• Knowledge Management Research
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• v.20 no.2
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• pp.25-42
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• 2019

AI speakers which are wireless speakers with smart features have released from many manufacturers and adopted by many customers. Though smart features including voice recognition, controlling connected devices and providing information are embedded in many mobile phones, AI speakers are sitting in home and has a role of the central en-tertainment and information provider. Many surveys have investigated the important factors to adopt AI speakers and influ-encing factors on satisfaction. Though most surveys on AI speakers are cross sectional, we can track customer attitude toward AI speakers longitudinally by analyzing customer reviews on AI speakers. However, there is not much research on the change of customer attitude toward AI speaker. Therefore, in this study, we try to grasp how the attitude of AI speaker changes with time by applying text mining-based analysis. We collected the customer reviews on Amazon Echo which has the highest share of AI speakers in the global market from Amazon.com. Since Amazon Echo already have two generations, we can analyze the characteristics of reviews and compare the attitude ac-cording to the adoption time. We identified all sub topics of customer reviews and specified the topics for smart features. And we analyzed how the share of topics varied with time and analyzed diverse meta data for comparisons. The proportions of the topics for general satisfaction and satisfaction on music were increasing while the proportions of the topics for music quality, speakers and wireless speakers were decreasing over time. Though the proportions of topics for smart fea-tures were similar according to time, the share of the topics in positive reviews and importance metrics were reduced in the 2nd generation of Amazon Echo. Even though smart features were mentioned similarly in the reviews, the influential effect on satisfac-tion were reduced over time and especially in the 2nd generation of Amazon Echo.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2018.05a
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• pp.143-144
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• 2018

Generally, to operate the IT devices, a user should exploit his eye and hand. It is so difficult for the most disabled user with the limited vision or hand to manipulate a personal computer and to buy devices assisting the manipulation due to the expensive price. In this paper, we propose the voice system manipulating the personal computer using the Amazon echo. The proposed system controls the mouse of the personal computer and activates functions of the personal computer using the skill stored in the Amazon web service.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2018.10a
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• pp.101-102
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• 2018

Users who using computer may experience fatigue or sickness on their wrists if they use the keyboard and mouse for a long time. People with physical disabilities will find it difficult to work with the keyboard and mouse. There is a problem in that the substitute product for solving this is limited in function or expensive. In this paper, we development a system for controlling a personal computer with voice commands using the Amazon Echo and Amazon Web Services lambda functions. The implemented system processes the user's voice commands from the Amazon web server and sends them to the personal computer. The personal computer processes the received command and uses it to operate the application program.

• Journal of Information Technology Services
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• v.17 no.2
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• pp.191-205
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• 2018

With the advancement of artificial intelligence (AI) techniques, many consumer products have adopted AI features for providing proactive and personalized services to customers. One of the most prominent products featuring AI techniques is a smart speaker. The fundamental of smart speaker is a portable wireless Internet connecting speaker which already have existed in a consumer market. By applying AI techniques, smart speakers can recognize human voices and communicate with them. In addition, they can control other connecting devices and provide offline services. The goal of this study is to identify the impact of AI techniques for customer rating to the products. We compared customer reviews of other portable speakers without AI features and those of a smart speaker. Amazon echo is used for a smart speaker and JBL Flip 4 Bluetooth Speaker and Ultimate Ears BOOM 2 Panther Limited Edition are used for the comparison. These products are in the same price range ($50~100) and selected as featured products in Amazon.com. All reviews for the products were collected and common words for all products and unique words of the smart speaker were identified. Information gain values were calculated to identify the influences of words to be rated as positive or negative. Positive and negative words in all the products or in Amazon echo were identified, too. Topic modeling was applied to the customer reviews on Amazon echo and the importance of each topic were measured by summating information gain values of each topic. This study provides a way of identifying customer responses on the AI feature and measuring the importance of the feature among diverse features of the products.

• The Journal of the Convergence on Culture Technology
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• v.5 no.3
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• pp.9-23
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• 2019

The artificial intelligence speaker market is in a new age of mounting displays. This study aimed to analyze the difference of experience using artificial intelligent speakers in terms of usage context, according to the presence or absence of displays. This was achieved by using semantic network analysis to determine how the online review texts of Amazon Echo Show and Echo Plus consisted of different UX issues with structural differences. Based on the physical context and the social context of the user experience, the ego network was constructed to draw out major issues. Results of the analysis show that users' expectation gap is generated according to the display presence, which can lead to negative experiences. Also, it was confirmed that the Multimodal interface is more utilized in the kitchen than in the bedroom, and can contribute to the activation of communication among family members. Based on these findings, we propose a user experience strategy to be considered in display type speakers to be launched in Korea in the future.

