• 제목/요약/키워드: Attitude toward product

검색결과 260건 처리시간 0.027초

소비자의 정보 검색 활동에 영향을 미치는 요인에 관한 연구 한국과 일본의 아웃바운드 관광 상품 소비자를 중심으로 (A study on factors affecting consumers' information retrieval activities: Focusing on outbound tourism consumers in Japan and South Korea)

  • 배종민
    • 디지털융복합연구
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    • 제16권4호
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    • pp.107-116
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    • 2018
  • 현대 소비자들에게 제품의 정보는 매우 중요하며, 소비자의 제품 구매 활동에 영향을 미치는 요소 중에 하나이다. 따라서 정보의 검색 과정에 영향을 미치는 요인을 규명하는 것은 마케팅에 있어서 중요한 연구 과제라고 할 수 있다. 이 연구에서는 관광객이 여행중 단계에 있을 때, 정보 검색 활동에 영향을 미치는 요인을 확인하였다. 먼저 관광정보, 재구매의도, 기술에 대한 태도, 정보 활용에 대한 이론적인 내용을 확인하였다. 이후 정보 검색의 각 요인들과 관광 상품의 재구매사이의 가설 모델을 제안하였으며, 이 모델은 한국과 일본의 관광객을 대상으로 한 설문조사를 통해 검증을 실시하였다. 설문조사 결과의 분석을 통해, 선행연구를 통해 확인한 요인들의 관계성을 확인하였다. 연구 결과 관광 상품이 관광 상품의 소비자에게 영향을 요인들을 확인하였으며, 요인들 간의 관계 또한 확인하였다. 본 연구의 결과는 향후 관광객 정보 이용모델 개발의 기초 연구가 될 것으로 기대한다.

봉제기술자(縫製技術者)를 통해서 본 대구시(大邱市) 숙녀복업계(淑女服業界)의 현항(現況) (A Study on The Manufacturing Industries of Women's Wear in Taegu Through the Sewing Technicians)

  • 김효은;김순분
    • 패션비즈니스
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    • 제2권4호
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    • pp.102-111
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    • 1998
  • The purpose of this study is to present the basic material for the competitive, high-quality products by analyzing employees' attitude toward their job and some factors which influence the enhancement of productivity, education of workers, and facilities. This project was mainly conducted the conditions of women's wear manufacturing industries in Taegu by interviewing 143 employees in the sewing department. The result of this dissertation can be summarized as follows; 1. When it comes to the division of task in the sewing department, one team is composed of chairpersons (33.5%), assistant members (27.4%) and sub-assistant members (26.6%). The inspection of commodities as well as the enhancement of work on ironing for elaboration was divided as completion (12.6%) and finally the forms of task were made up of design sampling team (49%) and contracting team (51%). 2. Among the needle workers, as many as 60% employees had received technical education, which was by means of being passed down from the predecessors (81.6%). In terms of the period of education, from 2 to 5 years topped the list. The contents of education comprise patterning, sewing (65.2%) and ironing (20.3%). 3. The department of design takes charge of the report on working directions up to 88.2% and the working directions were used by 69.9 % of technicians. The directors of working conditions and methods were chiefs of designing department (37.7%) and those of sewing department (30.8%). The factors of defective goods were low-quality materials (50.0%), the deficiency in skills of workers. In terms of methods for preventing defects, technical education of workers, standardization of task and investment for factory automation were suggested. 4. As for their perception of present work, most of employees (80%) look upon it as a way of earning a living and 11% of them wanted to derive many things from their work. 59.2% of workers were satisfied with the product. When it comes to the incentive system provided by company, 67.0% responsed that it was not bad, and 23.9% evaluated it as 'satisfactory'.

