• Journal of Korean Society of Transportation
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• v.25 no.1 s.94
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• pp.81-91
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• 2007

Incheon International Airport (IIAC) has been named "best airport worldwide" according to the AETRA Passenger survey Program that was jointly administered by Airports Council International (ACI) and the International Air Transport Association (IATA) in 2005. This paper identifies eight dimensions underlying the overall service qualify in passenger terminals. These eight elements were found from literature reviews through relevant documents. The research explains the linkage between the overall satisfaction with IIAC and five services that influence that satisfaction. The five services are the following: service quality of passenger terminals, commercial facility services, easy access by transportation, service quality of the airlines, and contributions to the community by IIAC. The data envelopment analysis (DEA) designed by Cook and Kress (CK Model) was used to maximize the efficiency of commercial facility services, easy access by transportation, service qualify of the airlines, and contributions to the community by IIAC because the model best provided practical plans for a more competitive airport. This paper has three significant results. First, it includes research of passenger terminal-oriented service quality. Second, the author researches service qualify focusing on a three-cornered relation among passengers, airline employees, and IIAC. Third, the paper contains research of service quality focusing on IIAC's employees.

• Journal of the Korea Safety Management & Science
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• v.18 no.1
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• pp.99-109
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• 2016

The types and characteristics of services that airport service systems provide have recently been diversified and specialized to meet various needs of users and their travelling activities. A service for the mobility handicapped is one of the newly demanded services. However, current services for them, which are provided by most of the Korean airports, are not sufficient to satisfy their needs. Additionally, there exist a lot of constraints in the use of those services, which makes it difficult for the mobility handicapped to use them effectively. Another problem is that a lot of the mobility handicapped do not even know that airports now offer services specialized for them. Considering that Korean airports have been recognized as a top-level service provider for about decades, it can be claimed that such an inferior quality of services for the mobility handicapped should be urgently improved. With this issue in mind, this study aims to propose an approach to improving the quality of airport services for the mobility handicapped. Firstly, we examined the actual conditions of the services for the mobility handicapped and identified the limitations of the current services, based on the results of literature review and questionnaire survey against the mobility handicapped and stakeholders of the services currently provided. Then we established a set of design improvement requirements and suggested several ways to improve the services for the mobility handicapped. Finally, we pointed out several issues to be resolved to design better specialized services for the mobility handicapped.

• Journal of Information Technology Services
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• v.22 no.3
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• pp.85-100
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• 2023

The development of Airside Vehicle Control System(AVCS) at Gimpo Airport aims to reduce ground safety accidents in movement area and improve airport operation efficiency and safety management service quality. The vehicle is controlled by a brake controller RTK-antenna and On-Board Diagonostics(OBD) module. Location data is transmitted to a nearby communication base station through a Wi-Fi router and the base station is connected to the AVCS by an optical cable to transmit location data from each vehicle. The vehicle position is precisely corrected to display information using the system. The system allows airport operators to view registered information on aircraft and vehicles and monitor their locations speeds and directions in real time. When a vehicle approaches a dangerous area alarm warnings and remote brake control are possible to prevent accidents caused by carelessness of the driver in advance.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.16-24
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• 2016

Despite rapid growing in domestic duty free industry, weight of income from airport duty free area is relatively decreasing because of rapid progress in downtown duty free area. The purpose of this research was investigating the relationship between airport duty free servicescape and its effects on customer satisfaction and image for duty free shop, in order to maintain own competitive advantages. In pursuing above, previous studies related to servicescape, service value, customer satisfaction, and image were examined for literature review. Based on this previous studies, research model were constructed. Hypothesis was verified by effect. Data from 305 samples was employed for final survey. The main results show that functionality, attraction and convenience were meaningful factors to effect perceived servicescape. On the other hand, cleanness and comfort had few or no influence on servicescape. The perceived servicescape affected on service value and customer satisfaction. Service value had positive effects on customer satisfaction which was discovered to affected on image for duty free shop.

• Journal of the Korea Safety Management & Science
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• v.17 no.1
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• pp.13-19
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• 2015

Continued efforts to build up Safety Management System(SMS) and to improve its efficiency in airports, to which customers have direct access, are taken for granted due to continuous development of the aviation industry in both quantity and quality and rapid growth of air transportation market. This thesis proposed efficient operation methods of SMS for domestic airport organizations including Incheon International Airport(IIA), the largest airport in South Korea, aiming at strengthening aviation safety from the perspective of airport operators who play a pivotal role in service provider SMS. Those are consolidation of the existing safety management organizations and various improvements to promote voluntary incident reporting system. To draw a proposal for the improvements, conducted a research on domestic safety management status, carried out an analysis on operating conditions and did a research on ICAO regulations, domestic legal system as well as statistics data. Relevant studies and researches were also gathered and analyzed. A search for further improvements can also help increase operational efficiency and promoting a higher-level of safety awareness among operators can establish mature safety culture at airports.

