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Effects of Electronic Security Service Quality Satisfaction and Customer Satisfaction on Switching Barrier and Customer Loyalty (기계경비 서비스품질만족과 고객만족이 전환장벽 및 고객충성도에 미치는 영향)

  • Kim, Chang-Ho;Yoon, Jong-Dae;Jung, Chul-Kyu;Lee, Bong-Keun
    • Korean Security Journal
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    • no.36
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    • pp.111-137
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    • 2013
  • The purpose of this study is to examine the effects of electronic security service quality satisfaction and customer satisfaction on switching barrier and customer loyalty. Survey questionnaires were distributed to business owners in Seoul that are using electronic security system and the total of 500 copies were used as research data except 60 copies with insufficient responses. The results are as follow. First, as for the effects of electronic security service quality satisfaction on electronic security customer satisfaction, it indicates that the higher electronic security service quality satisfaction achieves, the more it has positive effects on electronic security customer satisfaction. Second, as for the effects of electronic security service quality satisfaction on switching cost, it indicates that the higher electronic security service quality satisfaction achieves, the more it has positive effects on switching cost. As for the effects of electronic security service quality satisfaction on human relations, it indicates that the higher electronic security service quality satisfaction achieves, the more it has positive effects on human relations. It indicates that the effects of electronic security service quality satisfaction on alternative attraction was not meaningful. Third, as for the effects of electronic security customer satisfaction on switching cost, it indicates that the higher electronic security customer satisfaction achieves, the more it has positive effects on switching cost. As for the effects of electronic security customer satisfaction on human relations, it indicates that the higher electronic security customer satisfaction achieves, the more it has positive effects on human relations. But, it indicates that the effects of electronic security customer satisfaction on alternative attraction was not meaningful. Fourth, As for the effects of electronic security service quality satisfaction and electronic security customer satisfaction on customer loyalty, it indicates that the higher electronic security service quality satisfaction achieves, the more it has positive effects on customer loyalty. As for the effects of switching cost on customer loyalty, it indicates that the higher switching cost achieves, the more it has positive effects on customer loyalty. As for the effects of alternative attraction on customer loyalty, it indicates that there is no meaningful relation between alternative attraction and customer loyalty. But, effects of human relations on customer loyalty, it indicates that there is no meaningful relation between human relations and customer loyalty. Based on the above results, it is noticeable that in the effects of electronic security service quality satisfaction and electronic security customer satisfaction on switching barrier, all of them had meaningful effects except for alternative attractiveness. This signifies that switching barrier factor can increase when the service quality of electronic security and customer satisfaction increase. In other words, it can be said that increased awareness of electronic security service quality satisfaction and electronic security customer satisfaction by electronic security users can lead to high customer loyalty by establishing switching barrier through such increased awareness.

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The Cost-benefit Analysis of the Community Care Service Centers for the Elderly (재가노인복지사업의 비용편익 분석)

  • Won, Jong-Wook;Han, Hye-Kyung;Hwang, Sung-Chul;Kim, Jung-Hee
    • Korean Journal of Social Welfare
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    • v.43
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    • pp.270-298
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    • 2000
  • Government provides financial support to the 74 Home help service centers, 36 Day care service centers, and 18 Short stay service centers for the elderly. The number of service centers that receive financial support from the government is far less to meet the potential demand for the community care services. This paper applies cost-benefit analysis to evaluate the net social benefit of the services provided by the 3 types of the community care service centers sponsored by the government to justify the expansion of the government support. The benefit is calculated as community care services are provided privately in the market without financial support from the government. The potential market price is regarded as the benefit or value provided to the elderly. The price levels that potential users are willing to pay for these services are surveyed in the Census for the Elderly by the KIHASA, 1998. The market prices for the community services are generated by equating limited amount of service supply, as in number of users in one year in 3 types of community care service centers, and potential demand for the services. Market prices are multiplied to the number of users of 3 types of community centers to get the total benefit. Total operating cost of the community care service centers is regarded as cost. According to the cost-benefit analysis, Home-help service centers generated net social benefit of 137 billion Won, Day Care service centers generated 15 billion Won, and Short stay service centers generated 6 billion Won. Significant amount of net social benefit indicates that government should increase level of financial support to these service centers.

