• Journal of Korean Society for Quality Management
• /
• v.31 no.4
• /
• pp.36-54
• /
• 2003

There have been academic debates upon which measure is more desirable in measuring service qualify between SERVQUAL and SERVPERF. In addition, Korean air lines industry is rapidly growing due to the increase of Koren family income and globalization. This study tried to contribute to both academic and practical issues. This study compared SERVQUAL and SERVPERF measures to determine which is superior to measure service quality in Korean air lines industry. Data was collected from two airliners' customers of Korea. According to the results of confirmatory factor analyses, regression analyses and analyses of goodness of fit, SERVPERF appears to be better in measuring service quality in Korean air lines industry than SERVQUAL. We suggest that SERVPERF be used to measure service quality in Korean air lines industry.

• Journal of Environmental Health Sciences
• /
• v.46 no.2
• /
• pp.204-213
• /
• 2020

Objective: This study is aimed at investigating indoor air quality on public transportation (subway, train, and bus) according to changes in season and time. Methods: We evaluated TVOC and HCHO on public transportation based on the un-controlled parameters of the Ministry of Environment. We also measured temperature and humidity since they affect the concentration of TVOC and HCHO. For public transportation classification, subway lines were classified into Lines 1 to 4. Additionally, trains were classified as ITX and KTX. Results: When comparing summer and winter on public transportation, the concentrations of TVOC and HCHO did not show any particular tendency. However, the concentrations of TVOC and HCHO during traffic congestion was higher than levels during times of non-congestion on most public transportation. In summer and winter, the measurement results for temperature and humidity showed a normal range, so temperature and humidity did not affect the concentrations of TVOC and HCHO. In the case of TVOC, TVOC concentrations on new trains were found to be relatively higher than on older ones, but there was no statistically correlation. Conclusions: A survey was conducted on the indoor air quality on public transportation. This study also analyzed data based on TVOC and HCHO for designing policies and managing indoor air quality.

• Journal of Korean Society for Quality Management
• /
• v.24 no.4
• /
• pp.141-155
• /
• 1996

In service industries, it is very hard to transform the quantified factor into qualified one. Nowadays, however, service industries employee various methods developed by the academic society to manage effectively. Therefore, we have focused our research on QFD that is applied to improve the flow of execution in customer complains in Air Lines which can be considered as the representation of Service Industries. QFD is a method of developing new service with response to the demand from customer thanks to the application of QFD. In this paper we decide the priority of the department for executing the customer service of Air Lines. After setting up the relations among departments, we analyze the problems caused by the contact between customers and departments.

• Journal of Korean Society for Atmospheric Environment
• /
• v.23 no.2
• /
• pp.158-168
• /
• 2007

The cement industry is one of the energy intensive industries such as petrochemical and steel industry. The energy efficiency of cement industry is high comparing to oversea's cement industries due to the enforcement of energy conservation policies. The purpose of this study is estimate emission factors for greenhouse gas ($CO_{2}$) in cement industry. The results of field study, quicklime contained quantity of five factories were $0.64{\sim}0.65$. Measurement emission (15,382 ton/day) is 40% higher than process emission (8,929 ton/day) on the IPCC Guidelines (1996). Add to combustion emission on the lines of IPCC Guidelines (1996) is similar to the emission of this study. The emission factor of greenhouse gas ($CO_{2}$) were as follows the emission factor between $9.01E-01{\sim}2.15E-01\;ton/ton$ for $CO_{2}$. The result of this study is higher than emission factor of IPCC (0.51) but it is similar to U.S. EPA's (0.952).

