• 한국유통학회:학술대회논문집
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• 한국유통학회 2000년도 춘계학술대회 발표논문집
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• pp.175-185
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• 2000

최근 전세계적으로 전자상거래(electronic commerce, EC)가 초미의 관심사가 되고 있다. EC는 크게 기업과 기업간(business-to-business, B2B)거래, 기업과 소비자간(business-to-consumer, B2C)거래, 정부와 기업간(government-to-business, G2B)거래, 그리고 소비자와 소비자간(consumer-to-consumer. C2C)거래로 구분할 수 있다. 그 중 B2C의 대표적 형태인 인터넷 쇼핑의 확산은 시간, 거리, 장소의 제약을 초월하여 상품정보, 대금지불, 배송까지 일괄처리하기 때문에 소비자에게는 편리함, 경제성 및 쇼핑의 즐거움을 제공하고 기업에게는 시장범위 확대, 거래비용 감소 등의 효과를 가져온다. (중략)

• 벤처창업연구
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• 제18권6호
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• pp.159-172
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• 2023

본 연구는 B2B(business-to-business) 비즈니스모델혁신(business model innovation, BMI)이 B2C(business-to-consumer) 비즈니스모델혁신 대비 혁신성과에 미치는 상대적 효과를 실증적으로 검증하고자 한다. 연구는 비즈니스모델혁신의 세 가지 핵심 구성 요소인 1. 가치창출(value creation), 2. 가치제안(value proposition), 3. 가치획득(value capture)을 기반으로 각각의 요소가 혁신성과에 미치는 영향을 살펴본다. 본 연구는 실증분석을 위해 (재)한국청년기업가정신재단의 2022년 기업가정신 실태조사(기업편) 데이터베이스의 2,879개 기업을 활용하였다.'산업,''기업,''CEO,''기술'등의 다양한 범주에 따른 한국의 최신 창업 현황을 탐색적으로 분석하였다. 다중회귀분석을 통해'가치창출'이 B2B (vs. B2C) 기업의 혁신성과에 더 긍정적이고 유의한 영향을 미치는 것으로 나타났다. 반면, '가치제안'은 B2C (vs. B2B) 기업의 혁신성과에 더 긍정적이고 유의한 영향을 미치는 것으로 나타났다. 흥미롭게도, 가치획득'은 양쪽 기업 모두에서 유의미한 효과를 보이지 않았다. 추가로, 본 연구에서는 강건성 검정을 위해 SUR(seemingly unrelated regression) 분석을 활용하여 결과의 신뢰성을 강화했다. 이러한 연구 결과는 B2B-BMI(vs. B2C-BMI)의 상대적 효과에 대해 중요한 인사이트를 제공함으로써, 추후 중소기업 및 스타트업의 비즈니스모델혁신 및 전략 수립에 기여할 것으로 기대된다.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.791-801
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• 2021

This study aims to test whether and to what extend national culture affects the readiness of business-to-consumer (B2C) e-commerce across the world. We regress two sets of data at national level: (1) the ratings of two main dimensions of Hofstede's national culture framework, uncertainty avoidance and individualism, and (2) UTCTAD B2C e-commerce index value. A sample of 83 countries was tested in this study. Several control variables at national level are included in our regression model. We find that these two cultural dimensions have an effect on the readiness of B2C e-commerce in various ways. We find that countries with high individualism score have high index value of B2C e-commerce development. We discuss the implications of these findings for B2C e-commerce developing strategies. We then call for designing relative policies with full consideration on national culture to promote the development of B2C e-commerce. In addition, we identify the limitations of the study and propose recommendations for future research. This study is the first one to use UNCTAD data on B2C e-commerce to explore the relationships between two dimensions of Hofstede's national culture and the readiness of B2C e-commerce and adds to the knowledge of literature in this research field.

• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2023년도 추계학술대회
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• pp.117-121
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• 2023

본 연구는 B2B (business-to-business) 비즈니스 모델 혁신(business model innovation, BMI)이 B2C (business-to-consumer) 비즈니스 모델 혁신 대비 혁신성과에 미치는 상대적 효과를 실증적으로 검증하고자 한다. BMI의 하위요인을 가치창출(value creation), 가치제안(value proposition), 가치획득(value capture)으로 나누어 각각의 요인 간의 관계를 구체적으로 분석한다. 본 연구는 실증분석을 위해 2022년 기업가정신 실태조사(기업편) DB의 3,120개 기업을 활용하였다. 분석 결과, BMI 중 가치창출은 B2B (vs. B2C) 혁신성과에 미치는 영향이 더 크며 유의한 것으로 나타났다. 반면 가치제안은 B2C (vs. B2B) 혁신성과에 미치는 영향이 더 크며 유의한 것으로 나타났다. 본 연구의 결과를 통해 주 비지니스 대상에 따라 BMI가 혁신성과에 상이한 영향을 미친다는 것을 실증했다는 점에서 학술적 의의가 있으며, 기업 특성에 따른 차별화된 BMI를 추구하는 것이 중요하다는 실무적 시사점을 가진다.