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Analysis of Effectiveness for Water Cycle and Cost-Benefit according to LID Application Method in Environmentally-Friendly Village (친환경시범마을의 LID 적용에 따른 물순환 효과 및 비용편익 분석)

  • Baek, Jongseok;Lee, Sangjin;Shin, Hyunsuk;Kim, Hyungsan
    • Journal of Korean Society on Water Environment
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    • v.34 no.1
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    • pp.57-66
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    • 2018
  • Water disasters such as flash floods and inundation caused by localized heavy rainfall in urban areas have a large impact on climate change but are also closely related to the increase in impervious areas as pointed out in domestic and international studies. It is difficult to secure natural green areas in urban areas that have already been developed. So, urban regeneration can be expected using water management optimized with technologies to secure infiltration and storage capacity such as Low-Impact Development technology. In this study, the water cycle improvement ability was confirmed by applying the LID technology within the district unit plan of the environmentally friendly village, and the economic feasibility of LID application was analyzed by estimating the costs and benefits of installing the facilities. The site was planned to conserve sufficient green and plans for securing the watershed infiltration and storage capacity were formulated with the application of additional LID technology, such as infiltration trenches, rain barrels and permeable pavements. The LID design method applicable to the site was established, and the water balance of the watershed was analyzed through simulations of the SWMM model. The water circulation improvement effect was confirmed through the water balance analysis, and the cost-benefits were determined according to the estimation method, and the economic analysis was conducted. This study confirms that the investment of LID technology is economically feasible for the hydrological improvement effect of the housing complex.

Information Security Investment Model and Level in Incomplete Information (불완전 정보 하의 정보보호 투자 모델 및 투자 수준)

  • Lee, Yong-pil
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.27 no.4
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    • pp.855-861
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    • 2017
  • Gordon & Loeb[1] suggested that the optimal level of investment decision of an enterprise is the point that the marginal benefit(MB) of information security investment is equal to the marginal cost(MC). However, many companies suffering from information security incidents are not aware of the fact that they are experiencing information security accidents and can not measure how much they are affected. In this paper, I propose a model of information security investment decision making under the incomplete information situation by modifying the Gordon & Loeb[1] model and compare the differences in investment level. Under the incomplete information situation the expected return from the information security investment tends to be lower than that of actual information security investment, and the level of investment is also less. This shows that if a third party such as the government gives accurate information such as the rate of incidents of information security accidents and the amount of damages, companies can expand their investment in information security.

Study on the Economic Analysis for Developing Bukhansan Mountain Train (북한산 산악철도 개발의 경제성 분석 연구)

  • Lee, Jong-Seong;Song, Moon-Shuk
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.7
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    • pp.4969-4976
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    • 2015
  • South Korea has more than two-thirds of the land consists of mountainous terrain. It is necessary to enable the recycling of mountain tourism policy to allow people to use. This paper studied Bukhansan where there seems to have the most economical efficiency and effectiveness as an alternative means of transportation applying user'swillingnessto pay by age based upon the Study on Introduction Bukhansan Mountain Railway which was progressed as part of the balanced national development and railway promotion strategy. The Analyisis results are shown that cost-benefit ratio is Lim 0.73 and rack & pinion 0.8. The rack-and-pinion method is selected as an applicable alternative. If the new technologies are developed and made part of the construction of the tunnel route was judged as possible as an alternative way LIM

A Feasibility Study on Joining "The Supplementary Fund Protocol" (2003 추가기금협약 가입에 대한 경제적 타당성 분석)

  • Cho, Dong-Oh;Mok, Jin-Yong;Baek, Kwang-Shik
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.15 no.3
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    • pp.213-216
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    • 2009
  • Since adopting 1969 CLC and 1971 FC, IMO increased maximum amount of compensation by adopting protocols of 1969 CLC and 1971 FC. Recently IMO adopted 2003 Supplementary Fund by which the compensation limits increased dramatically to 750 million SDR. Korea government has only entered 1992CLC/FC. However, since the Hebei Spirit incident in 2007, there have been strong claims that Korea government should enter 2003 Supplementary Fund. In this article, feasibility study was carried out to help Korea government decide whether or not entering the Convention. The quantitative analysis has been carried out using data of the past oil spill accidents and contribution fee to IOPC Fund and showed that the benefit was much bigger than costs. The qualitative analysis in relation to resources fix compensation to victims, benefits of consignee, and the status of Korea in IMO also showed that Korea should ratify the 2003 SF.

