• Title/Summary/Keyword: 클레임관리방안

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Claim Management during Construction based on Key Claim Management Factors (클레임 핵심관리요인을 기반으로 한 건설공사 중의 클레임 관리)

  • Lee, Jun-Hyung;Lee, Hyun-Soo;Park, Moon-Seo;Kim, In-Ho
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2007.11a
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    • pp.463-468
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    • 2007
  • The disputes in construction projects are very important issue for stakeholders. However, many of presented claims have not received the compensation money required, and frequently turned down. The most cause is that the claims are not managed systemically on construction. Therefore, it is important to identify which management works are conducted on construction and how significantly do they relevant to construction claim. This research derives key claim management factors through analyzing causes for claim success and failure, and then presents management works relevant to them. This research also proposes the method for effective claim management and its expected effect through expert interview.

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A Study on the Improvement Contract System of to Prevent Domestic Public Construction Claims (국내의 공공건설 클레임 예방을 위한 계약제도 개선방안 연구)

  • Jung, Min-Jung;Cho, Young-Jun
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2007.11a
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    • pp.239-242
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    • 2007
  • Many contractors have overlooked the construction contract general conditions and it was a bad construction practice. Today, construction project is very complex and complicated. This requires a networked contract document and results in a complicated contract conflict hardly to be solved. Therefore, to reduce the construction dispute and to enhance construction practice, clarification of definition of Owner, several conditions to be revised, insertion of design supervision were suggested in this paper.

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A Study on the Prevention for Differing Site Conditions Claims - Focused on Design-Build Project in Public Sector - (현장여건상이로 인한 클레임의 예방에 관한 연구 -공공부문의 설계$\cdot$시공일괄공사를 중심으로-)

  • Chung Myung-Woo;Lee Hwa-Young;Seo Yong-Chil;Hyun Chang-Taek
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.46-53
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    • 2001
  • Differing Site Conditions('DSC') Claims among construction claims are on the increase as a direct result of the steady construction of Social Overhead Capital Facilities initiated by Government. As DSC claims generally became apparent during the intial stage of the construction project, it is necessary to timely review and study the proposal on the prevention of DSC claims because delayed settlement will incur more substantial damages to all parties concerned. This research is focused on the identification and analysis of the causes for DSC claims as applicable to design-build project in public sector and it presents the possible short term, medium and long term proposals on the improvement of causes related with DSC claims. The major results of this research are summarized as follows: 1. Improvement of contractor's tender practice 2. Contractor's division of responsibility on the site survey 3. Improvement of owner's exculpatory clause 4. Flexibility on the adjustment of contract amount The proposals stated above could be useful in resolving the DSC claims between owner and contractors.

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A Study on the Strategy for Engineer/Designers' Risks in Korea;Based on Questionnaire Survey (우리나라 설계자/감리자의 클레임 대응방안 연구;설문조사를 중심으로)

  • Cho, Young-Jun;Park, Hong-Sik;Kim, Sung-Bin;Park, Kyung-Nam
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2007.11a
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    • pp.479-482
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    • 2007
  • The volume of Construction project is increasing now in Korea. The complexity and variety makes the project many problems. But there are few construction contract experts. This results in a lot of managerial conflicts. Specially Engineer/Designer confront gigantic risk related to their job. So, to classify and to identify the risk practical investigation about Engineer/Designer's job. Therefore, to avoid and to prevent the claims for Engineer/Designer, clarification of the scope of service, use of external claim expert, and introduction of professional liability insurance should be accomplished.

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An Improved Process System to File a Claim in Construction Projects (건설공사 시 클레임 제기를 위한 프로세스 시스템 개선 방안)

  • Bang, Taewon;Lee, Jaeseob
    • Korean Journal of Construction Engineering and Management
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    • v.18 no.3
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    • pp.22-32
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    • 2017
  • Judging from the past cases, the contractor has frequently suffered losses caused by disapproved requests or reduced payments since it has not known the conditions of the contract or it has filed a claim to the owner without any proper claim system. Therefore, the existing claim process needs to be reformed. In order to reform the claim process, the contractor should consolidate the organizational structure, grant accurate duty assignments to the claims manager, implement regular staff training on how to deal with claims. In addition to this reformation, the contractor needs to improve the management of construction period and process control, and manage related documents thoroughly. Regular meetings are also necessary in claims. This study attempts to prove the effectiveness of the reformed process applied to Project "A", where the owner was responsible for the delayed supply of materials, inaccurate oral instructions, insufficient information on the work, and frequent changes of design. The project was completed in 96 months, which was extended by 34 months from the initial construction period of 62 months. The reformed claim process is expected to be of great help not only to largescale construction works but also to smallscale ones.

