• 제목/요약/키워드: Adaptive Structuration Theory

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The Effects of Fit and Social Construction on Individual Performance

  • Im, Ghi-Young
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2008년도 춘계학술대회
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    • pp.29-34
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    • 2008
  • This study examines the effects of information and communication technologies on individual performance. The literature has paid a considerable amount of attention to social influence as a determinant of individual behavior. We combine task-technology fit with concepts from adaptive structuration theory to specify social influence. In our model, we suggest that individuals should receive support from proper social construction to have additional performance improvement. Empirical data from 317 individuals across 43 teams in 10 companies is used to assess the theoretical model. Our theoretical model received support from the data.

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집단효능감이 지식경영시스템 사용자의 전유과정과 만족에 미치는 영향 (The Effect of Group Efficacy on the Appropriation Process and User Satisfaction in Knowledge Management Systems)

  • 유일;김재전;노희옥
    • 지식경영연구
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    • 제9권3호
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    • pp.141-158
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    • 2008
  • This study introduces the construct of group efficacy and combines the construct with the Adaptive Structuration Theory(AST) and user satisfaction framework. Job efficacy and IT efficacy identified as the dimensions of group efficacy are hypothesized to influence faithfulness of appropriation and consensus on appropriation. and then the user satisfaction of knowledge management systems(KMS). Data were collected through a survey of respondents who have the experience of using KMS, and analyzed by using structural equations modelling. The major findings of this study are as follows: First, job efficacy was found to have a positive influence on consensus on appropriation and user satisfaction. Second, IT efficacy was found to have a positive effect on faithfulness of appropriation and consensus on appropriation. Third, faithfulness of appropriation was found to have a positive influence on consensus on appropriation and user satisfaction. Implications of these findings are discussed for researchers and practitioners.

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IT관리부서의 서비스 품질이 정보시스템의 전유에 미치는 영향 (The Effect of IT Department Service Quality on Appropriateness of Information System)

  • 이웅규
    • 한국정보시스템학회지:정보시스템연구
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    • 제16권1호
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    • pp.159-178
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    • 2007
  • As generalization of using PC and the Internet information technology (IT) users in organizations are not passive clients but active producers of information services. One of the reasons for the change of users' role is social interactions with other users and IT department staffs. That is, users can find and develop new functions and usefulness of IT, especially, Web-based ones through communication with other users or IT department staffs. The objective of this study is to investigate the relationship between IT department service quality and social interactions with other users. For this purpose, we suggest a research model based on adaptive structuration theory (AST), which is to explain the changes in social structure (rules and resources) of IT by social interactions, as well as service quality theory. Our model's exogenous variable is service quality which is a second-order factor consisting of reliability, responsiveness, assurance, and empathy. As endogenous variables, we adopt two variables for appropriateness of using IT, faithfulness of appropriation and consensus on appropriation. Finally, dependent variables of ow model are usefulness and ease of use which can be considered as attitude on IT as well as other variables for appropriateness. For empirical test our model is applied to users of groupware and ERP in organizations and analyzed by partial least square. In result, all hypotheses suggested in our model are supported statistically.

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정보기술 사용 전유에 관한 변수들 간의 관계에서 컴퓨터자기효능감의 조절효과 (Moderation Effects of Computer Self-efficacy on the Relationship among Variables for Appropriation in using IT)

  • 이웅규
    • 한국정보시스템학회지:정보시스템연구
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    • 제18권1호
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    • pp.25-46
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    • 2009
  • According to adaptive structuration theory, faithfulness of appropriation(FOA), and consensus on appropriation(COA) are variables for measuring appropriation in use of IT. FOA is the level of interpreting and using the intentions of the IT designers objectively and COA is the level of agreement on ways of using IT among or with user group independently of designers' intention. In traditional theories of IT adoption, computer self-efficacy(CSE), self evaluation on abilities of using computer, has been considered as one of the important individual differences. which would influence on beliefs of using IT. Therefore, considering the relationship among CSE, FOA, COA and attitude, we can hypothesize that CSE would play a moderation varaible among appropriation related variables relationships, FOA-attitude and COA-attitude. The objective of this study is an analysis of CSE's moderation effects in causality relationship among appropriation measuring variables. For this purpose, we propose a research model where there are four hypotheses for moderation effects of CSE on the relationships between appropriation variables. We test these hypotheses by sampling ERP and groupware users. In result, our proposed hypotheses except moderation effect of COA-usefulness are accepted. Main contribution of this study is to identify the relationship between CSE and AST. This study implies that very careful consideration of users' CSE is necessary in order to perform managerial activities based on FOA and COA in IT management department.

