• Journal of the Korean Society of Clothing and Textiles
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• v.48 no.2
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• pp.254-268
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• 2024

Human agents are increasingly being replaced by chatbots. However, like humans, chatbots can also make mistakes in service delivery by failing to provide accurate answers to customer questions while research on service recovery has been highly focused on human employees. Recognizing the necessity of research on effective chatbot service recovery strategies, this study investigated the relationships among service recovery messages (courteous apology vs. humorous apology), perceived sincerity, recovery satisfaction, and continuous usage intention. An online experiment was conducted with the participants randomly assigned to one of two experimental conditions (courteous apology vs. humorous apology). After using the chatbot developed for this study, the participants completed a questionnaire. The analysis results revealed that, in comparison to the humorous apology, the courteous apology had a higher positive predictive effect on perceived sincerity, Furthermore, perceived sincerity and recovery satisfaction sequentially mediated the relationship between the chatbot's courteous apology and continuous usage intention. In conclusion, this study demonstrates that the courteous apology was a more effective approach as a chatbot service recovery strategy. This study offers insights into crafting recovery service messages for chatbots.

• Korean Journal of Environmental Biology
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• v.23 no.4
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• pp.390-397
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• 2005

The inhibition of cell recovery might be proceeded via either the damage of the mechanism of the recovery itself or via the formation of irreversible damage which could not be repaired at all. Both these processes may take place at the same time. Any of these possibilities would result in a decrease in both the rate and extent of cell recovery. To distinguish them, a quantitative approach describing the process of recovery as a decrease in the effective radiation dose was applied to experimental data on the recovery from potentially lethal damage in Chinese hamster cells exposed to X-rays alone or combined with various chemicals (pyruvate, novobiocin, lactate, nalidixic acid, 3-aminobenzamide). For these particular cases, it is concluded that the recovery process itself is not damaged and the inhibition of the recovery is entirely due to the enhanced yield of the irreversibly damaged cells.

• The Journal of Korean Medicine Ophthalmology and Otolaryngology and Dermatology
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• v.19 no.2
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• pp.263-271
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• 2006

Objective : This study describes the cases of sensorineural hearing loss (SSNHL) patients with marked or complete recovery. Methods : Three patients received oriental medical treatments continuously for more than 1 month and measured the hearing recovery. For diagnosis on these cases, pure tone audiometry (GSI 38, Welch allyn company) was used. For treatment, acupuncture, herbal-medicine and moxibustion treatment were applied. Results : All patients of this report had the recovery of hearing. In 2 cases, the pure-tone 5 frequency (0.25, 0.5, 1, 2, 4 KHz) average improved by more than 35 dB (Marked recovery). In 1 case, it was within the normal limits after oriental medical therapy (Complete recovery). In addition, tinnitus and vertigo decreased in all patients. Conclusions : We may expect that the oriental medical therapy improvers the hearing recovery in the patients of SSNHL.

• The Korean Journal of Rehabilitation Nursing
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• v.17 no.2
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• pp.64-71
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• 2014

Purpose: The purpose of this study was to identify the quality of recovery and influential factors on the quality of recovery after cardiac surgery. Methods: 198 patients undergone cardiac surgery were asked to fill in a self-reported questionnaire about the quality of recovery, anxiety, depression including social support at discharge. The collected data were analyzed with mean, standard deviation, correlation and stepwised multiple regression. Results: The mean scores of quality of recovery at discharge after cardiac surgery was 2.04 on a 3 point scale. Influential factors on the quality of recovery after cardiac surgery were depression(p=.001) and anxiety(p=.027), which disclosed 44.2% of explanation. Depression was the most influential factor. Conclusion: The influential factors on the quality of recovery at discharge after cardiac surgery were depression and anxiety. More studies will be required to reduce depression and anxiety in patients undergone cardiac surgery.

