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A Study on Kiosk Satisfaction Level Improvement: Focusing on Kano, Timko, and PCSI Methodology (키오스크 소비자의 만족수준 연구: Kano, Timko, PCSI 방법론을 중심으로)

  • Choi, Jaehoon;Kim, Pansoo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.4
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    • pp.193-204
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    • 2022
  • This study analyzed the degree of influence of measurement and improvement of customer satisfaction level targeting kiosk users. In modern times, due to the development of technology and the improvement of the online environment, the probability that simple labor tasks will disappear after 10 years is close to 90%. Even in domestic research, it is predicted that 'simple labor jobs' will disappear due to the influence of advanced technology with a probability of about 36%. there is. In particular, as the demand for non-face-to-face services increases due to the Corona 19 virus, which is recently spreading globally, the trend of introducing kiosks has accelerated, and the global market will grow to 83.5 billion won in 2021, showing an average annual growth rate of 8.9%. there is. However, due to the unmanned nature of these kiosks, some consumers still have difficulties in using them, and consumers who are not familiar with the use of these technologies have a negative attitude towards service co-producers due to rejection of non-face-to-face services and anxiety about service errors. Lack of understanding leads to role conflicts between sales clerks and consumers, or inequality is being created in terms of service provision and generations accustomed to using technology. In addition, since kiosk is a representative technology-based self-service industry, if the user feels uncomfortable or requires additional labor, the overall service value decreases and the growth of the kiosk industry itself can be suppressed. It is important. Therefore, interviews were conducted on the main points of direct use with actual users centered on display color scheme, text size, device design, device size, internal UI (interface), amount of information, recognition sensor (barcode, NFC, etc.), Display brightness, self-event, and reaction speed items were extracted. Afterwards, using the questionnaire, the Kano model quality attribute classification of each expected evaluation item was carried out, and Timko's customer satisfaction coefficient, which can be calculated with accurate numerical values The PCSI Index analysis was additionally performed to determine the improvement priorities by finally classifying the improvement impact of the kiosk expected evaluation items through research. As a result, the impact of improvement appears in the order of internal UI (interface), text size, recognition sensor (barcode, NFC, etc.), reaction speed, self-event, display brightness, amount of information, device size, device design, and display color scheme. Through this, we intend to contribute to a comprehensive comparison of kiosk-based research in each field and to set the direction for improvement in the venture industry.

Carbon Dioxide-based Plastic Pyrolysis for Hydrogen Production Process: Sustainable Recycling of Waste Fishing Nets (이산화탄소 기반 플라스틱 열분해 수소 생산 공정: 지속가능한 폐어망 재활용)

  • Yurim Kim;Seulgi Lee;Sungyup Jung;Jaewon Lee;Hyungtae Cho
    • Korean Chemical Engineering Research
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    • v.62 no.1
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    • pp.36-43
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    • 2024
  • Fishing net waste (FNW) constitutes over half of all marine plastic waste and is a major contributor to the degradation of marine ecosystems. While current treatment options for FNW include incineration, landfilling, and mechanical recycling, these methods often result in low-value products and pollutant emissions. Importantly, FNWs, comprised of plastic polymers, can be converted into valuable resources like syngas and pyrolysis oil through pyrolysis. Thus, this study presents a process for generating high-purity hydrogen (H2) by catalytically pyrolyzing FNW in a CO2 environment. The proposed process comprises of three stages: First, the pretreated FNW undergoes Ni/SiO2 catalytic pyrolysis under CO2 conditions to produce syngas and pyrolysis oil. Second, the produced pyrolysis oil is incinerated and repurposed as an energy source for the pyrolysis reaction. Lastly, the syngas is transformed into high-purity H2 via the Water-Gas-Shift (WGS) reaction and Pressure Swing Adsorption (PSA). This study compares the results of the proposed process with those of traditional pyrolysis conducted under N2 conditions. Simulation results show that pyrolyzing 500 kg/h of FNW produced 2.933 kmol/h of high-purity H2 under N2 conditions and 3.605 kmol/h of high-purity H2 under CO2 conditions. Furthermore, pyrolysis under CO2 conditions improved CO production, increasing H2 output. Additionally, the CO2 emissions were reduced by 89.8% compared to N2 conditions due to the capture and utilization of CO2 released during the process. Therefore, the proposed process under CO2 conditions can efficiently recycle FNW and generate eco-friendly hydrogen product.

