• 정보교육학회논문지
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• 제16권1호
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• pp.81-89
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• 2012

스마트러닝 품질은 전통적인 교육보다 복잡하고 다양한 요인으로 구성된다. 본 논문에서는 스마트러닝 품질을 콘텐츠, 시스템, 서비스측면에서 살펴보고 문헌연구와 표적집단면접법(FGI)에 의해서 스마트러닝 품질요인을 분류하였다. 설문조사는 리커트식 5점 척도에 의하여 사용자들이 품질요인의 만족도와 중요도를 상대적으로 평가하도록 하였다. 설문지는 39문항으로 구성하였으며 불성실하게 응답한 설문지 8부를 제외하고 112부가 최종분석을 위하여 활용되었다. 수집된 데이터는 SPSS 18.0을 활용하여 통계적으로 분석되었으며, 실증적 검증을 위해서 중요도-만족도 분석이 활용되었다.

• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.195-203
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• 2019

The study aims to identify Service Quality factors that affect purchase decision on Click and Collect service through the mediating variable of customer emotions at Mobile World stores in Ho Chi Minh City. This study employs a mixed methods research design. Data were collected through online self-completion questionnaire distributed to 316 customers who used to experience Click and Collect service at the Mobile World stores in Ho Chi Minh City, Vietnam. The theoretical model was tested through two-stage regression analysis (PATH model). The findings show that factors of service quality such as Reliability, Responsiveness, Assurance, Empathy, Tangibility, and Emotions affect the decision to purchase online and receive products directly at Mobile World stores in Ho Chi Minh City. Responsiveness and Assurance have a significant positive impact on the customer's emotions. Consequently, these factors should be considered and addressed when conducting multi-channel services. Obviously, employees must first be trained to be able to deliver the promise of the retailer to their customers. Based on the results of the study, the authors provide managerial implications for retailers in Vietnam in the multi-channel retail environment to develop Click and Collect at retail stores across the country and the world.

• 의학교육논단
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• 제15권1호
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• pp.1-8
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• 2013

Outcome-Based education (OBE) is reviewed from the institutional perspective. The demand for and international trends in OBE are briefly examined and several term related to OBE, especially educational objective and program outcomes (POs), are introduced. It is stressed that systems for continuous quality improvement and quality assurance should be established to ensure the maintenance of the OBE system. Because the criteria for accreditation contain a criterion regarding the quality assurance related to program outcomes, several critical issues are considered regarding the POs themselves and the reduction of the POs. The core value of OBE is not only to provide appropriate education services to students to prepare them with the minimum skills and abilities for advancing their professional service, but also to guarantee the quality of graduates. In addition, the educational program should be continuously improved by employing the evaluation results acquired during the operation of the OBE systems. It is certain that an OBE system is one important aspect of student-centered education.

• 정보보호학회논문지
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• 제21권4호
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• pp.137-147
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• 2011

인터넷과 방송 통신과의 융합으로 IPTV서비스가 제공되면서, 사용자는 멀티미디어 콘텐츠를 시간에 상관없이 이용할 수 있게 되었다. 또한, 기존의 단방향 서비스에서 양방향 서비스로 변화하면서 사용자에게 좀 더 효율적이고 유용한 서비스 제공이 가능하게 되었다. 그러나 기존의 IPTV 서비스가 단말에 설치된 셋톱박스를 통해 멀티미디어 콘텐츠를 제공하면서, 개별적 사용자 인증이 이루어지지 않아 개별적 서비스에 한계점이 나타났다. 또한 셋톱박스가 방송 통신 사업자마다 달라 서비스 변경 시 호환성 문제도 대두되었다. 따라서 본 논문에서는 개별적 사용자 인증 및 서비스 호환성 향상을 위한 셋톱박스 가상화를 통한 향상된 IPTV 사용자 인증 시스템을 제안한다.

• 품질경영학회지
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• 제45권1호
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• pp.129-138
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• 2017

Purpose: This research aims to analyze the service process of corporate courier services in order to offer service providers possible directions for adaptation of new technologies and assurance of better quality services. Methods: Through the analysis on the parcel service process of company Y by applying service blueprinting method, the overall process and failure service points of corporate courier services can be recognized and investigated. Next, the several newer technologies, augmented reality glasses, exoskeleton, and drone are applied to the service process of company Y as they are suggested by the literature review and referenced to DHL's report on the Fourth Industrial Revolution. Then, service options to overcome the service failure points to improve the service process can be produced. Results: The parcel service process of the company Y is utilized as a hub-and-spoke structure by having distribution and delivery centers which separates customers into two types, ones using the total services and the others only using the delivery service. In addition, the main cause of the service failures is determined that it is due to the limited working hours of delivery centers compared to the workload. Conclusion: This research contributes in better understanding of corporate courier services and providing information for benchmarking. An empirical research on the costs and the efficiencies of applying the new technologies is suggested for the further improvement in the processes of corporate courier services.

