• 한국과학교육학회지
• /
• 제32권3호
• /
• pp.415-427
• /
• 2012

In this study, we conducted preliminary survey, diagnostic test and in-depth interview in order to study Korean pre-service chemistry teachers' understanding on entropy and investigate how Korean pre-service chemistry teachers deal with the natural phenomenon which is related to entropy conceptions. Firstly, as a result of the preliminary survey, it was found that pre-service chemistry teachers strongly recognized entropy as the degree of disorder. Secondly, the diagnostic test showed pre-service chemistry teachers were mostly confused about whether the entropy of the universe increases during a spontaneous change, and they had a tendency to interpret the natural phenomenon related to entropy change as the change of disorder. Finally, during in-depth interview, after we explained entropy change in all diagnostic test questions with the concept of microstate, pre-service chemistry teachers revealed a better understanding about entropy. Through this research, pre-service chemistry teachers had an opportunity to reflect on their deficiencies of entropy conceptions, which will ultimately help students to approach the concept of entropy more correctly.

• 대한가정학회지
• /
• 제49권4호
• /
• pp.51-65
• /
• 2011

In order to find out better policy strategies for public nanny service, this study tried to find out the characteristics and the major problems of this service based on 24 in-depth interviews and 7 focus group interviews with nannies, beneficiaries, managers, and public agents. Research findings showed that public nanny service was effectively filling the gap between nursery care services and parent's care services(especially who are both working). Also, this service provided tailored support to parents who have urgent or unexpected problems which prohibit them from properly caring their children. Especially this service effectively worked for temporary needs of caring young children. This study proposes these two strategies as follows: First, the beneficiary selection criteria should be updated. Second, the level and types of available time should be raised to fit the diverse needs of parents.

• 한국콘텐츠학회:학술대회논문집
• /
• 한국콘텐츠학회 2004년도 춘계 종합학술대회 논문집
• /
• pp.82-93
• /
• 2004

본 연구는 고객서비스에 관한 기본적인 이해와 함께 관광산업에 있어서의 성공적인 고객서비스의 제공을 위한 전략 및 고객서비스의 실패에 따른 회복전략을 이론 및 사례를 통해 살펴보고자 하였다. 고객만족의 경영시대에 기업의 경쟁력 확보를 위해서는 고객서비스의 핵심을 파악하고, 고객서비스에 있어 고객을 기준으로 생각하고, 준비하고, 제공함으로써 고객만족을 달성해야만 한다.

• 대한수의사회지
• /
• 제34권6호
• /
• pp.389-395
• /
• 1998

Investigation of contagious equine metritis(CFM) in 497 imported horses from several countries during 1997 was performed, and one strain of Taylorella equigenitalis was isolated from a chinese horse. To identify, we studied on the biochemical properties a

• 한국항만경제학회지
• /
• 제22권1호
• /
• pp.125-149
• /
• 2006

The main purpose of this study is to develop new measurement device of the quality of terminal service, applying the existing research output of service marketing to the specific industrial aspect of container terminal. Especially we tried to help marketing managers present the points of effective marketing strategy with each dimension of service quality. To achieve this aim, we defined the service quality demensions of container port as the following three ones; the internal, the external, and the interactive qualities. The applied measuring instruments could be divided into three dimensions by carrying out factor analysis. Additionally, by analyzing the relative effects of the three dimensions of service quality on customer satisfaction, we found that the relative importance are as follows; interaction quality>internal quality> external quality. We confirmed that the three dimensions of service quality could affect customer loyalty and information, through customer satisfaction.

• 한국주거학회논문집
• /
• 제18권5호
• /
• pp.143-150
• /
• 2007

The purpose of this research is to example the general trend of the service environment evaluation of the silver town and classify based on the service environment evaluation to suggest a effective method and alternatives fur development companies. The survey population of this study focused on 40s and 50s' middle aged both genders living in the Seoul and national capital region, we used random sampling method. The analytical methods used in this study were frequency, mean, standard deviation, factor analysis, Chi-Squae analysis, ANOVA, cluster Analysis, post-hoc estimation (Duncan test), To verify the reliability of each measure, Cronbach's alpha coefficient was used. As a result of classifying the environment evaluation elements, it was classified into 5 groups for the differentiating strategy on each group. The groups are: life support service type, medical and health support service type, cultural support service type, indifference type, and food support service type.

