• Title/Summary/Keyword: Arts Management

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The Effect of Recovery Justice according to the Types of Service Failure on the Quality of a Customer-Brand Relationship (서비스 실패 유형에 따른 회복 공정성이 고객-브랜드 관계의 질에 미치는 영향)

  • Kim, Ki-Young;Park, Kyong-Tae;Baek, Jong-On
    • Culinary science and hospitality research
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    • v.15 no.4
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    • pp.273-285
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    • 2009
  • In order to find how the recovery justice from the service procedure and result failure affects the quality of customer-brand relationship, we conducted this study following pre research, its correction and supplement of the customers who experienced some service failures in food restaurant. We selected the best five brands in Korean food franchise in the rank of the sales on basis of data of Korean Food Restaurant Information in year 2009. The participants of this research were the people who live in Seoul metropolitan area and ever experienced any service failure within recent 6 months. Of the 500 copies of survey questionnaires distributed, 391 were used for the analysis. The method used for this analysis was the SPSS for WIN 12.0 program and the analysis such as technical statistics analysis, reliability analysis, research element analysis and regression analysis were applied. As a result, the service shortage factor which is one of the service process failures was confirmed to affect procedural justice and distributive justice. It has been confirmed that procedural justice and distributive justice are influenced by the hygiene deficiency which is one of the result failures. It was also found that the product factor affects distribution justice. As for the effect of the quality of recovery justice and a customer-brand relationship, procedural justice and distributive justice were found to affect the mutual dependency while procedural justice affects a familiarity.

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Quality Characteristics of Pan Bread Added with Citrus Mandarin Peel Powder (감귤과피 분말을 첨가한 식빵의 품질 특성)

  • Lee, Eun-Jin;Ju, Hyoung-Woog;Lee, Kwang-Suck
    • Culinary science and hospitality research
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    • v.18 no.1
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    • pp.27-39
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    • 2012
  • This study was conducted to examine the characteristics of bread quality as per addition rate of citrus mandarin peel powder since interests and concerns about healthy functional food have been increased in contemporary society. The result of mixogram from Mixograph showed that dough added with 3% citrus mandarin peel powder was suitable for baking quality. Stickiness of dough was decreased with addition of citrus mandarin peel powder. Compared with the controlled group, fermentation rate was decreased as the level of citrus mandarin peel powder increased while pH levels of dough and bread were significantly decreased. The TPA analysis showed that the hardness and adhesiveness levels increased as the level of citrus mandarin peel powder increased whereas springiness, cohesiveness and chewiness became decreased. Crumb fineness and elongation became higher as seen from the result of crumbScan. Volume and specific volume was decreased. The result of preference test presented that crumb color, texture, flavor and taste were the highest in the M3, which showed highest point in overall preference. In conclusion, M3 was the best in preference, taste and texture, thus determined as the optimal rate in association with the addition of citrus mandarin peel powder.

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Sensory and Mechanical Characteristics of Fish Patties according to the Addition of Soybean Powder (대두 분말 첨가량에 따른 어육 패티의 관능적.텍스쳐 특성)

  • Choi, Soo-Keun;Kim, Soo-Hee;Kim, Dong-Seok
    • Culinary science and hospitality research
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    • v.15 no.2
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    • pp.84-92
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    • 2009
  • Fish patty is a product spotlighted recently in the application area of functional food because its main ingredients are soybean and fish with various functions which make it highly digestible, tasty, rich with protein and calcium, and with low fat. Thus, in order to optimize fish patties, this study analyzed their water content, colors, texture and sensory characteristics according to the addition of soybean powder. As a result, water content and lightness decreased with the increase of the addition of soybean powder while hardness, elasticity, chewiness, and gumminess increased with the increase of the addition of soybean powder. Among sensory characteristics, taste, chewiness and texture were highest in S2, and in general evaluation, S2 received the highest score. Thus, S2 was found the most appropriate addition of soybean powder in making fish patties. Based on the results of this study, if fish patties to which soybean powder is added can be used in hamburgers and other food products for the diversity, functionality, and high quality of processed food products using soybean and fish, people's appreciation of hamburgers will be changed, and this will bring a new turning point to the consumption of hamburgers. Furthermore, it is believed that the development of healthy patty-type soybean powder products may resolve worries about fast food and quality-related and health-related problems in hamburger patties.

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A Study on Elementary and Middle School Teachers' Perception on the Application and Quality Management Plan of Science Curriculum according to the 2009 Revised Curriculum (2009 개정 교육과정에 따른 과학과 교육과정 적용과 질 관리 방안에 관한 초·중학교 교사의 인식)

  • Jeong, Eunyoung
    • Journal of Science Education
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    • v.36 no.2
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    • pp.354-368
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    • 2012
  • The purpose of this study was to explore the direction of application and quality management plan of science curriculum of elementary and middle school according to the 2009 revised curriculum. In order to do this, nationwide survey was administered. The subject was 126 elementary school teachers and 88 middle school science teachers. It was founded that teachers had negative opinion on the introduction of the grade cluster system. They considered that it was appropriate to link the contents of Science subject with Practical Arts(Technology Home Economics) subject by similar topic. Science classes were implemented without changing the number of class hours in most schools. They recognized the necessity of differentiated instruction in science classes, but they seldom applied the differentiated instruction. And they suggested that the teaching-learning materials, evaluation materials and contents be provided to apply the STEAM. This study designates the following strategic supports for the effective implementation of 2009 revised science curriculum; 1) the science teachers training program to provide useful information for understanding and teaching the 2009 revised science curriculum, 2) the teachers' community in the school, 3) the development and provision of the feasible STEAM plans.

