영향 (The Effects of Food Service Franchisors' Conflict Resolution Activities on Procedure Quality, Behaviour Quality and Dissolution Intention)

  • 한상호;양재장;이용기
    • 한국프랜차이즈경영연구
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    • 제8권3호
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    • pp.29-37
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    • 2017
  • Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

Mating Behaviour in Mulberry Silkworm, Bombyx mori (L.)

  • Saheb N. M. Biram;Singh Tribhuwan;Kalappa H. K.;Saratchandra B.
    • International Journal of Industrial Entomology and Biomaterials
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    • 제10권2호
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    • pp.87-94
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    • 2005
  • Mating is an essential behavioural social event in the life cycle of silkworm, Bombyx mori (L.) for the perpetuation of population. A number of intrinsic and extrinsic factors and events of significant importance are involved in successful mating and egg deposition by an adult silk moth which besides biochemical, physiological and environmental factors also includes attraction of reproductively competent male and female moth for mating, duration and frequency of mating, age of moth at the time of mating, reuse of male moth in the production of eggs etc. An attempt has been made in this review article to elucidate briefly the behaviour of male towards female moth after eclosion, impact of duration and frequency of mating on egg deposition and oviposition, reuse of mated male moth in the production of quality and quantity eggs etc. in the silk-worm, B. mori and its significance in silkworm seed production.