• Title/Summary/Keyword: Airline Services

Search Result 89, Processing Time 0.026 seconds

A Case Study of Oversea's Low Cost Carrier Terminal (LCCT) for Hub Network Competitiveness (허브경쟁력 강화를 위한 해외 저가항공사 터미널(LCCT) 활용 사례연구)

  • Hwang, Sung-Youn;Kim, Jong-Hyun;Park, Sung-Sik;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.22 no.4
    • /
    • pp.15-24
    • /
    • 2014
  • Low Cost Carrier(LCC)s in Asia Pacific market are expected to record high growth due to the expansion of Open Sky Policy among Korea, Japan, China and South East Asia. As everybody is aware of, LCC is not only saving flight cost but also creates differentiating business model by reducing unnecessary services such as F&B and in-flight duty free sales services. Booming LCCs in Asian market will cause not only Incheon airport but also other local airports in Korea to compete heavily to attract LCCs. For example, Air Asia Group with more than 200 fleet has expanded its alliance network throughout Asia. Therefore this paper has researched a new business model operating a LCC terminal for the hub airport competitiveness. According to analysis result of case study, it was found out, considering increasing airline demand next decade, Incheon airport and other domestic airports in Korea had better change an existing terminal into a LCC Terminal(LCCT) to differentiate airport services and expand its hub network. That is because of economic feasibility, first of all, of securing hub and spoke networking capabilities with airlines and finally of developing commercial facilities customizing LCC passengers' demand.

A Study on the Perception of Airline Non-Face-to-Face Boarding Service among Chinese Travelers (중국 여행객의 항공사 비대면 탑승수속 서비스에 대한 인식 연구)

  • Xin Shu Jiang;Young Woo Lee
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.32 no.2
    • /
    • pp.124-134
    • /
    • 2024
  • This study is based on the Expectation Confirmation Theory (ECT) and categorizes trust types in non-face-to-face boarding services into three dimensions: structural assurance, platform, and service provider. It analyzes the impact of these trust types on users' perceived usefulness, satisfaction, and continuous usage intentions. Using a structural equation model, the study found that the three dimensions of trust positively influence users' satisfaction and perception of usefulness, thereby promoting intentions for continuous use. However, perceived risk weakens the positive relationship between trust and continuous usage intentions. By exploring the moderating role of perceived risk in non-face-to-face boarding services, this study analyzes its impact on user behavior patterns, contributing to the optimization of service design and enhancement of user trust. This study promotes widespread acceptance and continuous use of the service, and is crucial for developing effective non-contact service strategies that meet the needs and expectations of Chinese travelers in the post-pandemic travel environment. The findings provide a new perspective and empirical evidence for understanding user attitudes and behaviors towards non-face-to-face services, holding significant theoretical and practical implications.

Distribution of Air Tickets through Online Platform Recommendation Algorithms

  • Soyeon PARK
    • Journal of Distribution Science
    • /
    • v.22 no.9
    • /
    • pp.39-48
    • /
    • 2024
  • Purpose: The purpose of this study is to collect and analyze a large amount of data from online ticket distribution platforms that offer multiple airlines and different routes so that they can improve their ticket distribution marketing strategies and provide services that are more suitable for consumer's needs. The results of this study will help airlines improve the quality of their online platform services to provide more benefits and convenience by providing access to multiple airlines and routes around the world on one platform. Research design, data and methodology: For the study, 200 people completed the survey between May 1 and June 15, 2024, of which 191 copies were used in the study. Results: The hypothesis testing results of this study showed that among the components of the recommendation algorithm, decision comport, novelty, and evoked interest recurrence had a positive effect on perceived recommendation quality, but curiosity did not have a positive effect on recommendation quality. The perceived recommendation quality of the online platform positively influenced recommendation satisfaction, and the higher the perceived recommendation quality, the higher the intention to continue the relationship. Finally, higher recommendation satisfaction was associated with higher relationship continuation intention. Conclusion: it's important to continue researching online ticketing platforms. Online platforms will also need to be systems that use technology and data analytics to provide a better user experience and more benefits.