온라임 게임의 전유가 게임 성과에 미치는 영향 : 대규모 다중사용자 온라인 역할수행게임을 중심으로 (The Influence of Appropriation and on Performance in Online Game: Focusing on MMORPG)

  • 이응규;권정일
    • Asia pacific journal of information systems
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    • 제16권4호
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    • pp.103-119
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    • 2006
  • One of the most important reasons for using online game is intrinsic motivation which relates the drive to perform a behavior for perceptions of pleasure and satisfaction from the behavior itself. Therefore, most studies for using online game have been based on theories for intrinsic motivation such as flow. However, such theories have some limitations for explaining social aspects of online games such as Massively Multiplayer Online Role Game (MMORPG), which provides a society for game players by using a virtual space for playing games so called 'persistent world'. Adaptive structuration theory (AST) is one of trying to capture the change of using IT due to social interactions between users and system. In order to explain online game players' behavior considering social interaction, we suggest a research model based on AST. Our model aims to investigate the relationship between appropriation which is determined by faithfulness of appropriation (FOA) and consensus on appropriation (COA) and performance which is represented by the relationship among perceived winning, flow, and intention of reuse. An empirical test of our model for 125 MMORPG users which is analyzed by Partial Least Square method shows very satisfactory and interesting results. While hypotheses suggested in our model are supported, the influence of COA on game performance is shown to be stronger than that of FOA.

과업기술적합도(TTF)가 그룹지원시스템(GSS)의 사용 및 성과에 미치는 영향 : 전유방식동의 정도와 전유 충실도의 조절효과를 고려하여 (The Influence of TTF on GSS Usage and Task Performance : Focusing on moderating effect of COA and FOA)

  • 강소라;전방지
    • 기술혁신학회지
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    • 제10권4호
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    • pp.755-788
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    • 2007
  • 본 연구에서는 조직 구성원의 협업을 위하여 도입되는 GSS(Group Support System)를 대상으로 과업과 기술의 적합도(TTF: Task-Technology Fit)가 GSS의 사용과 성과에 미치는 영향에 대한 연구를 수행하고자 하였다. 특히 조직구성원들의 상호작용 영향을 고려하기 위해 적응구조화이론(AST: Adaptive Structuration Theory)에서 제시하고 있는 그룹 구성원들 간의 전유방식의 동의정도(COA)와 사용자와 설계자 간의 일치(FOA)의 조절효과를 고려하였다. 이를 위해 본 연구에서는 GSS를 도입하여 사용하고 있는 기업을 대상으로 2005년 6월 2일부터 6월 27일까지 약 1달 간 총 303부의 설문지를 회수하여 분석하였다. 연구결과, 과업기술적합도는 GSS 사용과 성과에 긍정적 영향을 미치는 것으로 나타났으며, 전유방식의 동의정도가 강할 경우 GSS사용에 강력한 영향력을 행사하였다. 또한, 전유의 충실도역시 과업기술적합도와 GSS 사용과 성과 간의 관계에 모두 긍정적 영향을 미치는 것으로 나타났다. 본 연구를 위해 개인의 정보시스템 성과에 대한 연구에서 보편적으로 널리 사용되어 온 과업기술적합도 모형과 정보시스템에 구성원들이 적응하는 과정을 설명하는 적응구조화이론 이론을 통합함으로써 GSS 사용에 따른 개인의 성과를 보다 구체적으로 파악할 수 있을 것이다.