Establishment of Test Conditions and Interlaboratory Comparison Study of Neuro-2a Assay for Saxitoxin Detection (Saxitoxin 검출을 위한 Neuro-2a 시험법 조건 확립 및 실험실 간 변동성 비교 연구)

  • Youngjin Kim;Jooree Seo;Jun Kim;Jeong-In Park;Jong Hee Kim;Hyun Park;Young-Seok Han;Youn-Jung Kim
    • Journal of Marine Life Science
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    • v.9 no.1
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    • pp.9-21
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    • 2024
  • Paralytic shellfish poisoning (PSP) including Saxitoxin (STX) is caused by harmful algae, and poisoning occurs when the contaminated seafood is consumed. The mouse bioassay (MBA), a standard test method for detecting PSP, is being sanctioned in many countries due to its low detection limit and the animal concerns. An alternative to the MBA is the Neuro-2a cell-based assay. This study aimed to establish various test conditions for Neuro-2a assay, including cell density, culture conditions, and STX treatment conditions, to suit the domestic laboratory environment. As a result, the initial cell density was set to 40,000 cells/well and the incubation time to 24 hours. Additionally, the concentration of Ouabain and Veratridine (O/V) was set to 500/50 μM, at which most cells died. In this study, we identified eight concentrations of STX, ranging from 368 to 47,056 fg/μl, which produced an S-shaped dose-response curve when treated with O/V. Through inter-laboratory variability comparison of the Neuro-2a assay, we established five Quality Control Criteria to verify the appropriateness of the experiments and six Data Criteria (Top and Bottom OD, EC50, EC20, Hill slop, and R2 of graph) to determine the reliability of the experimental data. The Neuro-2a assay conducted under the established conditions showed an EC50 value of approximately 1,800~3,500 fg/μl. The intra- & inter-lab variability comparison results showed that the coefficients of variation (CVs) for the Quality Control and Data values ranged from 1.98% to 29.15%, confirming the reproducibility of the experiments. This study presented Quality Control Criteria and Data Criteria to assess the appropriateness of the experiments and confirmed the excellent repeatability and reproducibility of the Neuro-2a assay. To apply the Neuro-2a assay as an alternative method for detecting PSP in domestic seafood, it is essential to establish a toxin extraction method from seafood and toxin quantification methods, and perform correlation analysis with MBA and instrumental analysis methods.

Involvement of TLR4-JNK/NF-κB signaling pathway in RAW264.7 cell activation of Protaetia brevitarsis seulensis larvae extracts (흰점박이꽃무지 유충 추출물의 RAW264.7 세포 활성화에서 TLR4-JNK/NF-κB 신호전달 경로의 관여)