Development of Checklist to Prevent Claim through Dispute Case Analysis of Public Construction Projects (공공공사의 분쟁사례 분석을 통한 클레임예방 체크리스트 개발)

  • Shin, Chang-Joon;Kim, Yoon-Kyum;Cho, Kyu-Man;Hyun, Chang-Taek;Hong, Tae-Hoon
    • Korean Journal of Construction Engineering and Management
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    • v.12 no.1
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    • pp.13-22
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    • 2011
  • Many studies on cause and prevention of claim have been carried out but they were mostly intended to come up with the improvement measures, improvement system or the measures to deal with the claim, which consequently lacked the substantial ways to identify the details of claim for prevention purpose. That is, there's in fact no tool, in preparation for potential claims, to identify and review the major potential causes at design stage to mitigate the claim and thus, it's necessary to develop the tool such as checklist needed to prepare the claim-supporting documents, check the relevant laws as well as to identify the cause of claim. Hence the study, given the fact that cause of claim is mostly generated at the design stage though the claim itself tends to occur at the construction stage, was aimed at developing the checklist based on contract document such as design documents at design stage for public construction projects in a bid to prevent the potential claim occurred at the design stage.

A Study on the Proper Methodology for Clauses of Delay Claim in the Accounting Regulation to Prevent Delay Claims (국내 회계예규상의 공기지연 클레임 관련사항의 개선방안)

  • Kim Jae-Wook;Lee Hak-Ki
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.287-291
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    • 2002
  • A construction claim is generally caused by several causes, and in the case of developed countries, the most fundamental problem in most claims is a delay claim. Also, it is predicted that the trouble will increase by this one in a domestic case as well. Even though the construction claims occurred by the delay claim are the most frequent ill construction project, it is very difficult to analyze due to the complexity of occurring forms. Therefore, the rational judgement and the solving method need to be concerned through the accurate understanding the clauses accepted in a international contract execution and a domestic contrail when the claim occurred. The purpose of this study is to present problems and improving methods by comparing FIDIC with a domestic accounting regulation in order to expand a general condition into the international contract condition.

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Improvement Plan for Domestic Construction Claims & Disputes Resolution Process - Focused on the Construction Bonds - (국내 건설클레임 및 분쟁해결 프로세스 개선방안 - 건설보증을 중심으로 -)

  • Kim, Jong-Seo;Lee Jae-Sub
    • Korean Journal of Construction Engineering and Management
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    • v.6 no.4 s.26
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    • pp.181-189
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    • 2005
  • This study analyzed and summarized claims that took place during the past three years in the Korean construction-bonds market. Specifically, this study first examined the trend of construction-bonds claims. Second, the claims categorized according to the types of projects, suretyships, duration of settlement, amount of repayment and so on. Finally, based upon the analyzed results several suggestions, which will improve the efficiency of construction claim process, were provided.

Forecasting the Effects of the Claims in the Korean Construction Industry (국내 중재사례를 통한 주요 건설 클레임 예측 방안)

  • Kim, Jihye;Im, Haekyung;Choi, Jaehyun
    • Korean Journal of Construction Engineering and Management
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    • v.17 no.5
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    • pp.35-44
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    • 2016
  • Various risk factors are known to be the nature of construction project execution process. These factors lead to potential claims, dispute mediation, arbitration, and litigation which can result in huge loss of money and time. Therefore, it is necessary for construction companies in Korea to improve overall project management capability through the evaluation before entering into the overseas construction market. Also, after examination of the claim and dispute caused by construction project risks, a substantial degree of influence and active preparation for the claim and dispute management should be confirmed via the effect analysis of the each factors. Main claim causes were derived through claim and dispute cases involved with domestic construction projects. As a prediction result of the main claim, 16.1% of the construction change claim, 5.7% of the bad faith claim and 2.7% for the construction delay claim were found to be the portion of the total construction cost. As a result of this analysis, risk management methodology was suggested to improve a project management capability for domestic construction companies through analysis result of the main factors of construction claims.