• Journal of Korean Institute of Industrial Engineers
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• v.41 no.1
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• pp.86-96
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• 2015

A lot of research works in the BPM area focuses on the development of new techniques in process mining. Even though the application of process mining to analyze real life process logs is important, only few case studies are available. Thus, in this paper, we conduct a case study on how to analyze a real life process log which comes from a Korean company in the heavy industry area. We analyze a customer service process that consists of a series of activities to enhance the level of customer satisfaction. In this case study, five research questions are derived based on collected questions from the company. Then we focus on bottleneck analysis, basic performance analysis and pattern analysis that are selected in order to answer the research questions. The analysis shows some abnormal behaviors in the process and possible ways to improve current processes are suggested.

• Korean Journal of Computational Design and Engineering
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• v.17 no.4
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• pp.294-302
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• 2012

Process mining is a useful methodology that can be used for extracting user patterns in log files in order to discover efficient or inefficient processes in organizations. In general, it is used to find and reduce differences between pre-defined processes and actually executed processes in an organization. In this paper, we propose a method to improve processes in PDM/PLM systems based on process mining. In order to improve and detect the inefficient processes, we gathered event logs from PDM/PLM systems and derived process models using several process mining techniques such as ${\alpha}$-algorithm mining, heuristics mining, and fuzzy miner. By comparing original process models with process mining results, it is possible to detect differences between predefined processes and real ones; thereby we can build improved process models for future application.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.1039-1040
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• 2015

최근 IoT 및 인공지능 기술을 활용한 상황 정보 예측 서비스가 각광을 받고 있다. 본 논문에서는 특정 메타 데이터(Meta Data)로부터 입력되는 정보를 기반으로 상황 정보 분석 및 예측하는 프로세스를 제안한다. 주성분 분석 및 데이터의 집단화(Corpus), 문서 매트릭스(Document Matrix), 단어 빈도수(Frequency)에 따른 데이터 전처리 과정을 통해 상황정보 데이터를 확보한다. 또한 연관 규칙분석을 통해 분류된 데이터의 연관성을 분석하여 예측 데이터의 연관성을 확보한다. 제안하는 상황정보 분석 및 예측 모델은 R을 적용하여 설계한다.

• Proceedings of the Korean Information Science Society Conference
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• 2012.06c
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• pp.189-191
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• 2012

갈수록 심해지는 취업난과 대학생들의 취업에 대한 갈증은 해소되지 않고 있다. 취업에 있어서 다양한 경험과 본인의 지식 등도 물론 중요하겠지만 취업에 대한 정보 또한 간과할 수 없다. 취업 준비생들은 가고 싶은 기업의 채용 후기들을 찾아다니고 읽는데 에 많은 시간과 노력을 들인다. 더군다나 이러한 취업 후기들은 그 양이 너무나 방대하기 때문에 여간 수고로운 일이 아닐 수 없다. 그래서 본 논문에서는 인터넷 사이트, 카페, 블로그 등에서 얻을 수 있는 수많은 후기들을 수집하고 분석하여 자료들을 수치화하고 도표화할 것이다. 이를 통해 취업준비생들이 기업의 채용 프로세스 후기에 대한 평가를 한눈에 알아볼 수 있으며 효율적으로 정보를 얻을 수 있게 될 것이라 기대한다.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.2
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• pp.104-111
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• 2008

A process mining is considered to support the discovery of business process for unstructured process model, and a process mining algorithm by using the associated rule and sequence pattern of data mining is developed to extract information about processes from event-log, and to discover process of alternative, concurrent and hidden activities. Some numerical examples are presented to show the effectiveness and efficiency of the algorithm.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.15 no.6
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• pp.10-23
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• 2016

