• Title/Summary/Keyword: 회복 후 만족

Search Result 184, Processing Time 0.026 seconds

The Effects of Perceived Justice on Store Loyalty in the Department Stores Service Recovery (백화점 서비스 회복과정의 지각된 공정성에 점포 애호도에 미치는 영향)

  • Kim, Yong-Han;Bae, Mu-Eun
    • Journal of Distribution Research
    • /
    • v.10 no.3
    • /
    • pp.59-86
    • /
    • 2005
  • This study examined whether the efforts of department store for recovering services may be perceived fairly from the standpoint of customers upon any occurrence of service failure, whether such perceived justice contributes to higher customer satisfaction and trust, and whether such customer satisfaction and trust have positive influence on store loyalty of customers, respectively. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 204 customers who experienced in service recovery around domestic major department stores in the last one(1) year. With regard to empirical analysis to verify some hypotheses hereof, this study verified the reliability and validity of each questionnaire item by means of statistical programs like SPSS 10,0 and AMOS 4.0, followed by verifying hypotheses through SEM(structural equation modeling) analysis. These results indicate that positive efforts of department stores for service recovery upon their service failure may bring customer satisfaction and trust in department store, which result in boosting up store loyalty of customers. In this empirical study, it was notably demonstrated that despite any occurrence of service failure, the corresponding efforts of department stores to improve the level of justice perceived by customers in course of service recovery, had positive effects on better customer satisfaction, trust and store loyalty, and these effects induced customer's continuous repurchase, positive WOM(word of mouth) and recommendation about the use of appropriate department store, which may contribute to better its competitive edge.

  • PDF

Effects of Clinical Nurses' Resilience on Job Stress and Burnout (임상간호사의 회복탄력성이 직무스트레스와 소진에 미치는 영향)

  • Kang, Jenong-Sook;Lim, Ji-Young
    • The Journal of the Korea Contents Association
    • /
    • v.15 no.11
    • /
    • pp.263-273
    • /
    • 2015
  • The purpose of this study was to investigate an effect of resilience of clinical nurses on their job stress and burnout. A convenience sample of 166 subjects were recruited from one general hospital. The mean score of resilience, job stress, burnout were 2.48, 4.00, and 2.98 respectively. The relation between resilience and burnout was effected with the negative correlation. The explanation power of resilience of clinical nurses on burnout was 24.8%. In conclusion, we found that resilience decreased clinical nurse's burnout. From this result, we suggest resilience improvement programs for clinical nurses will be developed and implemented.

The Influence of Clinical Violence Experience, Response to Violence Experience, Resilience on Academic Burnout among Undergraduate Nursing Students (간호대학생의 임상실습시 경험하는 폭력, 폭력경험 후 반응, 회복탄력성이 학업소진에 미치는 영향)

  • Jung, Kwuy-Im
    • The Journal of the Korea Contents Association
    • /
    • v.22 no.1
    • /
    • pp.571-580
    • /
    • 2022
  • This study was a descriptive research to investigate clinical violence experience, response to violence experience, resilience and academic burnout and to identify the factors affecting the academic burnout among nursing students. The participants were 318 nursing students. who were recruited from the 2 Department of Nursing in B Metropolitan and 2 Department of Nursing in Gyeongsangnam-do. The structured questionnaire was self-administered from November 1 to 30, 2019. Data were analyzed through the SPSS/WIN 24.0 program using descriptive statistics, Independent t-test와 one-way ANOVA, Scheffe test, Pearson's correlation coefficient, and stepwise multiple regression. According to the results of this study, Mean score for academic burnout in nursing student was 2.58 out of 4 point. The factors of satisfaction with clinical practice(β=-.393, p<.001), satisfaction with nursing major(β=-.188, p<.001), responses to violence experience(β=.176, p<.001), perceived health status(β=-.156, p<.001) attacker(β=.135, p=.002), resilience(β=-.118, p=.016)were impact on the academic burnout level of nursing students. The total explanatory power accounted for 45.9%. In conclusion, since clinical practice satisfaction and major satisfaction are the factors that have the greatest influence on academic burnout, it is necessary to develop various educational strategies and a student counseling program to reduce negative reactions after experiencing violence and improve resilience. In addition, a qualitative study on the clinical violence experience, response to violence experience and academic burnout of nursing students is needed.