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A Study on Obesity, Eating-out Behaviors, and Eating Habits among the Housewives in Busan and Gyeongnam Province (부산.경남지역 주부들의 비만도와 외식행동 및 식생활습관에 관한 연구)

  • Lee, Bok-Seup;Park, Young-Hee;Lee, Jong-Ho
    • Culinary science and hospitality research
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    • v.17 no.3
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    • pp.151-161
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    • 2011
  • The aim of this study is to investigate the relationships among obesity, eating-out behaviors, and eating habits in the housewives living in Busan and Gyeongnam Province. In order to analyze the data obtained from 249 housewives, SPSS statistical program 17.0 was used. Also, frequency, factors, $x^2$-test, and cluster analyses were conducted as well as one-way ANOVA analysis. The results of the analyses have shown that their average height was 160.75 cm, and their average weight was 57.51 kg. Their BMI was investigated resulting in normal weight being 56.6%, overweight and obesity 37.0%. Concerning the number of eating out opportunities a month, 65.5% said under four times. Their per capita cost of eating out was between 7001 Won and 11,000 Won, being 34.9%. The purpose of eating out was family occasions being 44.2%. Those who were accompanied by them were their family members. and relatives being 63.8%. Their favorite restaurants were public restaurants being 47.8%. It was investigated that they got the information about eating-out through their acquaintances being 79.1%. According to the results of the cluster analysis by the factor of their eating habits, Cluster 1 was named as Intermediate Eating Habits group, Cluster 2 as Not Good Eating Habits group, and Ouster 3 as Good Eating Habits group. There were significant difference (P<0.01) in the difference analysis between the three clusters and the eating habits factor. This study showed that 37% of housewives in the Busan and Gyeongnam area were classified as overweight and obese and needed to change their eating behavior. The reason why obesity in the age group of those over 51 was higher than those under 30 was their going through menopause.

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A Study on the Characteristics of Open Access in Korean Scholarly Journals: Focused on KCI Journals (국내 학술지의 오픈액세스 특성에 관한 연구: KCI 등재지를 대상으로)

  • Kim, Gyuhwan;Joung, Kyoung Hee
    • Journal of the Korean Society for information Management
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    • v.34 no.3
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    • pp.251-267
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    • 2017
  • This study aimed to analyze open access features of 1,890 Korean scientific journals registered in the Korea Citation Index (KCI). To this end, this study classified open access features of the target scientific journals into two main aspects, free access and free redistribution. The analysis results indicated that the target scientific journals had strong free access aspects. Based on websites, 67% of the target scientific journals allowed for free access without a login process and based on free database, 48% provided free access. On the other hand, the target scientific journals had weaker free redistribution aspects compared to their free access aspects. Only 14% of them offered the CC (creative commons) license. Another finding was that there were clear differences in open access aspects by academic field. Medicine, pharmacy, natural science, agriculture, fisheries, oceanography, and engineering had stronger open access aspects than humanities, sociology, arts, physical education, and interdisciplinary science. It appears that the difference was caused by the presence or absence of organizations supporting distribution of scientific journals of the fields concerned. To narrow the gap, it is recommended that the open access governance system is established to set up open access policies for Korean scientific journals regardless of academic fields and to support them.

A Study on the Interest in Hospice According to the Perception of Happiness (행복 인식에 따른 호스피스 준비의 관심에 관한 연구)

  • Chang, Kyung-Hee;Lee, Seo-Hui;Kim, Kwang-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.5
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    • pp.489-498
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    • 2018
  • The purpose of this study is to examine whether there is a difference in the awareness of death based on happiness (since attitude or way of life differs among the general public, depending on the perception of death), and to investigate whether there is a difference in the interest in hospices between a group with a high happiness index and a group with a low happiness index. A survey was conducted on 200 men and women aged over 20 who participated in a walking event held in a metropolitan city on April 22, 2017. The survey consisted of eight demographic items: gender, age, education, occupation, marital status, family cohabitation, religion, and health status. It included 29 questions regarding happiness and nine questions regarding the perception of death. For the statistical tests, a chi-square test, an independent sample t-test, correlation analysis, and canonical correlation analysis were performed on the items of the survey based on a happiness index. The results of the study showed that, for a suitable place for death, medical institutions was the highest score (46.3%) for the group with a low happiness index, and own house was highest (59.4%) for the group with a high happiness index. This was a significant difference. It is thought that management systems should be supplemented by professional manpower, educating people so as to increase the utilization rates of home-based hospice as a way for patients to die in a comfortable and familiar place because, for Korea, death is much more common in hospitals. It is also necessary to increase the awareness of death and to make effective use of hospices through individual and various other approaches, considering the demographics of the subjects.

