• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.90-95
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• 2006

고객 만족도조사 (Customer Satisfaction Index)는 기업 외부 관점에서 고객의 만족도를 조사하여 기업의 서비스 품질 개선에 기여한다. 그러나 기업 외부 관점의 고객만족도만의 서비스 평가뿐 아니라 내부 직원의 업무 평가를 통한 서비스 품질 개선도 필요하다. 내부 직원의 업무 평가는 직원 개개인의 능력까지 평가할 수 있는 COI(Customer Orientation Index)통해 이루어질 수 있다. 따라서 CSI 와 COI를 연계 분석하면 기업 외,내부 관점에서의 효과적이 서비스 품질 개선이 가능하다. 또, 고객만족을 위한 높은 서비스 품질을 유지하기 위해서는 서비스 품질 개선뿐 아니라 지속적인 관리와 모니터링도 필요한데 CSI 만으로는 한계가 있다. 이를 위해 CSI 분석 결과 도출된 핵심관리 프로세스를 지표화 하여 관리하기 위해 서비스 수준 계약서 (Service Level Agreement)에 반영하여 관리할 수 있다.

• Proceedings of the KIEE Conference
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• 1989.07a
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• pp.629-632
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• 1989

The scattered light intensity from a spherical particle passing through the cross-over region of two coherent laser beams, varies periodically. Photodetection of this light beams produces a periodic signal of varying amplitude. The phase of the signal varies with the particle size and refractive index, the beam crossing angle and wavelength, and the position and size of the scattered ligth collecting aperture. In this paper the phase variation with respect to the particle absorptive index of retraction, collecting lens size and beam crossing angle is calculated using both Mie scattering theory and reflection theory. The two theories show good agreement in phase predictions, especially for large absorptive indices and for small collection lenses. Both theories predict phase to be inversely proportional to the beam crossing angle.

• Proceedings of the KIEE Conference
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• 2005.10b
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• pp.475-477
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• 2005

We simulated 3rd order intermodulation distortion (IMD3) induced Carrier-to-Intermodulation Ratio (CIR) of laser diodes over a wide range of optical modulation index, and compared the results with commercial IMD3 induced CIR specification such as Composite Triple Beat (CTB) of DFB laser transmitter for CATV networks. It shows that the simulation results are in good agreement with the CATV CTB specification within 3dB margin. The results can be used to predict IMD3 induced CIR performance for various analog optical transmission systems with given optical modulation index and the number of transmission channels.

• Proceedings of the Korea Society for Energy Engineering kosee Conference
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• 1993.11a
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• pp.31-36
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• 1993

Three different methods were employed to measure the degree of aerial oxidation in coal and the resulting oxidation/weathering indices were applied to obtain kinetic parameters of aerial oxidation processes, The index (i.e., slurry pH, Free Swelling Index, weight gain) values were subjected to kinetic analysis based on power-law Arrhenius type reaction model. The results show that activation energy of the aerial oxidation in 20-29$0^{\circ}C$ is in the range of 12-16 ㎉/㏖ and the agreement among three techniques is remarkable. The first order kinetic model is suitable in describing low temperature aerial oxidation process, except in the FSI case where the zero order expression is the best one.

• Korean Journal of Microbiology
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• v.23 no.2
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• pp.157-165
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• 1985

Bacterial identification was performed with morphological, physiological and biochemical tests to the isolates from the mudflat of 30cm depth sampled in Nakdong river estuary in March and June, 1985. Flavobacterium and Cnterobacteriaceae were regarded as dominants. Pseudomonas, Bacillus, Micrococcus, Vibrio, Aerococcus, Aerononas, Acinetobacter and Staphylococcus were founded in various depth. Vertical composition of bacterial genera in March was more diversiform than that of June. Character analysis was carried out with the calculation of similarity index (S). At a level of 85% similarity, the isolates were clustered into 5 groups and ungrouped 2 strains. Classifying groups of bacterial strains with determination schemes and groups from similarity index were in good agreement.

• 유체기계공업학회:학술대회논문집
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• 2003.12a
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• pp.107-114
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• 2003

The influence of property difference in refraction index on micro PIV measurement of two-fluid flow in a microchannel was analyzed. The difference of measurement planes in two fluids would bring misunderstanding of the physics. The objective-imaging system for two-fluid flow measurement was presented, and the condition for measurement of valid velocity profile across two-fluid interface was derived. A micro PIV experimental system was set up to measure two-fluid flow inside a Y-shape microchannel. Under the conditions, three cases of two-fluid flow of glycerol solutions at different concentration (${\phi}$), e.g., (${\phi}=0\;and\;{\phi}=0.2,\;{\phi}=0.1\;and\;{\phi}=0.5,\;{\phi}=0\;and\;{\phi}=0.6$, were measured. Close agreement of experimental and numerical results was found.

