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A Study of the Impact of Customer Value on Relationship Quality and Customer Loyalty (고객가치가 관계품질 및 고객충성도에 미치는 영향: 치과병·의원을 중심으로)

  • Lee, Soo-Wook;Cha, Eun-Kwang
    • Journal of Distribution Science
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    • v.12 no.2
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    • pp.81-93
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    • 2014
  • Purpose - Recent rapid environmental changes in the hospital industry are accelerating the spread of customer satisfaction management. Customers' desires have become diversified and advanced; in the past, customers tended to preferred popularized and standardized care, whereas they now prefer individualized and differentiated care, based on an increase in income. Specifically, this study tries to analyze the mediating effects of factors that affect the configuration portion of customer value and relationship quality (customer trust and relationship commitment) by investigating the impacts and configuration factor of customer value on relationship quality and determining how these factors impact customer loyalty directly or indirectly. Research design, data, and methodology - This study aims to determine the customer value factors that impact the perceptions of dental hospital customers, how these factors impact relationship quality and customer loyalty, and the causal relationship of these factors, and to verify the research model based on previous research. To increase the validity and reliability of the questionnaire, the authors of this study constructed basic questions using measurement tools already verified for reliability and validity in existing studies. In this study, customer value is defined as customers' recognizing value by exchanging goods or services and is measured using a five-point Likert scale using 19 questions about the 4-Ds, such as convenience value, quick service, response value, and trustworthiness. For each question, "very low" was set at 1 point and "very high" at 5 points. Customer trust, relationship commitment, and customer loyalty are also measured using a five-point Likert 5-point scale (1 = very low, 5 = very high) based on previous studies. Results - For customer value, trustworthiness and quick service are shown to have direct significant positive impacts on customer loyalty. For customer value and quality of the relationship (customer confidence and commitment), trustworthiness, response value, confidence value, and quick service are shown to have a significant positive impact on customer truth, in order of impact. For the relationship between customer value and commitment, quick service and response value are shown to have significant positive impact. Customer confidence has a very high positive influence on commitment. For the relationship between the quality of the relationship (customer confidence and commitment) and customer loyalty, customer confidence is shown to have more of an impact than commitment, in terms of a direct influence of customer loyalty. Commitment showed a positive impact on customer loyalty. For the relationship between customer confidence and customer loyalty, commitment showed a mediating effect. Conclusions - Many additional variables could apply; this study focused on customer value, quality of the relationship, and customer loyalty. In particular, there will be significant value in identifying the relationships among customer value, relationship quality, and customer loyalty by using impact factors for customer value; ensuring external validity by expanding denotation and applying the findings to other service industries; and undertaking continuous research. This study has limited generalization potential because the target for this survey was located only in the Seoul area.

A Study on PIV Measurement of Unsteady Flow around Disk caused by Slide Type Valve Quick Closing (슬라이드 밸브 급폐쇄에 따른 디스크 주위 비정상유동의 PIV계측에 관한 연구)

  • Lee, Chul-Jae;Cho, Dae-Hwan
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.15 no.3
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    • pp.251-256
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    • 2009
  • In this research, we experimentally studied flow characteristic by applying PIV measuring techniques which could measure the point velocity of all flow field and measuring the unsteady velocity of surrounding disk generated in a short time. Time range of great velocity change following quick closing of the slide valve was within 0.1s and the cycle was presumed to be 0.12s as a result of comparison study between the result of point flow field and of existing pressure change. Also, surrounding disk flow inside the circular pipe was closed from the upper part and flow road was getting narrow and advanced to the lower part incidentally quickly there was a tendency that the size of the flow back velocity to the upper part immeadiately after the closure decreased to 4/120s and increased again. There was flow back velocity component in y/D=0.2 lower part by the influence of flow back to the upper part after complete closure and the vortex flow of 0.2D-size near y/D=0.7, x/D=-0.3 was observed.