• Journal of the Korean Society of Safety
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• v.35 no.5
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• pp.106-114
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• 2020

The two major trends that have emerged in recent years in relation to disaster recovery and recovery are 'regional infrastructure', 'regional leadership' and 'community recovery'. In the former case, it is to avoid disaster recovery and recovery by using external personnel and resources, and to maximize the resources in the area under the initiative of the residents of the affected area. And through this process, it is to prepare a new growth engine for disaster-affected areas. In addition, the latter expands disaster recovery targets to the general population living in affected areas and is not limited to victims. Through this, we can expect to recover the 'community' beyond the individual's recovery. In the Ansan of Gyeonggi-do, where many families of 'Sewolho' live, and in the Heunghae-eup of Pohang, Gyeongbuk-do, where the damage was severe, projects are underway to restore communities. And In these areas local activists and civic groups are actively utilized to efforts are being made to increase efficiency. Nevertheless, in the case of the community recovery program being promoted in Korea, there are limitations that it can be promoted only on the basis of special laws and that participation of various actors is necessary. This study intends to propose the limitations of current projects and ways to solve them by analyzing domestic and foreign cases related to the community recovery program for disaster-affected communities using local resources. we suggest two way. One is the relaxation of the national dependence of the community recovery program, and the other is to expand the area of disaster relief through.

• Journal of the Korean Society of Marine Environment & Safety
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• v.11 no.2 s.23
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• pp.103-108
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• 2005

For the development of a disk type oil skimmer for a tank lorry, a basic study on comparison of oil recovery performance between disk materials of oil skimmer was conducted. The experiment results are summarized as follows: In all the disks, the volume of recovery of bunker-A oil was greater than diesel oil. In light oil, there was nearly no differences in the volume of oil recovery by disk material, but in the case of bunker A oil, recovery efficiency showed big differences depending on the disk materials. For diesel oil, the differences in the volume of oil recovery per unit of operation time from the initial time zone were hardly shown. However, the volume of recovery of bunker-A oil linearly increased from the initial operation time in all the disks and the increase showed a slew moving trend as time. went on; therefore, the volume of oil recovery per unit of operation time showed differences depending on time. This result shows that oil viscosity has an effect on the disk recovery efficiency. When comparing the mass of pure oil recovery and the volume of water recovery in the total mass of recovery by bunker-A oil, there was no difference in the volume of oil recovery between the window-aluminum material disk and the disks consisting of other materials, but the volume of water recovery of the former was relatively very small This shows the most ideal result in view of oil recovery efficiency that considers the volume of water recovery. In conclusion, it was found that aluminum is the most advantageous as the material for tank lorry oil skimmer disk.

• The Journal of the Convergence on Culture Technology
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• v.10 no.1
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• pp.411-417
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• 2024

In the event of a disaster, it is essential to establish a disaster recovery plan and disaster recovery system to minimize disruption to major IT infrastructure and provide continuous business services. In the process of building a disaster recovery system, data replication is a key element of data recovery to provide uninterrupted and continuous business services in the event of a disaster. The data replication method can be determined depending on the system configuration environment and disaster recovery goal level. In this paper, we present a method for determining a data replication method suitable for the configuration environment and disaster recovery target level when building a disaster recovery system. In addition, the replication method decision procedure is applied to build a disaster recovery system and analyze the construction results. After establishing the disaster recovery system, a test was conducted to determine whether the service was transferred to the disaster recovery center in a disaster situation and normal service was provided, and the results were analyzed. As a result, it was possible to systematically select the optimal data replication method during the disaster recovery system construction phase. The established disaster recovery system has an RTO of 3.7 hours for service conversion to the disaster recovery center to provide continuous business services, and the disaster recovery level, which was Tier 2, has been improved to the target level within 4 hours of RTO and RPO=0.

• Knowledge Management Research
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• v.16 no.1
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• pp.71-93
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• 2015