Speech Inteligibility of Esophageal Voice in Alaryngeal Voice Rehabilitation (후두전적출술 후 음성재활에 있어서 식도발성의 명료도)

  • 주형로;정광윤;최종욱
    • Proceedings of the KSLP Conference
    • /
    • 1994.06b
    • /
    • pp.86-86
    • /
    • 1994
  • 후두 전적출술 후 음성의 소실은 환자에게 정신적으로 많은 영향을 주기 때문에 음성의 회복은 환자의 재활에 중요한 부분으로 여러 가지 방법 이 고안되었으나 아직 만족할 만한 방법은 없다. 식도발성은 기구나 손을 사용할 필요가 없이 정상인과 같이 자연스럽게 말할 수 있어 가장 이상적인 음성재활 법이나, 습득하는데 오랜 시간과 노력이 필요할 뿐만 아니라 음성의 질이 나쁜 단점이 있다. 또한 현재까지 식도발성의 성공여부를 예측할 수 있는 방법이나 성공 율을 높일 수 있는 수술법 등에 대한 연구는 많았지만 음성재활을 위한 식도발성의 특성이나 언어의 명료도에 대한 연구는 부족하다. (중략)

  • PDF

Treatment Methods for Functional Recovery after Total Knee Arthroplasty (슬관절 전치환술 후 기능 회복을 위한 치료법)

  • Kim, Young-mo;Joo, Yong-bum;Park, Il-young
    • Journal of the Korean Orthopaedic Association
    • /
    • v.55 no.2
    • /
    • pp.117-126
    • /
    • 2020
  • Total knee arthroplasty is performed widely in degenerative arthritis of the knee joint, and the frequency of use is increasing. Efforts should be made to achieve functional recovery, such as returning to daily life, and the recovery of strength and range of motion after surgery. The procedure should be approached from a range of perspectives, such as patient factors, surgical technique and rehabilitation. The patient's age, degree of obesity, sex, and strength of the quadriceps muscle can affect the functional recovery after surgery. In addition, the patient's mental state, such as expectation value and satisfaction, can also have an effect. For functional recovery, patient education, pain control, and strengthening of the quadriceps muscle can be performed prior to surgery. Postoperative physiotherapy, such as icing and compression, transcutaneous electrical nerve stimulation therapy, neuromuscular electrical stimulation therapy, low frequency low intensity magnetic field therapy, strengthening of quadriceps muscle, and range of motion exercise can also be applied. In recent years, hydrotherapy, which restores the strength and balance of the leg, is being performed increasingly. These treatments are not only performed shortly after surgery, but are also performed continuously. In addition, the surgeon should apply it appropriately considering the patient's condition, compliance, and social and psychological conditions.

The Effect of Mindfulness-Based Cognitive Therapy on Psychiatric Staff (정신건강의학과 직원 대상의 마음챙김명상 기반 인지치료의 효과)

  • Kang, Bum Seung;Yang, Hey Jung;Hong, Min Ha;Kim, Hyun Soo;Song, Hoo Rim;Kim, Young Jong;Kim, Woo Jung
    • Korean Journal of Psychosomatic Medicine
    • /
    • v.25 no.1
    • /
    • pp.12-18
    • /
    • 2017
  • Objectives : Psychiatric staffs may experience excessive work stress, burnout, and reduced job satisfaction in clinical settings. This can increase chances of diminishing their overall working efficiency or having difficulty managing their own mental health. The purpose of this study was to investigate the effect of group mindfulness-based cognitive therapy(MBCT) on job stress, burnout, self-efficacy, resilience, and job satisfaction. Methods : Twenty eight psychiatric staffs who agreed to participate in the study were included. Self-report questionnaires were used to measure job stress, burnout, resilience, self-efficacy, and job satisfaction. To examine the effects of group MBCT, the scores were compared before and after MBCT. Results : Work stress and burnout scale scores were significantly decreased after group MBCT. Resilience, job satisfaction, and self-efficacy scale scores were significantly increased after group MBCT. Conclusions : In the current study, group MBCT for psychiatric staffs helped to reduce their work stress and burnout, and, as well, helped to improve resilience, self-efficacy, and job satisfaction. This suggests that, in mental health treatment settings, psychiatric staffs can improve their mental health through group MBCT. Improving mental health of psychiatric staff may also have a positive impact on their patients.

A Study on Water Cycle Recovery Rate Analysis according to Rainwater Management Goals (빗물관리목표에 따른 물순환 회복률 분석 연구)

  • Jongseok Baek;Jaemoon Kim;Sanguk Cho;Dongheon Oh
    • Proceedings of the Korea Water Resources Association Conference
    • /
    • 2023.05a
    • /
    • pp.367-367
    • /
    • 2023
  • 2022년 중부권은 집중호우에 의해 큰 피해를 입었다. 2022년 서울의 강수량은 1775.3mm로 30년(1993~2022년) 연평균 강수량(1429.6mm)을 상회하였고, 6월~9월에 1412.4mm로 약 80%의 강수량이 집중되었다. 또한, RCP(Representative concentrate pathways) 기후변화 시나리오에 따르면 2100년까지 강수량과 강우지속시간이 지속적으로 증가할 것으로 예측하고 있다. 뿐만 아니라, 도시화는 지속적으로 불투수면적을 넓히고 있어, 도시지역의 홍수피해는 점차 가중될 것으로 판단된다. 본 연구에서는 도시지역 불투수면적의 투수화를 통해 강수량을 지표하로 침투시켜 지표유출을 저감하는 방안을 연구하였다. 대상지는 부산광역시 신도시 개발지역으로 30년 강우자료를 이용하여 무강우 지속시간, 독립 강우사상의 구분, 강우사상의 지속시간 및 분포 등을 분석하여 빗물관리목표를 설정하였다. 해당 빗물관리목표를 만족시킬 수 있는 규모의 저영향개발 시설을 적용하였고, 도시지역의 개발 전, 개발 후, 저영향개발 기술 적용 후의 단계로 구분하여 모의분석을 수행하였다. 개발 전의 물순환 회복률을 100.0%로 기준을 설정하고, 모의분석 결과 개발 이후 38.1%로 물순환 회복률이 급감하였으나, 저영향개발 기술 적용을 통해 약 92.0%로 회복되는 것을 확인하였다. 이후 연별, 월별 물수지 분석을 통해 물순환 회복률과 지표유출 저감 정도를 비교 분석하였다. 이상의 결과를 통해 저영향개발의 적용으로 도시화와 집중호우로 인한 도시지역의 수해를 일부 저감시킬 수 있을 것으로 판단되고, 대상지역 개발 전의 물수지 상태 회귀를 통해 지속가능한 발전이 가능할 것으로 기대된다.