  • Ju-Hwi Park;Jongbeom Chae;Joon Ha Lee;Dongyup Hahn;Ju-Ock Nam
    • Journal of Applied Biological Chemistry
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    • v.66
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    • pp.447-454
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    • 2023
  • In the environment in which humans live, there are various antigens that invade the human body and interfere with humans leading a healthy life, so the immune system recognizes the antigen then removes them through a complex mechanism. Macrophages are widely distributed immune cells involved in the innate immune system, and produce various immune modulators such as inducible nitric oxide synthase-induced nitric oxide, cyclooxygenase-2 induced prostaglandin E2 and proinflammatory cytokines such as tumor necrosis factor-alpha. On the other hand, Protaetia brevitarsis seulensis larvae are a type of edible insect that have emerged as an alternative to the future food supply problem. The immuno-modulatory effect through the activation of murine macrophage RAW264.7 cell via mitogen-activated protein kinases (MAPKs)/nuclear factor-kappa B (NF-κB) signaling pathways has been reported. Based on this report, in this study, we confirmed how the expression of immune modulators induced by Protaetia brevitarsis seulensis larvae extracts in RAW264.7 cells was changed by treatment with pharmacological inhibitors of toll-like receptor 4 (TLR4), MAPKs and NF-κB signaling pathways. As a result, reduction of immune modulators was confirmed in the c-Jun N-terminal kinase (JNK) inhibitor treatment group and NF-κB inhibitor treatment group among the Protaetia brevitarsis seulensis larvae-treated RAW264.7 cell. Furthermore, in the TLR4 inhibitor-treated group, decreases in phosphorylation of JNK and NF-κB factors were confirmed in Protaetia brevitarsis seulensis larvae-treated RAW264.7 cell, as well as decreases in immune modulators. This results suggest that Protaetia brevitarsis seulensis larvae activates RAW264.7 cells by the engagement of TLR4-JNK/NF-κB signaling pathway.

The 'Theory of existence and nonexistence' of Lao-tzu (한대((漢代) 참위서(讖緯書)의 유가철학과 그 사회·정치적 함의)

  • 박동인
    • Studies in Philosophy East-West
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    • no.92
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    • pp.85-118
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    • 2019
  • The purpose of this paper is to explore Confucian Philosophy of the Chèn-wěi books in the Han dynasty, and to find the social and political implications that it reveals. The study is needed because the Chèn-wěi books contain ideas for solving the problems of the times. And topics that are lacking or not sufficient in scripture are discussed in more depth. As a result of this study, the Confucian Philosophy of the Chèn-wěi books was discovered to have the following characteristics: The Chèn-wěi books were a mixture of those who wanted to deny the legitimacy of the Han dynasty and those who wanted to defend it. The forces that tried to deny it went in the direction of denying the legitimacy of the Liú-Han regime and defending the emergence of new forces by pursuing the theory of sensation between heaven and man (天人感應說) since Dong Zhong-Shu and insisting on 'the theory of Hán-Wēn (寒溫說: Hán-Wēn-Shuō). They also laid the theoretical foundation for a new force to emerge through Qì-monolithic cosmology. But this is a natural consequence of the incompetence, deviation, and the various Zāiyì of the West-Han regime at the time. However, those who wanted to defend the legitimacy of the Han dynasty wanted to meet the political needs of the emperor and the vested interests around the emperor as well as the legitimacy of the Liú-Han regime through Shòu-Mìng-Zhī-Fú (受命之符), the Dào and Qì dualistic cosmology, the theory of Guà-Qì (卦氣說: Guà-Qì-Shuō) and other means. Because Shòu-Mìng-Zhī-Fú defended the legitimacy of the Hàn dynasty by mystifying Gāo-Zŭ of Hàn Liú-Bāng's teacher, Zhāng-Liáng (張良). Also because the Dào and Qì dualistic cosmology was strengthening the order of the feudal class as Cosmogony by subdividing its creation process from the substance of a metaphysical's Tài-Yì (太易) to the matter of a physical's Tài-Chū (太初), Tài-Shǐ (太始) and Tài-Sù (太素). And it is because the theory of Guà-Qì was more active in meeting the political demands of the then ruling circles by connecting nature and personnel more closely by mystifying it, than that of the existing Mèng-Xǐ and Jīng-Fáng. In view of this, the Chèn-wěi books, except for the theory of Hán-Wēn and the Qì-monolithic cosmology designed to quickly end the harsh environment of the end of the West-Han dynasty, served as a champion of the Liú-Han regime and its vested interests. The Confucian Philosophy of the Chen-wěi books can be assessed as having a strong political inclination. Because the theory of Chèn-wěi was formed due to the need to pursue the characteristic of arbitrary interpretation of New-Text Scholarship in an extreme manner and respond more actively to the socio-political needs of the ruling.

