• Journal of Digital Convergence
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• v.15 no.9
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• pp.519-532
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• 2017

The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.

• Journal of Digital Convergence
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• v.10 no.11
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• pp.279-285
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• 2012

This study classified the categorization process of convergence products as a rule-based and a similarity-based categorization process. And we examined that how the categorization process was determined according to information types(visual vs. visual + verbal) about the components of two prototypes before convergence and thinking styles(holistic vs. analytic). The result of this study showed: (1) The rule-based categorization process appeared more in case of visual information with verbal information than only visual information. (2) Analytic thinkers chose a rule-based categorization process more than holistic thinkers. These findings provide the theoretical and practical implications to comprehend the categorization process of convergence products and the judgement for consideration set from various convergence products.

• Journal of the Korean Society for information Management
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• v.27 no.2
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• pp.37-60
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• 2010

The purpose of this study is to investigate image search query reformulation patterns in relation to image attribute categories. A total of 592 sessions and 2,445 queries from the Excite Web search engine log data were analyzed by utilizing Batley's visual information types and two facets and seven sub-facets of query reformulation patterns. The results of this study are organized with two folds: query reformulation and categorical transition. As the most dominant categories of queries are specific and general/nameable, this tendency stays over various search stages. From the perspective of reformulation patterns, while the Parallel movement is the most dominant, there are slight differences depending on initial or preceding query categories. In examining categorical transitions, it was found that 60-80% of search queries were reformulated within the same categories of image attributes. These findings may be applied to practice and implementation of image retrieval systems in terms of assisting users' query term selection and effective thesauri development.

• Journal of the Korea Society of Computer and Information
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• v.5 no.3
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• pp.142-150
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• 2000

The Purpose of this study is to suggest usefulness of correlation analysis about categorical multivariate data to business administration and other social sciences. Some examples of their application are presented.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.10a
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• pp.195-197
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• 2012

최근 고객관리 서비스는 사용자의 환경 및 특성까지 분석하여 개인에게 가장 적합한 서비스를 제공하는 형태로 변화하고 있다. 하지만 기존 고객관리시스템은 회원 가입 시 작성하는 정보 이외에 추가적으로 고객에 관한 정보를 얻기 위한 방법이 한정적이다. 이러한 기존의 고객관리 시스템은 고객의 성향에 따른 다양한 형태의 서비스를 제공하지 못하고 있다. 본 연구에서는 무선 통신 방법인 NFC(Near Field Communication)를 이용하여 고객의 성향을 신속하게 파악하며 분석할 수 있는 고객관리 시스템을 개발 제안한다. 제안된 시스템의 특징은 데이터의 처리 및 전송 경로가 사용자정보를 직접 서버로 전송하게 되며, 정보를 관리 서버에서 범주별로 분류하여 속성 단위로 가중치를 적용하여 분해하는 기능을 제공한다. 개발된 서버에서는 범주별로 규정되어 있는 속성정보에 대해 가중치와 저장된 사용자 정보를 제공된 알고리즘에 따라 상황인식기반으로 내용을 분석하게 되고, 분석된 사용자 정보들의 결과 값이 가장 높은 값을 가진 범주를 사용자의 특성으로 제공한다. 본 시스템으로부터 추출된 예측된 값은 사용정보를 수신할 때마다 갱신이 가능함으로 개발된 시스템은 사용자의 동향을 이용한 서비스를 온라인으로 제공할 수 있게 된다.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.05a
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• pp.263-266
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• 2019

단어 임베딩 모델 중 현재 널리 사용되는 word2vec 모델은 언어의 의미론적 유사성을 잘 반영한다고 알려져 있다. 본 논문은 word2vec 모델로 학습된 단어 벡터가 실제로 의미론적 유사성을 얼마나 잘 반영하는지 확인하는 것을 목표로 한다. 즉, 유사한 범주의 단어들이 벡터 공간상에 가까이 임베딩되는지 그리고 서로 구별되는 범주의 단어들이 뚜렷이 구분되어 임베딩되는지를 확인하는 것이다. 간단한 군집화 알고리즘을 통한 검증의 결과, 상식적인 언어 지식과 달리 특정 범주의 단어들은 임베딩된 벡터 공간에서 뚜렷이 구분되지 않음을 확인했다. 결론적으로, 단어 벡터들의 유사도가 항상 해당 단어들의 의미론적 유사도를 의미하지는 않는다. Word2vec 모델의 결과를 응용하는 향후 연구에서는 이런 한계점에 고려가 요청된다.

