• Title/Summary/Keyword: Behaviour Quality

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An empirical study on the relationship between medical service quality and value and customer behaviour (의료산업 서비스 품질 및 가치와 고객행동간 관련성 실증연구)

  • Lee, Deok Soo;Park, Roh Gook
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.8 no.3
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    • pp.179-187
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    • 2013
  • It is the recent trend that the valuation criteria on product quality depends on the customer satisfaction instead of conformance to specifications. It also applies to the service quality. This study deals with an empirical study on the relationship between service quality and value and customer behaviour in the medical service industry. This study also investigates the effect of service-related quality on the service quality/value and customer behaviour. A statistical research reveals that 1)the service quality and value each has a positive relationship with customer behaviour, 2)the service-related quality strongly influence the service quality/value and customer behaviour.

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Influence of Municipal Abattoir Conditions and Animal-related Factors on Avoidance-related Behaviour, Bleeding Times at Slaughter and the Quality of Lamb Meat

  • Njisane, Yonela Z.;Muchenje, Voster
    • Asian-Australasian Journal of Animal Sciences
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    • v.26 no.10
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    • pp.1496-1503
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    • 2013
  • The objective of this study was to determine the effect of municipal abattoir conditions and animal factors on avoidance-related behaviour (AB) of sheep at slaughter, bleeding times (BT) and mutton quality. The behaviour of 66 castrates and 19 ewes of different age categories was observed at three stages of slaughter. Higher behaviour scores indicated higher levels of AB. Time intervals between the start of blood flow and the time the flow changed from a constant stream into drips were recorded as BT. Thirty two meat samples were obtained to measure quality variables. These were colour ($L^*$, $a^*$ and $b^*$), $pH_{24}$, temperature, cooking loss (CL) and tenderness. Correlations were determined between BT and meat quality variables. Animal behaviour at slaughter differed with breed, gender and age group. Avoidance behaviour was higher in the Dorper breed than in both the Merino breed and their crosses. It was also higher in younger (<10 months) lambs than in older sheep. Castrates were more aggressive or in panic than ewes. Castrates had longer ($72.6{\pm}0.53s$) BT than the ewes ($63.6{\pm}2.82s$). Ewes had higher CL ($39.8{\pm}1.04%$) values than castrates ($35.1{\pm}0.95%$). Meat from castrates was tougher ($32.6{\pm}1.95N$) than the meat from ewes ($24.3{\pm}1.16N$). There were no significant correlations obtained between BT and meat quality variables. It can therefore be concluded that abattoir conditions, breed, age and gender had an effect on AB at slaughter. Gender had an effect on BT and mutton quality.

Effect of Multiple Showering and Vitamin Supplementation on Sexual Behaviour, Quality and Freezability of Buffalo Bull Semen

  • Singh, Pawan;Sengupta, B.P.;Tripathi, V.N.
    • Asian-Australasian Journal of Animal Sciences
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    • v.14 no.2
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    • pp.184-188
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    • 2001
  • In a summer study during May to July, involving 12 young Murrah buffalo bulls at forty months of average age, the effects of multiple shower vs single shower body cooling and vitamin A, D and E supplementation on the sexual behaviour, semen quality and freezability were investigated. The animals were divided into two groups (6 animals in each group) and housed in a half-walled shed with proper spacing, the feeding management being identical. The bulls in the control group were given a single shower at 1000 h, whereas the experimental bulls were given four showers at 10,12,14 and 16 h. In addition, the experimental bulls were given vitamin A, D and E injections at fifteen day intervals. The sexual behaviour of bulls was observed in terms of reaction time, sexual aggressiveness and ejaculatory thrust. Semen quality of all the bulls was assessed in terms of volume, mass activity, live-dead sperm and sperm concentration, sperm motility and morphology, and acrosomal abnormality. The sexual behaviour did not vary significantly between the groups, whereas semen quality differed significantly for volume, per cent live sperms, total sperms per ejaculate and total live sperm per ejaculate between groups. It can be concluded that sexual behaviour was not influenced by the thermal comfort treatment coupled with periodic vitamin A, D and E injections. But the treatments improved most of the seminal traits in the experimental group of bulls. However, benefit of treatment was not reflected in the freezability traits of the semen.