Optimization of Test Parameters and Interlaboratory Validation of Neuro-2a Assay for the Detection of Tetrodotoxin (테트로도톡신 검출을 위한 Neuro-2a 시험법의 시험 매개변수 최적화 및 실험실 간 검증 연구)

  • Jeong-In Park;Jun Kim;Si-Yun Hong;Youngjin Kim;Hyun Park;Young-Seok Han;Youn-Jung Kim
    • Journal of Food Hygiene and Safety
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    • v.39 no.5
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    • pp.412-421
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    • 2024
  • Tetrodotoxin (TTX) is a potent marine-derived neurotoxin. Existing detection methods for TTX, such as mouse bioassay (MBA) and LC-MS/MS, are limited by ethical concerns, and low detection thresholds, particularly in the absence of reference standards. Alternative testing methods are thus critically needed. The Neuro-2a assay is a well-established cell-based assay that uses mouse-derived Neuro-2a cells treated with ouabain (O) and veratridine (V), to induce cell death via excessive Na+ influx. This assay quantitates TTX based on its ability to inhibit Na+ influx, thereby allowing the cells to survive. In this study, we optimized parameters including TTX treatment conditions and O/V concentrations, to adapt the Neuro-2a assay for domestic laboratory conditions. The optimal O/V concentrations were determined to be 600/60 µM. We also identified eight concentration points (50-0.195 ng/mL) that generated a sigmoidal dose-response curve. By conducting 24 replicate experiments, we established six key data criteria to ensure reliability, with EC50 values ranging from 3.824 to 1.268 ng/mL. A comparison of inter-laboratory variability revealed that all quality control and data criteria values, except for COV+ and Bottom OD, showed coefficients of variation (CVs) ranging from 1.31 to 14.92%, confirming the assay's accuracy and reproducibility. In this study, we also elucidate optimal assay conditions, validated quality control and data criteria for TTX detection using the Neuro-2a assay in local laboratories. Additionally, we conducted an assay with 4,9-anhydroTTX, a TTX analog, and determined a TEF value of 0.2098, demonstrating the applicability of this method for detecting TTX and its analogs. This optimized Neuro-2a assay is expected to serve as an effective alternative to MBA for detecting TTX in domestic seafood products.

Exploration of the Knowledge Structure in the Field of Home Economics Education Using Social Network Analysis (SNA): Focusing on the Papers Published in the Journal of Home Economics Education Research (소셜 네트워크 분석(SNA)을 활용한 가정교육학의 지식구조 탐색: 한국가정과교육학회지에 게재된 논문을 중심으로)

  • Park, Mi Jeong;Yu, Nan Sook
    • Journal of Korean Home Economics Education Association
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    • v.36 no.2
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    • pp.65-88
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    • 2024
  • This study aims to explore the knowledge structure of the field of home economics education. To achieve this, the knowledge network of the field of home economics education was analyzed using social network analysis on 758 articles published between 2004 and 2023, focusing on those in the Journal of Home Economics Education Research. The main findings of the study are as follows: First, the knowledge network exhibited characteristics of a small-world network. Papers on children, family, and career maturity significantly influenced the knowledge structure. Second, the knowledge structure is centered around the home economics subject and curriculum and is organized into four groups. A temporal analysis revealed that the influence of core keywords such as perception, content, unit, home economics teachers, practice, behavior, and influence has decreased, while the influence of curriculum, textbook, and development has shown a trend of increasing. Third, the sub-knowledge structures were identified as seven categories. The study found that the influence of 'perception and demand for home economics education' is decreasing, whereas the influence of 'home economics curriculum and textbooks' and 'application of home economics teaching and learning process' is increasing. Additionally, 'adolescent self-esteem and family relationships' and 'home economics curriculum and textbooks' were found to be the most influential in the knowledge structure of home economics education. This research is significant as it demonstrates the temporal changes in the core keywords and sub-structures of the knowledge structure within the field, thereby providing a foundation for understanding and expanding the research knowledge structure in the field of home economics education.