Analysis of Social Network between Consumption Emotion based on the Uniform of Full-Service Carrier and Low-Cost Carrier Crews (대형항공사와 저비용항공사 승무원의 유니폼에 따른 소비정서 간의 사회연결망 분석)

  • Seo, Ran-Sug
    • Journal of Digital Convergence
    • /
    • v.16 no.8
    • /
    • pp.99-107
    • /
    • 2018
  • The purpose of the study compares the difference between the carriers' reported large consumption emotion of customers in regards to the appearance of the crew. The research method was conducted for 15 days from March 11 to 25, 2018, and the number of valid samples was 289 in total. The results of the study showed that customers differ in the influence of perceived consumption sentiment between full service carrier and low cost carrier on uniform of flight attendant. Consumer sentiments perceived by low cost carriers are comfortable, familiar, and lively, and these results have proven that they are distinguished from low cost carriers by being clean, sophisticated, and large. The results of this study are significant when the airline has changed the crew uniform at the right time and considered it to be a marketing tool that is important to the image change of the company.

Evaluating and Categorizing Brand Assets of Full-Service Carriers and Low-Cost Carriers (대형항공사와 저비용항공사의 브랜드 자산 평가와 유형화)

  • Jeong, Seung-Hwa
    • The Journal of the Korea Contents Association
    • /
    • v.21 no.8
    • /
    • pp.442-454
    • /
    • 2021
  • Many domestic and international airlines that experienced dramatic recession due to COVID-19 pandemic are carefully being ready to normalise operations as a number of governments has begun to vaccinate for COVID-19. So with the same market share from domestic to short distant international services, the competition between Full Service Carriers (FSC) and low cost carriers (LCC) is anticipated to be more intensive. To explore the concepts such as the perception, value, attitude and faith of the object, this study implements Q methodology proposed to complement the limitations of quantitative and qualitative research methodology. As a result, the consumers of airlines' brand are divided into three types - the type of utility seeking, value-oriented and task-related. Using Q samples which consist of 25 statements, this study specifically approached the traits of each type by observing the subjectivity with the comparative P sample group that is made up for 20 participants. By discovering the type of FSC and LCC's brand asset and comparing the recognition of consumers, not only does this study evoke the need for a strategic direction of the effective management of Airlines' Brand asset but also have a signification in the way that especially provide hypotheses for follow up studies.

A Study on the Estimation of Greenhouse Gas Using Oyster Shell Recycling for Paper Filler

  • Park, Seung-Chel;Seo, Ran-Sug;Kim, Sung-Hu
    • Journal of Environmental Science International
    • /
    • v.25 no.1
    • /
    • pp.23-29
    • /
    • 2016
  • This study has conducted greenhouse gas emission reduction test as using Oyster-shells originated PCC paper filler compare to non-Oyster shells used PCC. This examination was estimated and calculated in accordance with both IPCC (Intergovernmental Panel on Climate Change) and World Business Council for Sustainable Development (WBSCD). The greenhouse gas emission reduction estimation result indicates that, when oyster shells are recycled and used as paper filler, it reduces $27.97tCO_2\;per\;100\;ton$ of oyster shells. It is greenhouse gas emission $44.27tCO_2$ from PCC production changed to carbon emission reduction when replaced with oyster shell. LNG greenhouse gas emission $16.3tCO_2$ in relation to the pre-treatment with oyster shell per 100 ton is also reflected. As a result, it is assumed that roughly $0.2797tCO_2/oyster\;shell{\cdot}ton$.