A Study on the Structural Relationship between Benefit, Consumer-Brand Relationship and Brand Attachment (제품 편익과 소비자-브랜드 관계 및 브랜드 애착, 구전 간의 구조적 관계에 관한 연구)

  • Lim, Jae-Moon
    • Management & Information Systems Review
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    • v.29 no.1
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    • pp.117-144
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    • 2010
  • This paper planned to review positively the influence of leading variables - Functional benefits, Emotional benefits, Self-expressive benefits over Consumer-brand relationship, and the structural relationship between Consumer-brand relationship and Brand attachment, Word-of-mouse. For it, we verified our hypothesis utilizing Hierarchial chi-square analysis that was available to statistically verify the size between 2 paths out of Structural models As the result of research, Emotional benefits was more influential than Functional benefits in the formation of Consumer-brand relationship. Additionally, the influential difference between Emotional benefits and Self-expressive benefits was not found in the formation of Consumer-brand relationship. In other words, both Emotional benefits and Functional benefits were proved to have a positive influence on forming Consumer-brand relationship. On the other hand, Self expressive benefits played a more influential role than Functional benefit in the formation of Consumer-brand relationship. The fact was also proved that the higher the formation level of Consumer -brand relationship was, the greater positive influence over Brand attachment and Word-of-mouse Through the above results, it is more desirable to establish brand strategy for forming Consumer-brand relationship through Emotional benefits and Self expressive benefits rather than Functional benefits. Additionally, the Consumer-brand relationship formed by Value benefit is expected not only to get the level of attachment, showing like love, toward the brand deeper, but also to achieve the effect of positive, long term communication through voluntary Word-of-mouse.

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A Study on the Motives and Effects of Corporate Mecenat Activities (기업 메세나활동의 동기와 효과에 관한 고찰)

  • Park, Min-Saeng
    • Management & Information Systems Review
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    • v.28 no.3
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    • pp.117-140
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    • 2009
  • The purpose of this study is to investigate the effects of corporate mecenat activities, ultimately making more firmly established the theory of mecenat activities from the perspective of marketing. For the purpose, this researcher examined the motives of such activities and analyzed the current state and problems of those activities in Korea. In this study, the motives of corporate mecenat activities are largely classified into the improvement of corporate image, which is identified from the view of cultural investment, and direct corporate profits like tax favor, from the view of marketing. Regarding the effects of corporate mecenat activities, P. Kotler and J. Scheff suggested that in future, corporate supports to art would be the most remarkable part of marketing. In association, the Australian Foundation for Culture & Humanities and Arthur Andersen described the effects of corporate mecenat activities in form of cultural investment largely in terms of business, market and employees. In a similar vein, the Korea Business Council for the Arts classifies the effects of corporate mecenat activities largely into three, corporate legitimacy, market advantage and benefit to employees. In relation to corporate mecenat activities, now, the theory of mecenat which is established from the perspective of marketing is considered more persuasive than that which is provided from the perspective of philanthropy. For more corporate efficiency and effectiveness, in conclusion, it's needed to orient the theory of mecenat from the perspective of marketing.

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Influence of Food-Industry Workers' Emotional Labor on the Turnover Intention and Job Burnout: Moderating Effect of Job Satisfaction (외식업체 종사원들의 감정노동이 직무소진과 이직의도에 미치는 영향: 직무만족의 조절효과)

  • Kim, Kyung-Uk;Park, Young-Hee;Lee, Jong-Ho
    • Culinary science and hospitality research
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    • v.22 no.7
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    • pp.158-172
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    • 2016
  • This study engaged food-service industry workers in Busan (casual dining restaurants and buffets) to investigate the moderating effect of job satisfaction on the influence of emotional labor on turnover intention and job burnout. To accomplish the goal of this study, the statistical programs SPSS 21.0 and AMOS 21.0 were employed for frequency analysis, factor analysis, reliability, and confirmatory factor analysis of responses from f 278 respondents. An examination was conducted to prove the hypothesis based on a structural equation model. There are two sub factors of emotional labor, surface acting and deep acting. According to the result of this study, surface acting has a positive influence (+) on job burnout (exhaustion) while deep acting has a negative influence(-). In addition, job burnout showed a positive influence (+) on turnover intention. It has been revealed that job satisfaction has a moderating effect on the path from deep acting to job burnout. Having considered that job burnout of food-service workers in Busan was related to deep acting, one of sub factors of emotional labors, promoting deep acting appears to be the way of reducing both job burnout and the number of people with turnover intention. Therefore, it is necessary for restaurant owners and CEOs to implement employee training and improve employee benefits in order to promote the deep acting of their employees.