• 한국경영과학회지
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• 제41권4호
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• pp.55-73
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• 2016

Marketing activities play an important role in determining sales performances for B2B companies; however, prior research implies that the effect of marketing activities in the industrial market cannot be inferred from findings in the consumer market due to their differences such as types of customers or products. We further note that B2C companies (i.e. B2B client companies) serve individual consumers, and thus, B2B sales performance can be better understood as consumer market contexts are also taken into account. In this research, we study B2B marketing activities and B2C market contexts, and their effects on B2B sales performance. To this end, we focus on three factors : sales calls conducted by B2B companies, and market commercialization and social interactions in regions where B2C companies operate. Our empirical analyses provide the following results. First, B2B sales performance improves in proportion to sales calls. When sales calls serve as the means to provide product information, they help client companies understand product benefits and make purchases accordingly. Second, B2B sales performance increases as B2C markets become more commercialized, but the effect of sales calls on B2B sales declines. Commercialized markets are more attractive to individual consumers and thus, lead to greater sales in the consumer market. However, the role of sales calls as information sources weakens as B2C companies share product information themselves and develop expertise in commercialized markets. Finally, B2B sales are greater in urban markets compared to suburbs. However, the effect of sales calls on B2B sales increases in suburban markets compared to the urban counterpart. Cohesive social interactions in suburbs hinder information diffusion among B2C companies, which in turn strengthens the role of sales calls as information sources. We theoretically contribute to the B2B marketing literature and managerially suggest strategies to improve B2B sales performance.

• 통상정보연구
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• 제4권2호
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• pp.27-46
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• 2002

Nowadays, the explosive evolvement of Internet. which is referred to as EC, has been prevailing. That has given the chance all of the world consumers to contact all of the world companies to enter into business relationship. But, electronic commerce laws have been established per conventional jurisdiction. some legal issues take place in the field of cross-border electronic commerce, including the governing law and competent courts. In this situations, it is gradually and widely required to lay down the internationally harmonized electronic commerce legal framework. Now, there are a lot of legal issues assumed in EC, in this study, we studied three precedence problems concerning B2C: Consumer Protection Law regarding B2C, Personal Information Protection Law in Private Sector regarding B2C, Web Site Trust Mark System.

• 한국IT서비스학회지
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• 제1권1호
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• pp.67-80
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• 2002

This study aims to explore the ways of reinforcing the competitive edge and substance of company through e-business in furniture industry by presenting the e-business model of furniture industry which faces the opportunity of challenge in the course of industrial restructuring. e-business model can take various types depending on the environment, feature and competitive edge that each company faces. For example, it is general in the fields of manufacturing company to study the model by dividing into Sell Side for sales to the customers, and Buy Side for purchase of raw materials, Integrating both sides. In furniture industry, Sell Side has the feature of giving a priority in the quality and price rather than brand image in the purchase type of consumer. Especially, it shall not be overlooked that majority of furniture is delivered to the consumer indirectly through the construction company. As such, e-business should be promoted in a way to expand the point of contact for consumers, rather than to construct its own point of contact for consumers. The percentage of importation of raw lumber is high and the standardization was insufficient in Buy Side.

• 경영과정보연구
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• 제21권
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• pp.271-297
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• 2007

Since B2C EC websites not only become a valuable channel for selling goods to customers and for communicating with the potential clients, but also offer companies an important vehicle for attaining competitive advantages in the new digital economy, the design and content of website must reflect its business goals and customers' needs. However, as little empirical evidence on the effect of B2C EC website contribution of firm performance exist, the functionality of B2C EC website has been decided voluntarily from its business experience. Hence, there has been a call for a rigorous empirical studies to examine the function level of an B2C EC website application. The purpose of this study is to examine the relationship between the function level of B2C EC website and its performance considering the characteristics of B2C EC strategy as moderating variable. 125 questionnaires from internet shopping malls which sell physical goods direct to an individual end consumer were collected. The results showed that four factors(price, product recognition, reliability enhancement, and purchase confidence) affect positive effects on the performance of shopping mall, and the characteristics of B2C EC strategy can be considered as a significant moderating variable between price factor and the performance of shopping mall.

• 품질경영학회지
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• 제29권4호
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• pp.116-132
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• 2001

The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

• 한국전자거래학회지
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• 제7권3호
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• pp.159-170
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• 2002

As the Internet has been spread widely and rapidly in Korea since mid 1990s, the growth of electronic commerce was expected to be so at first. It was generally believed that the Internet and electronic commerce would increase the market efficiency and decrease the asymmetry of information. Electronic commerce seemed to replace the traditional market by lowering price and creating consumer-driven market, The actual situation of market, however, is not. The fact-finding research tells the different result that the amount of B2C electronic commerce in Korea is very small contrary to expectations. This study is for the analysis of low growth of B2C electronic commerce in Korea, and to find solutions.