Aviation Operators' Response Plan to Overcome the Crisis in the Aviation Industry Caused by COVID-19 (COVID-19로 인한 항공 산업의 위기를 극복하기 위한 항공업계의 대응 방안)

  • Lim, In-kyu
    • Korean journal of aerospace and environmental medicine
    • /
    • v.30 no.3
    • /
    • pp.91-94
    • /
    • 2020
  • The coronavirus infectious disease-19 (COVID-19) pandemic has had a profound impact on the aviation industry. In order to overcome this crisis, airlines have made their efforts in various fields. Therefore, we tried to summarize these efforts of airlines. It is also essential to keep aircraft that have been in landing for a long time in optimal condition. In this paper, we tried to find out about efforts to maintain landing aircraft and maintenance of personnel. Through such constant care, airlines will be able to quickly respond to increasing aviation demand when the infectious disease situation is stabilized in the future. Finally, airlines and passengers must make several efforts to ensure that passengers are free from COVID-19 while traveling by air. These include general precautions to prevent infection, separation of airline personnel and passengers, changes in seat assignments and in-flight services, periodic aircraft disinfection, and prevention of in-flight infections.

An Asian Airline Implementation of Smartphone Collaboration: From Training to Operations (스마트폰을 활용한 항공사의 협업 사례 연구: 훈련 기간과 운영 기간의 차이 분석)

  • Dionne, Dante;Schutz, Douglas M.;Kim, Yong-Young
    • Journal of the Korea Convergence Society
    • /
    • v.9 no.10
    • /
    • pp.303-313
    • /
    • 2018
  • In order to provide quality services across international airports, airline personnel must rapidly and effectively develop and share knowledge. Combining components of adaptive structuration theory (AST) and media synchronicity theory (MST), a research framework was developed to convey three distinct stages of knowledge sharing. We use the grounded theory research method for the qualitative data collected from audio transcripts of employees learning how to use and work with company issued smartphones with push-to-talk functionalities. Data was collected from 33 operations personnel. The results of the content analysis are recorded for the elements of each of the three concepts of our research framework. During the social interaction stage, the content of the audio conversations shifts mainly from conflict management to task management; for media synchronicity, from quality to quantity; for productive outcomes, from efficiency to commitment. New insights are uncovered from our analysis of data from the field as users advance from learning how to use the mobile devices, to using the devices for managing knowledge for their work in the airline industry.

A Comparative Study of Satisfaction of Chinese and Japanese Transit Passengers at Incheon International Airport (인천국제공항에서 환승하는 중국인.일본인의 환승만족도에 대한 차이분석)

  • Yoon, Han-Young;Park, Sung-Sik;Bang, Jang-Kyu
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.19 no.3
    • /
    • pp.69-82
    • /
    • 2011
  • This paper tried to find out what the main factors are to impact on satisfaction level of transit passengers at Incheon airport. Incheon airport has made lots of transit facilities and services to attract transit passengers from neighboring airports to increase transit rate as high as advanced foreign airports such as Heathrow, Schiphol and Hong Kong. A survey was performed on 450 transit passengers resting at airport transit lounge in airside area. According to the result, it was found out to be significant factors affecting satisfaction of transit that convenience of security screening, price of duty-free product, a direction board & signage and terminal orientation among Chinese transit passengers. On the other hands, it seemed that Japanese transit passengers thought diversity of airline routes, convenient transfer flight schedule, total transit time and terminal orientation are major variables affecting their satisfaction. Considering the effect of demographic factors, Chinese passenger's satisfaction was more affected by age, travel purpose, the number of travel per year and flight destinations. However, Japanese transit passenger's satisfaction was only affected by the flight destinations, especially willing to travel to North America and Europe.

Security Architecture and Model in Aeronautical Communication Network (항공통신 네트워크에서 보안구조 및 모델)

  • Hong, Jin-Keun
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.10 no.1
    • /
    • pp.122-127
    • /
    • 2009
  • In this paper, it is reviewed security architecture and proposed security model about secure aeronautical system, which is considering in the cynical research topics out of aeronautical traffic system. The reviewed contents is treated about security model fur domestic aeronautical system with international security technology trends in the basis of security technology related aeronautical services. In the security framework of aeronautical communication network, it is analyzed data link security technology between air and ground communication, and security architecture in according to aeronautical system, and presented security architecture of U information HUB model. The security architecture of U-information HUB includes the internetworking scope of airline, airport network, airplane network, and related government agency, etc.