• 한국프랜차이즈경영연구
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• 제12권1호
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• pp.7-19
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• 2021

Purpose: According to the growth of technology in the service industry, the interaction service between customer and employee has recently been transformed into between customer and technology by Self Service Technology (SST) requiring direct interaction with customers. In this context, self service technology such as unmanned ordering system installed at the store is actively introduced at the work place to reduce labor costs by food and retail company and the research for self-service technology which is rapidly replacing existing face-to-face service is needed. As the growth speed of SST is rapid, many researchers have studied the characteristics of SST, in every sector of business worldwide. Among the characteristics, attributes, Self Service Technology Quality (SSTQUAL) to evaluate SST is important because it may cause the customer's behavior. Thus, this research focuses on the effects of SSTQUAL on SST Satisfaction and SST continuance usage intention. This research suggests the guidelines for how Restaurant Company should prepare SST and build their customer satisfaction and continuance usage that increase the sales. Research design, data and methodology: This study tests the structural relationship between SSTQUAL of unmanned ordering system, SST satisfaction and SST continuance usage. SSTQUAL divided into four sub-dimensions and two categories, cognitive service attributes (Convenience, Functionality) and affective service attributes (Enjoyment, Assurance). In order to achieve the purposes of this research, research model and hypotheses were developed based on previous researches. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 524 customers experiencing SST and were analyzed through SPSS 25.0 and SmartPLS 3.0 statistical package program. Results: The findings of this research are as follows. First, all SSTQUAL have significant positive impacts on SST satisfaction. Second, SST satisfaction has significant positive impact on SST continuance intention. Third, cognitive service attributes and affective service attributes had wealth of explanation of service attribute more than a single dimension. Conclusions: The implications of this study are as follows. Overall, Restaurant Company should manage SSTQUAL consisting of not only cognitive service attributes (Convenience, Functionality) but also affective service attributes (Enjoyment, Assurance) to satisfy customers basically regardless of the type of restaurant.

• 대한간호학회지
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• 제40권1호
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• pp.99-109
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• 2010

Purpose: The purpose of this study was to identify effective nurse interaction patterns with patients in the emergency department. Methods: For this study, video technology was used to record complete conversations between the nurse and patient. The participants were 28 nurses and 63 patients in the emergency department at one university hospital located in Seoul. The data were collected from November, 2002 to April, 2003. The video recordings were observed for 4 hr for each case and coded using an adapted version of Roter's Interaction Analysis System (RIAS). The data were analyzed using cluster analysis to identify the patterns of nurse-patient interaction. Results: Cluster analysis revealed 4 distinct nurse interaction patterns; 1) "closed" characterized by orientation and negative talk, 2) "positive" characterized by positive affective talk, 3) "informative and directing" characterized by task-focused behavior including data gathering, and giving information about medical condition and treatment, 4) "facilitative" characterized by balance of psychosocial and biomedical topics. Patient satisfaction was highest in the facilitative interaction pattern. Conclusion: The patient centered interaction pattern, balancing information exchange and psychosocial exchange are the most effective interactions in the emergency department, suggesting that effective interaction skill is a core clinical nursing intervention in acute care.

• Child Health Nursing Research
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• 제17권2호
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• pp.120-126
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• 2011

Purpose: The purpose of this study was to explore the concept of Mother-Child Interaction (MCI). Methods: The concept analysis method described by Walker & Avant (2005) was used. Results: The attributes of MCI were as follows; 1) MCI involves positive or negative affective and verbal communication. 2) MCI involves mother, child, and dyadic activity. 3) MCI involves sensitivity, responsiveness, and child developmental stimulation. 4) MCI is reciprocal, goal-oriented partnership process. The antecedents of MCI are need for goal attainment, relationship, and child development (cognitive, physical, emotional, and social). The consequences of MCI are goal attainment, promotion of mother-child relationship, and promotion of child development. Conclusion: MCI is a reciprocal, goal-oriented partnership process and is an important concept in child development and health. Appropriate instruments to operationalize the concept need to be developed.

• 공학교육연구
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• 제13권6호
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• pp.164-170
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• 2010

본 연구는 초등학교 교실수업에서 로봇활용수업이 학생의 상호작용 촉진에 미치는 효과를 살펴보는 것이다. 본 연구의 결과, 로봇활용수업은 인지적 정의적 초인지적 상호작용이 고루 분포되었으며 특히 초인지적 상호작용의 비율이 상대적으로 높은 것으로 나타났다. 학습자의 세부 활동을 분석한 결과에 의하면, 로봇매체가 중개자가 되어 상호간의 의사소통을 활발히 촉진한 것으로 관찰되었으며, 명료화와 정교화에 관련한 초인지적 상호작용이 활발히 조성되었다. 따라서 로봇활용수업은 학생의 상호작용을 효과적으로 촉진하는 것으로 나타났다.

• 한국수학교육학회지시리즈E:수학교육논문집
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• 제28권2호
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• pp.235-253
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• 2014

우리나라의 경우, TIMSS와 PISA의 두 국제평가에서 수학 교과에 대한 인지적 영역의 성취도는 매우 우수한 반면 정의적 영역의 성취도는 참가국 중 최하위권의 순위를 기록하여 우리나라 교육의 문제점을 드러내고 있다. 이에 우리나라 학생들이 취약한 정의적 특성 요인의 함양 방안을 모색해 보는 것은 의미 있은 일일 것이다. 이러한 취지하에, 본 연구에서는 PISA와 TIMSS 두 국제평가에 공통적으로 포함되어 있는 우리나라 학생들의 수학 학습에 대한 흥미와 자아효능감, 그리고 수학에 대한 가치 인식의 정의적 특성 요인을 대상으로, PISA와 TIMSS 결과에 나타난 우리나라 학생의 정의적 특성의 성취 실태 및 사례를 파악하여 이의 실천적 함양 방안을 모색해 봄은 의미 있는 일일 것이다. 본고에서는 수학 교과에서 우리나라 학생들의 정의적 특성 요인을 함양하기 위한 수업 사례를 살펴보고 이를 통해 실태를 진단하여 대안을 모색해 보고자 하였다. 이를 위해 학교 및 교사, 학생을 대상으로 수업 관찰과 면담을 실시하였다. 수학 교과에서의 정의적 특성 함양을 위한 실태와 대안은 교육과정, 교수 학습 및 평가 부문으로 구분하여 제시하고자 하였으며, 정의적 특성 함양을 위한 지원 방안은 학교 환경을 중심으로 모색하고자 하였다.

