• Proceedings of the Korean Society of Computer Information Conference
• /
• 2012.07a
• /
• pp.111-112
• /
• 2012

게임의 순기능을 이용해 교육, 훈련, 치료 등의 목적으로 개발된 기능성 게임은 이용자들의 게임 선택을 위해 게임의 품질과 관련된 정확한 정보가 제공되는 것이 중요하다. 기능성게임의 품질을 평가하기 위한 기술적, 비기술적 영역 가운데 비기술적 영역은 기능성게임의 종류를 반영한 요소들로 구성된다. 본 연구는 교육용 기능성 게임의 비기술적 품질 평가 영역을 추출하고 이를 검증하였다. 본 연구를 위해 사용된 방법론은 다른 종류의 기능성 게임의 품질평가 요소 추출을 위한 가이드 역할을 할 것으로 기대된다. 향 후 본 연구의 결과를 이용하여 교육용 기능성 게임의 품질 평가 메트릭을 개발할 예정이다.

• The Journal of the Korea Contents Association
• /
• v.13 no.8
• /
• pp.371-385
• /
• 2013

Library and information service (LIS) of academic libraries plays an important role in the education and research activities of universities. Such importance of LIS facilitated much research that defines the quality factors constituting LIS and identifies the importance of them. The previous literature, however, has some limitations. The limitations arise from the interrelationship among the quality factors and the perception gap between users and providers on LIS quality factors. Despite the understanding of the interrelationship and the perception gap, LIS studies to deal with both dimesions synthetically are sparse. Therefore, this paper defines the interrelationship among LIS quality factors as a network model, then identifies the perception gap on LIS quality factors by exploiting the analytic network process. As an early stage study, this paper contributes to helping the quality improvement of acedemic LIS by considering the interrelationship among LIS quality factors and the perception gap on the LIS quality factors between LIS users and providers.

• Journal of the Korean Institute of Intelligent Systems
• /
• v.26 no.6
• /
• pp.439-444
• /
• 2016

The definition of quality continues to evolve. In recent years, there has been growing interest in how to satisfy customers' potential needs with an emphasis on customer-oriented quality. Two-dimensional quality proposed by Kano provides a useful framework for discovering quality attributes critical to customer satisfaction and it is widely employed for product and service development. In Kano model, quality attributes are classified into attractive, one-dimensional, must-be, indifferent, and reverse ones. Finding attractive elements among them is important for achieving customer satisfaction effectively. However, Kano's classification method has limitations in dealing with customers' ambiguous and complex ideas. The customer response itself includes uncertainty and incompleteness. To overcome this problem, fuzzy methods are incorporated with Kano's classification in this paper. According to numerical comparisons, it is shown that the fuzzy Kano method is useful for accommodating various response of customer and is helpful to identify potential needs.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2012.05a
• /
• pp.252-255
• /
• 2012

Multimedia element of the game graphics and sound, etc. 'commitment' that plays an important role in gameplay. Therefore, the quality of the game is closely related to the quality of multimedia elements that can be. In this study, various competitions in the field of content screening criteria based on previous studies and multimedia elements of the game area, and domain-specific details about the quality of sub-elements were extracted. Assessment areas and sub-elements extracted to verify the need for the game will be carried out surveys among the users. The findings in the next game production shall be deemed to be an important reference material.

• The Journal of the Korea Contents Association
• /
• v.20 no.6
• /
• pp.342-353
• /
• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• The Journal of the Korea Contents Association
• /
• v.12 no.7
• /
• pp.346-357
• /
• 2012

This study classified the various quality features of coffee shop by Kano model with customers' perspective. Also both satisfaction coefficient and dissatisfaction coefficient are calculated to analyse the relative influence of quality features on customer satisfaction. This study also dragged the potential customer satisfaction improvement index to scrutinize the quality improvement possibility for coffee shops. The analysis results showed that low price, luxurious interior, restfulness of table and chair, usability of wireless internet are belonged to the Attractive quality. On the other hand, cleanliness and hygiene, quality to price are identified as the One-dimensional quality. The current satisfaction level for both 'Caffe Bene' and 'Starbucks' are measured to draw the potential customer satisfaction improvement index. The result showed that low price and quality to price appeared to be the highest in its quality improvement possibility. The findings of this study help understanding the quality features to focus on and strengthening the competitiveness for coffee shops.

• Journal of the Korea Society of Computer and Information
• /
• v.11 no.6 s.44
• /
• pp.201-210
• /
• 2006

This study proposed a framework to clarify a viewpoint of quality problems, and to consider reliance, of context information in ubiquitous computing environments. The framework is structured as a sequence of steps in measuring the quality of context information. The first step in measuring the qualify of context information is to determine users of the context information. This is important because the type of users or applications determines the type of context information and thus the methods of measuring the qualify dimensions and the thresholds for evaluating the quality of context information. The other steps include methods for measuring each quality dimensions to allow quantitative evaluation of quality, establishing acceptable quality targets. We selected accuracy, completeness, up-to-dateness, access security, and representation as quality dimensions and proposed their measurement methods and concrete procedures. We enabled objective evaluation of quality level through proposal of methods suitable to quality measurement of context information.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2006.04a
• /
• pp.407-412
• /
• 2006

기업이 추구하는 경쟁우위요소에 따라 추구하는 경쟁전략유형을 실증적으로 분석하였다. 또한 경쟁전략유형에 따른 경영품질 수준의 차이도 분석하였다. 그리고 추구하는 경쟁우위요소와 추구하는 경쟁전략유형이 적절히 조화를 갖춤이 경영품질 수준에 어떻게 영향을 미치는지 분석하였다. 분석의 결과는 본원적 경쟁전략의 이론이 우리나라 기업에서도 그대로 적용됨을 확인하였으며, 경쟁전략의 유형에 따라 경영품질 수준에도 차이가 있음을 확인하였으며, 경쟁전략의 적합성이 맞은 기업의 경영품질 수준이 그렇지 않은 기업의 경영품질 수준보다 높음을 확인하였다. 따라서 기업은 추구하는 경쟁전략요소에 적절한 경쟁전략유형을 선택하여 추구함으로서 경영품질 수준을 향상시키고, 보다 나은 경영성과를 기대할 수 있다.

• Journal of the Korean Society for Library and Information Science
• /
• v.50 no.3
• /
• pp.267-292
• /
• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2013.01a
• /
• pp.39-40
• /
• 2013

의료용 기능성게임의 효과가 입증되면서 다양한 분야의 투자와 주목을 받고 있다. 이에 따라 사용자를 위하여 의료용 기능성게임의 품질평가가 중요한 이슈가 되었다. 품질평가는 객관적인 기준과 평가요소 개발이 중요하다. 기능성게임의 특성 상 품질평가는 기술적인 영역과 비기술적인 영역으로 나누어 진행된다. 본 연구에서는 의료용 기능성게임의 비기술적인 영역의 품질평가 요소를 개발하기 위한 방법을 제안한다. 제안한 방법을 사용하여 심리 치료와 헬스케어 및 재활치료 2개 분야에 대해 각각 5개의 평가 요소를 추출하였다. 추출 결과는 전문가에 의해 내용 타당도 검사로 신뢰성을 확보했다. 본 연구는 다양한 분야의 기능성게임 품질평가 모델 개발의 가이드라인이 될 것이다.