• International Commerce and Information Review
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• v.18 no.4
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• pp.55-78
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• 2016

In this study, service quality attributes of uTradeHub were classified based on the Kano model, and quality attributes that should be managed in priority to improve the service quality of uTradeHub were investigated using Timko's customer satisfaction coefficient(CSC) and average satisfaction coefficient(ASC). The results of the study are summarized as follows. First, as a result of classifying service quality attributes based on Kano model, 12 one dimensional qualities, 5 must-be qualities, 2 indifferent qualities were deducted, and many quality attributes of uTradeHub service were confirmed to be one dimensional quality to which is needed to be paid attention and paid more detailed attention to enhance service quality. Second, in the analysis result using Timko's customer satisfaction coefficient, "post processing for problems and complaints", "cost reduction", "efficiency of business processing" were ranked in the top of satisfaction coefficient, and they found to be quality attributes that customer satisfaction increases when service quality was satisfied. While, "post processing for problems and complaints", "interaction", "ability to respond promptly when problems occur" were ranked in the top of unsatisfaction coefficient, and they were analysed to be quality attributes that customer complaints increase when service quality was unsatisfied. Third, in the result of analyzing the quality attributes that should be managed in priority to improve the service quality of uTradeHub based on the average satisfaction coefficient(ASC), "post processing for problems and complaints", "cost reduction", "useful information" were ranked in the top 3, and they were classified as quality attributes that the satisfaction level increases more when they are improved than now, but the satisfaction level decreases when they are worsen.

• Journal of Families and Better Life
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• v.12 no.1
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• pp.117-131
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• 1994

본 연구는 근린환경에 대한 거주자의 인지도를 파악하고, 현재 거주하고있는 지역의 근린환경에 대한 만족도를 조사하여 앞으로의 주거이동 성향이 어떻게 나타날 것인가를 예측해보는데 그 목적이 있다. 측정도구의 신뢰도계수($Cronbach's\;\alpha$)는 0.865이며, 분석방법은 빈도, 평균, $x^2$ 검증, t-검증, 일원변령분석 요인분석, 피어슨의 상관계수, 중다회귀분석, 다변량판별분석을 사용하였다. 연구결과는 첫째 '입지성' 속성에 대해 거주자의 인지와 만족이 가장 긍정적이었고 '쾌적성 및 정체감' 에 대해 가정 부정적이었다. 둘째 근린환경 인지도가 높을수록 부인의 교육수준이 높을수록 주거소유권이 자가이고 상가주변지역에 살고 있는 거주자들의 근린환경에 대한 총 만족도가 높게 나타났다. 셋째 거주기간 총 만족도, 주거용도 지역, 주택규모, 소득수준이 주거이동 성향을 판별하는 변인으로 나타났다.

• The Korean Journal of Applied Statistics
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• v.29 no.7
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• pp.1445-1458
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• 2016

This paper derives a correlation coefficient using detrended cross-correlation analysis (DCCA) method for 59 regional temperature series for 40 years from 1976 to 2015. The average temperature, maximum temperature, and minimum temperature series for 4 year units are analyzed; consequently, we estimated that a temperature correlation exists between the two regions during the unit period where the correlation coefficient is greater than or equal to 0.9; subsequently, we construct a network linking the two regions. Based on network theory, average path length, clustering coefficient, assortativity, and modularity were derived. As a result, it was found that the temperature network satisfies a small-worldness property and is a network having assortativity and modularity.

• Tribology and Lubricants
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• v.4 no.2
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• pp.68-75
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• 1988

서로 다른 그루브 깊이를 갖는 circumferentially-grooved 씨일들의 동특성 계수 및 누설량에 대한 실험결과를 분석하였다. 실험된 결과를 분석해 보면, 그루브 깊이가 증가함에 따라, 누설량이 서서히 증가함을 알수 있다. Smooth 씨일 및 damper 씨일과 비교할때, smooth 씨일은 최대의 direct stiffness를 가지며, 평균 씨일 간극의 증가함에 따라 direct stiffness가 감소한다. Effective damping에 있어서, circumferentially-grooved 씨일은 최소의 값을 가지는 반면, 누설량은 가장 적다. 이론과의 실험치 비교는 일반적으로 만족할만한 결과를 보인다.

• Journal of the Korean Data and Information Science Society
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• v.22 no.5
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• pp.839-847
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• 2011

In this study, we derive an estimator based on autocovariance for the regression coefficients vector in the multiple linear regression model. This method is suggested by Park (2009), and although this method does not seem to be intuitively attractive, this estimator is unbiased for the regression coefficients vector. When the vectors of exploratory variables satisfy some regularity conditions, under mild conditions which are satisfied when errors are from autoregressive and moving average models, this estimator has asymptotically the same distribution as the least squares estimator and also converges in probability to the regression coefficients vector. Finally we provide a simulation study that the forementioned theoretical results hold for small sample cases.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.16 no.2
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• pp.175-199
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• 2005

