• Management & Information Systems Review
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• v.33 no.3
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• pp.59-76
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• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.1
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• pp.258-267
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• 2020

In this study, we examine the mediating effect of resilience on the relationship between grit and self-determination in college students in order to provide basic data for ensuring the positive development required for college students to understand their collective, as well as their individual, abilities. This study comprised college students sampled from three cities in Chungcheong province: Daejeon, Sejong, and Cheonan. The collected data were analyzed using AMOS 22.0 statistical software. The results of this study are as follows. First, firmness of mind and courage in the face of hardship (based on the resilience of college students) was found to have a statistically significant, positive effect on that resilience. Second, this grit in college students has a statistically significant, positive effect on their self-determination. Third, the resilience from college students' self-determination revealed that resilience has a statistically significant, positive impact on their self-determination. Fourth, we found after verifying the mediating effect of resilience in the relationship between grit and self-determination of college students that resilience has a mediating effect in the relationship between grit and self-determination. This study is significant in that it provided empirical grounds for self-determination in college students by identifying the relationship between the motivational variables affecting their self-determination.

• International Area Studies Review
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• v.15 no.2
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• pp.225-245
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• 2011

This study investigates the effects of justice dimensions on negative emotion, consumer satisfaction after service recovery, repurchase intention and word-of-mouth intention in a context of service recovery. Behavioral intentions(repurchase intention and word-of-mouth intention) are critical to the discount store sellers' survival and success. The research model is an extension of previous studies, especially considering more recent developments in the service recovery literature. A survey using 458 customers in China was conducted, confirmatory factor analysis was conducted to test the validity of the measurement model, and AMOS analysis approach was used to gain important insights into how customer retention in the discount store business can be ensured. The results suggest that all three dimensions of justice had negative effects on negative emotion, had positive effects on satisfaction after service recovery. Negative emotion had negative effects on recovery satisfaction. Recovery satisfaction had positive effects on repurchase intention and word-of-mouth intention. Finally, this study suggests the implications of these findings and offers directions for future research.

• Journal of the Korea Convergence Society
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• v.10 no.5
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• pp.397-405
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• 2019

This study was conducted to analyze the research trends of 87 published studies in domestic journals on resilience of nursing students and propose some directions for future research. The main findings are as follows; First, the concepts of resilience were used in 6 different ways. Second, the number of quantitative research was overwhelmingly bigger(99%) than the ones of the qualitative and mixed research. Third, the protective, risk and changing factors were found in most studies around individual and university level. Throughout this study, it is confirmed that resilience is a very important factor that play a significant role in nursing students' adaptation. But it is required to clarify the concept of resilience and choose appropriate measurement scale. Also it is needed to conduct research with various designs in the future.

• The Journal of the Korea Contents Association
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• v.18 no.3
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• pp.499-508
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• 2018

This study explored the relationship between the Resilience and Organizational commitment, The police officers' perception on the resilience has been measured, and then how their perception on the resilience affects the organizational commitment has been examined. This study aimed at measuring the effects of police officers' perception on the resilience on organizational commitment By reviewing previous finding, police officers' resilience(Self-Regulation Skills(Regulation skills, Cause Analysis skills, Impulse control skills), Interpersonal Skills(Expansion skills, Communication skills, Empathy skills), Positive Capacity(Appreciate, Life satisfaction, Self-optimism)) were selected as independent variables, Organization Commitment(Affective commitment, Continuance commitment, Normative commitment) was selected as dependent variable. The result of analysis showed that Life satisfaction>Cause Analysis skills>Communication skills> Empathy skills> Appreciate> Impulse control skills influenced in Affective commitment (positive), Life satisfaction>Self-optimism>Regulation skills>Communication skills>Cause Analysis skills in Continuance commitment(positive), and Expansion skills>Empathy skills>Self-optimism>Life satisfaction>Impulse control skills in Normative commitment (positive).

