• Journal of the Korean Society for information Management
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• 제34권4호
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• pp.273-292
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• 2017

This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.

• Journal of Korean Society for Quality Management
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• 제50권2호
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• pp.183-197
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• 2022

Purpose: The purpose of this study is to develop a quantitative evaluation model for the defense quality management system and suggest institutionalization plans. To this end, another existing evaluation model was reviewed and analyzed to develop a quantitative evaluation model applicable to military institutions. Methods: In this study, in order to establish a DQMS quantitative evaluation model, a military product quality level survey model and a defense quality model operated in the defense field were analyzed. In addition, evaluation models and indicators were analyzed by investigating evaluation models operated by other institutions and private sectors. Results: As a result of the study, the total score of the DQMS model was 1,000 points, 600 points for maturity level indicators and 400 points for operation performance indicators, and the evaluation items consisted of 7 major categories and 25 middle categories. The maturity level index 600 points are 70 points for organizational situation, 60 points for leadership, 40 points for planning, 100 points for support, 180 points for operation, 90 points for performance evaluation, and 60 points for improvement. Conclusion: It will be easy to quantify and evaluate the operating level of DQMS certified companies through the application of the DQMS quantitative evaluation model and evaluation criteria presented in this study. As a result, it will be possible to grasp the level of quality management system and the areas of improvement, and the overall level of improvement can be expected by inducing voluntary improvement activities through sharing of best practices and identifying improvement cases.

• Journal of the Korean Society of Clothing and Textiles
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• 제22권4호
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• pp.452-459
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• 1998

The purpose of this study was to discover a conceptual framework and evaluation process of apparel quality by means-end chain theory. The theoretical study was conducted to find out a conceptual framework and build a hypothetical evaluation process model of apparel quality. Apparel quality was perceived associative network called a means-end chain and was evaluated in several stages. A conceptual framework of apparel quality evaluation was organized into hierarchical relationships among four different dimensions: physical attribute, physical function, instrumental performance, and expressive performance. The means-end structure linked tangible physical attributes and function to more abstract instrumental and expressive performance. A hypothetical evaluation process model linked dimensions of apparel quality to the selected means-end relationship. Different consumers had different means-end chains for the same apparel. Therefore different subjects are likely to have different evaluation paths. From this study we can suggest an evaluation process model of apparel quality.

• Journal of Distribution Science
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• 제14권8호
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• pp.45-50
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• 2016

Purpose - This study aimed to develop a new practical and universally applicable service quality model by improving the service quality measurement model proposed by many previous studies. Research design, data, and methodology - An in-depth analysis on what influences such service quality model had on the improvement effect of service quality, and Service Evaluation Model("SEM"), which was revised from the existing service quality measurement model, was developed. The model is divided into the two integrative categories: First, activity, that is the group of service-related activities. Next is item, the group of service-related objects. The level of service is evaluated for each category via survey questionnaire on service level evaluation. Based on the model, SEM has visibility by structuring the whole service industry. Results - For the application of the new service quality model, this study attempted to examine the appropriateness of the newly proposed service quality model by applying it to retail service field. Conclusions - As a result, the proposed service model would be a useful and applicable service quality measurement model required by many organizations. Service company can set up self check service levels. Through these results, they can look for the ways to provide better services to customers. Service users can ensure the objectivity of business plan based upon SEM.

• Journal of Korean Society for Quality Management
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• 제30권2호
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• pp.1-10
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• 2002

A performance evaluation model of an R&D module in the quality management system for M Company Is constructed using QFD. The company produces telecommunication devices and employs the performance evaluation model based on ISO 9000 family. However, the model has some problems, one of them is that all check items are regarded as equally important Customer requirements are gathered from internal customers and QFD is utilized to obtain weights for each check item.

• International Journal of Quality Innovation
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• 제10권1호
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• pp.25-36
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• 2009

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

• Journal of the Korean Operations Research and Management Science Society
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• 제24권3호
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• Journal of Internet Computing and Services
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• 제9권5호
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• pp.109-116
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• 2008

The rapid change of computer and Internet environments produces a lot of data of various quality, Because this fact affects enterprise and organization, it demands the level evaluation on data quality, Thus, we propose mathematical model for quality evaluation on the base of data quality in this paper. And we propose the analysis model(web evaluation model, DQnA)) that analyzes and maintains data quality.

• International conference on construction engineering and project management
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• The 7th International Conference on Construction Engineering and Project Management Summit Forum on Sustainable Construction and Management
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• pp.301-312
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• 2017

Quality evaluation and control represent increasingly important concerns for construction quality management. There is an evident need for a standard data model to be used as the basis for computer-aided quality management. This study focuses on how to realize evaluation of construction quality based on BIM and database technology. In this paper, the reinforced concrete main structure is taken as an example, and the BP neural network evaluation model is established by inquiring current construction quality acceptance specification and evaluation standard. Furthermore, IFC standard is extended to integrate quality evaluation information and realize the mapping of evaluation information in BIM model, contributing to the visualization and transfer sharing of evaluation information. Furthermore, the conceptual entity model is designed to build quality evaluation database, and this paper select MySQL workbench system to achieve the establishment of the database. This study is organized to realize the requirement of visualization and data integration on construction quality evaluation which makes it more effective, convenient, intuitive, easy to find quality problems and provide more comprehensive and reliable data for the quality management of construction enterprises and official construction administratiors.

• The KIPS Transactions:PartD
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• 제16D권1호
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• pp.73-82
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• 2009

Open Source Software has over 60 percent of application software development but previous studies of objective quality model and characteristic to utilize Open Source Software appeared to be low and there are few studies regarding quantitative evaluation methods to evaluate Open Source Software. To solve these problems, in this paper, we propose a quality evaluation model, "Logical Open Source Software quality model", which is able to utilize for developing and maintaining application software and quantitative quality evaluation method that can utilize in the proposed model. The proposed Open Source Software quality model derives quality characteristics based on literature and it forms six main-features and twelve sub-characteristics by comparing with the quality characteristic of ISO/IEC 9126 and twelve evaluation metrics that can measure the metrics and the characteristics quantitatively. To verify efficiency of the proposed quality evaluation model, we apply the proposed quality evaluation to top 5 project management system (PMS) software in open source software community and prove its availability.