• Title/Summary/Keyword: 회복기술

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Library SST-Based Service Failure and Service Recovery Strategy Based on Attribution Theory (귀인이론을 바탕으로 한 도서관 SST(Self-Service Technology)기반 서비스실패와 서비스회복 전략 탐색)

  • Lee, Seong-Sin
    • Journal of Korean Library and Information Science Society
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    • v.42 no.3
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    • pp.251-270
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    • 2011
  • The purpose of this study was to make a general overview of SST-Based(Self-Service Technology Based) services and understand SST-Based service failure by users and service recovery strategy based on attribution theory. To achieve these purposes, the study reviewed literature related to the unique characteristics of SST-Based service and user studies of SST-Based service. As a result, it was found that there are no significant differences between general SST-Based service and library SST-Based service. In addition, this study suggested appropriate service recovery strategies of service failure by users through the understanding of attribution theory. The finding was that the most important SST-Based service recovery strategy is to improve technical service quality of the services.

The Study of Recovering trust and Rebuilding Loyalty on Applications services in SmartPhone: Focusing on Service Type (스마트폰 앱에서 서비스 유형에 따른 신뢰 회복 및 로열티 재구축에 대한 연구)

  • Choi, Hun;Choi, Yoo-Jung
    • Management & Information Systems Review
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    • v.33 no.1
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    • pp.65-81
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    • 2014
  • Although the study of IT services has increased in recent years, few study have focused on trust based recovery process. Additionally, users of IT services have different use purpose depending on service type. Therefore, the purposes of this research is to propose trust recovery model of smartphone applications and to examine the moderating effect of service type on the use of smartphone applications. To achieve research purposes, we suggested service failure type using the scenario technique and empirically verified by conducting survey. The results showed that the procedural justice and interpersonal justice have influence on trust and trust had an effect on the all quality factors (system, information, service quality). Also, information quality and service quality had an effect on the customer loyalty. Finally, service type had significant moderating effects on the relationship between perceived justice and quality.

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Robustness Recovery of Observer Based Multivariable Control Systems (관측기를 이용한 다변수 제어계의 로바스트성 회복)

  • Kim, Sang-Bong;Jeong, Seok-Kwon
    • Journal of the Korean Society of Fisheries and Ocean Technology
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    • v.25 no.1
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    • pp.18-23
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    • 1989
  • An approach for robustness recovery of the observer-based control system is presented. The approach is developed by adding a loop with appropriate constant matrix to the observer-based closed-loop system. It will be shown that if there exists an added-loop matrix M satisfying F=MC for a feedback gain F and output matrix C, then the observer-based control systems have the same loop transfer functions as full-state feedback implementations, in other words, the former has the same relative stability and robustness as the latter.

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The Effects of Loving-Kindness Meditation Intervention with Tea on the Mindfulness, Resilience, and Stress of College Students (자비명상이 대학생들의 마음챙김, 회복 탄력성 및 스트레스에 미치는 영향)

  • Kim, Joung-Gun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.4
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    • pp.75-85
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    • 2017
  • This study investigated the effect of loving-kindness meditation intervention on the mindfulness, resilience and stress of college students. Thirty students not receiving any training in meditation intervention were randomly divided into meditation (15 subjects) and control (15 subjects)groups. The meditation group underwent meditation for 10 weeks, once a week, about 80 minutes each time. The results revealed that the experimental group showed significant improvement effect on mindfulness, resilience, and stress compared to the control group. It was concluded that loving-kindness meditation can effectively improve mindfulness, resilience and stress for college students.

Effects of Empathy, Communication skills and Resilience on the Adaptation of Clinical Practice in Nursing College Student (간호대학생의 공감능력과 의사소통능력, 회복탄력성이 임상실습적응에 미치는 영향)

  • Kim, Mi Young;Byun, Eun Kyung
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.1
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    • pp.105-113
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    • 2022
  • This study was attempted to provide basic data for preparing a learning strategy for effective clinical practice education by examining the effects of empathy, communication ability, and resilience on adaptation to clinical practice for nursing students. Participants in this study were 244 nursing students from 3 universities in B city. Data analysis was performed using SPSS 21.0 program with real number, percentage, mean, standard deviation, t-test, ANOVA, Pearson correlation coefficient, and multiple regression analysis. The subjects' empathy ability was 3.49±.44 points, communication ability 3.86±.85 points, resilience 3.63±.56 points, and clinical practice adaptation 3.63±.52 points. Factors affecting adaptation to clinical practice were empathy, communication ability, and resilience, and the explanation power was 39.9%. Through the results of this study, it is necessary to prepare an educational program to improve empathy, communication ability and resilience that affect the adaptation to clinical practice of nursing students.

The Effects of Metacognition and Resilience on Clinical Reasoning Competence of Nursing Students Who Completed Simulation Education Linked to Problem-based Learning (문제중심학습 연계 시뮬레이션교육을 이수한 간호대학생의 메타인지, 회복탄력성이 임상추론능력에 미치는 영향)

  • Kyoung-Hwa Baek;Jeong-Hwa Cho
    • Journal of Industrial Convergence
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    • v.21 no.10
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    • pp.111-120
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    • 2023
  • This study is a descriptive research to examine the effects of meta-cognition and resilience on clinical reasoning ability of nursing students who have completed the simulation education integrated with problem based learning. The study subjects were senior nursing students who had experienced SIM-PBL education, and data was collected by using a structured questionnaire from September to December 2021. The collected data was analyzed employing descriptive statistics, correlation, and hierarchical regression analysis using the SPSS program. The results demonstrated that meta-cognition and resilience had a significant positive correlation with clinical reasoning ability. The chief factors influencing on the clinical reasoning ability of nursing students were as follows: confidence in participating in the SIM-PBL education, meta-cognition, and resilience. In addition, the three factors explained the clinical reasoning ability at a high level of 75%. The clinical reasoning ability of nursing students may be cultivated by applying internal reinforcers of self-confidence, meta-cognition, and resilience into a SIM-PBL simulation.

A Study on Application of Web-Based Lifestyle Balance Model(LBM) Program for Recovery from Substance Use Disorders(SUD) (물질사용장애(SUD) 회복을 위한 웹-기반 라이프스타일 균형 모델(LBM) 프로그램 적용에 관한 연구)

  • Jang, se-eun;Kim, nami;Kim, kwan-hyeong
    • Proceedings of the Korea Contents Association Conference
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    • 2019.05a
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    • pp.273-274
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    • 2019
  • 최근에는 혁신적인 디지털 기술을 이용한 다양한 응용 프로그램이 의료계에 소개되고 있다. 중독 과학 분야 또한 기술 혁신을 통해 중독 예방 관리 및 치료를 할 수 있는 방법을 적극적으로 모색하고 있다. 중독 회복에 있어 일상적인 환경에서의 적절한 치료개입과 장기적 관리에 대한 중요성은 널리 알려졌으나 낙인, 노출, 비용에 대한 우려로 정신의료서비스의 이용률이 저조했다. 따라서 중독 치료를 통해 전인적 성장을 돕는 자가 관리 체계가 있다면 유용할 것이다. 본 연구는 Davies(2015)의 라이프스타일 균형 모델(LBM)을 바탕으로 영국에서 개발된 웹기반 SUD 회복 프로그램인 Breaking Free Online(BFO)을 소개하고 향후 국내에서 적용 가능한 SUD의 치료적 개입 방향성을 제공하고자 한다.

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