• The Journal of Industrial Distribution & Business
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• v.9 no.2
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• pp.27-38
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• 2018

Purpose - This study centers on field surveys aimed at deriving the customer satisfaction factors of customer support centers that are positioned between suppliers and consumers in the supply chain. They consists of manufacturing, sales, distribution, consumption and collection, and that are in charge of core functions for suppliers' customer satisfaction management and consumers' satisfaction with consuming activities. Research design, data, and methodology - The customer satisfaction factors of customer support centers were derived through literature review and expert opinion surveys, and a questionnaire was developed through a process of the refinement of variables using pilot tests and 330 questionnaire sheets were distributed. The questionnaire sheets were collected and opinions in them were analyzed using fuzzy AHP methodology. Results - Three factors, which are turnover intentions, motivation, and job satisfaction, were derived as customer satisfaction factors of customer support centers, and the ranking relationships of these three factors were analyzed. In addition, the ranking relationships among six execution variables of turnover intentions, 10 execution variables of motivation, and 10 execution variables of job satisfaction were analyzed using fuzzy AHP methodology to obtain quite significant results. Based on the results of this study, three implications in the three strategic aspects and an implication in the academic aspects are presented. Conclusions - Motivation and job satisfaction, job satisfaction and turnover intentions, and motivation and turnover intentions are not formed by independent or different factors or environments. They are in the same context with each other (maintaining high correlations) and are in the relationships of virtuous circles in which they complement each other.

• Journal of Korean Tunnelling and Underground Space Association
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• v.14 no.6
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• pp.683-697
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• 2012

In this paper, a risk analysis methodology applicable to shield TBM tunnels was studied. Fault Tree Analysis (FTA) was utilized to identify all risk items and to calculate the probability of failure of each item and Analytic Hierarchy Process (AHP) was used to obtain the impact of each risk item. Finally, a risk level of each risk item can be assessed. Developed methodology is applied to a Seoul subway site in which EPB shield tunnel method was utilized and it was found that risk analysis results matched reasonably well with field data.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.27 no.1
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• pp.129-145
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• 2017

This study proposes a methodology to estimate the financial damages by personal information breach of a company and to analyse risk systematically through a case study of a company which experiences private information breach. Using FAIR(Factor Analysis of Information Risk) model, estimate the loss amount and to analyse risk objectively of a company by personal information breach. This study estimates adequacy and importance of corresponding factors applying AHP(Analytic Hierarchy Process) on each factors for assessing loss amount. By adopting proposed methodology in this study, the person in charge of actual work can assess and prove the loss amount though the latest risk estimation methodology. In addition, the person in charge can select the proper parameters for the corresponding company and can obtain the objective quantitative estimation. Hence it can be reported to the management by accurately assessing loss amount caused by personal information breach.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.7 no.12
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• pp.101-110
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• 2017

According to the Statistics Korea in 2016, 56.9% of companies do not fairly pay compensation for employee invention, despite the increasing proportion of the inventions in corporations. One reason is that the objective calculation method for employee and patent's contribution and the clear standard of fair compensation have not been established. Therefore, this study proposes a new calculation method using DCF (Discounted cash flow) and AHP (Analytical hiearchy process) methodology to calculate the fair amount of employee invention compensation, and verified it through real case examples. As a result, 2.3 times higher amount of compensation was calculated than the previous approach. This study is meaningful that it provided objective compensation criteria that could more protect the inventor in the situation which the clear criteria for the calculation of fair compensation are not established. This methodology is expected to be applicable for SMEs as employee invention compensation.

• Korean Journal of Construction Engineering and Management
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• v.8 no.3
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• pp.106-115
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• 2007

The size and length of road tunnels have been gradually expanded as industry developed. Consequently, the risk has been increased. The decision making process for ventilation system for road tunnels involves a large amount of information on economic feasibility, construction methods, and safety etc. In situation where systematically structured decision making process is unavailable, almost decisions about ventilation systems are made based on engineers' private knowledge and experiences. Procedure and criteria to choose the best optimized ventilation system among many alternatives are proposed, breaking away from the economic dependency-oriented decision making. This paper presents a Multi-Attribute Utility Theory and AHP based function with which planners can calculate overall utility of each alternative. It is anticipated that the effective use of the proposed methodology for decision making on ventilation systems ould be able to reduce the likelihood of the occurrence of potential safety risks as well as increase the overall ventilation performance.

