• Asia pacific journal of information systems
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• 제26권2호
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• pp.268-289
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• 2016

While most of studies have paid attention to the initial adoption of a specific application, research on applications has not focused on an individual's update decision process. This study draws upon both dual information processing and status quo bias perspectives as a comprehensive theoretical lens to explain why individuals do not update their applications. This study assumes that individuals' inertia could be the main reason for their reluctance to update the applications. Based on a survey of 186 smartphone users, this study demonstrated that both habit as an affective trigger of system 1 thinking and sunk cost as a cognitive trigger of system 2 thinking promoted the two types of inertia (i.e., affective and cognitive based inertia) in individuals, which have a negative effect on their willingness to update their applications. By grounding the research model in a theoretical view, such as dual information processing and status quo bias, this study provides a unique theoretical lens from which to view individuals' behaviors, thereby gaining a better understanding of their decision not to update to the current version of applications. This study also investigates the moderating effect of the types of applications on the relationships between affective/cognitive-based inertia and willingness to update. Results show that both habit and sunk cost decrease the willingness to update because they increase both affective and cognitive-based inertia. This study also found that the effects of affective/cognitive based inertia differed depending on the type of applications.

• 한국콘텐츠학회논문지
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• 제19권5호
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• pp.426-442
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• 2019

본 연구는 밀침-당김-계류 모델을 기반으로 신용카드 등의 기존 결제방식에서 간편 결제로의 전환 행동 과정에서 영향 가능 요인들을 선행 연구를 통해 살펴본다. 또한 이들 요인들이 간편 결제로의 전환 의도에 어떻게 영향력을 미치는 지를 실증적으로 검증해 본다. 특히, 영향 가능 요인으로 정책 기대의 조절 효과도 검증해 본다. 연구의 결과, 밀침 요인으로서 기존 시스템에 대한 불만족, 당김 요인들로서 인지된 간편성 및 서비스 신뢰, 그리고 계류 요인들로서 감성적 인지적 관성 및 비호의적 주관적 규범이 간편 결제로의 전환 의도에 영향을 미치는 것으로 나타났다. 정책 기대는 인지된 편재성과 전환 의도 사이에서 조절 효과를 보이는 것으로 확인되었다.