• Journal of Korean Library and Information Science Society
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• v.47 no.2
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• pp.51-70
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• 2016

The purpose of this study is to analyze the semantic relation network and valence-arousal dimension through the words that describe emotions in Korean language. The results of this analysis are summarized as follows. Firstly, each emotion word was semantically linked in the network. This particular feature hinders differentiating various types of "emotion words" in accordance with similarity in meaning. Instead, central emotion words playing a central role in a network was identified. Secondly, many words are classified as two categories at the valence and arousal level: (1) negative of valence and high of arousal, (2) negative of valence and middle of arousal. This aspects of Korean emotional words would be useful to analyze emotions in various text data of books and document information.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.2
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• pp.245-269
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• 2016

In this study, we develop a categorization of citizens' information problems in their everyday life based on the characteristics in their information seeking behavior for developing information services which support to solve the problems practically. First of all, we extracted keywords related to their faced everyday life problems from the scripts of open-ended interviews with citizens who had diverse characteristics. The keywords were categorized into 6 groups, such as hobby/recreation, legal problems, current affairs, education, health, and economic matters, based on the characteristics in related information seeking behaviors. Then the 6-group categorization was tested statistically with questionnaire survey data based on their prefered information sources. Through the statistical test, the 6-group categorization has proved being valid. Based on the results, we suggested to reconsider the current information services in public libraries, and discussed a possibility to shift the services to problem-based information services.

• KIPS Transactions on Software and Data Engineering
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• v.11 no.9
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• pp.381-390
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• 2022

Influenced by a culture that prefers non-face-to-face activity during the COVID-19 pandemic, chatbot usage is accelerating. Chatbots have been used for various purposes, not only for customer service in businesses and social conversations for fun but also for mental health. Chatbots are a platform where users can easily talk about their depressed moods because anonymity is guaranteed. However, most relevant research has been on social media data, especially Twitter data, and few studies have analyzed the commercially used chatbots data. In this study, we identified the characteristics of depressive discourse in user-chatbot interaction data by analyzing the chats, including the word 'depress,' using the topic modeling algorithm and the text-mining technique. Moreover, we compared its characteristics with those of the depressive moods in the Twitter data. Finally, we draw several design guidelines and suggest avenues for future research based on the study findings.

• The Korean Journal of Applied Statistics
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• v.25 no.2
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• pp.363-376
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• 2012

Excessive zeroes are often observed in ordinal categorical response variables. An ordinary ordered Probit model is not appropriate for zero-inflated data especially when there are many different sources of generating 0 observations. In this paper, we apply a two-stage zero-inflated ordered Probit (ZIOP) model which incorporate the zero-flated nature of data, propose a Bayesian analysis of a ZIOP model, and apply the method to alcohol consumption data collected by the National Bureau of Statistics, Korea. In the first stage of a ZIOP model, a Probit model is introduced to divide the non-drinkers into genuine non-drinkers who do not participate in drinking due to personal beliefs or permanent health problems and potential drinkers who did not drink at the time of the survey but have the potential to become drinkers. In the second stage, an ordered probit model is applied to drinkers that consists of zero-consumption potential drinkers and positive consumption drinkers. The analysis results show that about 30% of non-drinkers are genuine non-drinkers and hence the Korean alcohol consumption data has the feature of zero-inflated data. A study on the marginal effect of each explanatory variable shows that certain explanatory variables have effects on the genuine non-drinkers and potential drinkers in opposite directions, which may not be detected by an ordered Probit model.