An Examination of the Korean Association of Social Workers' Code of Ethics in Practice: the Present and Future (한국사회복지사윤리강령의 개정 필요성과 방향에 관한 연구)

  • 최명민;황보람;김기덕;김욱;유서구;이순민
    • Journal of Korean social welfare administration
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    • v.21 no.2
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    • pp.171-202
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    • 2019
  • The purpose of this study is to examine the extent to which the current KASW code of ethics works in social work practice and to propose, if necessary, the future of the KASW code of ethics. This study is firstly to analyse the KASW Code of ethics in terms of contents as well as structures, by comparing it with those in the United States, Canada, Britain, Sweden, and Australia.. This study is also to compare the KASW Code of ethics with those of other professional associations in Korea such as doctors and nurses. Lastly, this study is to conduct both a survey of 429 social workers using a structured questionnaire, and focus-group interviews with 8 social workers, all of whose participants are enrolled in the KASW Research Panel Group. The findings are as follows. The current KASW code of ethics lacks core values and ethical principles that those in other key countries contain. It also fails to recognize the importance of ethical guidances that other professional associations emphasize. Most importantly, social workers ungently demand a revision of the KASW code of conduct in a way of reflecting the societal change in the 21st century. This study suggests that the KASW should revise its code of ethics in the near future, and that its contents should deal with key issues including diversity, inclusiveness, right to protect social workers from harms, accountability of social agencies, and that its way should be responsive to the voices of social workers in practice settings.

Development of a Model for MR-CT Bi-directional Conversion based on scCycleGAN (scCycleGAN 기반 MR-CT 상호 변환 모델의 구축)

  • Da-Um Jeong;Seung-Jin Park;Seung-Yeon Shin;Yong-Ah Lee;Seong-Bin Jang;Jong-Cheon Lim;Joo-Wan Hong;Dong-Kyoon Han
    • Journal of the Korean Society of Radiology
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    • v.18 no.6
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    • pp.715-724
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    • 2024
  • We aimed to build an MR-CT interconversion model based on structure-constraints Cycle-constraints Generative Adversarial Neural Networks (scCycleGANs). We used MDCT (Somatom Definition Flash CT, SIEMENS, Germany) and 3.0T MRI (Ingenia 3.0T CX MRI, PHILIPS, Netherlands) as our hardware equipment and Python (3.12.6) and PyTorch (2.4.0) as software. The study model was scCycleGAN. We acquired 2,871 and 2,436 brain CT and MR (T2WI) images of 87 patients, respectively, and for a total of 5,307 medical images, CT and MR images taken at the same level were classified through primary evaluation, and 364, 27, and 8 pairs of images were labeled as training, validation, and test data, respectively. Then, we applied hybrid objective function to the GAN model based on the basic APS frameworks to build the model, and the evaluation of the generated model was divided into quantitative and qualitative evaluation. The qualitative evaluation was conducted on 10 radiologists with more than 20 years of experience, and the quantitative evaluation was set as PSNR, IOU, SSIM, and MAE. The results of the qualitative evaluation showed that the percentage of 'positive responses', defined as a response of 'Neutral' or better, was 63% and 96% for the Synthesis CT (sCT) and Synthesis MR (sMR) groups, respectively, while the quantitative evaluation metrics PSNR, SSIM, and MAE achieved the initial target values for both groups. Our study can be used as basic guided research in the field of medical image conversion and synthesis. And further research and complementary studies are expected to solve problems such as model lightweighting to reduce the dose burden on patients and medical costs if applied to clinical environments.

