• KIPS Transactions on Software and Data Engineering
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• v.6 no.10
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• pp.465-472
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• 2017

In the past, researchers mainly used the supervised learning technique of machine learning to analyze power data and investigated the identification of patterns through the data mining technique. Data analysis research, however, faces its limitations with the old data classification and analysis techniques today when the size of electric power data has increased with the possible real-time provision of data. This study thus set out to propose a clustering architecture to analyze large-sized electric power data. The clustering process proposed in the study supplements the K-means algorithm, an unsupervised learning technique, for its problems and is capable of automating the entire process from the collection of electric power data to their analysis. In the present study, power data were categorized and analyzed in total three levels, which include the row data level, clustering level, and user interface level. In addition, the investigator identified K, the ideal number of clusters, based on principal component analysis and normal distribution and proposed an altered K-means algorithm to reduce data that would be categorized as ideal points in order to increase the efficiency of clustering.

• Journal of the Korean Society for information Management
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• v.15 no.3
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• pp.133-150
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• 1998

For the purpose of new‘organizational knowledge centric knowledge management’, this paper proposes the knowledge creating organizational memory which shows the knowledge creation in organization according to the dialectical circulation between the domain knowledge and the task knowledge, based on the Yin Yang theory. This paper defines two kinds of organizational knowledge such as the domain knowledge and task knowledge and designs them in the pursuit of its lifecycle. Knowledge creating organizational memory is designed to three knowledge components that circulate through the domain knowledge and the task knowledge according to the object-oriented methodology. Organizational knowledge is designed into the graphical structure of ( i ) knowledge ( ⅱ ) relation between knowledge objects and ( ⅲ ) degree of relation, which receive the legacy of organizational knowledge such as data schema, process model and knowledge base. This design of organizational knowledge can be applied to CBR(Case Based Reasoning), one of knowledge mining tools to create new organizational knowledge.

• Journal of Intelligence and Information Systems
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• v.19 no.3
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• pp.113-125
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• 2013

Every company wants to know customer's requirement and makes an effort to meet them. Cause that, communication between customer and company became core competition of business and that important is increasing continuously. There are several strategies to find customer's needs, but VOC (Voice of customer) is one of most powerful communication tools and VOC gathering by several channels as telephone, post, e-mail, website and so on is so meaningful. So, almost company is gathering VOC and operating VOC system. VOC is important not only to business organization but also public organization such as government, education institute, and medical center that should drive up public service quality and customer satisfaction. Accordingly, they make a VOC gathering and analyzing System and then use for making a new product and service, and upgrade. In recent years, innovations in internet and ICT have made diverse channels such as SNS, mobile, website and call-center to collect VOC data. Although a lot of VOC data is collected through diverse channel, the proper utilization is still difficult. It is because the VOC data is made of very emotional contents by voice or text of informal style and the volume of the VOC data are so big. These unstructured big data make a difficult to store and analyze for use by human. So that, the organization need to automatic collecting, storing, classifying and analyzing system for unstructured big VOC data. This study propose an intelligent VOC analyzing system based on opinion mining to classify the unstructured VOC data automatically and determine the polarity as well as the type of VOC. And then, the basis of the VOC opinion analyzing system, called domain-oriented sentiment dictionary is created and corresponding stages are presented in detail. The experiment is conducted with 4,300 VOC data collected from a medical website to measure the effectiveness of the proposed system and utilized them to develop the sensitive data dictionary by determining the special sentiment vocabulary and their polarity value in a medical domain. Through the experiment, it comes out that positive terms such as "칭찬, 친절함, 감사, 무사히, 잘해, 감동, 미소" have high positive opinion value, and negative terms such as "퉁명, 뭡니까, 말하더군요, 무시하는" have strong negative opinion. These terms are in general use and the experiment result seems to be a high probability of opinion polarity. Furthermore, the accuracy of proposed VOC classification model has been compared and the highest classification accuracy of 77.8% is conformed at threshold with -0.50 of opinion classification of VOC. Through the proposed intelligent VOC analyzing system, the real time opinion classification and response priority of VOC can be predicted. Ultimately the positive effectiveness is expected to catch the customer complains at early stage and deal with it quickly with the lower number of staff to operate the VOC system. It can be made available human resource and time of customer service part. Above all, this study is new try to automatic analyzing the unstructured VOC data using opinion mining, and shows that the system could be used as variable to classify the positive or negative polarity of VOC opinion. It is expected to suggest practical framework of the VOC analysis to diverse use and the model can be used as real VOC analyzing system if it is implemented as system. Despite experiment results and expectation, this study has several limits. First of all, the sample data is only collected from a hospital web-site. It means that the sentimental dictionary made by sample data can be lean too much towards on that hospital and web-site. Therefore, next research has to take several channels such as call-center and SNS, and other domain like government, financial company, and education institute.