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AUTOMATIC 3D BUILDING INFORMATION EXTRACTION FROM A SINGLE QUICKBIRD IMAGE AND DIGITAL MAPS

  • Kim, Hye-Jin;Byun, Young-Gi;Choi, Jae-Wan;Han, You-Kyung;Kim, Yong-Il
    • Proceedings of the KSRS Conference
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    • 2007.10a
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    • pp.238-242
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    • 2007
  • Today's commercial high resolution satellite imagery such as that provided by IKONOS and QuickBird, offers the potential to extract useful spatial information for geographical database construction and GIS applications. Digital maps supply the most generally used GIS data probiding topography, road, and building information. Currently, the building information provided by digital maps is incompletely constructed for GIS applications due to planar position error and warped shape. We focus on extracting of the accurate building information including position, shape, and height to update the building information of the digital maps and GIS database. In this paper, we propose a new method of 3D building information extraction with a single high resolution satellite image and digital map. Co-registration between the QuickBird image and the 1:1,000 digital maps was carried out automatically using the RPC adjustment model and the building layer of the digital map was projected onto the image. The building roof boundaries were detected using the building layer from the digital map based on the satellite azimuth. The building shape could be modified using a snake algorithm. Then we measured the building height and traced the building bottom automatically using triangular vector structure (TVS) hypothesis. In order to evaluate the proposed method, we estimated accuracy of the extracted building information using LiDAR DSM.

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Query Technique for Quick Network Routing changing of Mobility Sensor Node in Healthcare System (헬스케어 시스템에서 이동형 센서노드의 신속한 네트워크 라우팅 변화를 위한 질의기법)

  • Lee, Seung-chul;Kwon, Tae-Ha;Chung, Wan-Young
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2009.10a
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    • pp.517-520
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    • 2009
  • Healthcare application system has been actively researched to apply WSN technology to healthcare area with a mobile sensor node of low cost, low power, and small size. Sensor node has the problem for transmission range of RF power and time delay of the wireless routing connectivity between sensor nodes. In this paper, we proposes a new method utilizing mobile sensor nodes with relay sensor nodes for quick network routing changing using query technique in healthcare system. A query processor to control and manage the routing changing of sensor nodes in a wireless sensor network was designed and implemented. The user's PC transmits the beacon message which will change the quick link routing according to activity status of patient in wireless sensor network. We describe the implementation for query protocol that is very effective of power saving between sensor nodes.

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Effects of 3 different light-curing units on the physico-mechanical properties of bleach-shade resin composites

  • Azin Farzad;Shahin Kasraei;Sahebeh Haghi;Mahboubeh Masoumbeigi;Hassan Torabzadeh;Narges Panahandeh
    • Restorative Dentistry and Endodontics
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    • v.47 no.1
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    • pp.9.1-9.11
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    • 2022
  • Objectives: This study investigated the microhardness, flexural strength, and color stability of bleach-shade resin composites cured with 3 different light-curing units. Materials and Methods: In this in vitro experimental study, 270 samples were fabricated of bleach and A2 shades of 3 commercial resin composites (Point 4, G-aenial Anterior, and Estelite Sigma Quick). Samples (n = 5 for each trial) were cured with Bluephase N, Woodpecker LED.D, and Optilux 501 units and underwent Vickers microhardness and flexural strength tests. The samples were tested after 24 hours of storage in distilled water. Color was assessed using a spectrophotometer immediately after preparation and 24 hours after curing. Data were analyzed using 3-way analysis of variance and the Tukey test (p ≤ 0.001). Results: Samples cured with Optilux exhibited the highest and those cured with LED.D exhibited the lowest microhardness (p = 0.023). The bleach shade of Point 4 composite cured with Optilux displayed the highest flexural strength, while the same composite and shade cured with Sigma Quick exhibited the lowest (p ≤ 0.001). The color change after 24 hours was greatest for the bleach shade of G-aenial cured with Bluephase N and least for the A2 shade of Sigma Quick cured with Optilux (p ≤ 0.001). Conclusions: Light curing with polywave light-emitting diode (LED) yielded results between or statistically similar to those of quartz-tungsten-halogen and monowave LED in the microhardness and flexural strength of both A2 and bleach shades of resin composites. However, the brands of light-curing devices showed significant differences in color stability.