• Asia pacific journal of information systems
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• v.28 no.4
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• pp.320-349
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• 2018

Purpose: The application of IoT is finding continuous acceptance in our daily lives, particularly, smart speakers are making life easier and convenient for consumers. This research aims to develop and test an integrated model of factors influencing consumer's adoption of voice-enabled IoT devices. Design/methodology/approach: Based on the VAM, an integrated voice-enabled IoT device adoption model is proposed. Gender differences on five constructs relating with perceived value (perceived usefulness, perceived enjoyment, perceived security risk, perceived technicality and perceived cost) was also examined through PLS-MGA technique. The usage experience of consumers was also controlled in the integrated VAM. Findings: Result shows that Perceived-Usefulness, Perceived-Enjoyment and Perceived-Cost have a strong effect on Perceived-Value. However, Perceived-Technicality and Perceived-Security-Risk are non-influential and have no significant effect on PV. Additionally, Perceived-Value and Social-Influence plays a significant role in predicting adoption intention. Gender differences also exist in consumers perception of usefulness, enjoyment and cost. In comparison to the basic value-based adoption model, the integrated model provides more insight on consumers adoption of voice-enabled IoT devices. Originality/value: Using an integrated model, this study is one of the first scholarly attempt at modelling the influential factors for adopting smart speakers i.e., voice-enabled IoT devices, with implications for improved adoption.

• The Journal of the Korea Contents Association
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• v.16 no.8
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• pp.517-528
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• 2016

This study attempted to explore and examine a new user experience (UX) research method for IoT products which are becoming widely used but lack practical user research. While user experience research has been traditionally opted for survey or observation methods, this paper utilized big data analysis method for user online reviews on an intelligent agent IoT product, Amazon's Echo. The results of topic modelling analysis extracted user experience elements such as features, conversational interaction, and updates. In addition, regression analysis showed that the topic of updates was the most influential determinant of user satisfaction. The main implication of this study is the new introduction of big data analysis method into the user experience research for the intelligent agent IoT products.

• Review of KIISC
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• v.29 no.6
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• pp.23-28
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• 2019

최근의 차량 인포테인먼트 시스템은 모바일 네트워크 및 스마트폰과 연결하여 다양한 서비스를 제공한다. 과거에는 제조사에서 독자적으로 개발한 OEM 인포테인먼트 시스템이 주를 이뤘지만, Android Auto, Apple CarPlay, Amazon Echo Auto 등의 개방형 플랫폼 생태계가 구축됨에 따라 다양한 차량들이 AI 음성인식 기반 차량 인포테인먼트 시스템을 탑재하고 있다. 이러한 차량 내 인포테인먼트 시스템은 스마트폰과 연동되며, 사용자에 대한 방대한 정보를 저장하고 처리함으로써 사용자의 선호도에 따른 On-Demand 서비스 등 다양한 편리성을 제공한다. 하지만 사용자에 대한 다양한 정보를 차량에 연동하여 사용하는 만큼 개인정보 문제로 이어질 수 있다. 그렇기 때문에 차량 인포테인먼트 시스템은 스마트폰과 같이 포렌식 관점에서 많은 증거를 획득할 수 있는 매체가 된다. 더욱이 스마트폰과 연동되는 시스템이기에 기존 모바일 포렌식 기법을 적용할 수 있다. 따라서 본 논문에서는 차량 인포테인먼트 시스템을 대상으로 수행된 포렌식 연구 분석을 통해 기존 연구에서의 포렌식 기법과 보완점을 도출하고자 한다.

• The Journal of the Korea Contents Association
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• v.22 no.5
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• pp.56-66
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• 2022

Due to the recent increase in information encountered on social media, algorithm-based recommendation formats selectively provide information based on user information, which often causes a filter bubble effect by an Echo Chamber. Eco-chamber refers to a phenomenon in which beliefs are amplified or strengthened by communication only in an enclosed system, and filter bubbles refer to a phenomenon in which information providers provide customized information according to users' interests, and users encounter only filtered information. The purpose of this study is to propose a method of efficiently selecting information as a way to improve the filter bubble phenomenon by such an echo chamber. The research progress method analyzed recommended algorithms used on YouTube, Facebook and Amazon. In this study, humanities solutions such as training critical thinking skills of social media users and strengthening objective ethical standards according to self-preservation laws, and technical solutions of model-based cooperative filtering or cross-recommendation methods were presented. As a result, recommended algorithms should continue to supplement technology and develop new techniques, and humanities should make efforts to overcome cognitive dissonance and prevent users from falling into confirmation bias through critical thinking training and political communication education.

• Journal of Convergence for Information Technology
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• v.9 no.9
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• pp.1-12
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• 2019

A dialog system becomes a new way of communication between human and computer. The dialog system takes human voice as an input, and gives a proper response in voice or perform an action. Although there are several well-known products of dialog system (e.g., Amazon Echo, Naver Wave), they commonly suffer from a problem of out-of-domain utterances. If it poorly detects out-of-domain utterances, then it will significantly harm the user satisfactory. There have been some studies aimed at solving this problem, but it is still necessary to study about this intensively. In this paper, we give an overview of the previous studies of out-of-domain detection in terms of three point of view: dataset, feature, and method. As there were relatively smaller studies of this topic due to the lack of datasets, we believe that the most important next research step is to construct and share a large dataset for dialog system, and thereafter try state-of-the-art techniques upon the dataset.