• Journal of Distribution Research
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• v.10 no.3
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• pp.59-86
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• 2005

This study examined whether the efforts of department store for recovering services may be perceived fairly from the standpoint of customers upon any occurrence of service failure, whether such perceived justice contributes to higher customer satisfaction and trust, and whether such customer satisfaction and trust have positive influence on store loyalty of customers, respectively. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 204 customers who experienced in service recovery around domestic major department stores in the last one(1) year. With regard to empirical analysis to verify some hypotheses hereof, this study verified the reliability and validity of each questionnaire item by means of statistical programs like SPSS 10,0 and AMOS 4.0, followed by verifying hypotheses through SEM(structural equation modeling) analysis. These results indicate that positive efforts of department stores for service recovery upon their service failure may bring customer satisfaction and trust in department store, which result in boosting up store loyalty of customers. In this empirical study, it was notably demonstrated that despite any occurrence of service failure, the corresponding efforts of department stores to improve the level of justice perceived by customers in course of service recovery, had positive effects on better customer satisfaction, trust and store loyalty, and these effects induced customer's continuous repurchase, positive WOM(word of mouth) and recommendation about the use of appropriate department store, which may contribute to better its competitive edge.

• Korea Trade Review
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• v.43 no.6
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• pp.161-192
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• 2018

The hotel industry in China has shown great growth both in terms of quantity and quality, but management of the most important element of the success of the hotel company is still not enough. The purpose of this study is to investigate the effects of emotional intelligence including self emotional appraisal, others' emotional appraisal, regulation of emotion, use of emotion on Chinese hotel employees' resilience to improve job satisfaction, organizational commitment, and to reduce turnover intention. Also, the relationship between job satisfaction, organizational commitment, and turnover intention was investigated. In order to analyze this, we surveyed 322 employees of Shanghai 4, 5star hotel in China. Empirical analysis showed that self emotional appraisal, regulation of emotion, and use of emotion of Chinese hotel employees had a positive effect on resilience, but others' emotional appraisal did not affect resilience. In addition, the resilience showed a positive effect on job satisfaction and organizational commitment, but not on turnover intention. Also, job satisfaction has a significant negative effect on organizational commitment and turnover intention, and organizational commitment has a significant negative impact on turnover intention. This study aims to provide a better understanding of emotional intelligence and resilience, and to provide effective management of human resources management.

• Journal of Industrial Convergence
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• v.17 no.1
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• pp.25-31
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• 2019

The frequent turnover of nurses is one of the great difficulties of the medical profession, the purpose of this study was to investigate the effects of social support, emotional labor and subjective health on resilience of turnover nurses. The subjects of this study were 70 turnover nurses and collected data from November 1-10, 2018. The collected data were analyzed using the IBM SPSS 25.0 program. The significance level was .05. The results of this study are as follows. 1) Resilience was significantly different according to job satisfaction and subjective health. 2) Resilience showed a significant correlation with social support and subjective health (p <.05). 3) Factors influencing recovery elasticity were job satisfaction and social support and the explanatory power was 44.1% (F = 9.93, p <.001). It is necessary to improve the resilience of nurses to reduce job turnover and increase the adaptability to the clinic. Therefore, it is necessary to reflect these influential factors in improving the resilience of transition nurses.

• Journal of the Korean Applied Science and Technology
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• v.41 no.4
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• pp.995-1007
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• 2024

The purpose of this study is to structurally analyze the effect of resilience of college students who took liberal arts and sports classes at private universities on college life satisfaction and grit. For this study, we conducted an online survey of 283 non-sports college students who took liberal arts and physical education classes. In order to process the data of this study, the responses of the questionnaire were converted into data, and statistical programs SPSS 23.0 and AMOS 21.0 were used to analyze it. In SPSS 23.0, frequency analysis, reliability analysis, and correlation analysis were performed. Meanwhile, with AMOS 21.0, confirmatory factor analysis and structural equation model analysis were performed to determine the statistical fit of the research model, and values such as CFI (complementary fit index), Tucker-lewis index (TLI), and RMSEA (root mean square error of approach) derived in this process were reviewed. First, Model 1 showed statistically significant results in the effect of resilience of college students who took liberal arts sports on college life satisfaction and college life satisfaction on Grit's continuity of interest. Second, Model 2 showed statistically significant results in the effect of resilience of college students who took liberal arts sports on college life satisfaction and college life satisfaction on grit's effort. It was found that there were statistically significant results in the effect of resilience of college students who took liberal arts sports on college life satisfaction and college life satisfaction on Grit's continued interest and effort.

• Journal of Korea Entertainment Industry Association
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• v.13 no.4
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• pp.283-297
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• 2019

The purpose of this study was to investigate the relationship between university life satisfaction and resilience to happiness and university life satisfaction. The subjects of this study were 249 pre-service early childhood teachers in Seoul and Gyeonggi province. The statistical analysis of this study was analyzed using the SPSS V. 22.0 program. The results of the study are summarized as follows. First, pre-service early childhood teachers' perceived resilience, happiness, and University life satisfaction were generally considered to be 'normal'. Second, the relationship between the resilience and happiness of pre-service early childhood teachers showed that the higher the resilience, the higher the level of happiness. Also, resilience showed statistically significant effect on happiness and 69% of happiness. Third, the relationship between resilience of pre-service early childhood teachers and university life satisfaction showed that the higher the resilience of resilience, the higher the satisfaction of University life. Also, resilience showed a significant effect on university life satisfaction and 68% of happiness. This study is meaningful in that the resilience of pre-service early childhood teachers proves to be an important factor in the happiness and the University life satisfaction, which are related to quality of life of pre-service early childhood teachers.

