• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.241-262
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• 2005

This study examines current state of digital reference service on the homepage of university library in Korea. Among 236 university libraries. only $36.9\%$ (87) provide digital reference services. Digital reference services was weak as face-to-face reference services in Korea. Based on the research finding, revealed current state and related problems, and a few suggestions are provided for digital reference service system.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.1
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• pp.119-139
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• 2012

Due to the inferior condition of local library reference service, an air of indifference about users, and the increase in Internet resources, cooperative reference service in domestic libraries tend to be stagnant. The increase in Internet resources was reconsidered, aside from traditional library reference service, based on question and answer service. It shed new light on the importance of indirect service, which is focused on reliable knowledge base construction. This study analyzed cooperative reference service, which is managed by the Japanese Diet library that pursued indirect service contrary to ours. Based on that, it suggested a new takeoff possibility for Korean cooperative reference service.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.367-383
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• 2006

The purpose of this study is to develop a practical model for enhancing cooperative virtual reference services of public libraries in the nation. The research methods include an examination of model cases from Europe and the V.S. and also an electronic questionnaire survey of 375 public librarians (73% response rate). The study results suggest the need for 'a collaborative virtual reference room' which consists of the collaborative reference database, virtual reference desk, guidance and instruction designed by age groups and/or subjects.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.1
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• pp.111-125
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• 2002

The purpose of this study is to know the trends of research of reference service in Korea before 21th century from beginning. After analyzing of representative subject bibliographies , domestic research of this field can be devided into four chronical stages; the beginning stage in 1950’s, the changing stage in 1970’s, the developing stage in 1980’s and professional stage in 1990’s. And found out both domestic and internaional research seemed to have focused on the service theory, however there have been some differences in their lower subjects.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.3
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• pp.117-133
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• 2001

This study presented the necessity of the development of a digital reference service systems as a method for direct information service in the library on the internet. The purpose of this research is to find commonalities for building a model of digital reference service. This study used qualitatives methods(elite interviews and document analysis) to extract accumulated knowhow from fourteen expert services sites which are similar with reference services in the library. For effective management of the digital reference service, it is necessary to have a digital reference service librarian who is well versed in the inner workings of the service and in the knowledge the service deals with.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.173-191
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• 2006

Examinations and analysis were done to understand the digital reference services of the Teaching & Learning Aid Centers under 16 metropolitan city and provincial offices of education. The data used were collected from July 3. 2006 to July 15. 2006 by the direct contacts on their main homepages and recording the question and answer transcripts. It was proven that 13 of the 16 Teaching & Learning Aid Centers have done the reference services. In this study, several characteristics-whether the digital reference service was done or not, interface access level, its title, its communication tool, reference question number, reference question style, answer rate, etc-were analyzed. Tips for the future development were provided on the basis of the inadequacies and other findings revealed through this study.

• Journal of Korean Library and Information Science Society
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• v.32 no.1
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• pp.1-31
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• 2001

University libraries need the development of a common Internet-based reference request system in order to prevent duplicated investment and provide interoperability among them. This paper proposes a standard of Internet-based reference recluest system that serves reference request-responses and that provides reference source sites on the world wide web. Using this system, university libraries can cooperate other libraries with reference databases and may perform tasks of reference service efficiently.

• Proceedings of the Korean Society for Information Management Conference
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• 1994.12a
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• pp.79-82
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• 1994

본 연구에서 개발된 참고봉사 지원시스템은 도서관 안내정보시스템과 주제ㆍ토픽 전문가시스템으로 구성된다. 도서관 안내정보시스템은 도서관의 이용정보, 자료이용방법, 온라인목록의 사용방법 등에 관한 안내정보를 제공하는 시스템이다. 주제ㆍ토픽 전문가시스템은 정보사서가 가지고 있는 석유화학분야의 정보조사제공과 관련된 경험적 지식을 이용하여 관련 정보를 제공하는 전문가시스템이다. 본 연구에서 개발된 참고봉사 지원시스템은 IBM 호환기종의 개인용 컴퓨터(IBM PC AT 286 이상)에서 운영되며, 본 시스템의 개발언어로는 얘기보따리, 멀티미디어 메이커(Multimedia Maker), 1st-CLASS를 사용하였다.

• Journal of Korean Library and Information Science Society
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• v.35 no.4
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• pp.215-228
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• 2004

Discussion on the use of the library service should be based on both theoretical research and practical experiences. To increase the usage level of digital reference services in Korea, various aspects of the promotion, including latent user profile, publicity, site accessibility, and evaluation are examined, based on the previous research and overseas successful approaches. Results revealed useful information for planning and implementation.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.2
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• pp.169-186
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• 2003

Most of the university libraries in Korea provide digital reference service(DRS), but the use of DRS is very low. The low usage of DRS seems to result from the lack of subject librarians, of staff, of public relations, and of managers' enthusiastic attitude and understanding of DRS. It is difficult to solve these problems because of the poor circumstances in universities. The collaborative digital reference service(CDRS) is a solution to these problems. Not only CDRS costs little but also can provide reference services in many different subject areas. Though subject specialist librarian, user-friendly system interface, system programs and administrative supports are necessary to implement CDRS, the education and training of the subject specialist librarians is the most important work to be done in the university library situation in Korea.