• 디지털산업정보학회논문지
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• 제19권2호
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• pp.39-46
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• 2023

The rise in popularity of cloud services has brought about a heightened concern for security in the field of cloud computing. As a response, governments have implemented CSAP(Cloud Security Assurance Program) to ensure the security of these services. However, despite such measures, the emergence of various security vulnerabilities persists, resulting in incidents related to cloud security breaches. To address this, the utilization of Common Vulnerabilities and Exposures (CVE) has been proposed as a means to facilitate the sharing of vulnerability information across different domains. Nevertheless, the unique characteristics of cloud services present challenges in assigning CVE IDs to the diverse range of vulnerabilities within the cloud environment. In this study, we analyzed how CVE can be effectively employed to enhance cloud security. The assignment of a CVE ID is contingent upon the fulfillment of three rules in the Counting Decision and five rules in the Inclusion Decision. Notably, the third rule in the Inclusion Decision, INC3, clashes with the nature of cloud services, resulting in obstacles in assigning CVE IDs to various cloud vulnerabilities. To tackle this issue, we suggest the appointment of designated individuals who would be responsible for overseeing specific areas of cloud services, thereby enabling the issuance of CVE IDs. This proposed approach aims to overcome the challenges associated with the unique characteristics of cloud services and ensure the seamless sharing of vulnerability information. Information sharing regarding vulnerabilities is crucial in the field of security, and by incorporating cloud vulnerabilities into the CVE system, this method can contribute to enhancing the security of cloud services.

• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.823-829
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• 2020

In this competitive era, it has become a prerequisite for the financial firms providing banking services to understand and meet the customers' needs and demands to remain competitive in today's market environment. Without satisfying the customers, banking business cannot stand alone. To satisfy customers, it is often recommended to provide better quality banking services to the bank customers. Providing quality banking services has become a prime strategic tool for the banking sector nowadays. Therefore, the study investigates the effect of various dimensions of service quality of banking service on customer satisfaction in a developing country, Bangladesh. A total of 212 walking Bangladeshi banking customers participated in this research. A structured questionnaire was developed based on past research. SPSS is utilized for analysis and Likert scale was used in this study. Internal consistency of all items was found correct and a total of seven hypotheses were proposed. For testing, a 5% significance level is considered for acceptance of hypothesis. The findings show that, except employee competency, all other variables such as reliability, assurance, tangibles, responsiveness, empathy, and access to service have positive influence on customer satisfaction. The study provides policy implications for the management boards of the banking sectors.

• 유통과학연구
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• 제13권11호
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• pp.93-100
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• 2015

Purpose - The objective of this research is to investigate whether national culture influences consumers' service evaluations. The services industry is receiving increasing attention from academia and practitioners as its position grows in global markets. Standardization or localization is a traditional managerial decision in global business. As the boundaries of services expand across national borders, firms are required to decide whether to standardize services or adjust to local needs. Though it is imperative to reflect global perspectives in marketing theories, these perspectives are mostly based on Western conceptualization of the world. Through a comparison of consumer groups from two culturally remote countries, service quality evaluation mechanisms are examined based on similar stimuli. The study tries to expand service marketing perspectives across national borders. Research design, data, and methodology - Eastern and Western countries are known to be culturally distinct. One Eastern and one Western country were chosen: an Anglo-Saxon country (the U.S., England, and Australia) and South Korea. In Hofstede's cultural dimensions, the differences between the two are pronounced. The Anglo-Saxon based countries share many similarities. Samples of the same sites are targeted. Questionnaires using a service quality scale (SERVQUAL) and a customer satisfaction scale were distributed. Utilizing Hofstede's typology of culture, the service evaluation mechanisms of the respondents from the two groups are evaluated. Three hypotheses are proposed from the review of the literature. These are service evaluation habits, importance of service quality dimensions for the individualistic/collectivistic countries, and strong/weak uncertainty avoidance cultures. Consumers from the individualistic countries are considered to care about themselves and demand a higher level of responsiveness and assurance. On the other hand, consumers from high uncertainty avoidance cultures are assumed to rely more on tangible questions of service quality, as these are the only predictable service quality indicators. A t-test and regression analysis are applied to validate the constructs. Results - The respondents from the Anglo-Saxon countries are more generous on service evaluations than Koreans. Researchers have indicated that Americans tend to give higher service evolution scores than European, Mexican, and Korean counterparts. The tendency is the same here. The sample from Anglo-Saxon countries demonstrated higher service evaluation scores on every dimension of SERVQUAL. For the second hypothesis, the respondents from the collectivistic culture rely less on core service dimensions (assurance and responsiveness) due to their tendency to place more value on group harmony than individual interest. However, the third hypothesis was not validated. Conclusions - The study attempted to expand the scope of service marketing to reflect cross-national perspectives. Service quality is known to have a strong influence on customer satisfaction and loyalty behavior. However, this research demonstrated that individuals from different cultural territories respond heterogeneously to the same stimuli. Scholars argue that national cultures are main factors in such deviated behavior. Scholars and global managers should be aware of differences in consumer value judgment mechanisms such as satisfaction, expectations, and perceptions.