With requiring circumspections using big data, this study attempts to develop and apply the search method for audit issues relating to the ITS policy or program. For the foregoing, the auditing process of the board of audit and inspection was converged with the theoretical frame of boundary analysis proposed by William Dunn as an analysis tool for audit issues. Moreover, we apply the text mining technique in order to computerize the analysis tool, which is similar to the boundary analysis in the concept of approaching meta-problems. For the text mining analysis, specific model we applied the antisymmetry-symmetry compound lexeme-based LDA model based on the Latent Dirichlet Allocation(LDA) methodologies proposed by David Blei. The several prime issues were founded through a case analysis as follows: lack of collection of traffic information by the urban traffic information system, which is operated by the National Police Agency, the overlapping problems between the Ministry of Land, Infrastructure and Transport and the Advanced Traffic Management System and fabrication of the mileage on digital tachograph.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.14 no.6
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• pp.289-294
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• 2014

In the recent enterprises and are utilizing the CRM using data mining techniques and new marketing plan. However, data mining techniques are necessary expertise, general public access is difficult, it will be subject to constraints of time and space. in this paper, in order to solve this problem, we have proposed a Mobile CRM applying the data mining method. Thus, to analyze the structure of an existing CRM system, and defines the data flow and format. Also, define the process of the system, was designed sales trend analysis algorithm and customer sales recommendation algorithm using data mining techniques. Evaluation of the proposed system, through the test scenario to ensure proper operation, it was carried out the comparison and verification with the existing system. Results of the test, the value of existing programs and data matches to verify the reliability and use queries the proposed statistical tables to reduce the analysis time of data, it was verified rapidity.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.6
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• pp.1213-1220
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• 2011

In this paper, a new ensemble system using dynamic weighting method with added weight information into classifiers is proposed. The weights used in the traditional ensemble system are those after the training phase. Once extracted, the weights in the traditional ensemble system remain fixed regardless of the test data set. One way to circumvent this problem in the gating networks is to update the weights dynamically by adding processes making architectural hierarchies, but it has the drawback of added processes. A simple method to update weights dynamically, without added processes, is proposed, which can be applied to the already established ensemble system without much of the architectural modification. Experiment shows that this method performs better than AdaBoost.

• The Journal of Society for e-Business Studies
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• v.20 no.4
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• pp.41-59
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• 2015

Information systems has been developed and used in various business area, therefore there are abundance of history data (log data) stored, and subsequently, it is required to analyze those log data. Previous studies have been focusing on the discovering of relationship between events and no identification of anomaly instances. Previously, anomaly instances are treated as noise and simply ignored. However, this kind of anomaly instances can occur repeatedly. Hence, a new methodology to detect the anomaly instances is needed. In this paper, we propose a methodology of LAPID (Local Anomaly Process Instance Detection) for discriminating an anomalous process instance from the log data. We specified a distance metric from the activity relation matrix of each instance, and use it to detect API (Anomaly Process Instance). For verifying the suggested methodology, we discovered characteristics of exceptional situations from log data. To demonstrate our proposed methodology, we performed our experiment on real data from a domestic port terminal.

• Journal of The Korea Institute of Healthcare Architecture
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• v.24 no.2
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• pp.27-36
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• 2018

Purpose: In the case of mass disaster, the establishment of temporary medical facilities for the first aid and treatment is required for the stable accommodation of patients caused by the disaster. However, the criteria for decision making related to the deployment of field emergency medical facilities are not specified. So, The purpose of this study is to draw considerable factors needed for the deployment of field emergency medical facilities and to make proposal for site selection process of field emergency medical facilities on the basis of the factor. Methods: This study performs text mining of disaster-related laws, guidelines and documents to derive key factors affecting site selection, also proposes a decision making process and conducts virtual deployment to validate the process. Results: The key factors for the site selection derived as the size of the damage, the size of the DMAT inputs, the location of available place, and distance to the disaster base hospital. As a result of virtual deployment following proposed decision making process, It is confirmed that the site of field emergency medical facilities is changed depending on the type of disaster, even if the scope of the disaster damage was the same. Implications: The deployment of field emergency medical facilities requires a separate criteria for each type of disaster, not uniform, as a future research a quantitative approach of the criteria needs to be performed.