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http://dx.doi.org/10.6106/KJCEM.2017.18.3.022

An Improved Process System to File a Claim in Construction Projects  

Bang, Taewon (Department of Architectural Engineering, Dongguk University)
Lee, Jaeseob (Division of Architectural Engineering, Dongguk University)
Publication Information
Korean Journal of Construction Engineering and Management / v.18, no.3, 2017 , pp. 22-32 More about this Journal
Abstract
Judging from the past cases, the contractor has frequently suffered losses caused by disapproved requests or reduced payments since it has not known the conditions of the contract or it has filed a claim to the owner without any proper claim system. Therefore, the existing claim process needs to be reformed. In order to reform the claim process, the contractor should consolidate the organizational structure, grant accurate duty assignments to the claims manager, implement regular staff training on how to deal with claims. In addition to this reformation, the contractor needs to improve the management of construction period and process control, and manage related documents thoroughly. Regular meetings are also necessary in claims. This study attempts to prove the effectiveness of the reformed process applied to Project "A", where the owner was responsible for the delayed supply of materials, inaccurate oral instructions, insufficient information on the work, and frequent changes of design. The project was completed in 96 months, which was extended by 34 months from the initial construction period of 62 months. The reformed claim process is expected to be of great help not only to largescale construction works but also to smallscale ones.
Keywords
Construction Claim; Claim Process System; Schedule Management;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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