• Korean Institute of Interior Design Journal
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• v.19 no.3
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• pp.260-268
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• 2010

At a passenger terminal which is a core facility of a large-scale airport, users are not easy to recognize its space and to approach each facility by composition of large-scale space not recognized at a glance and arrangement of complicated functional space. Such a passenger terminal should be designed by putting a focus on functionality, safety and convenience since diverse passengers use it. At a passenger terminal, a lot of passengers' circulation followed by diverse purpose appear. Therefore, it needs a lot of functional space and space to satisfy passengers' demands. When circulation is planed, it should be designed by a systematic standard. The study was carried out on the basis of international airports, considering features and functions of airport circulation system. In kind of circulation in passenger terminal of an airport, there are user's circulation (passenger's circulation, employee's circulation and service circulation) and baggage circulation. The study examined passenger's circulation which was a major circulation of passenger terminal out of user's circulation. The study examined elements which had an effect on circulation system at a large-scale airport passenger terminal and basic data for an efficient circulation system standard of passenger terminal through case analysis of passenger terminal circulation systems at international airports.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.31 no.3
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• pp.103-118
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• 2023

An indicator system is an effective way to monitor ongoing safety status. Current aviation safety measurements account for many qualitative technical and lagging indicators. Conversely, quantitative and leading indicators have only a tiny proportion. This research added more quantitative leading indicators and reviewed them to harmonize lagging and leading indicators to measure airport safety and provide an index. The South Korean national gate, Incheon International Airport's indicators, were applied as primary data to verify this research practically. Then, examples from International and national authorities were reviewed and extracted for use. Fifty-five safety specialists participated in the focus group discussion and three rounds of the Delphi survey. Finally, 51 sub-indicators were newly chosen. After this process, weights for each indicator could be assigned using the AHP (Analytical Hierarchy Process) to provide an integrated index. The result of the simulation with newly added indicators in the past five years (2020-2022) reliable trend showed in indicators and integrated index. Moreover, this allows monitoring the status of the details of indicators and holistic insight. This study considered that it is more suitable for a single company or service provider to use it according to the exact situation than in a macro- and general-purpose at the country or regional level.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.32 no.2
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• pp.112-123
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• 2024

Responding to rapid changes of global supply chain and fast increasing air cargo volume and demand for e-commerce market, this paper researched the development plans for regional airport specially focused on air cargo logostics through policy research. According to this research, political implications and development plans for Cheong Ju airport (CJJ) to become a part of global supply chain, a regional air cargo hub. Firstly, it is necessary to increase the length of the existing runway from 2,744m to 3,200m or to develop 3^rd runway only for a civil aircraft use. Secondly, it is inevitable to develop new air cargo terminal to handle and export such high value-added products as semi-conductor or rechargeable battery through airport. In addition, facing re-shoring trends among global supply chain, CJJ can increase its air cargo volume and also provide feeder service to Incheon airport, inducing global distribution center near airport site.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.5
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• pp.520-529
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• 2019

This paper has made an empirical research on airline staff working at Incheon international airport, who perceived safety culture in their organization and delivered safety information while the staff were providing service against passengers. The purpose of this paper was to analyze the relationship among safety culture, service quality and service provider efficacy to find out which factor of safety culture had a significant effect on both service quality and service provider efficacy. Following the results from empirical research, this paper would provide administrative implications which could be applied to improve airline's service quality and to manage effectively the airline staff at field. According to research, it was found fairness culture among safety cultures had a positive and significant effect on both service quality and service provider efficacy. However, reporting/studying culture had a negative effect on them. In other words, it would decrease airline service quality and prevent active service provider's efficacy at airport if a airline management focused reporting/studying culture of safety. It is important to settle down fairness culture of safety to motivate and improve service quality.

• Journal of Distribution Science
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• v.16 no.3
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• pp.69-77
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• 2018

Purpose - As more low cost carriers are introduced, the competition between the low cost carriers to become the nation's leading low cost carrier is also being intensified. The purpose of this study is to select various choice attributes for low cost carrier and figure out important factors that customers take into account for low cost carrier selection. The study also involves in establishing the relationship between perceived value, customer satisfaction, and customer behavior Intention, in an effort to identify choice attributes that are important to customers' low cost carrier. Research design, data, and methodology - To examine these research models, samples were collected from 247 peoples who visited In-Cheon international Airport during June, 2017. Results - The results of the study showed that, 'reservation service', 'airport service', 'in-flight service', and 'price' services have a significant effect on the perceived value of the choice attributes. While 'reservation service', 'airport service', 'in-flight service', and 'flight operation service' have a significant effect on the customer satisfaction of the choice attributes, perceived value has a significant effect on customer satisfaction. Perceived value has a significant effect on customer behavior intention. Finally, customer satisfaction has a significant effect on customer behavior intention. Conclusions - Flight operation service has no significant effect on perceived value of the choice attributes of low cost carriers, which indicates that the low cost carriers have not yet been well-established in the flight operation service sector. It seems likely that low cost carrier will be able to gain a competitive advantage over other companies if they expand their routes and improve the convenience of flight connections. In addition, the results show that the price service does not have a significant effect on customer satisfaction of the choice attributes of low cost carriers. From this, we may assume that the airline ticket prices of low cost carriers are already low, and the price cannot be a deciding factor in the competitive advantage of low cost carriers. To achieve higher customer satisfaction of the choice attributes, companies should strengthen the competitiveness of 'reservation service', 'airport service', 'in-flight service', and 'flight operation service'.