  • PDF

Immediate loading of mandibular single implant by using surgical guide and modeless digital prosthesis: a case report (수술용 가이드와 modeless 디지털 보철물을 이용한 하악 구치부 단일 임플란트 즉시 하중 증례)

  • Lim, Hyun-jeong;Kim, Myung-Joo;Kwon, Ho-Beom;Lim, Young-Jun
    • Journal of Dental Rehabilitation and Applied Science
    • /
    • v.33 no.4
    • /
    • pp.299-306
    • /
    • 2017
  • In this case report, immediate loading of an implant-supported single-tooth prosthesis through complete digital workflow. A patient presented for restoration of missing a single tooth in the mandibular first molar. The digital impression was made with intraoral scanner and implant was placed using surgical guide pre-fabricated with pre-operative computed tomography (CT) and scan data. After 1 week later, prefabricated customized abutment and provisional restoration were connected for immediate loading. After 8 weeks later, abutment level impression was taken by intraoral scanner. At 3 months later from implant installation, monolithic zirconia crown were fabricated. This clinical report presents satisfying result in accuracy and patient satisfaction. A completely modeless digital procedure met expectations regarding precision, esthetics, and functionality.

Effect of the Simulation-Based Adult Nursing Education on Resilience, Clinical Competence, and Role Transition of Nursing Students (시뮬레이션 기반 성인간호 실습교육이 간호대학생의 회복탄력성, 임상수행능력과 간호사역할 이행에 미치는 효과)

  • Han, Mi-Ra
    • Journal of Korea Entertainment Industry Association
    • /
    • v.13 no.6
    • /
    • pp.329-339
    • /
    • 2019
  • This study intends to identify the effect of the simulation-based adult nursing education on resilience, clinical competence, and role transition of nursing students. Similar experimental study of a single group pretest-posttest design was used to investigate the effects of the program. The study was conducted from March to June, 2017 on senior nursing students at the university in M city who take an 'Integrated nursing practice I' class for the semester. Data were collected through self-report questionnaires and data of 52 participants were analyzed. The data were analyzed by frequencies, paired t-test and pearson's correlation coefficient using SPSS 21.0 program. As a result, the effectiveness of the simulation-based adult nursing education on resilience, clinical competence, and role transition were found. The result of this study showed that the improvement after simulation education was significant in resilience(t=-2.51, p=.016), clinical competence(t=-4.18, p<.001), and role transition(t=-2.89, p=.006). Resilience was found to be positively correlated with clinical competence(r=.464, p<.001) and role transition(r=.473, p<.001). These findings imply the value of simulation education to enhance the resilience, clinical competence, and role transition of nursing students. In the future, more studies should be conducted in the same group with control group to validate the effectiveness of variables.

Outcomes and Complications of Total Elbow Arthroplasty (주관절 치환술의 임상 결과와 합병증)

  • Park, Min-Jong
    • Clinics in Shoulder and Elbow
    • /
    • v.14 no.1
    • /
    • pp.146-152
    • /
    • 2011
  • Purpose: To describe the recent clinical results and complications of total elbow arthroplasty based on the literature review. Materials and Methods: The indications of total elbow arthroplasty include rheumatoid or inflammatory arthritis, posttraumatic arthritis, anklylosed elbow, tumor resection which cannot recover elbow function by other reconstructive procedures, and comminuted distal humerus fracture in elderly patients. Complications are aspetic loosening, infection, prosthesis fracture, periprosthetic fracture, ulnar neuropathy, ectopic ossification, triceps insufficiency, dislocation, and bushing wear. Results and Conclusion: Mean 10 year survival rate following total elbow arthroplasty has been reported 85% on the basis of revision. The prognosis in patients with an inflammatory arthritis is reported to be best, and loosening rate in patients with a posttraumatic arthritis tends to be high. Complication rate is known to be higher than that of other joint arthroplasty. In particular, deep infection occurs in 3~5% of the patients. Total elbow arthroplasty provide satisfactory results when it is performed properly in selected patients who have an elbow joint with irreversible dysfunction and low level activities.