• KIPS Transactions on Software and Data Engineering
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• v.6 no.2
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• pp.67-76
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• 2017

In industrial site in various fields it will be generated in combination with large amounts of data have a correlation. It is able to collect a variety of data in types of industry process, but they are unable to integrate each other's association between each process. For the data of the existing industry, the set values of the molding condition table are input by the operator as an arbitrary value When a problem occurs in the work process. In this paper, design the fusion and analysis processing model of data collected for each industrial type, Prediction Case(Automobile Connect), a through for corporate earnings improvement and process manufacturing industries such as master data through standard molding condition table and the production history file comparison collected during the manufacturing process and reduced failure rate with a new molding condition table digitized by arbitrary value for worker, a new pattern analysis and reinterpreted for various malfunction factors and exceptions, increased productivity, process improvement, the cost savings. It can be designed in a variety of data analysis and model validation. In addition, to secure manufacturing process of objectivity, consistency and optimization by standard set values analyzed and verified and may be optimized to support the industry type, fits optimization(standard setting) techniques through various pattern types.

• Journal of KIISE:Databases
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• v.28 no.3
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• pp.279-300
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• 2001

Data mining plays an important role in knowledge discovery process and usually various existing algorithms are selected for the specific purpose of the mining. Currently, data mining techniques are actively to the statistics, business, electronic commerce, biology, and medical area and currently numerous algorithms are being researched and developed for these applications. However, in a long run, only a few algorithms, which are well-suited to specific applications with excellent performance in large database, will survive. So it is reasonable to focus our effort on those selected algorithms in the future. This paper classifies about 30 existing algorithms into 7 categories - association rule, clustering, neural network, decision tree, genetic algorithm, memory-based reasoning, and bayesian network. First of all, this work analyzes systematic hierarchy and characteristics of algorithms and we present 14 criteria for classifying the algorithms and the results based on this criteria. Finally, we propose the best algorithms among some comparable algorithms with different features and performances. The result of this paper can be used as a guideline for data mining researches as well as field applications of data mining.

• Journal of Intelligence and Information Systems
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• v.27 no.1
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• pp.151-176
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• 2021

As the information technology industry develops, various kinds of data are being created, and it is now essential to process them and use them in the industry. Analyzing and utilizing various digital data collected online and offline is a necessary process to provide an appropriate experience for customers in the industry. In order to create new businesses, products, and services, it is essential to use customer data collected in various ways to deeply understand potential customers' needs and analyze behavior patterns to capture hidden signals of desire. However, it is true that research using data analysis and UX methodology, which should be conducted in parallel for effective service development, is being conducted separately and that there is a lack of examples of use in the industry. In thiswork, we construct a single process by applying data analysis methods and UX methodologies. This study is important in that it is highly likely to be used because it applies methodologies that are actively used in practice. We conducted a survey on the topic to identify and cluster the associations between factors to establish customer classification and target customers. The research methods are as follows. First, we first conduct a factor, regression analysis to determine the association between factors in the happiness data survey. Groups are grouped according to the survey results and identify the relationship between 34 questions of psychological stability, family life, relational satisfaction, health, economic satisfaction, work satisfaction, daily life satisfaction, and residential environment satisfaction. Second, we classify clusters based on factors affecting happiness and extract the optimal number of clusters. Based on the results, we cross-analyzed the characteristics of each cluster. Third, forservice definition, analysis was conducted by correlating with keywords related to happiness. We leverage keyword analysis of the thumb trend to derive ideas based on the interest and associations of the keyword. We also collected approximately 11,000 news articles based on the top three keywords that are highly related to happiness, then derived issues between keywords through text mining analysis in SAS, and utilized them in defining services after ideas were conceived. Fourth, based on the characteristics identified through data analysis, we selected segmentation and targetingappropriate for service discovery. To this end, the characteristics of the factors were grouped and selected into four groups, and the profile was drawn up and the main target customers were selected. Fifth, based on the characteristics of the main target customers, interviewers were selected and the In-depthinterviews were conducted to discover the causes of happiness, causes of unhappiness, and needs for services. Sixth, we derive customer behavior patterns based on segment results and detailed interviews, and specify the objectives associated with the characteristics. Seventh, a typical persona using qualitative surveys and a persona using data were produced to analyze each characteristic and pros and cons by comparing the two personas. Existing market segmentation classifies customers based on purchasing factors, and UX methodology measures users' behavior variables to establish criteria and redefine users' classification. Utilizing these segment classification methods, applying the process of producinguser classification and persona in UX methodology will be able to utilize them as more accurate customer classification schemes. The significance of this study is summarized in two ways: First, the idea of using data to create a variety of services was linked to the UX methodology used to plan IT services by applying it in the hot topic era. Second, we further enhance user classification by applying segment analysis methods that are not currently used well in UX methodologies. To provide a consistent experience in creating a single service, from large to small, it is necessary to define customers with common goals. To this end, it is necessary to derive persona and persuade various stakeholders. Under these circumstances, designing a consistent experience from beginning to end, through fast and concrete user descriptions, would be a very effective way to produce a successful service.