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병원 헬스케어 서비스 혁신: ICT 조직기능 연관성 (ICT Relatedness)에 기반한 상호작용과 지식공유 (Hospital Healthcare Service Innovation: Interaction and Knowledge Sharing based on ICT Relatedness)

  • 김찬영;이강덕;김용진
    • 경영정보학연구
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    • 제17권1호
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    • pp.19-47
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    • 2015
  • 본 연구의 목적은 병원 헬스케어 서비스 분야에서 ICT 조직기능 연관성(Information and Communication Technology Relatedness)과 조직환경이 의료진간 또는 의료진과 환자간 상호작용과 지식공유에 어떻게 영향을 미치며, 지식공유는 의료 서비스 혁신, 그리고 서비스 혁신은 서비스성과에 어떻게 영향을 미치는지를 구조화된 모델을 통해 연구하는 것이다. 자원준거관점(Resource based view), 적합구조화이론(Adaptive Structuration Theory), 그리고 서비스 혁신이론을 기반으로 헬스케어 서비스 시스템에서 성과에 영향을 미치는 주요요인으로 ICT 조직기능 연관성, 구성원간의 상호작용과 지식공유를 설정했고, 성과요인으로는 서비스 혁신과 서비스 성과를 설정였다. 모델의 검증을 위해 병원에서 종사하는 의료직, 기능직, 사무직 종사자들을 대상으로 설문을 실시하여 분석하였다. 모델 검증 결과, 모든 가설들은 유의미하게 성과창출에 긍정적인 영향을 주는 것으로 밝혀졌다. 구조화된 조직환경과 ICT 조직기능 연관성은 서비스 조직구성원 및 환자들의 행위에 영향을 주어 상호작용 및 지식공유를 촉진하고, 병원 헬스케어 서비스의 혁신과 성과에 영향을 미치는 중요한 요소임을 시사하고 있다.

콜센터 상담사의 직무성과 및 이직의도에 영향을 미치는 요인 : 개인특성과 조직특성을 중심으로 (Factors Affecting Job Performance and Turnover Intention of Call Center Representatives : Focusing on Individual Characteristics and Organizational Characteristics)

  • 정경숙;곡민
    • 한국IT서비스학회지
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    • 제19권6호
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    • pp.55-82
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    • 2020
  • This study examined the factors that influence the turnover intention, job performance of call center representatives based on the adaptive structuration theory (AST). This study intended to empirically examine how individual characteristics of representative affect the technological and task adaptation, how they affect job performance and turnover intention. On the other hand, this study also explains how rational culture and organization a reputation which are considered as dimensions of organizational characteristics affects organizational commitment, and verifies the relationship between organizational commitment and job performance and turnover intention. Finally this paper aim to provide academic and practical implications. In order to solve the above research problems, this research proposed a model based on the adaptive structuration theory. In order to identify the relationship between the proposed variables and the AST for individual, we conducted an empirical test on the call center representatives. The structural equation model was used to verify the research model and hypotheses. The results of the empirical analysis show that the personal characteristics of counselors, such as communication skills, multitasking abilities, and innovativeness have a positive effect on skill adaptation, and skill adaptation has a positive effect on task adaptation, furthermore, it influences on job performance and turnover intention Respectively. In addition, among the factors of organizational environmental dimensions of the call center, it was found that organizational reputation not only increase continuance commitment but also increase normative commitment. Contrary to our expectations, perceived rational culture didn't have a positive effect on organizational commitment. Also, continuance commitment and normative commitment are valid predictors of job performance, but they have nothing to do with turnover intention. On the contrary, emotional commitment is the only one variable among three dimensions of organizational commitment have a positive effect on turnover intention, but is not a valid predictor of job performance.

신기술 사용 과정에 관한 비교 사례 연구: 기술 전유 과정의 근거이론적 접근 (A Comparative Case Study on the Adaptation Process of Advanced Information Technology: A Grounded Theory Approach for the Appropriation Process)

