• Journal of the Korean Society for Library and Information Science
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• v.32 no.3
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• pp.97-112
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• 1998

This study is aimed at providing qualitative evaluation of information supplied by reference librarian in response to researchers' questions. Information users' satisfaction on the appropriateness of librarians' answers was evaluated, and at the same time, negative factors affecting users' satisfaction were examined, so that improvement of service quality and information appropriateness can be sought by analyzing the influences and correlation between these factors. For this study, information centers at ten professional research institute carrying out government-related projects were selected, and data were collected using unobtrusive evaluation methods through observation and questionnaires. Collected materials were analyzed using SPSS/PC+' statistical analysis programs and $\chi^2(Chi-square)$ statistical methods.

• Journal of Information Management
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• v.43 no.4
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• pp.1-29
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• 2012

Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Librarians should improve their health literacy as well as that of their users' in order to help library users make well-informed decisions. In this study, we developed educational programs related to CHI (Consumer Health Information) suitable for Korean public librarians' professional development. We measured the effectiveness of the training after its administration and found areas in which improvement was necessary. As a result, this study found the following effects on public librarians after they completed the training: improved the public librarians' familiarity with CHI-related terms; increased education for users and diversification of resources; diversification and specialization of information sources which librarians used to perform CHI-related services; reduced time for reference services; increased professional knowledge in this area. However, this research represented the first time CHI-related education for public librarians was performed in Korea, and therefore many limitations were present in the education instructor, the diversity of subjects, and the methodology. Development of more advanced CHI-related education programs is required.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.2
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• pp.35-54
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• 1998

This study intended to examine and analyze current status of CD-ROM use in reference and information service in major university libraries. 66 university libraries with holdings of over 200,000 were selected throughout the country, and questionnaires were sent out by mail for data collection. Current status of CD-ROM use, some issues and problems on CD-ROM searching by reference librarians and users, and future trends of CD-ROM use were examined. Few suggestions were made for the effective CD-ROM use in reference and information service.

• Journal of Information Management
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• v.42 no.2
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• pp.23-41
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• 2011

Digital reference services have been a key role in academic libraries in the context of various digital environments. The guidelines for the digital reference service are one of important aspects to improve the quality of services and system design and implement better services. In this study, by case studies and a questionnaire survey for academic librarians, the guideline for the digital reference service is suggested with three phases; plan, operation and evaluation. The guideline for the digital reference services suggested in this study is expected to support digital reference services in academic library environment.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.1
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• pp.223-242
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• 2020

Innovation in university library spaces is challenging to effectively support the education of the university's future learning and innovation capabilities, including creativity, critical thinking, communication and collaboration. The purpose of this study is to investigate the perception and need of library space from the perspective of users and librarians, and to suggest the direction of space innovation through this. For this study, we designed each questionnaire for users and librarians, and collected responses from 363 users and 186 librarians in the university library to analyze their needs and perceptions about their library space. The librarian's need for the space was analyzed by the size of the library and the demographic factors of the librarian. The user's need was analyzed by the user's attributes. In addition, we analyzed the differences between librarians and users for the need for space and space services. The results of this paper may be useful for reference when planning a new library or building a space based on user.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.115-132
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• 2009

Regional central library have to reflect the characteristics of the each region. And it must to set priority the various tasks. The purpose of this study is to investigate and analyze the librarian's recognition about roles of regional central library for support to the local libraries. As a result, librarians was recognized the direction of library policy and cooperation between the local libraries as the most urgent task. Also, librarians was considered the educational and cultural programs and interlibrary loan as the top task to perform in the future. The results is very useful in deciding contents of library cooperation and establishing of the Library Policy.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.133-155
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• 2009

To deal with a new environment of information technologies in the 21 Century, many libraries around the world have made great efforts to develop online knowledge-information services. In Korea, the National Library initiated an online knowledge-information services, in 2008. Through case studies and practical tests of online knowledge-information services, this article discusses plans for developing . The article explores definitions and types of online knowledge-information services, and analyzes online knowledge-information services in Denmark, Sweden, Finland, and Korea. Futhermore, practical reviews on the four services are conducted through 'question-answer' tests. As a result, the article discusses present and future tasks for improving .

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.2
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• pp.167-182
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• 2009

The one of the methods which academic libraries maximize the user service is to perform the 'liaison' service that embodies the customized service to make close linkage with library and users. The purpose of this study is to propose the operational plan of 'liaison' service at academic libraries. It was explored the necessity of liaison service, the definition and role of liaison librarian. After this study examined the case of activities and duties of liaison librarian at Korean and foreign academic libraries, the operational plan such as organization, administration and steps et al. of 'liaison' service were proposed.

• Journal of the Korean Society for information Management
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• v.22 no.3 s.57
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• pp.327-350
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• 2005

Second, the necessity of adopting subject divisional plan is to secure enough subject librarians and large space These necessities must be fulfilled prior to adopting the subject divisional plan. Third subject divisional plan model for efficient reference service of university library is 'wide-area subject divisional plan model'. 1) In the case of central library, the space model of wide-area subject divisional plan is programmed as undergraduate library for the undergraduate students. And each subject libraries is operated as research library for the professors and graduate students. 2) In central library, the collection model of wide-area subject divisional plan is practiced as offering reference and general education centered data for undergraduate students 'study. And each subject libraries is furnished with research papers, recent journals, and various major-related data. 3) The human resource model of wide-area subject divisional plan is applicated by arranging appropriate librarians at the right place. In the case of central library, the reference librarians and librarians who educate the users and take charge of function are set in to help undergraduate students with their study. Subject library needs to secure subject librarians, librarians who take charge of function, and graduate students who are related to the subject as student assistant. Then it is possible to discriminate reference service by subjects and users.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.173-191
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• 2006

Examinations and analysis were done to understand the digital reference services of the Teaching & Learning Aid Centers under 16 metropolitan city and provincial offices of education. The data used were collected from July 3. 2006 to July 15. 2006 by the direct contacts on their main homepages and recording the question and answer transcripts. It was proven that 13 of the 16 Teaching & Learning Aid Centers have done the reference services. In this study, several characteristics-whether the digital reference service was done or not, interface access level, its title, its communication tool, reference question number, reference question style, answer rate, etc-were analyzed. Tips for the future development were provided on the basis of the inadequacies and other findings revealed through this study.