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개인소비가치가 글루텐 프리 가공식품에 대한 태도와 구매의도에 미치는 영향 (The Influence of Consumption Values on Attitudes and Purchase Intentions of Consumers towards Gluten-free Products)

  • 정진혁;김혜진;윤혜현
    • 한국식품조리과학회지
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    • 제33권2호
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    • pp.218-227
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    • 2017
  • Purpose: This study examined the influence of the consumption values on the attitudes and purchase intentions of consumers towards gluten-free products and compared consumption values, attitudes and purchase intentions according to the degree of health consciousness of the consumer. Methods: The data was collected from July 20, 2016 to August 2, 2016 through a questionnaire survey from three hundred and six consumers who had knowledge of gluten-free products. The data was analyzed by factor analysis, reliability analysis, multiple regression analysis, and an independent sample t-test using the SPSS program. Results: The regression results showed that the exploratory value (p<0.01) had a negative influence on the attitudes, and the functional value (p<0.001) and emotional value (p<0.001) had a positive influence on the consumers' attitudes. In addition, the attitudes (p<0.001) toward gluten-free products had a positive influence on the purchase intentions. Finally, the high health consciousness group answered with a significantly higher score on the consumption values, attitudes and purchase intentions than the lower group. Conclusion: These results highlight the causal relationship among consumption values, attitudes, and purchase intentions of consumers towards gluten-free products, and can provide a basic understanding of gluten free products regarding both marketing strategy and consumers' needs. The potential implications for gluten-free products manufacturers, limitations and future research directions are also discussed.

패션제품 대여 서비스 이용자의 구매의사결정과정과 의복 쇼핑성향에 관한 탐색적 연구 (An Exploratory Study on Purchase Decision Making Process and Clothing Shopping Orientation of Fashion Products Rental Service Users)

  • 이지윤;신은정;고애란
    • Human Ecology Research
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    • 제56권6호
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    • pp.555-571
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    • 2018
  • This study identified the characteristics of fashion rental service users as well as analyzed their purchase decision-making processes. A qualitative investigation was conducted through in-depth interviews with 13 women in their 20s-30s who have experienced renting fashion items due to a high interest in fashion. The results of the study are summarized as follows. The need recognition stage analyzed ventilation by mass media, SNS impact, curiosity, saving shopping time and money, awareness of situational necessity, and creation of various styles. The information search stage analyzed how users obtained information from 2 different sources of nonmarketer-dominated sources and marketer-dominated sources. The pre-purchase stage analyzed the evaluation of alternatives in which study participants used 2 evaluation criteria for fashion rental services and fashion rental items. The purchase stage analyzed how participants wait and select desired items (when receiving the notification of rentable items) or select alternative products. The consumption stage examined the usage frequency and usage method. The study divided the post-consumption evaluation stage into 2 categories for evaluation: personal feelings and service. The post-consumption behavior stage analyzed how participants displayed WOM, eWOM and purchase rental product behavior. Clothing shopping orientation of study participants is displayed in 5 dimensions of brand-seeking propensity, individuality-seeking propensity, economic efficiency-seeking propensity, rationality-seeking propensity, and pleasure-seeking propensity. This study identified three main characteristics in the study participants: interest in the fashion, favorable attitude toward used fashion items, consciousness of others.