With the rapid growth of the internet, electronic commerce has become accepted as one of the major purchasing channels for consumers. As more and more consumers search for and purchase products through the internet, intra-industry competition of electronic commerce has become fierce. Therefore, electronic commerce service providers pay attention to factors that prevent existing customers from leaving there services in the service failure situation. In this regard, electronic commerce service providers should make service recovery efforts for consumer recovery satisfaction after service failure. In this study, we suggest that procedural justice, interactional justice, distributive justice and authenticity have positive impacts on recovery satisfaction. In addition, we also propose that involvement plays moderating roles in the relationships between procedural justice, interactional justice, distributive justice, authenticity and recovery satisfaction. We collected empirical data for this study over a period of two weeks from subjects who had service failure recovery experiences through electronic commerce. A total of 224 complete and valid responses were obtained. We carried out data analysis using a two-step methodology with SPSS 20.0 and SmartPLS 2.0. The first step in the data analysis was to establish the internal consistency, convergent validity, discriminant validity of the constructs. In the second step, we examined the structural model. The empirical results support the proposed model and partly identify the moderating effect of involvement differences. The moderate effect results show that procedural justice, distributive justice and authenticity have different impacts on recovery satisfaction in two groups. Cognitive factor such as the procedural justice and distributive justice have stronger impacts on recovery satisfaction in the high-involvement goods than in the low-involvement goods, while emotional factor such as authenticity has a stronger impact on recovery satisfaction in the low-involvement goods than in the high-involvement goods. We expect that this result will provide researchers and managers who are interested in electronic commerce service failure recovery with useful theoretical and practical implications.

• Special Issue of the Society of Naval Architects of Korea
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• 2005.06a
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• pp.198-205
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• 2005

Reduction of labor hour for cleaning up of the used abrasives after blasting. is attempted by improving the efficiency of abrasive recovery process in the protective coating of ship's block, For this purpose, the theoretical background for pneumatic transport technology in the abrasive recovery system as well as experimental evaluation on the effect of design parameters such as flow pattern, saltation velocity and pressure drop on the efficiency of the abrasive recovery system are employed . By optimizing the operating parameters such as the length and diameter of the suction hose, specification of recovery device and recovery mouth, a new method which can dramatically increase the efficiency of abrasive recovery system, is proposed.

• Journal of East-West Nursing Research
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• v.2 no.1
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• pp.22-36
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• 1997

Functional recovery of cerebrovascular accident (CVA) patients were studied by examining functional independence measure (FIM) to evaluate the functional state of the patients at admission to and at discharge from the hospital and its relationship with the family support. Study subjects consisted of 129 CVA patients, who were admitted and received rehabilitation treatment at K Medical Center of Oriental Medicine from August 3 to December 18, 1997. The results were as follows: 1) Total FIM score was $72.37{\pm}25.16$ at admission and $101.67{\pm}22.13$ at discharge. The difference of average score was 29.30, which was statistically significant by paired t-test. 2) The largest difference between FIM scores at admission and at clischarge was observed in items of walking and wheel-chair riding, and the smallest clifference in items of social interaction. 3) The recovery was faster with motor function than with cognitive function, because the difference of FIM scores at admission and at discharge was much larger with motor function. 4) Recovery was better in groups under age 49 than in groups above age 70. Functional recorvery was prominent especially in groups with normal sensory state and speech functions, and groups without urinary incontinence. Recovery was less significantly in patients with paraplegic patients hospitalized longer than 2 months, patients with family all the time, and patients with CVA over 11 days. 5) We could not find any relationship between functional recovery and family support. FIM scores were lower in groups of old age(r=-0.325), long stayed in hospital (r=-0.426), and long period of time after the onset of disease(r= -0.339) with a reciprocal correlation between FIM scores and these parameters. 6) Stepwise multiple regression analysis was done to evaluate factors to affect the recovery from CVA. FIM score at admission could explain 51.2 % of the functional recovery. Important factors were periods of hospitalization, state of sensory function, age, and education (listed in decreasing order of importance). In total, they could explain 64.89% of the functional recovery. These results indicate that functional recovery of CVA patients, who were admitted to oriental medicine hospital for rehabilitation treatment, could be estimated by measuring FIM scores. Recovery was significantly better at discharge from the hospital than at admission and motor function recovery rate was much faster than that of cognitive function. 2. Recommendation Based on these results, we recommend following further studies. 1) Comparative study of recovery of motor function and of sensory function would be necessary by measuring FIM scores once a week to evaluate the recovery of CVA patients. 2) It would be interesting to see whether there is any difference of functional recovery between patients treated with either western medicine or oriental medicine. 3) Psychological factors affecting the recovery of CVA patients need to be studied.