  • 최희재;이준기
    • Asia pacific journal of information systems
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    • 제19권3호
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    • pp.99-124
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    • 2009
  • Many firms in Korea have adopted and used advanced information technology in an effort to boost efficiency. The process of adapting to the new technology, at the same time, can vary from one firm to another. As such, this research focuses on several relevant factors, especially the roles of social interaction as a key variable that influences the technology adaptation process and the outcomes. Thus far, how a firm goes through the adaptation process to the new technology has not been yet fully explored. Previous studies on changes undergone by a firm or an organization due to information technology have been pursued from various theoretical points of views, evolved from technological and institutional views to an integrated social technology views. The technology adaptation process has been understood to be something that evolves over time and has been regarded as cycles between misalignments and alignments, gradually approaching the stable aligned state. The adaptation process of the new technology was defined as "appropriation" process according to Poole and DeSanctis (1994). They suggested that this process is not automatically determined by the technology design itself. Rather, people actively select how technology structures should be used; accordingly, adoption practices vary. But concepts of the appropriation process in these studies are not accurate while suggested propositions are not clear enough to apply in practice. Furthermore, these studies do not substantially suggest which factors are changed during the appropriation process and what should be done to bring about effective outcomes. Therefore, research objectives of this study lie in finding causes for the difference in ways in which advanced information technology has been used and adopted among organizations. The study also aims to explore how a firm's interaction with social as well as technological factors affects differently in resulting organizational changes. Detail objectives of this study are as follows. First, this paper primarily focuses on the appropriation process of advanced information technology in the long run, and we look into reasons for the diverse types of the usage. Second, this study is to categorize each phases in the appropriation process and make clear what changes occur and how they are evolved during each phase. Third, this study is to suggest the guidelines to determine which strategies are needed in an individual, group and organizational level. For this, a substantially grounded theory that can be applied to organizational practice has been developed from a longitudinal comparative case study. For these objectives, the technology appropriation process was explored based on Structuration Theory by Giddens (1984), Orlikoski and Robey (1991) and Adaptive Structuration Theory by Poole and DeSanctis (1994), which are examples of social technology views on organizational change by technology. Data have been obtained from interviews, observations of medical treatment task, and questionnaires administered to group members who use the technology. Data coding was executed in three steps following the grounded theory approach. First of all, concepts and categories were developed from interviews and observation data in open coding. Next, in axial coding, we related categories to subcategorize along the lines of their properties and dimensions through the paradigm model. Finally, the grounded theory about the appropriation process was developed through the conditional/consequential matrix in selective coding. In this study eight hypotheses about the adaptation process have been clearly articulated. Also, we found that the appropriation process involves through three phases, namely, "direct appropriation," "cooperate with related structures," and "interpret and make judgments." The higher phases of appropriation move, the more users represent various types of instrumental use and attitude. Moreover, the previous structures like "knowledge and experience," "belief that other members know and accept the use of technology," "horizontal communication," and "embodiment of opinion collection process" are evolved to higher degrees in their dimensions of property. Furthermore, users continuously create new spirits and structures, while removing some of the previous ones at the same time. Thus, from longitudinal view, faithful and unfaithful appropriation methods appear recursively, but gradually faithful appropriation takes over the other. In other words, the concept of spirits and structures has been changed in the adaptation process over time for the purpose of alignment between the task and other structures. These findings call for a revised or extended model of structural adaptation in IS (Information Systems) literature now that the vague adaptation process in previous studies has been clarified through the in-depth qualitative study, identifying each phrase with accuracy. In addition, based on these results some guidelines can be set up to help determine which strategies are needed in an individual, group, and organizational level for the purpose of effective technology appropriation. In practice, managers can focus on the changes of spirits and elevation of the structural dimension to achieve effective technology use.

정보기술 사용에서의 전유가 내재적/외재적 동기 및 사용용이성에 미치는 영향 : 블로그 사용자들을 중심으로 (An Influence of Appropriation on Intrinsic and Extrinsic Motivation with Ease of Use in Using Information Technology : Focus on Blog Users)

  • 이웅규
    • 한국경영과학회지
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    • 제33권1호
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    • pp.131-148
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    • 2008
  • Today, it is not difficult to use information technology (IT), especially, Internet based ones. Many people can not only access IT without learning how to use it but also find and develop new techniques and usages which couldn't be expected by system engineers or designers. This is owing to social interactions among users as well as advancement of IT. Theoretically, such social interactions in using IT can be well explained by adaptive structuration theory (AST) which has been considered as one of trying to capture the change of using IT due to social interactions between users and system. This study is to analyze the relationship between social interactions and motivation in using IT which can determine attitude and intention of using IT. For this purpose we provide a research model, in which two AST related variables, faithfulness of appropriation and consensus on appropriation, are independent variables and three beliefs for using IT, usefulness, ease of use and playfulness, are dependent ones. Additionally, for reflection of changing uses, usefulness is formed as second order factor by two first order factors-usefulness of self-expression and communication. An empirical test of our model for blog users which is analyzed by Partial Least Square method shows supporting most of hypotheses except one, consensus-ease of use.