• Journal of the Korean Society of Fisheries and Ocean Technology
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• v.25 no.1
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• pp.18-23
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• 1989

An approach for robustness recovery of the observer-based control system is presented. The approach is developed by adding a loop with appropriate constant matrix to the observer-based closed-loop system. It will be shown that if there exists an added-loop matrix M satisfying F=MC for a feedback gain F and output matrix C, then the observer-based control systems have the same loop transfer functions as full-state feedback implementations, in other words, the former has the same relative stability and robustness as the latter.

• Journal of the Korea Convergence Society
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• v.10 no.4
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• pp.277-284
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• 2019

Purpose: The purpose of this study is to examine the relationships among job stress, resilience and turn over intention of new graduate nurses in general hospital. Methods: A descriptive regression design was used and the participants were 90 new graduate nurses from one general hospital in S city. Data analysis included t-test, ANOVA, pearson's correlation and multiple regression. Results: There were significant correlations between conflict with physicians(r=.17, p=.049), problem relating to supervisors(r=.18, p=.040), discrimination(r=.18, p=.041), resilience(r=-.21, p=.023) and turnover intention. The regression model explained approximately 24.5 % of turnover intention. Conclusion: The findings suggest that nursing leaders have to reduce job stress and to improve resilience of new graduate nurses.

• Journal of Convergence for Information Technology
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• v.11 no.7
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• pp.39-46
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• 2021

The purpose of this study was to investigate emotional labor, resilience and organizational commitment and to identify affecting factors of organizational commitment on hospital nurses. The subjects consisted of 180 general hospital nurse in the G city. The variables were measured using questionnaires, analyzed using t-test, ANOVA, Pearson's Correlation Coefficient and multiple regression analysis. The average score of emotional labor was 3.21±0.06, resilience was 3.32±0.48, and organizational commitment was 3.16±0.46. The factors influencing on organizational commitment were the satisfaction of the nursing job, total work experience, and resilience. The explanation of organizational commitment was 39%. These results suggest that it is necessary to develop promotion program and stratiges to improve nursing job satisfaction and resilience at the nursing organization and hospital level.

• Proceedings of the Korea Water Resources Association Conference
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• 2020.06a
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• pp.348-348
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• 2020

우리나라 하구에 조성된 담수호의 수자원은 다양한 용수 목적에 맞게 활용하고 있으며, 수질 기준에 부합하는 용수를 공급하고 담수호 및 간척지의 친환경적 가치를 높이기 위해서는 담수호의 상류 유역 및 유입 오염물질, 그리고 담수호 수체 특성에 대한 종합적인 이해를 기반으로 수질 오염 관리 대책을 수립하는 것이 중요하다. 일반적으로 담수호 개선을 위한 방안의 선정 방식은 연평균 수질 농도를 기준으로 목표하고자 하는 수질 기준의 만족 여부에 대한 평가와 경제적 평가를 함께 고려하여 최적의사결정 기반으로 주로 이루어져 왔다. 그러나 기존의 평가 방법에서는 목표 수질의 만족 여부가 중요하다는 점에서 담수호 수자원의 시기별 활용성에 대한 고려를 간과하기 쉽다. 또한 담수호 수자원 시스템의 수질 악화에 대한 회복탄력성을 높이는 일은 단순히 유역관리대책의 적용에 따른 수질 개선 문제와는 별도로 담수호 수자원 시스템의 지속 가능성과 연관된다는 점에서 기존의 평가 방식을 보완하기 위한 수단이 필요하다고 할 수 있다. 따라서 본 연구에서는 담수호 수자원 관리 방안을 평가하는 데 있어서 회복탄력성의 개념을 활용하였으며, 각 방안에 대한 시간적 변화에 따른 담수호의 회복탄력성 특징을 고려하기 위하여 동적 회복탄력성 개념 및 평가 방법을 도입하였다. 본 연구에서는 우선 기존의 수질 평가 방법에 따라 간월호를 대상으로 수질 개선 방안별 수질 변화를 SWAT-EFDC 연계모형을 통해 모의하고, 연평균 수질 농도와 총인 삭감량에 대해 분석하였다. 분석 결과, 간월호의 지형학적 특성에 따라 간월호 상류 구간의 수질 농도가 다른 구간에 비해 높게 나타났으며, 상류 구역의 경우 준설 시나리오만으로는 목표 수질을 달성하기 어려운 것으로 나타났다. 따라서, 상류 구역의 수질 목표 달성을 위해서는 준설 시나리오만으로는 한계가 있으므로 상류 유역 출구부에 위치한 하수처리시설의 총인 배출부하량을 삭감과 추가적인 유역 수질 관리 대책이 필요하다.

• Korean Journal of Social Welfare
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• v.18
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• pp.83-116
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• 1991