Estimating the Return Flow of Irrigation Water for Paddies Using Hydrology-Hydraulic Modeling (수리·수문해석 모델을 활용한 농업용수 회귀수량 추정)

  • Shin, Ji-Hyeon;Nam, Won-Ho;Yoon, Dong-Hyun;Yang, Mi-Hye;Jung, In-Kyun;Lee, Kwang-Ya
    • Journal of The Korean Society of Agricultural Engineers
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    • v.65 no.6
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    • pp.1-13
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    • 2023
  • Irrigation return flow plays an important role in river flow forecasting, basin water supply planning, and determining irrigation water use. Therefore, accurate calculation of irrigation return flow rate is essential for the rational use and management of water resources. In this study, EPA-SWMM (Environmental Protection Agency-Storm Water Management Model) modeling was used to analyze the irrigation return flow and return flow rate of each intake work using irrigation canal network. As a result of the EPA-SWMM, we tried to estimate the quick return flow and delayed return flow using the water supply, paddy field, drainage, infiltration, precipitation, and evapotranspiration. We selected 9 districts, including pumping stations and weirs, to reflect various characteristics of irrigation water, focusing on the four major rivers (Hangang, Geumgang, Nakdonggang, Yeongsangang, and Seomjingang). We analyzed the irrigation period from May 1, 2021 to September 10, 2021. As a result of estimating the irrigation return flow rate, it varied from approximately 44 to 56%. In the case of the Gokseong Guseong area with the highest return flow rate, it was estimated that the quick return flow was 4,677 103 m3 and the delayed return flow was 1,473 103 m3 , with a quick return flow rate of 42.6% and a delayed return flow rate of 13.4%.

Clinical Analysis of Influenza in Children and Rapid Antigen Detection Test on First Half of the Year 2004 in Busan (2004 상반기 부산 지역에서 유행한 인플루엔자의 임상 역학적 분석 및 인플루엔자 진단에 있어서의 신속 항원 검사법)

  • Choi, So Young;Lee, Na Young;Kim, Sung Mi;Kim, Gil Heun;Jung, Jin Hwa;Choi, Im Jung;Cho, Kyung Soon
    • Pediatric Infection and Vaccine
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    • v.11 no.2
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    • pp.158-169
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    • 2004
  • Purpose : Although influenza is one of the most important cause of acute respiratory tract infections in children, virus isolation is not popular and there are only a few clinical studies on influenza and diagnostic methods. We evaluated the epidemiological and clinical features of influenza in children and rapid antigen detection test(QuickVue influenza test) on fist half of the year 2004 in Busan. Methods : From January 2004 to June 2004, throat swab and nasal secretion were obtained and cultured for the isolation of influenza virus and tested by rapid antigen detection test(QuickVue influenza test) in children with suspected influenza infections. The medical records of patients with influenza virus infection were reviewed retrospectively. Results : Influenza viruses were isolated in 79(17.2%) out of 621 patients examined. Influenza virus was isolated mainly from March to April 2004. The ratio of male and female with influenza virus infection was 1.2 : 1 with median age of 4 years 6month. The most common clinical diagnosis of influenza virus infection was bronchitis. There was no difference between influenza A and B infection in clinical diagnosis and symptoms. All patients recovered without severe complication. The sensitivity obtained for rapid antigen detection test (QuickVue influenza test) was 93.6% and the specificity was 80.2%, the positive predictive value 40.8%, the negative predictive value 98.8%. Conclusion : With rapid antigen detection test, it is possible early detection of influenza in children. reduction in use of antimicrobial agent and early use of antiviral agent.

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EZXover: C program to Reduce Cross-over Errors in Marine Geophysical Survey Data (지구물리탐사자료에서 교차점오차를 보정하기위한 EZXover 프로그램 개발)

  • Kang Moo-Hee;Han Hyun-Chul;Kim Kyong-O;SunWoo Don;Kim Jin-Ho;Gong Gee-Soo
    • Economic and Environmental Geology
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    • v.39 no.3 s.178
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    • pp.229-234
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    • 2006
  • Cross-over errors (XOEs) may mislead scientists when interpreting marine geophysical data. Such risk can be reduced by correcting the data proportionally between two cross-over points (XOPs). C program is presented to determine XOPs using a quick rejection test and a straddle test, and to adjust XOEs using a weighted linear interpolation algorithm.