• 가정간호학회지
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• 제8권2호
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• pp.148-158
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• 2001

Purpose: This study is to investigate the attitudes on the Home Health Care among the physicians and nurses in P University. Method: Data were gathered from 71 physicians and 264 nurses. working at P University Hospital. from May 1 to May 15, 2001 and analyzed using descriptive statistics and Fisher exact test. Results: 1) As to the previous information about home health care program, those who have been familiar to it were 100% of physicians, and 99.6% of nurses, and 39% of the physicians and 66.1% of the nurses. were found to have responded with right answers, 2) As to the acceptance of the home health care program, 87% of physicians and 98.5% of nurses were found to be positive and there showed a significant difference(p= .019), 3) The main reasons for accepting the system were: the alleviation of the family burden of time, the maintenance of continuity of care, and the reasons for opposing the system were incomplete legal assurance. the possibility of providing illegal medical services. 4) The physician's intention rate of patient referrals to home care program reveled 49.2%. 5) According to the services related to Home Health Care. the orders of acceptance rates were medical tests related services (77.8%, 92%); therapeutic nursing interventions(69.0%, 88.2%): and services for medication(68.3%, 82.5%) among physicians and nurses. respectively. Conclusion: For the stabilization and successful implementation of home health care system. it should be accompanied with education for physicians about home care. setting specific laws and regulations for home care. legal assurance of home care business. outcome research for home care recipients. and support systems of hospital administration.

• 대한방사선기술학회지:방사선기술과학
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• 제33권4호
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• pp.387-394
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• 2010

보건의료 분야에서 방사선은 의료기기 등의 멸균을 목적으로 빠르게 기존 방법을 대체하고 있으며 국제적으로, 정립된 엄격한 품질기준을 적용하고 있다. 방사선 멸균의 품질관리는 조사된 제품의 흡수선량이 요구 조건 및 기준에 부합하고 있음을 보증하는 것인데, $Co^{60}$ 동위원소를 이용하는 감마선 조사와는 달리 기계 전기적 방법에 따른 전자빔 조사는 더욱 많은 공정인자에 대해 기술적인 접근 방법이 필요하다. 국내에서는 2000년대 초반부터 전자빔 가속기의 보급이 시작되어 연구 및 산업분야에 이용되고 있으나 국제적 품질체계에 부합한 흡수선량의 품질에 관련된 연구는 매우 미흡한 실정이다. 서울방사선서비스는 2008년 10 MeV, 8 kW 사양의 대단위 전자빔 조사시설을 설치, 운영하기 시작하였는데, 전자빔 가속기, 제품운송장치, 안전장치, 기록관리 및 하위 구성장치가 통합시스템을 구성하여 우수제조기준에서 요구하는 공정품질 및 제품추적이 가능하도록 설계되었다. EN ISO11137로 대표되는 국제 표준의 이행을 위해서는 표준이 의도하는 바를 정확히 이해하고 장치의 설계기준부터 운영단계 별로 요구되는 품질시험을 정해진 절차 및 기준에 부합하도록 수행하여야 한다. 본 연구에 사용된 조사시설의 설계 시방을 제시하고 이를 구현하는데 필요한 핵심 장치의 설계 기준 및 특징에 대해 소개하였다. 또한 흡수선량 품질보증이라는 목적을 달성하기 위해 다양한 공정인자에 대한 품질시험결과를 제시하고 제시된 기준과 비교, 평가하였다.