• 대한수의사회지
• /
• 제37권5호
• /
• pp.457-461
• /
• 2001

A 8 month old, female Domestic Shorthair cat with long-term signalment of anorexia, lacrimation, uveitis and coughing was submitted to the Pathology and Diagnosis Reference Division, NVRQS, Korea, for necropsy. Main gross lesions were characterized by asc

• 한국항만경제학회:학술대회논문집
• /
• 한국항만경제학회 2006년도 국제학술대회
• /
• pp.291-309
• /
• 2006

In order to obtain and maintain competitive advantage, under rapidly changing maritime environment, liners should make efforts to reinforce their logistics service capabilities. Most of all, for this, shipping lines should accurately recognize and evaluate their logistics service attributes. In the present research, various logistics service attributes for ocean carriers were selected from previous studies and the observed data for 6 main service attributes were collected through a questionnaire survey to 31 maritime experts. Moreover, shipping lines' relative logistics service capabilities were measured by an additional survey process. The comparative gravity between core evaluation factors were measured by AHP technique and the relative capability levels of 2 Korean liners and 5 foreign shipping companies were assessed by utilizing a fuzzy model. The empirical result presents that Korean liners are superior at customer service capability but inferior at freight rate competitiveness. This research shows that Korean liners are ranked at high position for overall logistics service capabilities and focusing on the differentiation strategy but not on the cost related strategy.

• 한국콘텐츠학회논문지
• /
• 제17권3호
• /
• pp.382-399
• /
• 2017

본 연구는 레저서비스 환경에서 서비스경험, 기업이미지, 서비스신뢰, 감정적몰입 및 서비스충성도 간 구조관계를 확인하고, 기업이미지와 서비스신뢰 및 감정적몰입의 인과적 역할을 설명하는데 목적이 있다. 이를 위해 SPSS 23.0 및 AMOS 20.0 통계패키지를 이용하여 구조방정식모형분석으로 연구가설을 검증하였다. 분석결과 첫째, 서비스경험은 기업이미지와 서비스신뢰에 영향을 주었지만 감정적몰입에는 영향이 없었다. 둘째, 기업이미지는 서비스신뢰와 서비스충성도에 영향을 주었지만 감정적몰입에는 영향이 없었다. 셋째, 서비스신뢰는 감정적몰입과 서비스충성도에 영향을 주었다. 마지막으로, 감정적몰입은 서비스 충성도에 영향을 주었다. 따라서 서비스제공자는 이용자가 인지적이고 감정적 측면에서 탁월한 서비스를 경험하게 하여 기업이미지를 높이고 서비스충성도를 구축해야 할 것이고, 또한 우수한 서비스경험으로 인해 이미 서비스신뢰가 높은 고객에게는 감정적으로 몰입하도록 동기부여 함으로써 서비스충성도를 높일 수 있는 마케팅전략을 계획하고 실행해야 할 것이다.

• 한국콘텐츠학회논문지
• /
• 제8권12호
• /
• pp.28-36
• /
• 2008

본 논문에서는 홈네트워크 환경에서 멀티미디어 서비스 사용자의 자유로운 이동을 보장하여 끊김 없는 멀티미디어 서비스 환경을 제공하기 위해 사용자 위치 및 서비스 정보 테이블 관리, 사용자 인식 기술을 활용한 서비스 이동성 기술 방안을 제안하고 있다. 제안방안에 대한 동작 및 성능을 검증하기 위해서 큐잉시스템 활용 수학적 분석과 테스트베드를 구축하여 실험하였다. 그 결과 제안방안에 의해 사용자의 위치이동 시 기존 이용하던 멀티미디어 서비스를 새로운 단말을 통해 끊김 없이 제공받을 뿐만 아니라 기존방안에 의한 서비스 지연 시간보다 짧은 서비스 지연 시간 내에 새로운 단말을 통해 서비스 이동을 완료하는성능을 나타냈다.