• Management & Information Systems Review
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• v.32 no.3
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• pp.221-245
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• 2013

The purpose of this study is to examine the factors leading resilience and to investigate the impact of the adaptive performance. The results are as follows: First, Cognitive Flexibility, Self Concept Clarity and Learning Goal Orientation were proved as antecedents predicted to resilience. Second, Cognitive Flexibility had positive effects on all sub variables on adaptive performance and Prove Goal Orientation had positive effects on some sub variables on adaptive performance such as problem solving, cope with uncertainty, cross cultural adaptability. Self Concept Clarity had positive effects on some sub variables on adaptive performance such as problem solving, handle crisis, cross cultural adaptability. Third, Resilience mediated the relationship between Cognitive Flexibility and Adaptive Performance(problem solving, handle crisis, cross cultural adaptability). The hypotheses of the mediation effect of resilience between Goal Orientation, Self Concept Clarity and Adaptive Performance were rejected. Lastly, this study emphasized and verified the importance of resilience in process of adaptive performance. Future studies should be looked for broad variety of resilience factors.

• The Korean Journal of Archival Studies
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• no.56
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• pp.49-80
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• 2018

Archives Innovations have been generalized by the legislative system since 1999 in Korea. Although the legislative system is necessary to develop national archives system, it seems to be true in most situations or for most people. This study argued that it may not be completely true in all cases. And this study aimed discourse for more discussions about archives.

• Korean small business review
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• v.41 no.2
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• pp.79-97
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• 2019

This study investigates the effect of the organizational preparedness for corporate entrepreneurship(OPCE) on innovative behavior, with a focus on the mediating role of resilience. Building on literature regarding the OPCE and resilience, hypotheses are developed and tested using data collected from 217 middle managers in South Korean small and medium-sized enterprises. Results show that the OPCE has both direct and indirect effects on the consequence. Resilience is also found to be positively associated with innovative behavior. It also find that resilience mediates the relationship between OPCE and innovative behavior. These findings suggest that the perception of middle managers on OPCE contributes to developing their resilience, which in turn encourages them to act entrepreneurially. Theoretical and practical implications, limitations and suggestions for future studies are presented.

• Korean Journal of Cognitive Science
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• v.26 no.2
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• pp.167-207
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• 2015

This study focused on the awareness and coping methods of psychological trauma and human suffering in the contemporary era after the development of posttraumatic stress disorder(PTSD) including the situations in the Korean society, and proposed principles for an alternative paradigm of trauma recovery. Trauma is defined as an 'external' stress causing chronic suffering mediated by memory, and the American Psychiatric Association approved PTSD in the Diagnostic and Statistical Manual of Mental Disorders in 1980. The development of PTSD empowered moral legitimacy to the victims, opened a successful way to treatment, and accomplished explosive amount of research in the area of neurobiology and cognitive neuroscience. However, this also narrowed the understanding of human suffering, and the importance of an alternative coping method which overcomes the limitations of technical intervention became overlooked. Moreover, the Korean society has an underlying mechanism of replacing the matter of trauma to a problem of an individual. This is shown among the historical context of splitting and denial, and among medicalized bureaucracy. Trauma should be acknowledged as a social suffering, and searching for an alternative paradigm is in need. This study suggested the following principles; seeking for truth and justice, survivor as the agent of recovery emphasizing the responsibility of the community, ecological adaptations of recent bio-psychological achievements, and finally putting emphasis on continuous discussions about the definition of recovery.

• 한국HCI학회:학술대회논문집
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• 2007.02a
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• pp.137-142
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• 2007

한정된 주의력 자원을 회복 시키기 위한 방법 중 피드백이 효과가 있는 것으로 보고되고 있다. 그러나 피드백의 구체적 내용에 대한 집중력 회복의 연구는 미미하다. 본 연구는 집중력을 회복할 수 있는 감각적 자극 중 정서적 피드백 간의 효과 차이를 분석 하였다. 집중력을 평가하기 위한 온라인 실험 시스템을 구축하고 시각, 청각, 촉각 피드백 자극을 제시하여 각각의 감각자극과 집중력 회복의 효과를 분석 하였다. 실험 참여자의 감각 피드백의 선호도에 따른 영향 요인을 알아보기 위하여 실험 후 주관적 설문을 실시하였다. 감각 피드백을 6명의 대학원생에게 일주일에 걸쳐 반복적으로 약200개의 자극을 제시하고 5회 이상 실험을 통하여 얻어진 30회 결과를 분석하였다. 결과적으로 피드백 별 수행 수준에서는 청각, 촉각, 시각 순으로 효과가 높았으며, 반응 시간에서는 촉각, 청각, 시각 순으로 효과적으로 나타났다.