The Effect of Emotional Certainty on Attitudes in Advertising

  • Bok, Sang Yong;Min, Dongwon
    • Asia Marketing Journal
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    • 제14권4호
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    • pp.57-75
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    • 2013
  • It is a well-established theory that emotion is influential in cognitive processing. Extensive prior research on emotion has shown that emotional factors, such as affect, mood, and feeling, play as information indicating whether he or she has enough knowledge. Most of their findings focused on the effect of emotional valence (i.g., one's subjective positivity or negativity related with the emotion). Recently, several studies on emotion suggest that there is another dimension of emotion, which affects the type of cognitive processing. The studies argue that emotional certainty facilitates heuristic processing, whereas emotional uncertainty promotes systematic processing. Based on the findings, current study examines the effect of certainty on attitudes and recall. Specifically, the authors investigate the effect of certainty on how much effort individuals use to process advertising information and how certainty affects attitude formation toward the advertised product. The authors also focus on recall to clarify the working mechanism of certainty on attitudes, because recall performance reflects the depth of information processing. Based on previous findings, the authors hypothesize that uncertainty (vs. certainty) leads to more favorable attitudes as well as better recall, and conduct an experiment using a fictitious advertisement with 218 participants. The results confirm the predicted effects of certainty only on attitudes not recall. A possible explanation of this discrepancy between attitudes and recall lies in the measurement method, unaided recall. To rule out this possibility, the authors perform an additional analysis with the participants who recall any correct information of the target advertisement. The results show certainty has a negative effect on both attitudes and recall. A bootstrapping test reveals that recall mediates the effect of certainty on attitudes. This result confirms that certainty decreases elaboration, which in turn leads to less favorable attitudes relative to uncertainty. Additionally, our data shows the association among certainty, recall, and attitudes by showing the indirect effect of certainty on attitudes via recall. This research encourages practitioners in the field to emphasize that they should focus on target audiences' emotional certainty before they provide the persuasive message, by showing that uncertainty promotes effortful processing, which in turn leads to better memory and more favorable attitudes.

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Perceptional Change of a New Product, DMB Phone

  • Kim, Ju-Young;Ko, Deok-Im
    • 마케팅과학연구
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    • 제18권3호
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    • pp.59-88
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    • 2008
  • Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

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중국인의 타인의식형 집단문화와 위조명품 브랜드 구매행동 (The Influences of Chinese Interpersonal Culture on Counterfeit Brand)

  • 김주호
    • Asia Marketing Journal
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    • 제13권2호
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    • pp.27-48
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    • 2011
  • 불법 위조품은 아이디어를 내어 제품을 개발하고 투자하는 건전한 기업에 손해를 입히고 신제품 개발에 의지를 꺾는 등 사회적으로 큰 해악을 끼치고 있다. 특히 중국의 경우, 경제 성장과 동반 성장한 위조품의 규모와 내용 때문에 중국 위조품은 세계적인 문제가 되었다. 위조품은 판매자나 구매자나 모두에게 문제가 있다. 그러나 본 연구는 위조품거래 참여자 중 위조품을 구매하는 소비자에 초점을 맞추어 중국의 시장 환경에서 위조품을 구매하는 중국소비자를 대상으로 문화를 포함한 가치체계적인 관점에서 이해하고 분석하였다. 연구결과는 예상했던 것처럼 중국 소비자의 경우, 집단에 의해 영향을 받는 성향이 큰 소비자일수록 제품의 소비를 통해 자신의 가치를 알리는 명품에 대한 인지도가 높았다. 그리고 제품에 대해 인지도가 높을수록 제품에 대한 관여도도 높았으며, 관여도가 높은 소비자일수록 진품을 구매하는 경향이 높았다. 그리고 진품을 선호하는 소비자가 오히려 위조품도 선호한다는 의외의 결과도 보여 주었다. 본 연구에서 집단에 의해 영향받는 정도, 인지도, 관여도는 명품위조품의 구매행동을 설명하는 중요한 변인임을 확인하였다. 이는 중국의 문화가 유교의 영향을 받아 인간의 상호관계 속에서 사회적 지위, 신분을 과시하고자 하는 문화 현상 속에서, 명품을 소비하는 행동으로 이어지고 있으며 이러한 인식 중에 일부 왜곡된(윤리의식 부재로)인식이 위조품의 구매로 이어지고 있다고 말할 수 있을 것이다. 본 연구 결과는 위조품이 소득이 낮은 소비자가 위조품을 소비할 것이라는 인식이 틀렸음을 의미한다. 위조품은 오히려 진품의 가치를 알고 있는 소비자들에 의해 구매가 이루어지고 있으며, 이러한 경우 가격의 높고 낮음은 절대 가격이 아니라 소비자가 제품을 어떻게 인식하고 있느냐에 의해, 즉 소비자가 느끼는 가치에 의해 결정된다는 사실을 확인하였다. 이는 위조제품의 구매는 가격보다 비가격요인이 더 영향을 미친다는 기타 연구결과와도 일치한다. 위조품은 자국 내의 문제에 국한되는 것이 아니라 글로벌 시대에 전 세계 유통질서를 어지럽혀 세계 여러 나라와 통상마찰을 일으키고 국가 신용도에도 악영향을 줄 수 있는 매우 심각한 사안이다. 그런 의미에서 세계 위조품 시장에서 중요한 역할을 하고 있는 중국, 그리고 중국의 위조품 소비자를 대상으로 위조품의 구매과정을 이해한 본 연구의 결과는 위조품과 관련된 중국 소비자의 의사결정과정을 이해하였다는 것 뿐만 아니라 기업의 마케터와 정책입안자에게 도움이 될 것이다.