• 예술인문사회 융합 멀티미디어 논문지
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• 제7권4호
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• pp.395-402
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• 2017

Social network service provides an excellent platform for people seeking for advices. This research analyzed the effect of rational and emotional response and social distance on people's acceptance for advices online by the construal level theory. An experiment was completed to test the relationship between advisers and questioners and verify the content of online feedback would influence people's acceptance for advices on social network site. The online response included emotional advice and rational advice. Social distance between advisers and questioners was divided to close social distance condition and distant social distance condition. The study showed: (1) comparing with emotional advice, rational advice had a higher persuasive effect in both close and distant social distance conditions; (2) the impact of feedback from people with close social distance was stronger than the impact of the advices from people with distant social distance; (3) there existed an interaction effect between social distance and affective advice. The results revealed that the adviser's affective expression and relationship with the questioner would interactively impact the online persuasive effect.

• Journal of Computing Science and Engineering
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• 제10권4호
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• pp.103-110
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• 2016

Emotion recognition is an important component of affective computing, and is significant in the implementation of natural and friendly human-computer interaction. An effective approach to recognizing emotion from text is based on a machine learning technique, which deals with emotion recognition as a classification problem. However, in emotion recognition, the texts involved are usually very short, leaving a very large, sparse feature space, which decreases the performance of emotion classification. This paper proposes to resolve the problem of feature sparseness, and largely improve the emotion recognition performance from short texts by doing the following: representing short texts with word cluster features, offering a novel word clustering algorithm, and using a new feature weighting scheme. Emotion classification experiments were performed with different features and weighting schemes on a publicly available dataset. The experimental results suggest that the word cluster features and the proposed weighting scheme can partly resolve problems with feature sparseness and emotion recognition performance.

• International Journal of Contents
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• 제10권2호
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• pp.59-66
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• 2014

The Purpose of this study is to examine the effects of the Smart reading program, Smartree, in an elementary English class. Recently in Korea, the use of smart technologies in education has become an issue with the introduction of a new educational platform and increased social interaction between teachers and students. The Smart learning paradigm is converging with technology and social learning. This study examines an English reading method using smart technology and how it affects the improvement of elementary students' reading ability, we also suggest effective reading methods related to Smart learning suitable for this new educational trend. The results showed that the use of a tablet PC based Smartree reading program had meaningful effects on both improvements of cognitive reading ability and changes in affective attitude.

• Educational Technology International
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• 제15권1호
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• pp.1-26
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• 2014

The purpose of this study was to develop design principles of both animated pedagogical agents as 'credible' persuasive message source and persuasive fear arousing instructional messages in order to help enhance attitude changes toward a certain issue. Based on the previous pedagogical agent research, this study drew the design principles providing ways to manipulate agent credibility level and fear arousing level of message. Consequently, it specified how to make pedagogical agents perceived less or more credible by learners by manipulating a variety of agent features. For fear arousing message, this study showed how fear arousing messages would be structured into one of three levels: non-threatening, moderately threatening, and strongly threatening. Two different agent conditions and three message conditions were actually developed and experimentally tested with the participants of 40 undergraduate students. The results showed that the agent design principles specified from the previous research worked well enough to make a distinction between the more credible agent and the less credible agent. The overall results of this study may indicate that the design strategies for fear arousing message are retained on the premise of some future refinements.

• 한국컴퓨터그래픽스학회논문지
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• 제22권5호
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• pp.37-47
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• 2016

최근 인간과 에이전트 간의 감성적인 상호작용을 지원하기 위해 에이전트의 기쁨, 슬픔 등의 얼굴 표정에 대한 사용자의 반응을 분석하는 연구들이 진행되었다. 그러나 기존의 연구에서는 사용자가 긍정적 혹은 부정적으로 평가하는 지를 검증하기 위해 주로 설문지를 통해 사용자 피드백을 획득하는 방법을 사용하였다. 본 연구에서는 인간과 에이전트 상호작용에서 에이전트의 얼굴 표정에 대한 사용자의 생체신호를 측정하여 감성적인 영향이 있는지 살펴보았다. 일관성 있는 생체 신호 해석 결과를 도출하기 위해 실시간으로 심박수와 피부전도도 등의 생체 신호를 획득하고, 명시적 혹은 비명시적인 피드백 분석방법을 통합하여, 해석을 안정적으로 하도록 하였다. 실험결과 에이전트의 긍정(혹은 부정)적인 얼굴 표정이 사용자의 긍정(혹은 부정)적인 반응을 이끌어 냄을 확인할 수 있었다. 또한, 인간과 에이전트와의 상호작용에서도 인간과 인간의 상호작용과 유사하게 에이전트의 긍정적인 얼굴 표정이 사용자의 부정적인 감정을 감소시킴을 확인할 수 있었다. 본 연구는 인간과 에이전트의 감성적인 상호작용을 위해 에이전트의 얼굴 표정을 디자인하기 위한 근거로 활용할 수 있다.