Family Restaurant is a service business of a kind. The role of service operator is to improve a sales of service goods through maximizing the service value with customer satisfaction at the moment of MOT(moment of truth). Family Restaurant come to the great growth on the face of it. In future, it will place emphasis more and more on not hardware but software including service quality. The purpose of this study, therefore, is to research the effect on service quality of the job satisfaction of Family Restaurant's service staff. Data was collected from the employee who are working at Family Restaurant located in Taegu. The empirical research has been done over 50days from 1April, 2004 to 20May, 2004. In conclusion of empirical analysis, 4 hypotheses were significant among 7 hypotheses suggested in this study. The research showed as follows : First, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on job satisfaction. Second, the personal trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on service quality. Third, the official trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on job satisfaction. Fourth, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on service quality. Fifth, the personal trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on service quality. Sixth, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on service quality. Seventh, the job satisfaction of Family Restaurant service staff showed positive influence on service quality. Besides, the critical points of this study are as follows; First, we designated the subject of research to the employee of Family Restaurant only. Second, multi-situations(time, holiday) which can happen as service was offered, wasn't concerned. Third, as service quality was estimated by general service quality, the research in future should subdivide service quality more. I, finally, applied the pervious researches on job satisfaction and service quality in the employee of Family Restaurant. To extend more this research model in future, the variables like customer satisfaction should be added.

• Proceedings of the KIEE Conference
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• 2008.07a
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• pp.2001-2004
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• 2008

모든 심전도 압축에서는 압축율과 신호왜곡간의 관계를 다루며 이는 매우 중요하다. 특별히 임상적인 의미를 가진다고 평가되는 5%의 Percent Root mean square Difference(PRD)값을 만족 시키면서 높은 압축율을 얻기 위한 연구는 필수적이다. 본 논문에서는 DCT를 사용하여 심전도 압축을 수행하였을 때, 심전도의 주요한 파라미터인 파형과 RRI(R-R Interval)가 압축율에 따라 어떻게 변화하는지를 평가하고 심전도의 두 가지 주요 파라미터를 진단정보의 왜곡 없이 압축할 수 있는 DCT계수 및 압축율을 도출해 내었다. 실험에는 MIT-BIH ECG Compression Test Database를 사용하였으며 DCT압축을 수행하였을 때 5 % 이하의 PRD를 확보하기 위해서는 81개 샘플에 대하여 평균 4.496 : 1, 최하 3.422 : 1 의 CR을 가지는 것을 확인할 수 있었으며, QRS를 올바르게 검출하는 범위에서의 78개의 샘플에 대하여 평균 CR은 17.3 : 1 최저 CR은 4.6512 : 1 로 나타났다. QRS 검출 한계에서의 RRI 시간왜곡은 평균 3.7149 $\pm$ 4.3147 ms로 나타났으며, 최대 시간왜곡은 13.0256 $\pm$ 14.2035 ms 로 조사되었다.

• Journal of Digital Convergence
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• v.13 no.6
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• pp.125-132
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• 2015

It is current situation that a number of issues are being raised how the weight is calculated from customer satisfaction survey. This study investigated how the weight of satisfaction for each quantile is different by comparing ordinary least square regression model to quantile regression model and carried out bootstrap verification to find the influence difference of regression coefficient for each quantile. As the analysis result of using R(Quantreg package) that is open software, it appeared that there was the influence size of satisfaction factor along study result and quantile and there was the significant difference statistically regarding regression coefficient for each quantile. So, to use quantile regression model that offers the influence of satisfaction factor for each customer group along satisfaction level would contribute to plan the quantitative convergence policy for customer satisfaction.

• The Korean Journal of Applied Statistics
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• v.12 no.2
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• pp.573-584
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• 1999

본 연구는 이변량 회귀모형을 이변량 자료에 적용할 때 이변량 자료(분리형 자료) 이외에 이변량 자료를 합산한 일변량 자료(통합형 자료)를 동시에 사용하는 문제를 고찰하였다. 특징을 파악하기 위하여 설명변수가 하나인 경우를 다루었는데 통합형 자료의 첨가효과를 회귀계수의 추정량의 평균제곱오차의 크기로서 측정하면서 효과와 이변량 모형과의 관계를 조사하였다. 최대우도 추장량의 특성으로부터 대표본의 성질을 추출하고 또한 모의실험을 통하여 소표본에서도 대표본의 성질이 만족하는지 조사하였고 끝으로 실제 자료에 적용하여 보았다.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.42 no.2
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• pp.239-248
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• 2022

Risks in construction projects are increasing remarkably due to recent changes in the construction environment. Active risk management is required to recognize risks as opportunities. The purpose of this study is to propose a risk management model of the importance determination method through comparative analysis using Kano model, Timko CSC (Customer Satisfaction Coefficient), and ASC (Average Satisfaction Coefficient). Based on previous studies, the validity of risk management factor determination is reviewed through a questionnaire modified Kano model through interviews with working-level workers using the Delphi technique. Through this, a suitable risk management model is presented by selecting key risk management factors recognized by domestic construction project practitioners. As a result of the study, the Kano model developed to verify risk management of construction projects was evaluated to be effective in verifying the risk management of practitioners. It is expected that the Kano model presented in this study will be actively used to verify the importance of risk management for construction projects.