• Korean Management Science Review
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• v.21 no.1
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• pp.113-129
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• 2004

Nowadays many enterprises build e-procurement systems. An e-procurement is a Web-based procurement process and its functionalities are considered important in the B2B e-commerce. Buyers should select competent suppliers for a successful e-procurement. Therefore, this study proposes a method using the analytic hierarchy process(AHP) for building a Web-based supplier selection system. In detail, the purpose of this study is (1) to review methods previously used when buyers selecting suppliers and to extract important selection criteria： (2) to explain extended AHP method adopted by this study among supplier selection methods： (3) to describe the supplier selection steps using extended AHP ： and (4) to propose a decision support system embedding the methodology described above. The proposed system comprises of three phase： first phase is to evaluate suppliers on enterprise level： second phase to evaluate them on each transaction level： third phase to post-evaluate them.

• Journal of the Korean Operations Research and Management Science Society
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• v.34 no.3
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• pp.105-124
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• 2009

Data Envelopment Analysis (DEA) is a methodology of computing the relative efficiency of each decision making unit (DMU) by comparing it with other DMUs having similar input and output structure. In this paper, we compare the efficiency of Korean rail transit corporations using DEA. To do this, we design a DEA-AR/AHP model, and evaluate efficiency by comparing the subway operating agencies of six big cities. The analysis reveals that Seoul Metro and Seoul city railroad construction turn out to be the most efficient groups. The result of this research can provide helpful information for effective management in a domestic subway operating agency.

• Journal of the Korea Society of Computer and Information
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• v.23 no.7
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• pp.121-129
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• 2018

Since 2005, POSCO has been conducting continuous innovation activities using its own innovation methodology, QSS + (Quick Six Sigma Plus). Recently, the effectiveness of QSS + has been decreased owing to the different needs and purposes for each group. The purpose of this study is to compare the weights of the QSS + factors using AHP analysis. QSS + factors consist of two levels. The high level consists of 7 items : 'Master Plan, Waste Zero Activity, Daily Improvement Activity, Talent Development, Project Activity, Initiative/Encouragement activity'. The low level consists of 3 items '5S, My Machine, My M&S' for Daily Improvement Activity. As a result, we found that there was a difference between the weights of the four groups. We suggest the effective QSS + directions to improve the quality of POSCO.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.122-125
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• 2000

The Analytic Hierarchy Process (AHP), a decision making model, which is more applicable than other methods to R&D project selection, particularly when it is applied to intangibles. The objective of this paper is to develop an extended model of the AHP which Is linked to Cross Impact Analysis to assist in the ranking of a large number of technological alternatives. In this study, we developed a priority setting algorithm which considers the cross-impact of the future technology alternatives and thus developed an integrated cross-impact hierarchical decision-making model, which sets the priority by considering technological forecasting and technology dependency

• Journal of Distribution Science
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• v.18 no.7
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• pp.63-72
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• 2020

Purpose: This study examines the market segmentation and strategy of PT INKA, a rolling stock manufacturer in Indonesia. Research design, data and methodology: The study used the MCDM (Multiple Criteria Decision Making) method specifically the AHP (Analytical Hierarchy Process). The AHP method was applied to identify the target market. This method or approach considers the market attractiveness and competitive strength criteria with quantified parameters. Results: a) Australia, Kenya, Tanzania, New Zealand, and India emerge as the top five target markets; b) There is justification for rolling stock manufacturers to allocate their resources in winning the market share. Conclusion: The main challenge confronting the rolling stock manufacturer is limited resources to acquire a particular market share despite abundant opportunities in this sector. Despite the mastery of technology and long experience in the industry, selecting a target market with multiple criteria could be difficult for an emerging rolling stock manufacturer in South East Asia.