• Safety and Health at Work
• /
• v.2 no.1
• /
• pp.39-51
• /
• 2011

Objectives: This study was designed to evaluate exposure levels of various chemicals used in wafer fabrication product lines in the semiconductor industry where work-related leukemia has occurred. Methods: The research focused on 9 representative wafer fabrication bays among a total of 25 bays in a semiconductor product line. We monitored the chemical substances categorized as human carcinogens with respect to leukemia as well as harmful chemicals used in the bays and substances with hematologic and reproductive toxicities to evaluate the overall health effect for semiconductor industry workers. With respect to monitoring, active and passive sampling techniques were introduced. Eight-hour long-term and 15-minute short-term sampling was conducted for the area as well as on personal samples. Results: The results of the measurements for each substance showed that benzene, toluene, xylene, n-butyl acetate, 2-methoxy-ethanol, 2-heptanone, ethylene glycol, sulfuric acid, and phosphoric acid were non-detectable (ND) in all samples. Arsine was either "ND" or it existed only in trace form in the bay air. The maximum exposure concentration of fluorides was approximately 0.17% of the Korea occupational exposure limits, with hydrofluoric acid at about 0.2%, hydrochloric acid 0.06%, nitric acid 0.05%, isopropyl alcohol 0.4%, and phosphine at about 2%. The maximum exposure concentration of propylene glycol monomethyl ether acetate (PGMEA) was 0.0870 ppm, representing only 0.1% or less than the American Industrial Hygiene Association recommended standard (100 ppm). Conclusion: Benzene, a known human carcinogen for leukemia, and arsine, a hematologic toxin, were not detected in wafer fabrication sites in this study. Among reproductive toxic substances, n-butyl acetate was not detected, but fluorides and PGMEA existed in small amounts in the air. This investigation was focused on the air-borne chemical concentrations only in regular working conditions. Unconditional exposures during spills and/or maintenance tasks and by-product chemicals were not included. Supplementary studies might be required.

• Fashion & Textile Research Journal
• /
• v.22 no.3
• /
• pp.368-377
• /
• 2020

This study provided basic data to develop functional and fitness cycling wear for cyclists. We analyzed the domestic and overseas cycling wear brand patterns for tops and tights as well as compared pads attached to tights. The results were as follows. The tops of the cycling wear were designed with cutting lines in the lateral or yoke in the back to reflect cycling posture. It is necessary to study if there is a difference in the air resistance or fitness of the athlete. The sleeve hem band affected by arm movement during cycling, proper sewing and band pressure are also important. The tights have a brand that does not insert a band in front of the waist in consideration of the cyclist's breathing. It should take into account methods of constructing a proper garment pressure that does not interfere with cycling. Analyzing the cycling pad indicated that the three-dimensional shape and size of the pad show many differences for each brand, indicating a difference in cycling movement suitability. In addition, many of the cutting lines should account for the productive aspects because of the high consumption of the fabric in order to design a pattern considering the cycling posture.

• Journal of Environmental Health Sciences
• /
• v.46 no.6
• /
• pp.757-763
• /
• 2020

Objectives: The objective of this study was to evaluate the concentrations of airborne fungi in public transportation from autumnl 2016 to summer 2017. Methods: This study measured the concentrations of airborne fungi on six subway lines and intercity buses in Seoul. Results: The concentration of fungi in the air in public transportation was found to be lower than the standard (500 CFU/㎥) for vulnerable group facilities among public use facities. In summer, the concentration of airborne fungi was relatively higher than in autumn. The concentrations of airborne fungi in subway (252.0 CFU/㎥) and train (45.1 CFU/㎥) were high tendency during non-rush hours in summer, while intercity bus was hightendency during rush hours in summer (111.9 CFU/㎥). The major types of airborne fungi in public transportation were Cladosporium, Penicillium, and Aspergillus. Conclusions: The harmful airborne fungus were detected though they did not exceed the standard in all public transportation. As a result, further studies on the analysis of the distribution of airborne fungi by ventilation and the characterization of indoor environments are needed to propose effective management of airborne fungi in public transportation.