Information Seeking Behaviour of Pharmacy Faculty: Implications for Enhancing the Quality of Pharmacy Libraries in Tamil Nadu (India)

  • Babu, B. Ramesh;Selvamani, J.
    • Journal of Information Science Theory and Practice
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    • v.4 no.4
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    • pp.30-48
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    • 2016
  • Information seeking behaviour is an activity of an individual in the process of identifying information that suits his/her knowledge pursuit. It is observed from the review of literature that there is no single study on the information seeking behaviour of faculties of pharmacy either at state level or national levels in India. Therefore this research has been conducted to bridge the gap on information seeking behaviour of pharmacy faculty in Tamil Nadu in view of the recent developments in information seeking behaviour, with objectives such as: to identify the information needs and seeking behaviour of faculty of the pharmacy educational institutions in Tamil Nadu (India); to examine the motivating factors for information seeking behaviour of the pharmacy faculty; to examine faculty opinions about the comprehensiveness or otherwise of respective institutions' library collections; and to analyse the extent of use and dependence on various sources of information for teaching and research. A total of 729 questionnaires have been distributed among 41 pharmacy educational institutions in Tamil Nadu, out of which 601 have responded, and the response rate is 82.44%. Based on the findings of the study certain implications have been derived as measures to enhance the quality of the pharmacy libraries in Tamil Nadu.

Effects of diet and roughage quality, and period of the day on diurnal feeding behaviour patterns of sheep and goats under subtropical conditions

  • Moyo, Mehluli;Adebayo, Rasheed Adekunle;Nsahlai, Ignatius Verla
    • Asian-Australasian Journal of Animal Sciences
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    • v.32 no.5
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    • pp.675-690
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    • 2019
  • Objective: This study investigated the effect of diet and roughage quality (RQ) on dry matter intake, duration and number of daytime and night-time eating bouts, idling sessions and ruminating activities in small ruminants. Methods: In Exp 1 and 2, RQ was improved by urea treatment of veld hay, while diet quality was improved by supplementing with Lucerne hay (Exp 3), sunflower meal and lespedeza (Exp 4), fish meal (Exp 5a), and sunflower meal (Exp 5b). In all experiments goats and sheep were blocked by weight and randomly allocated to experimental diets. Day-time (06:00 to 18:00 h) and night time (18:00 to 06:00 h) feeding behaviour activities were recorded. Results: RQ affected rumination index in Exp 1, but not in Exp 2, 3, and 5. Time spent eating and ruminating was affected by RQ (Exp 1, 3, and 4), period of day (all experiments) and their interaction (Exp 1). Intake rates (g/bout and g/min) were similar across diets. Period of day affected the duration of rumination sessions (Exp 1, 2, and 3); diet or RQ affected the duration of eating bouts (Exp 3) and rumination sessions (Exp 1 and 2). RQ had a significant effect on the duration of eating sessions in Exp 3 only, whilst period of day affected this same behaviour in Exp 2 and 3. Generally, goats and sheep fed on roughage alone ruminate at night and eat more during the day but those fed a roughage and supplemented with Lucerne hay spent more time ruminating than eating. Time spent eating and ruminating had positive correlations to crude protein and feed intake. Intake rates had strong positive correlations to intake. Conclusion: Chewing time, number of eating and ruminating sessions, and duration of eating bouts are physiologically controlled in small ruminants, though chewing time requires isometric scaling during modelling of intake.

Modelling the critical state behaviour of granular soils: Application of NorSand constitutive law to TP-Lisbon sand

  • Antonio Viana da Fonseca;Fausto Molina-Gomez;Cristiana Ferreira;Julieth Quintero
    • Geomechanics and Engineering
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    • v.34 no.3
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    • pp.317-328
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    • 2023
  • The soil behaviour can be represented by numerical modelling of element testing using diverse constitutive models. However, not all constitutive models allow the simulation of the stress-strain response at the critical state in granular soils with both contractive and dilative behaviour. Moreover, the accuracy of these models depends highly on the quality of the experimental data used for their calibration. This study addresses the modelling of the critical state behaviour of an alluvial natural soil from the Lower Tagus Valley (south of Portugal), known as TP-Lisbon sand, using the NorSand constitutive law. For this purpose, a series of numerical simulations of element testing was carried out using two algorithms performed in Visual Basic (VB) and Fast Lagrangian Analysis of Continua (FLAC). Moreover, this study presents the characterisation of of NorSand parameters from an accurate experimental programme based on triaxial and bender element testing. This experimental program allowed defining: (i) the critical state locus, (ii) the stress-dilatancy, and (iii) the soil elasticity of TP-Lisbon sand -all fundamental to calibrate the contractive and dilative behaviour of such alluvial soil. The results revealed a good agreement between experimental data and NorSand simulations using VB and FLAC. Therefore, this study showed that the quality of laboratory testing procedures and its good interpretation enables NorSand constitutive law to capture representatively the non-associated plastic strains, often expressed by the state parameter, allowing a representation of soil behaviour of alluvial soils within the critical state soil mechanics framework for different state parameters.