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SNS 쇼핑정보의 레이아웃 프레이밍 연구: A-D 관점에서 (The Effect of Layout Framing on SNS Shopping Information: A-D Perspective)

  • ;;이동석;김귀곤
    • 산업융합연구
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    • 제21권11호
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    • pp.1-12
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    • 2023
  • 최근 SNS의 폭발적인 인기에 힘입어 SNS 마케팅의 활용이 중요해지고 있으며, 이 과정에서 SNS 레이아웃의 Image 와 Caption 순서의 중요성도 커지고 있다. 이에 본 연구는 SNS 레이아웃의 이미지와 텍스트 순서가 사용자 태도에 어떠한 영향을 미치는지를 살펴보기 위해 진행되었다. 본 연구를 위해 대구·경북에 거주하는 일반인과 대학(원)생들 350명을 대상으로 설문조사를 실시하였다. SPSS 21.0 프로그램을 이용하여 PROCESS, 회귀분석, t-test를 진행하였다. 연구 결과, Image First 레이아웃이 Caption First 레이아웃에 비해 접근성이 높은 것으로 확인되었으며, Caption First 레이아웃이 Image First 레이아웃에 비해 진단성이 높은 것으로 확인되었다. SNS 레이아웃이 사용자 태도에 미치는 영향에 대한 3가지 경로의 매개효과를 검증하였다. SNS 레이아웃이 사용자 태도에 미치는 영향에 진단성과 유용성이 매개하는 경우와 접근성, 진단성 및 유용성이 매개하는 경우의 간접효과를 확인하였다. 두 경우 중 진단성과 유용성의 매개효과가 더 높게 나타났다. 또한 접근성이 진단성에 미치는 영향은 관여도가 낮은 경우보다 높은 경우 더 높게 나타났다.

농산물(農産物) 수입개방(輸入開放)과 소비자(消費者) 의식(意識) - 大邱(대구).경북지역(慶北地域) 소비자(消費者)들에 대한 사례조사(事例調査)를 중심(中心)으로 - (The Consumers' Consciousness toward the Import Liberalization of Agricultural Products - A peculiar case study about Consumers in Taegu.Kyungpook Area -)