• Food Science and Preservation
• /
• v.20 no.3
• /
• pp.289-295
• /
• 2013

The capacity of a pressure fan can be designed based on the air flow resistance of containers packed with fruits and vegetables in a pressure cooling system. This study was conducted to develop an air flow resistance model that was dependent on changes in the air flow rate and the method of stacking containers. The air flow resistance of a container packed with uniformly shaped balls was 1.5 times greater than the sum of the air flow resistance of a vacant container and that of a wire net container packed with only balls. In addition, the air flow resistance increased exponentially as the width of the stacks increased; however, the air flow resistance did not increase greatly as the length and height of the stacks increased, which indicates that the air flow resistance is primarily influenced by the width of the stack in the air flow direction. The air flow resistance in two lines of stacking was up to 17% less than that of the width of the stack. It was also possible to determine the air flow resistance using a function of the air flow resistance through a single container and develop a prediction model. A prediction model of air flow resistance that is dependent on the stacking method and the air flow resistance of a single container was developed.

• The Korean Journal of Air & Space Law and Policy
• /
• v.23 no.2
• /
• pp.3-29
• /
• 2008

The volume of air passengers and cargo transportation has increased rapidly in recent years. This trend will be even more noticeable as the high-tech service industry expands and the globalization progresses. In an effort to reflect and to cope with this trend, many conventions concerning international air transportation have been concluded. The Republic of Korea has also acceded to the Montreal Convention of 1999 on September 20th, 2007 which became effective on December 29th 2007. However, Korea currently does not provide any private law on the liability of domestic air carrier, leaving the regulation wholly to the general conditions of carriage of private air lines. These general conditions of carriage, however, are not sufficient to regulate the liabilities of domestic air carriers, because they cannot be fully recognized as a legitimate source of law applicable in the court. This situation is inconvenient for both air carrier and their customers. Thus, the Ministry of Justice of Korea has decided to enact a law that will regulate domestic air transportation, namely, "Domestic Carriage by Air Act", as a part of the Korean Commercial Code. So was composed a special committee for legislation of the Domestic Carriage by Air Act. This writer has led the committee as a chairman. The committee has held in total 10 meetings so far and has completed a draft bill for the part VI of the Korean Commercial Code, "Air Carriage." The essentials of the draft are as follows: First, the establishment of Part VI in the Commercial Code. The Korean Commercial Code already includes a series of provisions on road transportation in part II and carriage by sea in part V. In addition to these rules regulating different types of transportation, the Domestic Carriage by Air Act will newly establish part VI to regulate air carriages. Eventually, the Commercial Code will provide an integrated legal system on the transportation industry. Second, the acceptance of the basic liability system which major international conventions, such as Montreal Convention of 1999 and Guadalajara Convention of 1961, have adopted. This is very important, because the law of air carriage is unified worldwide through various international conventions, making it necessary and significant for the new act to achieve conformity between rules of international air carriage and that of domestic air carriage. Third, the acceptance of Rome Convention system on damage caused by foreign aircraft to third parties on the surface. Fourth, the application of rules on domestic road carriage or carriage by sea mutatis mutandis with necessary modifications. This very point is the merit of inserting domestic air transportation law into the Commercial Code. By doing so, the number of articles can be reduced and the rules on air carriage can conform to that of road transportation and carriage by sea. The bill is expected to be passed by the parliament at the end of this year and is expected to be effective by end of July 2009.

• Journal of Digital Convergence
• /
• v.10 no.2
• /
• pp.101-108
• /
• 2012

This study, for the reinvigoration domestic LCCs (Low Cost Carriers) in Asian air market which is in developing stage now, aims to analyze the management risk through the operation cases of domestic and foreign areas and then to derive a risk management plan to reinforce the competency of domestic LCCs. As for the major potential risk factors for LCCs in Asia-pacific market, the first is the absence of growth strategy. Then, the second is the problems in airline route, the typical problem of subsidiary companies of major air lines. The third is the lack of specialists and professional manpowers. In order to cope with such risk factors, rapid growth should be controlled and competition with parent company by entering to parent company's airline route should also be avoided. At the same time, there should be a comprehensive supporting system to foster specialists and professionals in this industry.