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Cost-benefit Analysis of Massive Screening for Inborn Errors of Metabolism in Korea (선천성대사이상검사 사업의 비용편익 분석)

  • Kim, Sun-Mean;Hwang, Na-Mi;Kim, Chang-Yup
    • Journal of Preventive Medicine and Public Health
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    • v.32 no.3
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    • pp.317-324
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    • 1999
  • Objectives: Since 1991, nationwide massive neonatal screening program for phenylketonuria (PKU) and congenital hypothyroidism have been performed in Korea. As in many other countries, efficiency of this program has not been definitely concluded. For the purpose of evaluation of this program, from the perspective of efficiency, a cost-benefit analysis was carried out. Methods: Costs of the detection and the treatment program were compared with the projected benefit(avoided costs) that results from the prevention of the mental retardation associated with the disorders due to PKU and hypothyroidism. Costs and benefits were discounted at an annual rate of 5%, and duration of life-long labor was assumed to be 30 years. Cost and benefit were estimated based on the detection rates of one case of PKU per 5,572 and one case of congenital hypothyroidism per 32,554 babies screened during 1991-1997. Results: The benefit-cost ratio was 0.418. The sensitivity analysis for the discount rates and labor durations showed that most cost-benefit ratios were lower than one(1.0) except when discount rate was changed to 3% and detection rate to two- or threefold and/or labor duration to 40 years. Conclusion: The result of this study suggested that present program of mass screening for PKU and congenital hypothyroidism could not be justified in terms of efficiency. It doesn't coincide with the results of previous studies in major developed countries, presumably because of difference in detection rates and welfare cost for the disabled.

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Temporary Work-intagration Social Eenterprise and Fiscal Consolidation in Germany - Focus on the Fall of the Community Gie${\ss}$en - (독일의 '경과적 일자리 중심 노동통합형 사회적기업'과 공공부문의 재정건실화 - 기이센(Landkreis Gie${\ss}$en)의 사례를 중심으로 -)

  • Park, Su-Sie
    • Korean Journal of Social Welfare
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    • v.62 no.2
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    • pp.187-208
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    • 2010
  • This Article attempts to analyse the enlarger phenomenon of 'temporary work-integration social enterprise' in 80's and 90's years in Germany. For this analysis were considered concepts and development of the 'secondary labour market' with respect of the 'temporary work-integration social enterprise'. At the same time were observed the background of the settlement of the 'secondary labour market' as local infrastructure for job creation in 80's and 90's years. Next was analyzed the contribution of the 'temporary work-integration social enterprise' on the fiscal consolidation through the method of cost-benefit analysis in fall of the community Gie${\ss}$en. Finally was limits and potential of the 'temporary work-integration social enterprise' analyzed, which as strategy for the fiscal consolidation was expanded in 80's and 90's years.

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Analysis of Methodologies for Prioritizing Climate Change Adaptation Measures (기후변화 적응대책 우선순위 선정을 위한 방법론 분석)

  • Chae, Yeora;Jo, Hyun-Ju
    • Journal of Environmental Policy
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    • v.12 no.4
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    • pp.23-44
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    • 2013
  • Climate change affects human and natural environment. Many countries, including Korea, are trying to develop climate change adaptation strategies to minimize adverse impacts of climate change. To deal with climate change efficiently, decisions have to be made among many options. The objectives of this paper is to analyzes methodologies for prioritizing climate change adaptation measures. Each methodology has strength and weakness and information requirements are differ. We find multi-criteria analysis is one of useful tools considering current level of understanding on climate change adaptation. We suggest climate change risks(timing, likelihood, intensity of climate change impacts), feasibility of policy (equity, main-streaming, democracy), effectiveness (economic effectiveness, co-benefits, propagation effects) of adaptation measures as main evaluation criteria of prioritization.

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Socioeconomic Analysis of Public Forestry Investment(I) - On the Estimation of Social Discount Rate - (공공임업투자(公共林業投資)에 대한 사회경제적(社會經濟的) 분석(分析)(I) - 사회적(社會的) 할인율(割引率)의 추정에 대하여 -)

  • Chang, Cheol Su
    • Journal of Korean Society of Forest Science
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    • v.81 no.3
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    • pp.280-286
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    • 1992
  • When the social cost-benefit analysis is applied for analyzing the public forestry investment, the choice of discount rate to be used in analysis is critical. In this paper, the social discount rate discussed in the public economics was introduced and the social time preference rate as a measure of that was estimated for Korea. The component parameters of the model used are : the elasticity of social marginal utility of consumption and the growth rate of real consumption. The results for the social time preference rate and the elasticity of social marginal utility of consumption are 6.2% and -1.38, respectively, which are plausible and thus can be used as a useful basis in establishing rational resource allocation policies.

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