  • 이호철;유병규;김두한
    • Current Research on Agriculture and Life Sciences
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    • 제9권
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    • pp.71-86
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    • 1991
  • This study has tried to illuminate a shocking phenomenon, the import liberalization of agricultural products in the aspect of Consumer consciousness. It has been applied that Table Analysis by using computer programming for instance-MINITAB, and Correlation Analysis and Multiple Regression Analysis, things like that. The results of this study are as follows; 1. Comparing domestic and imported stuffs, Comsumers came to awareness that domestic products superior to foreign's in the cases of the degree of freshness, taste and pollution damage, in the meanwhile, inferior to the cases of price and wrapping. Food self-supplyment is considered as one of the most important things of all, moreover, by most comsumers and health food and conventional food are favored by high class people. 2. Bying imported stuffs could clearly be fatal blow to our agriculture is fully recognized among consumers, what is more, there would only be doomed to our agriculture, too. 3. The most mass-purchasing imported stuffs by consumers illustrates in order; Beef, Banana, Coffee and Tabacco etc. The most significant elements why consumers buy foreign product is that the prices of them are relatively lower than those of ours. Besides, the next causes lies to non-producing stuffs and curiosity. 4. It must've been generally conceived by most consumers that Open-the-market-policy has been progressed for USA's repression and our monopolistic capital. Therefore, they demand that our market should be contained against unadviciable wave, moreover, keep paying attention to the policy how it will work to protect Korean agriculture. 5. Consumer attitude toward buying imported agricultural products is double-faced, Never-buy occupied only 24.4 % among respondents, but overwhelming respondents say non-producing stuffs can be obtained selectively. In this case, however, never-buy-movement would be backed by consumers in proportion to their educational background. 6. Various consumer minds surrounding Open-the-market-situation, in the end, has been analized econometrics through eleven variables to approach accurate fulfillments.

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만족도와 재구매 간 관계에 있어서 상황적 영향의 조절효과에 관한 연구 - 인지 종결 욕구와 일시적 자아 해석의 조절효과를 중심으로 - (The Moderating Role of Need for Cognitive Closure and Temporal Self-Construal in Consumer Satisfaction and Repurchase Consistency)

  • 이민훈;하영원
    • Asia Marketing Journal
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    • 제11권4호
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    • pp.95-119
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    • 2010
  • 최근 들어 소비자의 만족과 재구매 행동 간 불일치성에 영향을 미치는 조절변수 탐색 연구가 다수 진행되었다. 그러나 이들 연구는 주로 소비자의 인구통계적 특성 및 사회경제적 특성에 치중하여 소비자 내면의 심리 관점에서 만족과 구매 후 행동 간 상응성을 설명해내지 못하는 한계가 있었다. 따라서 본 연구에서는 만족과 재구매에 영향을 미치는 중요한 상황적 요인으로서 인지 종결 욕구와 일시적 자아 해석의 역할을 가정하고 두 개의 실험을 통해 이를 규명했다. 우선 소비자의 일시적인 심리 상태에 영향을 미치는 중요한 상황적 요인으로서 최근 심리학계에서 많은 학자들로부터 주목받고 있는 인지 종결 욕구의 개념을 구매의사결정에 직면한 소비자 입장에 새롭게 적용하여 그 역할을 입증했다. 구체적으로 인지 종결 욕구가 높은 상황에서는 가능한 한 신속한 의사결정을 내리고자 하므로 새로운 대안 탐색을 회피하고 기존 대안을 반복 선택할 가능성이 증가했다. 또한 소비자에게 일시적으로 유발된 자아 해석을 만족과 재구매 행동 관계의 주요 조절변수로 가정하고 이를 규명했다. 즉, 일시적으로 독립적 자아 해석 상황에 처하게 되면 상호의존적 자아해석 상황에 처했을 때보다 재구매 행동이 강화될 수 있음이 확인되었다. 독립적 자아 해석 상황에서는 자신의 만족 경험과 판단을 신뢰하여 기존 대안을 지지할 가능성이 높지만, 상호의존적 자아 해석 상황에서는 내집단과의 우호적 관계를 자기 자신의 판단 이상으로 중시하는 경향이 있으므로 의미있는 주변인의 추천에 동조하여 전환행동을 할 가능성이 높아지기 때문이다. 본 연구의 결과는 고객 만족을 넘어 충성 고객화를 위해 고심 중인 기업들에게 근본적인 해결책을 제시하는 실무적 의의가 있다. 단순한 만족이 충성도로 발전하는 과정에서 영향을 미치는 상황적 원인을 규명해낸다면 이를 진정한 충성도 배양에 도움을 주는 방향으로 작동시키면 되기 때문이다.

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