• Journal of Construction Engineering and Project Management
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• v.7 no.4
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• pp.20-28
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• 2017

In almost every construction project, delay is an inevitable yet controllable phenomenon. The Indian construction industry encounters an enormous amount of delays in projects. Delay affects both time and money in the forms of schedule and cost overruns, respectively. Due to impressive and dynamic growth in the Indian construction sector, planned efforts are essential to limit these undesirable delays. On account of the surge in the rate of residential building construction, the task of identification and analysis of the delays in residential projects in India has been attempted by the authors. A questionnaire survey was conducted involving 100 stakeholders. Further analysis included an Importance Index to rank the identified delays, Principle Component Analysis for advanced statistical analysis, and Correlation Analysis to check the extent of agreement amongst stakeholders. Conclusions drawn with reference to the analysed data eventually reflected finance-related issues, as well as labour related problems as the dominating causes of delays. The aim of the research is to provide insight to the construction stakeholders and researchers, on an international scale, with the obtained results.

• Structural Monitoring and Maintenance
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• v.9 no.4
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• pp.373-388
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• 2022

A USW based diagnostic procedure is presented for estimating the depth of surface-breaking cracks. The diagnosis is demonstrated on seven lab-scale SFRC beam specimens, which are subjected to the CMOD controlled three-point bending test to create real bending cracks. Then, the recorded multiple ultrasonic signals are examined with the signal processing techniques, including wavelet transform and two-dimensional Fourier transform, to investigate the relationships between the crack depth and two diagnostic indices, namely the attenuation coefficient and dispersion index (DI). Finally, the reliabilities of these indices for depth estimation are verified with the visually measured crack depths as well as the crack features obtained with a digital image processing algorithm. It is found that the DI outperforms the attenuation coefficient in depth estimation, where this index displays good agreement with the visual inspection for 86% of the inspected specimens.

• The Journal of Korean Medicine Ophthalmology and Otolaryngology and Dermatology
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• v.26 no.2
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• pp.10-18
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• 2013

Objectives : We performed a pilot study to investigate inter- and intra-rater reliability of pattern identification using nasal endoscopy for allergic rhinitis(AR). Methods : Eight experts of ophthalmology, otolaryngology and dermatology of Korean medicine evaluated 20 nasal endoscopy photograph cases of AR patients with pattern identification index using nasal endoscopy for AR including the nasal membrane color(pale / hyperemia), nasal membrane humidity(dryness / dampness), rhinorrhea(watery / yellow), and membrane edema (atrophic / edematous) on nasal endoscopy. Results : Intra-rater agreement(%) and Kappa coefficient was generally from 'moderate' to 'good'(% agreement: 73.13-90% / Kappa coefficient: 0.547-0.748). Inter-rater agreement(%) and Kappa coefficient was also from 'moderate' to 'good' (% agreement: 65-85% / Kappa: 0.475-0.778) except 'humidity(dryness / dampness)' item (% agreement: 55.98% / Kappa: 0.340). In findings of subgroup analysis according to affiliation of raters, Inter-rater agreement(%) and Kappa coefficient of raters in same affiliation was higher than inter-rater agreement(%) and Kappa coefficient of raters in different affiliation except 'dryness / dampness' item. Conclusions : It is necessary to improve objectivity and reproducibility of pattern identification using nasal endoscopy for allergic rhinitis(AR) through the development of detail-oriented criteria and enhanced training of clinicians with development of standard operating procedures(SOPs).

• Journal of the Korean Society of Propulsion Engineers
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• v.16 no.1
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• pp.1-8
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• 2012

Acoustic-pressure response of diluted hydrogen-air diffusion flames is investigated numerically by adopting a fully unsteady analysis of flame structures in low and high pressure regimes. As acoustic frequency increases, finite-rate chemistry is enhanced through a nonlinear accumulation of heat release rate for any pressure regime, leading to a high amplification index. Same numerical results are analyzed with application of a pressure-sensitive time lag model, and thereby, interaction index and time lag are calculated for each pressure regime. The interaction index has the largest value in each pressure regime at an acoustic frequency near 1000 Hz. In a high-pressure regime, flames are more unstable than in a low-pressure regime. The interaction index shows a good agreement with the amplification index.