• Journal of Intelligence and Information Systems
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• v.14 no.1
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• pp.19-34
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• 2008

IT investment is usually very costly and takes a long time to get the results out of investment. However, most of currently available evaluation methods for IT investment are based upon short-term effects, hence their results are not fully trustworthy. In addition, those methods commonly consider only financial aspects such as ROI. For more reliable evaluation, it is necessary to consider non-financial factors such as system utilization, customer satisfaction, public relations, and so on, as well as financial factors. In this research, we propose an evaluation method that can evaluate both financial and non-financial aspects on a long-term base. For this purpose, we employed the research results developed in System dynamics and Balanced scorecard. System dynamics is useful in analyzing long term behavior of a given system, and Balanced scorecard is useful for evaluating both financial and non-financial aspects. We demonstrated the usefulness of our method by applying it to the evaluation of RFID (Radio Frequency Identification) investment in a distribution and retail industry. From this application, we found that RFID investment may not be rewarding in the short term, but is sure to be returning the income relative to its investment in the long run.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.22-31
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• 2017

This study has begun with the perception that proper measuring system is required to grow community business in equilibrium and to grope for some developmental directions of it. First, for effective performance evaluation of community business, the study developed a performance evaluation model based on balanced score cards, and to apply validity analysis and analytic hierarchy process (AHP) by classifying. Second, the relative importance of the second indicator for each of the first aspects shows that participation of local residents and in the aspect of person interested, satisfaction of inner education in the aspect of learning and growth, shortening of work process in the aspect of inner process, and sales per head in the aspect of substantiality were high in relative importance. Third, in the result of calculation of overall weight for each aspect, participation of local residents, a business connection to the community, sales per head were ranked in the upper group. Thus, it's now necessary to have management support through fostering intermediate support organizations in community business which has been bureaucratic, and improvement of product and service through connection with outside consulting agencies and strategic alliance with the leading businesses is required.

• The Transactions of the Korea Information Processing Society
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• v.6 no.4
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• pp.1058-1070
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• 1999

In this paper, we propose a control model which can control the burst input messages of the BSC(Base Station controller) in mobile communication systems more efficiently and reliably, by dividing the input messages characteristically and using multiprocessor system. Using M/M/c/K queueing model, we briefly analyze proposed model to get characteristic parameters which are required to performance improvement. On the base of the results, we compare our proposed model with the conventional one by using SLAM II with regard to the following factors : the call blocking rate of the input message, the distribution of average queue length, the utilization of process controller(server), and the distribution of average waiting time in queue. In addition, we modified our model which has overload control function for burst input messages, and analyzed its performance.

• Proceedings of the Korea Water Resources Association Conference
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• 2016.05a
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• pp.522-522
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• 2016

우리나라의 488개 유인도 중 강수량 부족 혹은 지하수의 수질문제 등으로 상습적 식수난을 겪고 있는 도서지역은 237개에 이르고 있다. 이들 도서지역은 생활용수를 우물, 간이상수도, 운반급수 등에 의존하고 있지만 이중 47%의 도서는 간이급수시설이 전무한 실정이다. 2015년에는 인천시 옹진군의 소청도, 대청도에 장기간 지속된 가뭄으로 식수원이 고갈되어 3일에 1시간으로 급수를 제한하였고 이로 인해 식수난 문제 외 관광산업의 소득저하 등의 문제가 발생되어 원활한 물공급문제가 해결되지 않으면 도서지역의 위기는 심각할 것으로 우려된다. 도서지역의 기본권인 먹는 물 문제를 해결하기 위해 정부 및 지자체에서는 소규모 유인도서에 해수담수화시설을 설치하여 유지관리 및 운영을 위한 인력을 배치하고 수동으로 조작하거나 단순 자동운전에 의해 운영 및 관리되고 있는 실정이다. 본 연구에서는 해수담수화시설의 안정적이고 효율적인 운영을 위해 지능적 수운영 알고리즘을 개발하였다. 제어시스템, 감시시스템, 계측시스템 등의 ICT 기술과 연계하여 수요를 정확히 예측하고, 실시간 전력비용과 저류량, 사용량 등을 통합적으로 고려하였으며 적시정량을 생산하여 저장 및 공급하며, 목표수질과 수량을 원활하고 안정적으로 공급할 수 있도록 제어 및 감시를 통한 지능적 수운영을 목적으로 연구하였다. 데이터의 수집과 전송, 분석, 제어, 감시 활동이 유기적으로 결합되어 용수의 생산과 분배, 공급활동을 자동화함으로 운영상의 리스크를 줄여주며, 필요시 통합운영센터에서의 의사결정을 지원할 수 있도록 개발하였다. 향후, 해수담수화시설뿐이 아닌 일반 상수도 수운영에 있어서의 취수, 도수, 정수, 배수지관리, 송수, 관망관리까지 자동화된 시스템을 개발하여 지능적 운영관리가 가능하도록 알고리즘 모델 및 프로그램을 제시하고자 한다.

• The Journal of Society for e-Business Studies
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• v.15 no.3
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• pp.25-44
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• 2010

In recent years, Ubiquitous City (u-City), the integrated and convergence of ubiquitous services, infrastructure, technologies and city management of the new future development city, is being initiated by the Korean government and local authorities as their new national growth engine. However, a performance measurement system for evaluating and monitoring the impacts of U-City implementation is yet to be established. This paper aims to develop an integrated performance management system (PMS) and extensively used as a tool for managing performance activities to support the visions and goals of the u-City operations. Based on current reviews on the literature and interviews with experts drew Critical Success Factors (CSF) and Key Performance Indicators (KPI) by four different measurement domains including U-City services, infrastructure, technologies, management and developed into an integrated performance measurement system based on the Balanced Scored Card (BSC) perspective. The system also provides number of examples of 'u-City Strategy Map' which illustrates a causal relationship between CSFs to execute u-City visions and goals.

• Asia pacific journal of information systems
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• v.23 no.2
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.