Study on the effect of small and medium-sized businesses being selected as suitable business types, on the franchise industry (중소기업적합업종선정이 프랜차이즈산업에 미치는 영향에 관한 연구)

  • Kang, Chang-Dong;Shin, Geon-Chel;Jang, Jae Nam
    • Journal of Distribution Research
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    • v.17 no.5
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    • pp.1-23
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    • 2012
  • The conflict between major corporations and small and medium-sized businesses is being aggravated, the trickle down effect is not working properly, and, as the controversy surrounding the effectiveness of the business limiting system continues to swirl, the plan proposed to protect the business domain of small and medium-sized businesses, resolve polarization between these businesses and large corporations, and protect small family run stores is the suitable business type designation system for small and medium-sized businesses. The current status of carrying out this system of selecting suitable business types among small and medium-sized businesses involves receiving applications for 234 items among the suitable business types and items from small and medium-sized businesses in manufacturing, and then selecting the items of the consultative group by analyzing and investigating the actual conditions. Suitable business type designation in the service industry will involve designation with priority on business types that are experiencing social conflict. Three major classifications of the service industry, related to the livelihood of small and medium-sized businesses, will be first designated, and subsequently this will be expanded sequentially. However, there is the concern that when designated as a suitable business type or item, this will hinder the growth motive for small to medium-sized businesses, and designation all cause decrease in consumer welfare. Also it is highly likely that it will operate as a prior regulation, cause side-effects by limiting competition systematically, and also be in violation against the main regulations of the FTA system. Moreover, it is pointed out that the system does not sufficiently reflect reverse discrimination factor against large corporations. Because conflict between small to medium sized businesses and large corporations results from the expansion of corporations to the service industry, which is unrelated to their key industry, it is necessary to introduce an advanced contract method like a master franchise or local franchise system and to develop local small to medium sized businesses through a franchise system to protect these businesses and dealers. However, this method may have an effect that contributes to stronger competitiveness of small to medium sized franchise businesses by advancing their competitiveness and operational methods a step further, but also has many negative aspects. First, as revealed by the Ministry of Knowledge Economy, the franchise industry is contributing to the strengthening of competitiveness through the economy of scale by organizing existing individual proprietors and increasing the success rate of new businesses. It is also revealed to be a response measure by the government to stabilize the economy of ordinary people and is emphasized as a 'useful way' to revitalize the service industry and improve the competitiveness of individual proprietors, and has been involved in contributions to creating jobs and expanding the domestic market by providing various services to consumers. From this viewpoint, franchises fit the purpose of the suitable business type system and is not something that is against it. Second, designation as a suitable business type may decrease investment for overseas expansion, R&D, and food safety, as well negatively affect the expansion of overseas corporations that have entered the domestic market, due to the contraction and low morale of large domestic franchise corporations that have competitiveness internationally. Also because domestic franchise businesses are hard pressed to secure competitiveness with multinational overseas franchise corporations that are operating in Korea, the system may cause difficulty for domestic franchise businesses in securing international competitiveness and also may result in reverse discrimination against these overseas franchise corporations. Third, the designation of suitable business type and item can limit the opportunity of selection for consumers who have up to now used those products and can cause a negative effect that reduces consumer welfare. Also, because there is the possibility that the range of consumer selection may be reduced when a few small to medium size businesses monopolize the market, by causing reverse discrimination between these businesses, the role of determining the utility of products must be left ot the consumer not the government. Lastly, it is desirable that this is carried out with the supplementation of deficient parts in the future, because fair trade is already secured with the enforcement of the franchise trade law and the best trade standard of the Fair Trade Commission. Overlapping regulations by the suitable business type designation is an excessive restriction in the franchise industry. Now, it is necessary to establish in the domestic franchise industry an environment where a global franchise corporation, which spreads Korean culture around the world, is capable of growing, and the active support by the government is needed. Therefore, systems that do not consider the process or background of the growth of franchise businesses and harm these businesses for the sole reason of them being large corporations must be removed. The inhibition of growth to franchise enterprises may decrease the sales of franchise stores, in some cases even bankrupt them, as well as cause other problems. Therefore the suitable business type system should not hinder large corporations, and as both small dealers and small to medium size businesses both aim at improving competitiveness and combined growth, large corporations, small dealers and small to medium sized businesses, based on their mutual cooperation, should not include franchise corporations that continue business relations with them in this system.

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