Development of Continuous Water Quality Monitoring System using the Daphnid Daphnia sp. (국내산 물벼룩 Daphnia sp.를 이용한 연속적인 수질모니터링 장치 개발)

  • Yoon, Sungjin;Lee, Sungkyu;Park, Hanoh
    • Journal of Korean Society on Water Environment
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    • v.24 no.1
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    • pp.36-43
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    • 2008
  • To develop the continuous water quality monitoring system using the daphnid Daphnia sp., the growth of test animal, sensitivity, and behaviour response of toxicants were observed. Growth of test animal significantly increased with increasing the food density under the 90~105 mg/L ($CaCO_3$) hardness, except the concentration of food (Chrollela sp.) was exceeded than optimal food supply. Behaviour responses of test animals were continuously analyzed by changes of fractal dimension value (FDV). The FDV sharply decreased after exposure to the concentrations of 0.13 mg/L copper, 0.06 mg/L lead, and 0.38 mg/L cadmium. In these concentrations, mortality and abnormal behaviour of daphnids exhibited within ca. 1.0-h after exposure. Comparison of 24-h $LC_{50}$ values with other zooplankton species indicated that sensitivity of the Daphnia sp. was higher than most zooplankton for lead, and brain shrimp, rotifer, and water flea (Ceriodaphnia dubia, D. magna) for copper, and brain shrimp, water flea (D. lumholzi), and amphipod for cadmium. Based on the above experimental results, significant relationship between toxicity and behaviour response of Daphnia sp. was supported the high potential of water quality monitoring system. Consequently, behavioural monitoring method in this study suggests a good estimation tool for detection of the discharged toxicants in water body and for ecotoxicological assessment aquatic organisms.

A Study on the Assessment for Service Quality in Public Libraries (공공도서관의 서비스 질 평가에 관한 실증적 연구 -서비스 질 요인이 고객만족 및 고객행태에 미치는 영향 -)

  • Lee, Jong-Kwon
    • Journal of the Korean Society for Library and Information Science
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    • v.36 no.2
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    • pp.89-117
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    • 2002
  • The purpose of this study is to construct a model for measuring and assessing service quality in public libraries based on the theory of service quality in marketing area. Firstly the degree of importance of service factors is measured and ranked according to the value of each factor. This importance ranking indicates the order of service improvement. Secondly the correlation model between service factors and customer's satisfaction and behaviour is established and verified in statistical method. The result shows that the order of service quality factors which have influence on the customer's satisfaction and behaviour is the order of service quality factors required preferential improvement.

The Effects of Food Service Franchisors' Conflict Resolution Activities on Procedure Quality, Behaviour Quality and Dissolution Intention (외식 프랜차이즈 본부의 갈등해결행동이 절차와 행동의 질 및 해지의도에 미치는 영향)

  • Han, Sang-Ho;Yang, Jae-Jang;Lee, Yong-Ki
    • The Korean Journal of Franchise Management
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    • v.8 no.3
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    • pp.29-37
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    • 2017
  • Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

Mating Behaviour in Mulberry Silkworm, Bombyx mori (L.)

  • Saheb N. M. Biram;Singh Tribhuwan;Kalappa H. K.;Saratchandra B.
    • International Journal of Industrial Entomology and Biomaterials
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    • v.10 no.2
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    • pp.87-94
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    • 2005
  • Mating is an essential behavioural social event in the life cycle of silkworm, Bombyx mori (L.) for the perpetuation of population. A number of intrinsic and extrinsic factors and events of significant importance are involved in successful mating and egg deposition by an adult silk moth which besides biochemical, physiological and environmental factors also includes attraction of reproductively competent male and female moth for mating, duration and frequency of mating, age of moth at the time of mating, reuse of male moth in the production of eggs etc. An attempt has been made in this review article to elucidate briefly the behaviour of male towards female moth after eclosion, impact of duration and frequency of mating on egg deposition and oviposition, reuse of mated male moth in the production of quality and quantity eggs etc. in the silk-worm, B. mori and its significance in silkworm seed production.